The shower with the seat was installed for our rental home and the tenant loves it!

Jacuzzi product is excellent and I am extremely happy with it, in fact, love it. So why only a 6 as far as would I recommend it? I would recommend with qualifications to 1) get other estimates and 2) be wary of the fact they subcontract the glass and make you responsible for getting it done.

I am very happy with what they did.

We originally scheduled our bathroom shower installation for April 2024. They installed the wrong size shower and didn't have our shower bar ready. We were told the installation would only take one day. It ended up taking two days, and even then, they didn't have all the parts and got the size incorrect. Ever since that date, we have called and called customer service, managers, and anyone we could get a hold of to try and get our project corrected. We spent $15,000 on this shower. Jacuzzi Bath Remodel's customer service has been so ungodly horrible. Finally, we got one call back from a manager, Brian, who promised us they would do the reinstall, fix everything, make it all right, and get the size that we ordered and paid for. I have never heard back from Brian. Every single week, I have called them. Every single week, I get told they are in a meeting and will call me back. I never get a call back. We went through Costco for this installation, and we never got our rebate. Jacuzzi Bath Remodel never submitted the paperwork to Costco. We have had to follow up with Costco. Costco takes its third-party installers seriously. We explained the whole situation to them, and they are not happy with it. I am dealing with a missing part, reinstall and no rebate, and now we have caulk peeling on the seams. I have called about the water damage we are now getting due to the peeling caulk. I have asked for my issues to be escalated several times and I have never had anyone call me back. Jacuzzi Bath Remodel is just all lies, lies, lies. I am going to report them to as many business bureaus as I can, and I am looking for legal representation to get my money back. I will never recommend Jacuzzi Bath Remodel, ever. I haven't even gotten a call back since April and it is now almost September. Every single time I try to get a hold of them, I am told that they are in a meeting and that they will call me back. They don’t call back. I really don't want other people to get ripped off like I have.

They were here on time. They did a professional job of installing the shower and getting rid of the old shower. They cleaned up after themselves and checked with me on where I wanted the grab bar set, and how high to do the nozzle. They were great. There was a chip in the wall, so they called someone who came the next day and fixed it. They were great. I've been recommending them.

If Jacuzzi could get their act together and make sure they have the parts instead of delaying the project for weeks, then I would have given it a higher rating. They are an unorganized company.

They did an excellent job. I approve of the product.

Jacuzzi Bath Remodel wanted to take out my bathub and install a 30ftx30ft shower stall for $25,000 dollars. Those prices are outrageous. However, the salesman was very nice and a pleasant guy, and it was not his fault.

I just thought it was kind of expensive since I am retired. Most of my friends probably wouldn't be able to afford it. Most of my friends are retired and wouldn't be able to afford to pay $15,000 for a bathroom or shower installation.

Everything about the whole project was great. The entire process was smooth from start to finish.

The work was very well executed. I am happy with the service and the quality.

I was thoroughly pleased and they did an excellent job.

I was happy with them. It was a good experience and it turned out well, so I am happy.

I am happy.

I thought that the project turned out great.

They were professional, courteous, and cleaned up.

Everything went very well.

I've done nothing but bad mouth Jacuzzi since day one. Worst company ever

They did a great job!

The install destroyed our flooring when glue was spilled! The manager said the would pay for a new floor.

The commercial looks fine as far as the one-day installation. They adhered to that. I had a few problems, but the workers stayed until 10:00 that evening.

They did a wonderful job. They did work professionally.

I am highly likely to recommend this company.

Only fault I find is with the shower pan. Supposedly slip resistant but I find to be pretty slippery, especially for a 97y/o for whom it was purchased

The two installers, Tanner and Armando, were are absolutely professional.

Not likely to recommend. Original contact was through Costco but consultant wouldn’t let it be submitted as such. I had a second interaction at a mall kiosk after initial contact with Costco distributor.

Jacuzzi Bath Remodel of Atlanta did a fine job. I did have some issues along the way, but they resolved them.

We are very pleased with our new Jacuzzi Bath Remodel! Damian S and Juan A were polite, efficient, quiet and skillful in transforming our bathroom. Would heartily recommend them. Sharon B

Our bathroom looks amazing. Love our new tub.

Everything went absolutely fine. It was a wonderful experience.

They did quality work but were very expensive.

From working with Paddy and answering our questions and taking the time to text back and forth so we had everything that we ordered was a big plus. The install was not done seamlessly, but the house was also built in 1972. They did a great job navigating to problems and we are very happy with the end results. Key takeaway here for me would be you are only dealing with one person to install he did it all, no bring in a different person for plumbing.

I liked the process and outcome of the Jacuzzi walk-in shower installation. Everything was quick and concise, just as they said. From the first greeter at Costco to the salesman that came and the installers, everything was brief, to the point, and exactly what they said. I really liked that about it.

Absolutely, I would recommend this product.

There were so many mistakes and so many delays.

They were professional and clean when they came to install it.

I have only had my new bath for a week, but so far, I love it. The crew was fantastic!

We like it very much. The remodel came out very well. We enjoy it, and it is very pretty. They did a good job and did it all in one day.

The lack of communication among the departments was glaring as no one notified me that the product wasn’t delivered and somehow there was a change order on my account that led to a different installation date. The install took 5 days to complete as there was also a problem with the door rollers that two special installers were sent out to fix. Finally done and I really like the whole shower unit but was very upsetting about the process. I was also given a discount on the project which I did appreciate.
Do not share my name on any public survey results.

The final product was great, but the process wasn't.

Everything went well.

They did a pretty good job! There were some glitches, but it was pretty good overall.

Jacuzzi Bath Remodel did a very good job and worked professionally. They went above and beyond my expectations. I did have to get an anti slip mat for the floor, but other than that they did great and cleaned up well.

Overpriced and poor communication. For the price, it should have been a designer shower!

They were very good!

The salesman didn't know what he was selling. He promised us something he couldn't do.

Still waiting for my shower door to be installed!

I will definitely recommend Jacuzzi Bath Remodel to my family & friends! Great experience with amazing end results of beautiful walk in shower! The Jacuzzi team was courteous, professional, great customer service & a pleasure to work with!

I feel that we were not given choices of what we could have had installed. Our salesman didn’t offer shower doors even though that is what we originally had and he just set us up with a curtain rod. We asked about doors but were told they were really expensive and should go with a curtain rod. I really hate it. Water always gets on our bathroom floor after we shower even though we make sure the curtain is inside the shower.

We had a very disappointing experience with Jacuzzi Bath Remodel.

First of all, the crew did not show up on the date of our scheduled installation. When we called the office to see what was going on, we were told that the crew should be at our home. We informed them that they were not, and we had not received any communication about a delay. We later received a phone call from Jacuzzi stating that the crew had called in sick. We were rescheduled for four days later. On that day, the crew did not show up again. Later, we received a phone call from the office informing us that the crew had called in sick and we were rescheduled for the following Monday. The crew showed up on Monday - we were thrilled! That feeling did not last for long. The crew did not tape off and cover anything in the bathroom, nor did they cover our smoke/fire alarm. The alarm went off 5 times that day. I finally called the security office and asked that they take us offline and not send out the police and fire department until the crew left for the day at 6:00 p.m. At 6:00 p.m., I went down to check on the progress made and ask the crew if they were leaving for the day. They said they were just cleaning up and would be gone shortly. The crew did not leave as they said they would. Instead, they stayed and continued banging loudly and working until 8:00 p.m. This caused a lot of problems. My brother is living with us and staying in the room next to the bathroom (where the shower was being installed). He has to go to bed at 7:30 p.m. to get up early for work in the morning. The crew continued working and banging loudly - disrupting my brother's bedtime routine. Needless to say, he was very angry and could not go to bed until the crew left. After they left, he discovered that they had knocked over and put cardboard over plants that he had growing on our patio.

The next day the crew came back to complete the job. After they finished, I went down to look at the bathroom. There was at least a half-inch of dust all over my brother's toiletries that were on the shelves in the bathroom and on the vanity, medicine chest, and mirror. It was a mess! I took photos of the mess that was left. I had to hand wash every item in that bathroom. Even more disgusting, the crew had used the toilet but could not flush with the water turned off. After they left on the second day, I raised the lid of the toilet, and it was moldy and the contents had not been flushed.

For the amount of money that we paid for the shower to be installed, I was extremely disappointed and would never recommend Jacuzzi Bath Remodel to anyone. I feel we should be refunded for the numerous days of inconvenience due to the crew not showing up when scheduled, having to reschedule and the crew not showing up again and then having to reschedule our installation and for the mess that was left for us to clean up. This was the worst experience.