From our initial meeting with the consultant who came to our home to do the estimate all the way through to the preparations and then installation, everything was fantastic! Joyce is a wonderful company who treats everyone like an individual. Their products are beautiful and our home looks fabulous. We had our windows as well as front door and patio door replaced and are so happy with the decision.

The process of getting my sliding door was painless - the install was done very well and in a timely manner.

I have spoken highly of Joyce to neighbors and friends

Joyce Factory Direct & Bath Planet did a great job.

The work crew was spectacular; they checked in with me at every step and offered good suggestions to improve installation. I would gladly work with them again. And the dark uncomfortable bathroom I used to despise is now a very special place.

They were quick and cleaned everything and explained everything

They are a great company and have great customer service. There is no hassle. They are very willing to work with us and get the right package set up. They are great to work with.

There were too many people working. Different people for different jobs.

I was very pleased with the whole process.

They were very responsive and did a good job.

I am not happy with the way my bathroom is,because what was done is not worth 17,500 dollars. For that much money it should have been totally done. Got a shower, laminated,toilet and floor. NOT HAPPY!!!

Joyce Factory Direct & Bath Planet provided highly quality doors and windows, and I would recommend them to anyone.

They were very prompt, and they got their job done in a quick, timely manner.

The guys were great, everything was very professional, very clean, just great service.

Had 3 windows replaced in our double wide. First class work done by 2 first class men. Very happy with the way it looks.

installer was great

I would strongly recommend Joyce Windows. I've worked for a window company before, and they offer a better price than what I was working with and trying to sell to people. Joyce windows offers a great value for its dollar, and I highly recommend them.

I don't know anyone here.

My wife and I had been talking about remodeling our 60 year old bathroom for 15 years. The many solutions we investigated during that time were either too expensive or too low quality. Especially vexing was the techniques for replacing the 60 year old wall tiles enclosing the tub/Shower and integrating the solution with the tiles on the other three walls.

In the Summer of 2023, the Joyce team had a booth next to my Right to Life booth at the Western North Carolina State Fair. They had as a display, a mock-up of a remodeled bathroom, that featured their products. I was taken with the wall panels, how substantive and good looking they were. I talked to the employee in the booth and he told me about the company and the product line, and answered all my questions openly and honestly. I was impressed and when he offered to send a sales rep to my house in Rutherfordton, NC, to design a solution I took him up on it.

The sales rep had obviously been a construction contractor himself and was very, very, knowledgeable of the bathroom remodeling process and the products, including alternatives to Joyce's own product lines. We had been looking for so long that the difference between his solution and the others we had explored was just obvious. His solution was so complete and it fit within our allocated budget that we signed a scope of work the next day.

While we waited for construction to begin, (at our request) we made some changes to the scope of work and that presented no problem: the project manager was very cooperative and adjusted the contract accordingly. The contractors appeared on time on the appointed day and they were worked diligently and efficiently to dismantle and remove the excavation debris and actually spent 30 minutes cleaning up before they left for the day. I continued to work from my desk with minimal disruption.

Upon installation of the new flooring, the contractors discovered that some of the floor joists around the wax seal of the old toilet had rotted and after confirming pricing, which we found fair, they executed a change order and proceeded with the repairs with no delay. Upon completion, they performed a punch list inspection along with us and with one last clean up and upon removal of all project related and even sweeping up sawdust and plastic particles from the driveway, they exited.

We are extremely happy with the Joyce team's planning, production, products, execution and the behavior of all involved and could not be happier.

Good work, nicely done, completed quickly.

The sales rep, Mason, is very good and very professional. The installers came, and they did a great job. They cleaned up, and I am very impressed with them. I would recommend Joyce Factory Direct. To me, they did a great job. I paid more with them than with another company because I was more impressed with the sales rep. They also installed them in one day.

The sales representative (Mason) went above and beyond. He was really spectacular. The installation team too were great! Very skilled, clean, polite and thorough. The windows are of excellent quality. There was a little misunderstanding in how the final payment was made but overall it was a top notch experience so I would highly Joyce Factory Direct.

Poor quality product, exceedingly expensive.

Installation was done in a very professional manner. All my questions were patiently handled and thoroughly.

Over priced, salesman says different than what you actually get. Knowledgeable about products.

I think everything was wonderful. It was done when I was told it would be done, and I have no problems.

Taylor, our installer, was very quick. He did a wonderful job, and he was very good about asking me questions about how I wanted things before he did them. They kept everything clean and professional.

Everyone connected with the company was polite, professional and friendly. I could not be happier.

I found the process of changing out my sunroom windows to have been done professionally from the first sales call, through the measuring process and up and until the crew left with the new windows installed. Everyone I encountered was friendly and very competent.

Very pleased with the work & result.

They did a good job on everything.

The end result was very good but the plumber left a very thick layer of dust everywhere. I am not yet done cleaning it.

Your sending this message to the wrong email

Everything from the sadness staff to the installer went very well.

The windows are fine. However the communication with the installation team was not; consequently a very old azalea bush was butchered; no warning, and no mention. Not happy about that.

With caution about service work getting complete in a timely manner.

Great team!

Everything from the salesperson to the installation was positve and went great. They seem like a good company. We never knew about them until we researched and think they may be a better comp

I believe in the gentlemen who put the shower in. I had a little problem with the salesperson. I have a disability that I tried to explain to the salesperson, but he did not understand. When the installers arrived, they understood and did a good job. The tub was wrong in dimensions so when I open the door water gets on the floor.

Felt we were misled about Joyce’s component of the entire project. The product is not manufactured by Joyce, it is installed by sub-contractors (who was VERY GOOD), and all Joyce provides is the ordering and scheduling.

I've been very pleased with the service and the installation. Everything went well. They were very polite and efficient.

They had excellent customer service, quality materials, and an excellent installation team.

It was the best experience. Everyone I spoke with was kind and helpful and I felt no worries at all about the installation. My doors and windows are absolutely beautiful and look and work exactly like I wanted them to.

I have already recommended them to a number of people, and we were highly pleased with the job they did.

The only thing about it is that it took six months to get here. I was very pleased with the overall process of installation.

I have already referred somebody.

I love my new windows! Service was fantastic and they kept me updated every step of the way.

The installation was done very professionally.

Yes, definitely,,

They did a real good, professional job. The installers were super.