They were excellent. I have no complaints whatsoever and the quality was exceptional by the installer.

This company is horrible!! Would never use them or recommend them. I got a new bath/shower combo. It's not level. You literally sit to the left and it is very noticeable, even if it is within "standard" or whatever word you guys use who wants to sit in a bathtub and relax while on an angle?

Also, why was I not asked about placement of anything?? The shower railing, the soap dish, and shelves were all placed where ever while nothing was approved by me... It was just done to how the installer personally liked it. which was not how I wanted it. He was nice enough to move the shower rail where it was supposed to always be placed, but that left ugly holes in my new shower wall. The customer's opinions on their shower they are paying an arm and a leg for should always be #1 priority... also, if the installer Greg was less worried about telling me stories of his family molestation accusations, his dead beat father, and how he sues people constantly and maybe the focus was more on the project none of this would have happened. The conversations had made me feel very uncomfy and wanted me to stay away from my own house... which I called management and told him that first night but the problem persisted the next 3 days still... the job shouldn't of taken 4 days, could of been done probably in 2 or even 3 if he did not speak so much and worried about his job at task. Also, The constant profanity used while a child was in the house is uncalled for. Should have never happened. How unprofessional once again on your company's part.

We were very pleased with the finished product. The workers were polite, did an excellent job, and cleaned up after themselves. There were some problems with the piping beneath but once the base was remade, it was perfect. We love it!

They were so considerate. My son was sleeping at the time, and they tried to be as quiet as possible, so they wouldn't wake him up. That meant a lot.

They were good, clean, on time, and courteous.

Would not recommend since they are unwilling to follow through to resolve issues.

The work was scheduled around my work schedule. The contractor came each morning and the project was finished my 2 days. His work was wonderful, all the lines met perfectly, the seams were neat, and he cleaned up after himself. Absolutely no complaints at all.

Overall did a great job and we are very satisfied with the finished project.

Not bad but we believed that the new bathtub would be larger than the old one. It is actually smaller and holds a smaller volume of water.

Everything on this project went so smoothly. From meeting with Tony to discuss what we wanted to the completed screened porch- easiest home project ever.

They were fantastic to deal with, they were prompt on time arrival, and we were very well satisfied with the finished product.

I was very disappointed with the initial installation. Joyce Factory Direct & Bath Planet had to come back. There were a lot of problems with the installation. The project manager was very rude to me. The PM actually hung up on me.

Joyce Factory Direct & Bath Planet was fast, accurate, friendly, polite and knew their stuff. I was very grateful that he was here.

Joyce Factory Direct & Bath Planet did nice work.

Everything went well. It was a very smooth transaction from start to finish

Loved that there were no high pressure sales tactics! Both the sales and installation staff were professional, courteous, and accommodating.

Professional, thorough

It took about 4-5 visits to complete my job.

We had a wonderful experience, everyone was very helpful. I definitely would recommend Joyce Factory.

They started the project, and it is still not complete. They promised two days and it has five weeks.

They made ordering simple, the cost was quite reasonable, and the installation was excellent.

I would not recommend Joyce for anyone living in the Pittsburgh area. Our distance from their office in Ohio was inconvenient, and I wonder how difficult it will be to receive service, if needed, in the future.

Still waiting to resolve a leaking door.

The process took a little longer than expected, but the finished product was exactly what we were hoping it would be. Every detail was exactly what had been promised.

We had a few delays because of size discrepancy and shower door style, but it was well worth the wait. Matt McGraw was an excellent installer.

I followed the suggestions of the employee who provided the estimate. Now, I have issues that cannot be resolved.

Great experience. Everything completed as promised.

From the sales rep to the install and follow up, it was a smooth painless process. Very professional & polite.

Definitely

The sales person was fine. The installer was just a lot. Didn’t enjoy his attitude or comments. He had us change the shower head because there wasn’t enough water pressure to fill it out, but he left it like that and we had to call in for a repair. Generally over time we have also noticed some gaps in the caulking within the shower itself.

The installer, Tyler, was very good and professional. The staff was very professional. I recommend them to anyone I know.

They did a good job, it was just very expensive.

I'm very dissatisfied with the installation. Originally, it took from May to August. They had to get a second person to come out to redo everything that the first person did wrong.

I think they're overpriced, so I wouldn't recommend them to a friend. I'm not too thrilled with the quality of their work.

They did not stand behind their contractor's promises.

I am totally satisfied with the work I had done.

Yes will recommend

Our rep was very friendly and not pushy.

Terrible overall experience. The installer was messy and left caulk on our walls and got some on our toilet.

From the salesman to the workers, very professional, friendly, we love the work they did, excellent clean up.

Disappointed that there was absolutely no follow up on our satisfaction of the work performed. Nobody reached out to inquire.

I've had them do windows for me before in a couple houses and doors, and I'm always satisfied with it, but my last project with them, they gave me a hard time on a simple little thing. It was moving a door jamb.

The quality of materials was good, but the installation was poor.

Very pleased with the walk in shower and attention to detail during the install. There were hidden issues with the framing that were not seen until the old unit was removed. The installer did an excellent job of resolving the issue and making it right.

The installer was really good.

They just did a good job.

Quality of product is excellent

The salesman was very personable. His name is Tony. The installation was done quickly and efficiently. They cleaned up after themselves. The price was pretty good.

They did an excellent job. They were very professional, cleaned up quite well, and they did it quickly. I don't have anything bad to say.

Installers finished work with average miter joints, saw burn marks on foot molding, unsightly marks on side molding, drywall work was poor and did not match up with original drywall. We were not satisfied and after they left we called sales rep and minutes later head installer came back with poor attitude and replaced side molding and sanded foot board molding and removed burn marks. No one fixed drywall, they used the wrong thickness that did not match what they removed. Then installer was heard on phone wanting paid more by company for what he had to fix that was his fault! He said warranty would be mailed to us and it has been well over a month and we have not received warranty!