Overall Experience - Landon is doing an excellent job for us.
Recognized Excellence - Landon Choplin
Favorite Design Feature (Selections) - Laundry Room
Recognized Excellence - Amy Barnes & Ella Richardson
PM Expertise - we had to go upper management to get some issues resolved due to his lack of experience. Those issues have been resolved.
Employees & Trade Contractors - Contractors were great. Willing to answers our questions.
Overall Experience - Kent Homes is a great company. We are disappointed in our PM.
Areas Of Satisfaction - Kent Homes is a good builder. Leadership addressed the issues we had and made it right.
Clean & Safe - safe but not clean
Quality Of Workmanship - a few of the "orientation" items were repaired but it caused other items like drywall repair and caulking to be done very poorly or not at all.
Communication - He always made his required Bi-weekly communication with photos. However, he did not like to be asked questions.
PM Professionalism - he is very new to the way Kent Homes operates. He needs listen to the experienced PM's for guidance. He is often times disrespectful to the trades.
PM Expertise - He thinks his expertise level is much higher than it actually is.
PM Problem Resolution - the problems were only corrected when we involved senior leadership.
Employees & Trade Contractors - the traders are top quality
Condition of Home - The quality of the house was good. However, the pre move-in clean was terrible. The fans and light fixtures were coved in drywall dust, the floors had a bad film on them. The countertops were dirty. It simply had not been cleaned.
Areas Of Satisfaction - We are very pleased with the overall build. Once Ashley, Tim & Jim got involved our confidence level was high.
Areas For Improvement - The Project Manager position is a very important position. The PM is the link between the builder and the home owner. Hire qualified PM's. Also, if the selections employee is new to the company, make sure they understand the product. Example, we were adamant about having quiet fan in the bathrooms. we were told the fan are quiet. They are NOT quiet. The word quiet is in the name of the fan. This doesn't mean they are quiet fans. We would have gladly paid for upgraded quiet fans.
Recognized Excellence - Tim Burleson, Jim Talbot, Nancy Kustyn
Design Center & Selections - Alina was great and made selections process easy.
Professional & Organized - It is amazing how organized and professional kent homes staff are (kudos to Carol Hobbs new homes sales consultant and Alina at design center and selections).
Sales Attentiveness - it is really a pleasure working with Carol , very attentive and thorough and has kept us informed every time.
Lead Source - He built our neighbors home in Avenel subdivision in the 1990's and did a great job .
Areas Of Satisfaction - Communication and follow through
Areas For Improvement - None
Recognized Excellence - Chris Moore, Carol Hobbs & Alina Aviles
Areas Of Satisfaction - Excellent in all aspects
Areas Of Satisfaction - excellent communication and professionalism from Chris Moore our project manager.
Areas For Improvement - none
Recognized Excellence - Our project Manager Chris Moore
Additional Comments - Great job done by Ashley Kent running the company that she inherited from her Dad ( Mr kent).
Warranty Manager Professionalism - John is not working there anymore, Mike Burch took his place, and he is great too.
Warranty Administrator Professionalism - I really enjoyed working with Mike and John.
Recognized Excellence - Chris Moore, my project manager was great, he is my friend now, he is excellent.
Any Changes? - I love my house!
Favorite Home Feature - The lanai is beautiful, the interior storage with air conditioning is great, and we also love our master bathroom.
Areas Of Satisfaction - The quality of workmanship met our expectations.
Client For Life - Many years ago, when Dan started doing custom homes, he built our neighbor's house. We wanted him to build our previous home, but he had a 2-year wait list because he was so good. So, many years later, we decided to contact him to build our house because we knew how good he was. We strongly recommend them to everyone and Ashley, Dan's daughter, is in charge now, and she has done an incredible job as well.
You can't build a home and not have issues, but Kent was efficient and effective at resolving those issues in a professional and timely manner.
Lead Source - From Brunswick Forest
Construction Quality - We are not local, we have not had an opportunity to see enough of the materials and workmanship to provide an opinion.
Communication - The amount and detail of communication has been less that what we had hoped for. Dade does not seem to anticipate the type and amount of information that a customer would desire. However, when we have expressed this to Dade, he has been responsive and worked to provide the information we want/need.
PM Expertise - It seems we have experienced significant delays due to failed inspections. Our concern in this area has to do with why defects are not avoided or identified by the PM, before the inspection.
PM Professionalism - Dade has always been professional and able to answer all our questions.
Overall Experience - It is average/ adequate, it is not exceptional.
Areas Of Satisfaction - The Sales/Contract and Selections process was well organized and executed.
Areas For Improvement - Our expectations on communication during the construction process have not been met. We feel that Kent should be able to provide some kind of milestone progress baseline, to set expectations at the beginning of the process, and enable the customer to understand how progress (or lack of) throughout the build process impacts the final delivery. Our final delivery will be 10 weeks past the anticipated date stated in the contract. We understood that there are many variables in the construction process and that the we would likely not meet the date in the contract, but we never anticipated that it would vary by so much. In our case we did not receive any indication that final delivery would be so late, until we were within one month of the anticipated completion date stated in the contract. If Kent could have communicated the cumulative impact of the delays throughout the construction process, it would not have come as such a shock/disappointment.
Orientation Punch List - Not all items on punch list have been completed as we are only 4 weeks post move-in, but Dade has been very diligent in taking care of the items that were of biggest concern or that required immediate attention.
Recognized Excellence - Dade was very helpful and proactive in helping us work through the change over of the landscapers at the last minute. He was very diligent in ensuring the landscapers returned to complete unfinished items and address problems. We also appreciate Kent Homes' approach to making us financially whole on the down payment we had made to the original landscaper, but was unable to recoup. Lastly we are appreciative of Dade's and Kent Homes' response to the concerns we expressed on the last survey. We feel that we were listened to and the our input was taken seriously.
Additional Comments - We have learned that in building a new home, it is unreasonable to expect everything be complete and perfect upon move in. We feel that Dade and Kent Homes has made a genuine effort to ensure our satisfaction and addressed items in a timely manner.
Any Changes? - We enlarged our patio and now are looking at making it even bigger. I wish we would have done that from the start.
Favorite Home Feature - Having the diagonal entry to den.
Areas Of Satisfaction - At 1 point we did have issues. We were contacted immediately and spoke with a VP the next day.all of our issues were resolved. We feel that goes above and beyond.
Areas For Improvement - As always there is room for better communication with project managers. It is a hard thing and should be looked at often for ways to improve.
Lead Source - I heard about Kent Homes through my realtor. He showed me several houses.
Understanding Of Cost - Yes, I have a clear understanding of Kent Homes's offers and pricing.
Value - So far, I received a fair value for my money.
Favorite Design Feature (At Contract) - I am most excited about the open living space.
Recognized Excellence - I would like to recognize Kayla. She is the one I dealt with.
Areas For Improvement - They have not fell short so far We are still early.
Areas Of Satisfaction - They met and exceeded everything so far.
Favorite Design Feature (Selections) - Flexibility beyond material options
Recognized Excellence - Kayla Paladino and Alina Aviles
Areas Of Satisfaction - Design options and responsiveness
Areas Of Satisfaction - Timing and communication
Recognized Excellence - AJ Paladino
Areas Of Satisfaction - Exceeded my expectations on schedule, and met my high expectations for professionalism and quality.
Recognized Excellence - AJ, Kayla and the young lady who guided us through the design/selection process
Kent Homes is very knowledgeable, courteous and professional. The staff makes home buying and selections easy.
Lead Source - We saw their information while driving through development.
Favorite Design Feature (At Contract) - I am most excited about the floor plan and the second floor bonus room.
Customer Suggestion - Keep doing what you are doing.
Recognized Excellence - Carol is fantastic!
Areas Of Satisfaction - The whole process has met or exceeded our expectations.
Additional Comments - So far, we have been very pleased working with Kent Homes.
Lead Source - Compass Pointe
Options - I would have liked more plumbing options
Favorite Design Feature (At Contract) - Messy Kitchen
Recognized Excellence - Ella and Cameron
Areas For Improvement - TO many little upcharges ... USB outlets should be standard
Areas Of Satisfaction - cost per sq foot
Lead Source - Model and other clients building a new home at The Bluffs
Favorite Design Feature (At Contract) - We love the open concept floor plan and how functional the design is.
Recognized Excellence - We have been pleased with everyone we have met at Kent Home--Especially Kate and Alina!
Areas Of Satisfaction - Any time we had a question or concern Kate addressed immediately and exceeded our expectations
Additional Comments - Everyone one that we have worked with at Kent Homes so far has responded to any of our questions in a timely manner. .
Lead Source - I have family in the home building business.
Favorite Design Feature (Selections) - The feature that I am most excited about is the living room.
Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their communications.
We had a very good experience with Kent Homes and would definitely recommend them. Everyone we dealt with throughout the process were knowledgeable and willing to answer and explain any questions we had. We now have a beautiful home to enjoy and share with Max ( our dog ) and he likes it to.
Favorite Design Feature (At Contract) - We like all of it
Recognized Excellence - Kayla
Areas For Improvement - None
Areas Of Satisfaction - Quality
Additional Comments - It’s been smooth so far
Favorite Design Feature (Selections) - garage door
Recognized Excellence - Ross Riley, Kayla, and Aliana
Additional Comments - We feel that when we had a question, they were always answered and explained to us. We are very happy with our Kent experience and Ross Riley and everyone we dealt with throughout our build.
Areas For Improvement - Upgraded and custom items need better explanation during selections. Several times when something was not as expected, the responsibility lies with the homeowner. Also, it is not clear who to communicate with when something is not as expected. Kenny was wonderful but there needs to be someone in administration to speak to when issues arise.
Recognized Excellence - Kenny Jones
Warranty Manager Explanation - Some items took months to complete and certain items had to have return trips
Recognized Excellence - Kenny Jones
Additional Comments - Any follow up should be by phone, not email or text
Kent went out of their way to make sure we got everything we wanted in our dream house. They truly care about us and made our lives easier by saving us money and adjusting timelines whenever they could. We feel extremely fortunate that Kent built our home.
Lead Source - Through Sunset Reach, Matt.
Salesperson Accessibility - Carol was very accommodating.
Sales Knowledge - Carol made numerous suggestions that improved my home beyond the original model plans.
Favorite Design Feature (At Contract) - The additional windows will allow for more water views.
Areas Of Satisfaction - They made my dream house come true. ❤
Design Consultant Communication - She was awesome!
Options - I would have liked to have more design choices.
Value - There were some things that were overpriced.
Favorite Design Feature (Selections) - I am excited about the whole build, but mostly about the great room, kitchen, and sun room.
Recognized Excellence - Elena was great. She was knowledgeable, had good taste, and was very supportive of my design ideas. I am an artist and I can be out there on my ideas, but she gave good feedback and I enjoyed working with her.
Customer Suggestion - I wish they would install light fixtures that I bought elsewhere. I understand the liability reasons, but in my dream home, it would have been nice for them to install custom lighting fixtures. I am very pleased with them though and everyone who works there from the receptionist to the vice president of the company has been very friendly, supportive, and responsive. They bent over backwards to help me get this home, so I have truly no criticism and I would recommend them to anyone.
Areas Of Satisfaction - They have exceeded my expectations! For example, the house I want is surrounded by water on 2 sides and Carol, in the sales department, suggested putting in extra windows instead of built ins, so I can have a nice view of the water. They had good suggestions on how to make the house exactly how I wanted it.
Areas Of Satisfaction - Kent went out of their way to make sure we got everything we wanted in our dream house. They truly care about us and made our lives easier by saving us money and adjusting timelines whenever they could. We feel extremely fortunate that Kent built our home.
Recognized Excellence - Kenny Jones is the absolute best PM, Carol and Alina also are awesome
Areas For Improvement - I wish I did not have to pay thousands for drainage out of my landscaping amount, since did not leave anything extra for a patio or fence. But drainage is essential!
Lead Source - We walked through one of their models in BF and really liked the floor plan. It was the Shelter Bay model.
Additional Comments - We really liked the Shelter Bay floor plan but wished it had a mud room. I was happy when Kate let us know that wasn't a problem to add on onto our build.
Areas Of Satisfaction - The overall process of building with Kent has gone well.
Warranty Manager Explanation - Randy did a great job with all warranty items and kept us informed on when we could expect things to get done.
Recognized Excellence - Randy
Favorite Home Feature - The openness of the floor plan.
Areas Of Satisfaction - Kent did a great job with organization and guidance through the build process.
Areas For Improvement - We had landscape issues that were contractor related. The issue for the most part was resolved, however, we incurred additional costs we weren't expecting.
Additional Comments - Overall, we are very happy with our Kent home.
Lead Source - Onsite in community
Favorite Design Feature (At Contract) - The Loggia
Customer Suggestion - Include the powder room in the Shelter Bay
Recognized Excellence - Ella in the selection center was awesome.
Areas For Improvement - none
Areas Of Satisfaction - Kent Homes has been great across the board.
We had an amazing experience with Kent Homes, entire process was very smooth for us and they built us a quality home which we really love. Their staff cares about the quality of their product and ensuring the homeowner is satisfied.
Sales Attentiveness - Beyond attentive and thorough, she is amazing
Salesperson Accessibility - She was beyond accessible and responsive, she is the reason we chose Kent Homes
Value - Due to circumstances beyond our control (The Peninsula delays), our pricing went up significantly.
Customer Suggestion - More updated photos for Bar Harbor
Lead Source - Visit to Brunswick Forest, saw the Shelter Bay model during a coastal discovery weekend and really enjoyed the models and the people we met with. The BF facebook pages always have very positive customer experiences with Kent Homes
Additional Comments - We ultimately chose Kent due to the responsiveness, the quality and value for the money, the promise of delivery and the consistency of meetings.
Communication - We just got Dade a few weeks ago, AJ Palladino ha d been an excellent communicator, sending photos after each meeting, responding to off week questions. Dad has come in mid project and we look forward to meeting him in person next week.
PM Professionalism - Again, this is tough to answer as the PM was switched mid build . AJ was very knowledgeable and professional.
PM Problem Resolution - AJ was able to resolve many of our issues and kept us up to date on plumb lines, generator costs and placement, and gave us suggestions on vendors, etc.
PM Professional & Organized - AJ was professional and organized. Dade has missed a call or two due to other meetings he may have had scheduled before he came to us.
Clean & Safe - Jim accessed the site in January under AJ, we are heading there next week under Dad, so we can assess then
Areas Of Satisfaction - Communication for the most part, so many others have said their builders left them hanging with no updates at all.
Recognized Excellence - Kate DaSilva by far exceeded expectations, always available. AJ Palladino was gracious and knowledgeable.
Areas For Improvement - We are not done with the build so I cannot answer this yet. Maybe more options in Selections, there were a few things I liked that were no longer available.
Areas Of Satisfaction - Timeliness, the build is going fast!
PM Professional & Organized - Dade was simply amazing to work with, very responsive and caring. Always had our best interest and cared about how we were feeling.
Communication - Dade held bi weekly meetings with us and kept us informed at all times, He even stopped by on the day of our move to check in with us.
PM Professionalism - Dade was extremely knowledgeable and kept us apprised of any changes and why.
PM Problem Resolution - Dade resolved all of our concerns in a very timely fashion.
Schedule - Timing was exactly what was promised
Condition of Home - Despite being cleaned twice, house was still not 100% clean.
Orientation Punch List - Dade worked diligently the week between the walkthrough and move in to complete most of the punchlist items
Areas Of Satisfaction - Kent set expectations for timing of the build and those were adhered to, communication was constant. Overall, completed a beautiful home.
Areas For Improvement - We were not as thrilled with some of the Kent vendors, such as Atlantic Appliance (installed a hood that did not function from day 1), Phoenix closets (many of the closet shelves do not fit in the wall space, not to cut to size properly) and cleaning vendor.
Recognized Excellence - Kate DaSilva was amazingly patient with us while we decided on which builder to go with. Quite honestly, her follow up skills is what made the ultimate decision for us. How she manages to do this is simply amazing. We were fortunate to have two amazing PM's who treated our house as their own.
Additional Comments - Kent Homes builds a quality home with beautiful finishes. Thanks to all who had a hand in our build. We love our beautiful Bar Harbor!
Warranty Satisfaction - Kent Homes addressed all of our concerns and coordinated all of the trades to come back on one day. There was minimal effort on the homeowner's part.
Recognized Excellence - Nancy Kustyn for her patience with us and Randy Parrish for his expert coordination, commitment and execution in this warranty space.
Any Changes? - Cant the garage, bump the entire back out three feet and get a potfiller!
Favorite Home Feature - Open floor plan of living space
Areas Of Satisfaction - Communication is second to none, they deliver what and when they promise. Everyone we worked with from initial interactions with Kate DaSilva to selections with Alina Aviles, project management with Dade Dutton & AJ Palladino and then warranty work with Randy Parrish were all responsive and action oriented, with one goal in mind, building a beautiful solid home for their customer. Ashley Kent also made herself available and is extremely approachable.
Areas For Improvement - That would be my master tub, I thought I was getting something different than what I got. I should have asked for a photo at selections to clarify if we were on the same page.
Additional Comments - We are very pleased and proud to be living in a Kent Home, our neighbors always remark, "you really do love Kent". We had a wonderful experience and continue to engage with many of the people we interacted with during the build. We have tremendous respect for Kent Homes and their entire staff.
I have been extremely pleased with my experience to date and would highly recommend Kent Homes to anyone looking to build in the Wilmington area.
Lead Source - Parade of Homes event
Favorite Design Feature (At Contract) - The overall floor plan and custom options.
Recognized Excellence - Alina Aviles
Areas For Improvement - None
Areas Of Satisfaction - Guiding us through the selection process.
Lead Source - From our agent at Brunswick Forest
Value - I’m sure we will but we haven’t started construction yet.
Favorite Design Feature (At Contract) - Our kitchen- we expanded our island, very excited to see it
Customer Suggestion - None yet, the experience has been very satisfying thus far.
Recognized Excellence - Both Kayla Paladino and Alina Aviles have been wonderful with great suggestions on tweaks to our home. Alina was very helpful and patient with us in the design selection process.
Areas Of Satisfaction - The flexibility with the home design and features is really important to us. The neighborhood they chose to support is key as well.
Areas Of Satisfaction - We are very impressed with our PM's knowledge and communication skills with the various subcontractors so there are no surprises in the quality of work.
Additional Comments - Our home has not yet been delivered but we expect a great quality product .
Areas Of Satisfaction - Communication was excellent
Areas For Improvement - We’re very happy with our home
Recognized Excellence - AJ was professional, knowledgeable and a pleasure to work with .
Lead Source - Through the Bluffs team
Favorite Design Feature (At Contract) - Kitchen and black windows
Customer Suggestion - Give thought to the needs of older, professional, single, financially independent women and their needs. It seems like a lot of offerings are tailored to families and retired couples.
Recognized Excellence - Alina in the design team
Areas For Improvement - Modern homes design and options for older professional single financially independent women
Areas Of Satisfaction - Deisgn team with Alina and Amy were great and very responsive and provided great insights and guidance around choices
Options - Would prefer to have more prefered brand options for kitchen appliances
Lead Source - The Bluffs at Cape Fear
Communication - We meet biweekly.
Recognized Excellence - Kayla Paladino was really exceptional through the sales process and the hand off to the project manager. Alina Aviles, in the design center, was professional and patient with us during the design selections. She was really amazing. She was terrific to work with.
Recognized Excellence - Nancy (Warranty Administrator) is always very quick to respond, communicates clearly, and works toward closure of issues.
Areas For Improvement - Landscaping options. We wanted a high end patio, grill, firepit, & fountain. I had to hire tradesmen and manage myself.
Very happy with the quality of home and work of our project manager, Ross Wiley.
Communication - Ross has been great. There was a lack of communication during his family leave, which feels like a coverage issue. I certainly didn’t expect to hear from Ross during that time.
PM Problem Resolution - Appreciate Ross’ quick action on our cabinet issue.
Areas For Improvement - The Selections process could be improved. Even after much effort from Kent and us, in the end the cabinet selections were confused (by both parties).
PM Problem Resolution - Issues did come up and Ross could not have been more proactive in getting to solutions!
Areas For Improvement - 1) More time for selection process, including more samples or visualization software. 2) More help at turnover. I had to chase mail keys, door lock programming, etc. Simple instructions would have saved me several phone calls.
The entire process from contract signing through possession of our new home was seamless. We weren’t sure what we were getting into when we decided to build from 600 miles away, but we couldn’t be happier with how things turned out.
Lead Source - We have friends near Wilmington that built with Kent Homes. We saw their house, and they suggested we reach out to Kent, so that is how we heard about them.
Salesperson Accessibility - Kayla was definitely accessible and responsive throughout the process.
Favorite Design Feature (At Contract) - The feature I am most excited about is the openness of the floor plan.
Areas For Improvement - We have been satisfied with them. They have not fallen short at this point.
Areas Of Satisfaction - They exceeded my expectations.
Favorite Design Feature (Selections) - I am most excited about the kitchen selections as well as the bathroom selections.
Recognized Excellence - Ella Richardson, our design consultant, was great to work with. Kayla Paladino was our sales rep and was great at the beginning and throughout the process.
Customer Suggestion - Everything has been wonderful so far!
Areas Of Satisfaction - They exceeded expectations on the value of the home we are getting for the price and on the quality of the model home.
Additional Comments - We are 700 miles away from where the house will be built and are building for the first time. We are in frequent touch with them and have complete trust in them.
Construction Quality - Seeing the quality in Kent models homes is what drew us to Kent. The trades have done great work and our project manager has been diligent in checking their work.
Communication - AJ has been great when it comes to communication with us. He’s provided plenty of info and has taken lots of pictures showing the progress that has been made.
PM Expertise - AJ normally has the expertise, but he has the passion and cares about the homes being built
PM Professionalism - Couldn’t agree more to this statement
PM Problem Resolution - I rate this highly due to AJ’s proactive way of keeping problems from happening. We really haven’t experienced any issues to date.
PM Professional & Organized - AJ has exhibited these traits throughout our home building project
Understand Building Process - After we have our scheduled calls with AJ, we know exactly where things stand in the process, what has taken place since our last call and what is anticipated to be done in the next couple weeks. We’ve had no surprises (except for good ones when things are moving faster than anticipated)
Trust - We have no reason not to trust that commitments will be followed through upon
Clean & Safe - We’ve only been onsite once since ground was broken, but the site looked good then and always appears clean in the photos that are sent
Employees & Trade Contractors - Being remote, the only trade partner we’ve worked with directly were the landscaper and appliance supplier. Both have been easy to work with
Overall Experience - Our experience has been wonderful. It started the day we first looked at the models and has been a consistently good experience ever since
Areas Of Satisfaction - It’s hard to know where to start. Being remote, we had some anxiety about building, but in each stage of the project we’ve been highly impressed with everything being done
Recognized Excellence - Obviously, AJ needs to be recognized for all his work, but Kayla and Ella also need recognition for making their part of the process seamless.
Areas For Improvement - I can’t think of any areas of this home building process needing improvement
Additional Comments - We can’t wait to be back in Brunswick Forest in March to see the home again. We really can’t wait until we get possession and make it our home
Clean & Safe - The times we were at the house for walkthroughs, the place was as clean as one could expect during a build. Never looked a mess in the many pictures that were sent to us.
Quality Of Workmanship - Seeing how this house was framed was incredible. The care that went into the framing showed and we’re confident of its sturdiness. Quality is evident in everything about the house. The fit and finish of all parts of the house amaze us.
Quality Of Materials - The quality of the materials used by Kent Homes is excellent. We noticed that quality when we were touring homes before we decided to go with Kent. Kent Homes quality is simply better.
PM Professional & Organized - We always looked forward to our calls with AJ. He was always prepared for the calls and spelled out exactly what was happening and what we could expect in the upcoming week(s). During the walkthroughs, AJ was efficient in going through the details and gave us plenty of time for any questions we may have had.
Communication - Communication throughout the build was excellent. We never felt like we were in the dark about anything. The amount of communication was perfect for someone building from a distance like we were.
PM Professionalism - AJ was professional, friendly, eager to help us through the whole process. We felt he went over and above the norm.
PM Expertise - AJ exhibited his expertise throughout the build. His ability to explain technical details in a way that was understandable to us was great.
PM Problem Resolution - To be honest, there really weren’t many problems that required any resolution. AJ was always proactive in addressing things he saw that needed corrected by the trades, so we didn’t have to deal with those issues.
Trust - AJ never gave us any reasons not to trust him. If he said something would be done, it was done.
Employees & Trade Contractors - We didn’t have too much exposure to the trade contractors since we lived 600 miles away, but when we were in the house, the trades employees were courteous. We did get to work with Nate from Wrightsville Beach Landscaping and Jason from Landmark Audio Visual. Both of them were great to work with - especially Jason. We’d use either of them again if any future needs were to arise.
Schedule - Things went incredibly smooth throughout the process and we actually took possession of the house almost two months earlier than was first forecast when construction began. We were updated about tentative finish dates as soon as AJ was able to provide new dates. His good estimates on timing helped in determining when we’d put our former home on the market. The timing of closing on our home in Ohio and getting possession of our new home was perfect. Hard to be anything but happy about that.
Condition of Home - The house looked great on the day we got possession. Considering how much dust and dirt are created during a build, we were pleasantly surprised at how clean the house was.
Orientation Punch List - Everything that was on the punch list was addressed before we moved in. Very pleased with the quality of the corrections that were made.
Areas Of Satisfaction - It’s tough to pin this down to a few areas because we felt Kent Homes exceeded our expectations in every phase of the build. We weren’t sure what to expect as this was the first time we had a house built, and maybe we expected lots of issues, but for us, we were very satisfied with all aspects of this build.
Areas For Improvement - It’s tough for us to think of anything needing improvement. We were overwhelmed by how well things went and the overall quality and beauty of our new home.
Recognized Excellence - Of course, we have to recognize AJ for all he did during this process. He was key to our being satisfied throughout the building of our house. We’d be remiss if we didn’t call out Kayla and Susan for the great help they were during the sales part of the process, and also to Ella for her guidance during the selections process. We got a house with the perfect look and feel because of the effort from our Kent team.
Additional Comments - We’d be happy to be references for Kent Homes should you need it.
Value - Everything seems expensive these days.
Favorite Design Feature (At Contract) - Excited about several things…. Ie Large kitchen. Walk in pantry, enlarged storage space With window to serve as husbands work room. and enclosed enlarged loggia with fireplace. Very excited about the fun patterned tile we are using in laundry room.
Customer Suggestion - Thank you for letting us take our time in signing the contract. I needed several months to make the commitment because I had a lot of questions and needed to mull it over. And go slow.
Areas For Improvement - Limited brick and kitchen backsplash options
Areas Of Satisfaction - Carol was attentive, responsive, Professional, collegial, and highly effective to resolve any issues Or concerns that arose.
Construction Quality - Everything is uniform, right angles spacing
Communication - Able to talk /text with Archie. This is important to us because we don’t live close enough to see the progress.
PM Professionalism - Very knowledgeable of progress and is able to keep us informed
PM Problem Resolution - Yes, he has.
Understand Building Process - Yes every 2 week calls are great.
Trust - Yes, within a couple days the issues are resolved
Overall Experience - Yes, I will always recommend Kent Homes.
Areas Of Satisfaction - The responsiveness of all departments when we had a question. Making us important. Other builders blow us off when starting this journey of building our retirement home.
Recognized Excellence - Archie, Carrol and Alina.
Customer Suggestion - It has been a wonderful experience so far, no suggestions at this time.
Lead Source - The development we are building in has Kent Homes as one of their preferred builders.
Areas Of Satisfaction - We live out of state from our build. Kent Homes (Chris Moore) has kept us up to date and supplied with photos during bi-weekly updates.
Areas Of Satisfaction - Professionalism, Communication, Guidance, Personal attention, Quality
Recognized Excellence - Carol Hobbs, Alina Aviles, Chris Moore...professionalism and total trust all the way!!! We lived 2000 miles away and never had an issue or worry from start to finish.
Additional Comments - Would recommend 100%
Recognized Excellence - Randy Parrish
Any Changes? - Wish we would've built sooner!
Favorite Home Feature - Openness of Living room/Loggia/Kitchen
Areas Of Satisfaction - Build quality. All neighbors say the same thing when we say it's a Kent home. "Oh, they do quality work."
Areas For Improvement - None
Additional Comments - Absolutely great experience, from start to finish!
We viewed many builders homes before making our decision to go with Kent homes. The building process and communication thru out has made the building process easy. NoviHomes is a great tool to show our progress while being from afar.
Favorite Design Feature (At Contract) - We are most excited about the general floorplan offerings.
Recognized Excellence - I would like to recognize Kayla for her exceptional service.
Areas For Improvement - Kent Homes did not fall short of my expectations.
Areas Of Satisfaction - exceeded my expectations in terms of options for the home and the number of available options.
Design Consultant Knowledge - The design consultant is new, so she was lacking some experience. She was very enthusiastic, but she is just new on the job.
Design Consultant Attentiveness - The design consultant was thorough.
Design Consultant Problem Resolution - The design consultant was very aggressive at resolving any issues.
Design Consultant Accessibility - The design consultant is always accessible.
Selections Budget - The design consultant was very good.
Options - There is room for improvement for the options available. Most of the options were pretty good. The lighting and carpet options could be improved.
Favorite Design Feature (Selections) - I am most excited about the kitchen.
Recognized Excellence - They have all been great.
Customer Suggestion - They have done a good job at this point.
Areas Of Satisfaction - The design process has been easier than expected.
Areas Of Satisfaction - Extremely happy with communication we have received thru out build.
Recognized Excellence - Dade Dutton