Great customer service, fast communication, excellent roofing and job done in one day as promised

I found everyone I had contact with to knowledgeable and thinking of my project.

Everything was done right, on time, as promised. Tyler was our sales rep, did a thorough inspection, documentation and recommendation for our roof. Friendly and knowledgeable. He even repaired a minor leak on his sales call. We adjusted the initial quote by adding in replacement of some punky clapboards on our dormers. Their price was competitive with other bids, though slightly higher. But I believe you get what you pay for. The entire job was done in one day, including a thorough clean up of the property. Brandon, the project manager did a great job also, as did the entire installation crew.

Quality work, timely fashion

My first roof repair ...so did a lot of research beforehand. This company really came through in an exceptional way from beginning to end.

We are extremely happy that we found James & Whitney to re-shingle our roof and replace the old shake shingle siding. The company responded faster than other companies we contacted and estimate was lower. Someone came out immediately to give us a quote and show us selections. We were very happy with the quality of the materials and the knowledge of the staff. They were able to schedule the work quickly and finished the job in short time. The work looks excellent.

It was the worse experience with a contractor I have ever had. They made a lot of promises that were never met. The biggest issue was they said a project manager would be on site every day to supervise. Talk to Jeremey Whitney of all the things that went wrong. I will say Jeremey did his best to try to make an awful situation right.

Overall excellent job

Great first time experience with this company.

I am an elder in a fixed income so this big a project was stressful. The estimate was mid range within the estimates I received, but their customer service totally sold me on this company. They were patient, understanding, professional and just overall great to work with and I am happy how everything looks. There was a supervisor here each day and the crew members were hard working, polite and efficient. The entire house and garage was completed in a day and a half. They did an excellent job cleaning the yard and driveway before they left. I highly recommend them.

Well organized and did an excellent job. Cleaned up very well. Somewhat expensive, but the results justify it. They always respond promptly to emails and texts, which is a rare behavior with many contractors and their teams.

Very thorough, answered all our questions and were timely.

Over the years , we have owned several homes that have had re-roofing jobs completed . James & Whitney did an excellent job for us , and we would recommend their company services without reservation . Everything from initial contact and inquiry , through the final job site cleanup , was handled efficiently and professionally . We are well satisfied .

Work done was not needed. Problem had nothing to do with roofing yet they told me it did and then did roofing work

I have spoken highly of my roof to my surrounding neighbors.

JD and the crew started on time and worked well after dark to complete the job. Appreciate their effort.

They did a fantastic job.

Great experience from beginning to end. Excellent customer service. Reasonably priced. Hard working and thorough installation crew. They went the extra mile to ensure a high quality job was done. We would definitely recommend James & Whitney.

I was very happy with everything.

Communication was extraordinary!

Sorry for the delay in responding. The issue of one skylight leaking was taken care of and has now been confirmed good by several storms. The main reason for my delay responding. The overall experience was very good, with great focus on doing the best job possible. While I would like to have seen locals doing the work, I must say the workmanship demonstrated good cooperation and understanding of the core values of your company with everyone involved.

Will absolutely recommend!

i might recommend J&W for roofing, but not other, small exterior projects

All went as planned and everyone was professional, knowledgeable and prompt even after a bad storm with many homes damaged throughout the area!

responsive, polite, professional