Very pleased with everything from making the first appointment with a sales rep to the installation and follow up. Love my windows. I can't wait until I can start on me next pr

Smooth sales process, professional installation, beautiful job!

I have already recommended a walk in tub to my family, friends and neighbors! I have told them that it can make a positive difference while bathing!

Mad City did an excellent job on our kitchen. We are very pleased with everything. The couple that worked on our kitchen was very professional. They answered all of our questions in a timely manner. We would definitely recommend Mad City to our friends.

We really like our new shower. It looks so much nicer than the previous one.

WAS SCHEDULED FOR A CONSULT THE CONSULTANT WAS BEHIND I CALLED MAD CITY TO CANCEL AND WAS TOLD “I WILL LET THEM KNOW” CONSULTANT STILL SHOWED UP AFTER 8PMCST CALLED HIS BOSS AND SAID WE CANCELED AND THE BOSS/OWNER LIED TO OUR FACES SAYING NO ONE CALLED TO CANCEL WHEN IN FACT I HAVE THE TIME OF CANCELATION IN MY PHONE!! DISGUSTING COMPANY TO ACCUSE A POTENTIAL CUSTOMER TO BE A LIAR!!!

I will wholeheartedly recommend Mad City!

This is my 3rd remodeling with.Mad City!

David and Austin were professional, polite, and respected my property. The gentleman actually finished earlier than expected. I am very satisfied with my new windows.

The sales representative was very helpful in helping me decide on the choices I had to make. She was clear on the costs of the project and went over the contract thoroughly. She indicated that the new shower work would probably be in January; I was pleasantly surprised to get a call that the installation had been moved up to December. The entire project was completed in one day as promised; the installer was on time, completing the installation with skill and pride. Everything was left completely clean and sparkling.

Experience was great

They are not going to give me the copy of the work sheet that I signed.

We had a very good experience with this company. I absolutely my new upgraded shower with hand rails and a fold up seat for convenience. My husband a day or two after the project was finished found a spot he thought needed some attention.
After contacting the company Mad city sent out

David and Austin arrived perfectly on time, were polite, and got right to work on installing my new patio door. It was expertly installed and except for my new door, I couldn’t tell they were even here.

Mad City was great. I will use them again.

Everything about the experience was very good. There was a point where I had misunderstood/didn't ask enough questions, but when I contacted the company they were very good to help get me the info I needed to get the process back on track.

Matt, my installer, and Sunil, a member of the post-install service team were far and away the highlights of my entire experience with Mad City. Everyone else was smarmy or a straight up a-hole.

After four hours of incredibly high pressure sales tactics from Anton, and me saying no numerous times, I caved in to get him out of my house. As part of my agreement, I was promised my entire subfloor in the bathroom would be repaired even "down to the joists" if needed. I insisted it be written into my contract and had him include the name of his manager who approved it.

As I expected, once it was installation time, they found any and every excuse to not honor this agreement, claiming it was too vague in the contract despite Anton confirming that it was what was offered and thoroughly discussed during his sales pitch. They then resorted to using scare tactics, like threatening to leave me without a toilet in my *only* bathroom and then reporting me to the city, to avoid what the pushy salesman guaranteed me. It took numerous calls from myself, our installer, my sister *and* my father to Bath Field Manager Dan Sorrells, and Operations Manager Robert Never-Provided-A-Last Name before they agreed to do part of the subfloor work.

Overall, my tub is beautiful and I'm glad I had the project done. My biggest recommendation here is to get everything promised to you by sales written down IN DETAIL before agreeing to anything. And make sure they actually get permits.

Good job.

Only part of my project is complete. I will provide a clearer response to this question once all of the work is done.

5 weeks of cold showers. Just about my worst nightmare.

The only reason it’s a nine out of 10 is because $$$$$ Not everyone can afford this. I could not have Afford it 10 years ago.

There were so many errors. They measured the countertop wrong. We had to wait three weeks for them to custom order it before we got it installed again, they cut off the countertop too short on the side, so we have a 2 inch gap from our counter to the stove, the molding on the top cabinet was not iinstalled correctly, and the staples went through a gap instead of into the wood and so there’s a gap there that you can see through. The installers did a good job other than that. We didn’t notice this until after they left. That’s just too many mistakes for a professional job for what we paid for.

Would recommend good job.

It took the major part of 5 days to complete the job, it's a huge transformation, it was really dark tbefore & now it's so light & airy, everyone who has seen it really Loves it! It's beautiful & the 2 men who completed the job did an awesome job thank you guys!

Installation was good, but not great. Completely messed up about 90% of our counter tops, we are still waiting on them to be replaced. The installers are not the measurers and that has made it a huge problem. There are a lot of small imperfections and for something at this price point I would never recommend this company. No one from business management even cared to follow up very much. Very over priced for the experience. I will go with small local companies next time. Even your installers did not agree with the cost of the project that they themselves are installing. Management will ruin this company in the long run. You make it very clear we the customer are just a number to you.