The salesperson misled us on fixture installation options.

They did a nice job!

The product and shower are beautiful. It is far beyond my expectations. The crew who installed it were very knowledgeable. My only concern and negative of the whole process was the cleanup of the bath, the shower, and the house, as I was left with a whole lot of unexpected dust. The cleanup was not satisfactory. The product and the way it looks are great. I just had to hire someone to come clean up my house.

The guys were fantastic. I could not have asked for better.

They were professional and quick, and the results were excellent.

I liked the professionalism.

The product is good. I’d have no problem recommending that but below is my complaints about how the job was done.

In at 9, out by 4. Quick, thorough, efficient and quite skillful. And, they cleaned up everything beautifully.

Excellent work

After they put the tub in and they left, we inspected the shower. There were bubbles in where they said there would be no seam, no cracks in the caulking. There was about a three-inch crack or broken piece at the top of the shower. We called them to let them know. We are still waiting for them to come and repair it.

Friends/family that asked said price was high.

More options.

Very disappointed in the product and fairly disappointed in the installation.

The sales method felt very pushy and made me uncomfortable in retrospect. The quality of workmanship was not quite what I expected for what I paid.

They were very efficient, very clean, and they knew what they were doing.

They did an excellent job. I was pleased with the timeliness. They completed it in one day. The quality the work was good and the cleanliness, which is very important. They did an excelelnt job cleaning.

Something's that I ordered that came in wrong. The door does not role properly. It is stiff. There is no handle on the inside of the shower door.

I like the quality of the materials used and the commitment.

Hard workers and job well done.

The two technicians, Zario and Eddie R., were phenomenal and did a beautiful job.

The installers were very knowledgeable and did a good job.

Jacuzzi Bath Remodel of Seattle did a great job!

They were the most reputable. I liked their warranty.

My experience was great. They did everything they said they would in a timely manner, and they cleaned up after the job.

The price is to high. I don't know many people that would pay that much.I shouldn't have paid that much.

Jacuzzi Bath Remodel did a great job!

It was just very, very expensive.

A couple of items we requested from their rep were not included in the contract although they were included in the Project Overview quote. Pricing was the same as the contract, but these two items were left out, indicating that we were charged but would not receive them. The installers contacted the local office to see if they were even available. They were not but would be brought in from the Portland office and that we would get a call when they arrived. It's been over two weeks and have not heard anything.

While it took only one day---installers were here until almost midnight and left a mess. Shower fixture was different finish than what was ordered. Shower leaked. Doots were put on wrong side out

I love it! And I am very happy with it.

Jacuzzi did a good job with the shower, but they damaged the den ceiling below the shower with water stains and pocked paint marks. I am having difficulty getting Jacuzzi to address the issue.

The speed of the installation impressed me.

I liked the service!

We are very happy with it. The installers were wonderful and got it done in two days which was amazing.

I had great service from them. The team I had, they were good.

The installation team was top notch; Professional, Knowledgeable, and Courteous.

They were good installers, answered all of my questions

I would recommend buyers to double check their order and ask a lot of questions before the installers begin.

We trust the Jacuzzi name.
Costco affiliation & promo was a nice “extra” that other contractors didn’t have.
Salesperson thoroughly explained the products & process, she was personable, professional, and knowledgeable.
Front office communicated on manufacturing status and scheduling. Jacuzzi handled the permitting and inspection.
Lifetime warranty on materials and workmanship.
Well-trained and skilled Jacuzzi certified installers not contractors or subs. They both were very well spoken and took the time to answer all questions.

Yes, it’s expensive but ours was a very labor intensive project…1-2 day’s labor for two well trained Jacuzzi Bath Remodel team members plus the quality of the lifetime warrantied materials. Demolition and disposal, they handled it all! Our shower pan was a custom size, custom manufactured for our space, with no benches. We got brushed nickel fixtures with 2 handrails plus two floating shelves. A local company quoted us twice what we paid for JBR so we thought it was a good deal, especially with the promotion offered by Costco.

The installers were prompt, professional, and well trained in performing job duties. They took the time to answer questions and inform on project progress. They took extra time to make sure floors and furnishings were covered during the demolition and they were very meticulous when cleaning up after working. All of the products used are top notch and worthy of the Jacuzzi brand name. We appreciate that the people we worked with (sales staff, front office staff, installers) were all employees of the Jacuzzi bath remodel company and we did not have to worry about various contractors and sub contractors. The Costco promotion incentive is very helpful in mitigating some of the costs involved. We are very impressed at how quickly our bathroom remodel was completed and how beautiful it looks! Thanks to everyone at Jacuzzi Bath Remodel, you are all rock stars and have an excellent team. We are happy to hold your company and business model in high regard and give an enthusiastic
A+ recommendation for Jacuzzi to anyone that is looking to have a bathroom remodel. Thanks again!

The crew that did the tear out and install were phenomenal. All work and issues were explained clearly and the bathroom was immaculate upon completion.

They were very conscientious on everything they did.

Jacuzzi gives quality materials and quality service from beginning to end. Installers, Cameron and Zach, gave top notch customer service

Will not recommend. If people ask i will show pictures and tell them the facts of the interaction

Very happy with installation crew and finished product.

I'm telling you that it was a wonderful experience,

Install guys were great. Customer service since you got my money is non existent. Very disappointed.

From start to finish, it was a great experience!!

Took 7 weeks not one day. Cost us $$ for travel changes.

My husband and I would most certainly recommend Jacuzzi Bath to friends and family. We love our new shower. It is beautiful. I couldn't have asked for better service and skilled workmanship. Matthew and his assistant were wonderful. They kept us informed of the process and timeline for completion. They were always kind, courteous, and respectful. On a scale of one to ten, I give them a ten all the way. Thank you so much.

They replaced my bathtub with the one I had and they broke my tile and didn't replace it. It was $14,000 and I was looking for something luxury. I was not given a grip tub, so I fell in the tub and had to buy a mat to put inside the tub.