Kansas Quality Roofing

Krebs S.

Verified · Lawrence, KS · Jul 09 2018

Kansas Quality Roofing provided exceptional communication in researching and planning our roofing project. They went above and beyond to accommodate our scheduling needs. They were very easy to work with and were very professional and organized in all of their work with us.

Janet B.

Verified · Lawrence, KS · May 14 2018

I enjoyed working with Kansas Quality Roofing. With everything I had going on and all of the companies I had to resolve them they were nice, easy, and helpful to work with.

Johnny P.

Verified · Ottawa, KS · May 12 2018

Horrible experience. Roofers did not even show up on the first scheduled day, and no one from the company informed me beforehand. The company showed up late for many appointments. My prior roof had open metal valleys, but the new roof was done with closed valleys, without my knowledge or consent. After the roof was done, there were problems that needed to be fixed or re-done. Instead of the company being proactive and doing proper quality control follow-up, it was left to me to find the problems and get them to come back and fix them.

Response

Kansas Quality Roofing Johnny, You had a representative on site throughout the entire project. You were present throughout much of the project as well. We had a miscommunication on scheduling. Weather was also a big factor during the process. We wanted to schedule it for a Saturday, but I felt like you were upset with that when we spoke, so we opted to wait until after the weekend to start the project. I am very sorry that you were not informed of that change in real time. When we meet with every client before we sign contracts, we go over the roofing system in the exact same way every time and break down all of the components. When we do that, we explain that the valleys are closed with an ice and water barrier membrane liner just as the product literature shows. Throughout the entire project, throughout multiple visits from myself, and throughout weeks and even months after the project, you never had an issue with the valley method. This is well documented, as is every project that we work on. It is a normal part of the process for there to be a "punch list" after the completion of the project. Your punch list included replacing shingles that had chalk on them from a chalk line, which would have washed away over the course of time on their own; and attempting to correct an issue in your roof deck which is a structural issue beyond the scope of our work. We did all of this in as timely a manner as possible, certainly in a reasonable amount of time. We also installed a bit of concrete fiber board siding on a portion of the home between two roof slopes, free of charge, and were glad to do so to finish off our work properly. Neither one of these issues were things that stuck out to me as problematic, but we did take care of them when you took issue with them. When I was finished you smiled, shook my hand, apologized for giving us a hard time particularly our office manager, and told three of us who were present at completion that you were happy with the result. The issue with the valleys, nor any real complaints, did not arise until it was time for payment. I asked for no money up front, and only asked for the available funds once you told me you were happy with the work, as is our process every single time. We then waited over three months for your final payment to arrive from insurance and did not press for payment until you notified us that you had received the remaining balance. It was at this time that you really started in on the valley method we used and making it out to be that we did you wrong in some way. There is only one real conclusion that I can draw from that behavior pattern. Your Construction Service Agreement contains your statement of warranty. We send the invoice to the manufacturer. I know you received a "paid" invoice also. All is well there. You have never asked me for warranty paperwork, but I would be glad to make you something additional for your warranty if you would like. I apologize that you did not have an ideal experience. We help a reasonable volume of clients and almost always have a good or great end-result. We did everything we said we would do, took care of all issues that came up, we have been paid in full for our work, and you have a Lifetime Workmanship Warranty on all of the work that we performed for you as detailed in the Statement of Warranty in your Construction Service Agreement. Please contact me as soon as possible if you would like me to provide something additional as proof of your warranty. Best Regards, Kansas Quality Roofing

David M.

Verified · Lawrence, KS · Aug 16 2017

Kansas Quality Roofing had limited or possibly no experience with the installation crew therefore a supervisor from KQR should have been onsite more often than they were. Home owner had pointed out several concerns to KQR management prior to the work being done but these concerns were not communicated to the crew doing the work. This resulted in the AC compressor housing, the deck and the awnings not being protected during tear off. Home owner also noted installation crew using the incorrect method for installing the underlayment which would have voided the warraRnty if not caught and corrected. Most all the guttering was damaged during installation but was replaced by KQR. KQR was very responsive when issues were brought to their attention.

Response

Kansas Quality Roofing David, Thank you for your feedback! We have learned a lot of lessons since we worked together and have built a great system to improve the customer experience. It took some time to build things with a solid crew with chemistry and a good understanding of exactly how we want things done. We have designed things in such a way that there is always a member of the ownership on-site instead of trusting others with the client's experience because to us that is the most important factor and the very reason we founded this company. You were wonderful to work with and more than reasonable in allowing us to take care of all issues that came up before making a judgment. As a third generation construction contractor, I know that what really shows the measure of integrity is what happens when things don't go perfectly. We stand behind our responsibilities. Thank you for your business and your valuable feedback. We can't do it without you! We hope you will let us know of any needs you may have in the future and in the meantime we will be getting better and better as we learn and grow together with our clients and staff. Best Regards, Kansas Quality Roofing

Bob B.

Verified · Ottawa, KS · May 23 2018

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