About surveys
GuildQuality surveys
Customer satisfaction
Of 45 customers surveyed, 25 respondedReviews 14
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
Recent reviews
Ben D.
Additional comments
Recognized Excellence
Recognized Excellence - Lance Roach went to a lot of work to get this handled thru our insurance and would like to say THANK YOU very much for what you have done for us
Ron B.
The JL Exterior team did a great job of re-siding our house with Jame Hardie siding, installing windows, and roofing. The crew was extremely professional and quailty conscious. I highly recommend JL Exteriors.
Response
Dave D.
In my opinion, they are alot better at selling their product and service than they are at delivery.
Response
Ron L.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their responsibility to see the job through punctually.
Recognized Excellence
Recognized Excellence - I would like to recognize the foreman.
Review in Lincoln, NE
Areas Of Satisfaction
Areas Of Satisfaction - Very knowledgable and provided feeling of trust
Recognized Excellence
Recognized Excellence - Lance was extremely helpful and knowledgable
Review in Lincoln, NE
Areas For Improvement
Areas For Improvement - met every expectation
Areas Of Satisfaction
Areas Of Satisfaction - completed in a timely manner
Recognized Excellence
Recognized Excellence - Lance
Review in Crete, NE
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their professionalism. The owner was very professional and we enjoyed working with him.
Review in Lincoln, NE
Recognized Excellence
Recognized Excellence - Lance was very helpful and customer focused. He was responsive to our needs. He took the time to explain to us the different products and helped us to select the product that fits our needs.
Review in Lincoln, NE
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the extra details they put effort into. They put drop cloths in my house. It was above and beyond what I was expecting.
Recognized Excellence
Recognized Excellence - Lance knows his stuff.
Review in Lincoln, NE
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the quality of their work. I was very pleased there.
Review in Lincoln, NE
Areas Of Satisfaction
Areas Of Satisfaction - Professional service, friendly hard working workmen
Recognized Excellence
Recognized Excellence - Job manager and lance
Review in Lincoln, NE
Areas For Improvement
Areas For Improvement - We did not find any shortcomings on their part.
Areas Of Satisfaction
Areas Of Satisfaction - We were most impressed with their communication with us. They made us aware of what would be happening before and during the job. Their work was excellent and they completed the job in a timely manner. They were friendly and professional.
Current Referrals
Current Referrals - We don't at this time but will certainly recommend them if anyone we know does need their type of service in the future.
Recognized Excellence
Recognized Excellence - Lance was extremely helpful and answered all our questions. He made it an enjoyable experience. Tom did an excellent job on the porch and kept us informed on what he would be doing. He finished in a very timely manner. They were both friendly and professional in their dealings with us.
Additional Comments
Additional Comments - We are most pleased with the experience and our new porch!
Nick M.
Tom G.
GuildQuality
Customer feedback report
