Management is very aware of the countless issues that I dealt with every step of the way.
My entire project was a complete communication breakdown. I had both my sales representative and project manager on completely opposite pages. Before I went into this project, I made it very clear to the sales representative that the roof was part of a larger construction project on the house, and that everything had to be on schedule. My project manager, outside the first day, basically stopped communicating. I needed to follow up with him on project status, and where thing were. He actually caused my construction to be a day delayed. After the roof was gone, he was supposed to remove the dumpster. I was guaranteed that the dumpster was going to be removed on that Sunday. He ultimately wasn't able to remove the dumpster for me, despite having Janney make that promise that it would be. A larger issue that I had was on the second or third day of constriction, around 5:00 I noticed that the work was getting done, and the team was packing up. The crew was left on my property for three hours. My project manager and sales person didn't have a good grasp of what was happening. What occurred was that the person who was picking up the crew, their ride, broke down. As a homeowner, these people are on my property, so I am liable for them. Janney didn't give me a courtesy call to ask me if it was okay for their crews to be there. What I am more surprised about it, Janney is a big reputable company, I would have expected them to tell their crews to go get Uber's, and they would pay them back for it as opposed to having them on my property for three hours. After the work was completed. I think my sales person did a great job advocating for me, but I don't think corporate really cared. They only gave me a $500 credit for all the inconvenience that I went through. Between the frustrations, the lack of communication, the nonchalantness of corporate, I wouldn't be inclined to recommend Janney Roofing.
They provided great customer service and were very responsive to any questions I had regarding my project. I'd give Brad Johnson five stars for his customer service.
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It was a seamless process.
You could be more careful of house surfaces when removing old roofing. Some contractors cover the ground and garage doors during demo.
Very reasonable pricing, speedy, good communication
Great communication on every level.
Very professional company that provides quality workmanship. I would highly recommend to my family and friends.
Scheduled us for a 12/23-12/24 full roof replacement. We were very apprehensive as we were also having family in town for Christmas Eve. The crew was great and had all of the work done and cleaned up well ahead of schedule. The post install inspection by the county was done and I was told that the replacement was done very well. They even made a comment about how they they would expect to see some minor issues but they saw no problems.
Janney responded quickly after the hurricane to tarp my roof, then worked with my insurance company to replace my roof. My involvement in the details of the repair was fairly minimal, for which I was grateful. The employees I dealt with were responsive, efficient, and understanding. I was very pleased.
Company with a great team and professional experience.
The entire staff was extremely accommodating, helpful, understanding and respectful of our time under the conditions we were in after hurricane.
Great job!
We were quite pleased with all aspects of the job and our neighbor, after seeing our work, had their roof done by Janney a month later.
Janney Roofing LLC was by far the best company I've met with, and I am very satisfied with the outcome.
The work that was done was very good. They were very respectful of the property. From start to finish was nothing but a good experience. They cleaned up after themselves, and everything was back to normal. It was a great experience.
I was completely satisfied with the work. Janney Roofing LLC was prompt. Everything was neatly done, on time, and everything was as promised.
The staff was awesome and had great customer service.
My second experience was as bad as my first experience with Janney. The lack of detain and forth coming information as well as promises on set quotes is to the blame. Not to mention of a follow thru and being passed on to others that I initially didn’t have contact with. Lies , deception and betrayed all to get that mighty buck and a review. Very upset and will not do as I did before and hurry to give a review before the work is completed. Nor will I recommend to any other neighborhood or neighbors or friends. I feel like I was being bitch slapped the whole way through.
Janey was outstanding to work with every step of the way.
They were professional, efficient and produced a great quality of work.
Great customer service. I couldn't be more pleased with entire experience. From the initial inspection to the final clean-up, their professionalism and attention to detail were top-notch. The crew arrived on time to install y roof and kept my yard neat and tidy. Alex and Dennys clearly explained each step of the process, answered all my questions and delivered high quality roof that I am very pleased. I will highly recommend your company to anyone looking for trustworthy roofing contractor.
AWESOME 😎 Company and representatives there of. Workers are all AWESOME from start to finish. Ben the one who gave us a lesson on roofing and shingles is an AWESOME sales rep and was available from start to finish. Taylor the supervisor was also AWESOME and knowledgeable in all aspects. Thank you 😊 to all HIGH RECOMMENDED ABSOLUTELY
Janney Roofing installed my new roof. The process was flawless from obtaining a detailed estimate of the work to be done, the installation itself to obtaining the warranty documentation. Special thanks to the installers who were very capable and professional. The roof looks terrific!