Lead Source

Lead Source - Sabrina williams

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen

Additional Comments

Additional Comments - So far no complaints about process

Clean & Safe

Clean & Safe - The higher areas ie molding fans not cleaned on move in date

Quality Of Materials

Quality Of Materials - Fireplace option should not be offered since its natural appearance has a “ crack” like feature

Condition of Home

Condition of Home - Whole house needed to be repainted

Areas Of Satisfaction

Areas Of Satisfaction - Speed of building was quicker than we planned

Areas For Improvement

Areas For Improvement - Not happy that garage has a 2 inch lip to driveway. That is a safety issue.

Recognized Excellence

Recognized Excellence - Alina was a great help during selections especially since we have never built a house before Tyler was very helpful even after we moved in Cameron was very punctual with all emails and calls

Additional Comments

Additional Comments - Overall, Kent is a very organized, professional and efficient company to work with during a new house construction project.

They are extremely methodical, courteous, and on time. Their process is very good, and led to an on time completion of the house.

Lead Source

Lead Source - I heard about your company from a list of builders from the Bluff's. You were approved as a builder in this community.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the kosher room.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella Richardson, in the design center, and Kate.

Areas Of Satisfaction

Areas Of Satisfaction - I think the building process and schedule seems to be very detailed. I am expecting them to be able to build within the agreed upon timeframe. Relative to other builders, we have had experience with and researched. That was before we decided to go with you.

Design Consultant Knowledge

Design Consultant Knowledge - Absolutely, the design consultant was knowledgeable.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am excited about the butlers' pantry.

Recognized Excellence

Recognized Excellence - I would like to recognize Ella.

Customer Suggestion

Customer Suggestion - We have some wasted space on the island. The cabinet supplier didn't provide a cabinet of particular size that would fit. I did find other suppliers that had those in stock. The one that you use didn't stock that same feature. The supplier for the shelves that went into the master bedroom, they had a slow turnaround. I am thinking about a two-week delay in getting through the plans for the design. We had some changes to the shelves.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that their design studio had everything available to go through in the selection process. That was a lot more straight forward than other builders we were looking at and had heard about

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Construction Quality

Construction Quality - Overall, I am satisfied with the materials and workmanship. Craft workers, in general, keep the work site clean and neat. On occasion, bottles, tools, rags, etc. were found in the rafters, framing and around the lot.

Communication

Communication - Excellent communication from Landon. On several occasions, he texted questions during the build process to clarify items to ensure they were done in accordance with our intentions (e.g., location of outlets, wire runs, etc.). Bi-weekly meetings were effective in understanding what was completed and what was coming up in the next couple of weeks. He responds timely to texts and questions.

PM Expertise

PM Expertise - Landon has a clear understanding and expertise in the build process and construction methods. It is clear that his prior experience and training has prepared him well for his position. He has coordinated sub-contractors, material deliveries and orders extremely well, resulting in little down time between build phases.

PM Professionalism

PM Professionalism - Landon has been courteous and professional throughout the build process. He puts the customer first and ensures that they are satisfied with the project.

PM Problem Resolution

PM Problem Resolution - During the build process there were a couple of issues that needed resolution (e.g., missing outlet in the study, missing exterior gas stub). They were corrected timely without issue.

PM Professional & Organized

PM Professional & Organized - Landon is well organized and professional. Timing and coordination of the subs have been exemplary.

Understand Building Process

Understand Building Process - Landon understands the build process very well and has provided excellent recommendations regarding landscaping, internet wiring and interior finishing (e.g., shelving, window treatments, etc.). He often refers back to the design drawings and selection addendum to ensure the house is build to the required specifications.

Clean & Safe

Clean & Safe - On several occasions Landon took action to ensure the job site was clean and safe. Examples include removing bottles, rags etc. that were left by subs, repositioning lumber with nails exposed to avoid someone stepping on them, eliminating trip hazard, etc.

Employees & Trade Contractors

Employees & Trade Contractors - Trade contractors are professional and courteous. In some instances, better reference to design drawings could be beneficial in preventing rework. A floor outlet in the middle of the study was missed and the concrete pad needed to be cut to install it. On another occasion the exterior gas stub out was missed and needed to be corrected after drywall installation.

Overall Experience

Overall Experience - To date the experience has been exemplary. Build time line has been on track (or ahead of schedule). Communication has been timely and accurate. Quality of workmanship has been excellent.

Areas Of Satisfaction

Areas Of Satisfaction - I am quite impressed with the coordination and timeliness of the build process without any sacrifice in quality and craftsmanship.

Recognized Excellence

Recognized Excellence - I would like to thank and recognize several individuals. First is Kate DaSilva. She has been a pleasure to work with throughout the process. Kate was the first Kent representative that we met. She was extraordinarily easy to talk to and offered several recommendations and options that we would not have thought of on our own. She is one of the key factors in our decision to choose Kent. Additionally we would like to recognize, Ella Stikeleather. She has been fantastic. Her recommendations made during the Selections process were spot on. With the exterior painting complete, we have received several compliments on the color selections. We credit Ella with helping us make those decisions and eagerly await the completion of the interior painting in the next couple of weeks. Lastly, we would like to recognize Landon Choplin. He is turning our dreams on paper into a reality.

Areas For Improvement

Areas For Improvement - The area where some improvement is needed is in the custom features (e.g., extra outlets, gas stub out additions, etc.) that are not in the standard design. I assume that prior to each phase (e.g., prior to electrical work beginning), a meeting is held with the sub-contractor (i.e., electrician). During this pre-job, improved focus on referencing drawings, additions made by the owner, lessons learned from previous builds, etc. may help in reducing rework.

Orientation Punch List

Orientation Punch List - There are still a couple of items that have to be taken care of. I trust that he is going to do it.

Areas Of Satisfaction

Areas Of Satisfaction - I think the build timeline exceeded my expectations. Some of the subcontractors, fell a little short of my expectations regarding their reading of the plans and the specialty items we included in the house. They did not reference the plans effectively which led to several rework items throughout the house.

Recognized Excellence

Recognized Excellence - I would like to recognize Landon Choplin for his exceptional service. He did a excellent job. I would also like to recognize Ella Richardson or Strikeweather, she got married during our process, but she was exceptional in designs and selections. Kate was wonderful in the sales presentations.

Kent Homes clearly is a smarter way to build a custom luxury home. It is clear from the time a customer is a prospect to signing the purchase agreement and selecting design options that the professionals at Kent Homes are focused on customer Satisfaction.

Design Consultant Communication

Design Consultant Communication - Alina responded to text messages and emails within 24 hours (often faster) and followed up with conference calls. We are more than satisfied with the communication.

Selections Budget

Selections Budget - Kent homes includes quality flooring and fixtures as standard in their homes depending on the model and community. Alina was very helpful in informing us about upgrades and value over the standard offered selections.

Design Consultant Trust

Design Consultant Trust - We explored quite a few options not a part of the standard offering. One option was specific outdoor premium paint and we got a reasonable quote within 48 hours involving the subcontractor. Alina promptly followed up on all our requests.

Options

Options - We were very satisfied if not amazed at all the options and levels of options to make our home unique to our style.

Understanding Of Cost

Understanding Of Cost - We visited the design center briefly before the actual selections appointment. This was very helpful in balancing budgeting structural options with the design center options.

Value

Value - Kent Homes provided many features as standard that we upgraded in many instances only one step up. Our more expensive upgrades focused on the living room fireplace. Overall the options at Kent Homes design center provided excellent value for our home.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The fireplace / AV combination with a mantel. This will be a center piece of the living room.

Recognized Excellence

Recognized Excellence - Cameron and Alina provide truly caring and knowledgeable service that represents Kent Homes commitment to building a “smarter way to a luxury home”

Customer Suggestion

Customer Suggestion - A catalog of standard options and pricing would be helpful to better plan the budgeting process. Having preconceived notions of costs and budget we gained knowledge of pricing during the experience. Certainly knowing this in advance would cut down on the need “now how much does this upgrade cost?” 😜

Areas Of Satisfaction

Areas Of Satisfaction - Having only built two homes with “tract builders” The Kent Homes experience has been far above any experience with these builders. I feel very confident that Kent Homes will build a quality home on time and on budget . The options in The design center more than met our expectations as previously we were restricted to very limited choices. Kent Homes truly offers a custom home at a very reasonable price point.

Areas For Improvement

Areas For Improvement - Initially when we were looking at floor plans we did not understand the relationship with lot sizes. For example . The particular community “standard lot sizes” would only fit 55’ wide floor plans and some 50’. We fell in love with a wider floor plan before realizing this relationship and selecting a lot. We fixed things by upgrading lots but it would have been more helpful in the initial dialog if we understood what Kent Homes floor plans fit on what lots.

Lead Source

Lead Source - We found them online when looking at builders in our area and looking at reviews.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - What I'm most excited about is just having a custom-built house on our own property as a whole.

Customer Suggestion

Customer Suggestion - I would suggest maybe just having a detailed checklist of kind of what is expected in the process, something like that to help keep people on track or know what's coming next, what to look for.

Recognized Excellence

Recognized Excellence - Carol and Alina have been good to work with.

Areas For Improvement

Areas For Improvement - They did not fall short in any areas. They've done very well.

Areas Of Satisfaction

Areas Of Satisfaction - They've been very responsive and helpful in finding what we're looking for and answering our questions.

Employees & Trade Contractors

Employees & Trade Contractors - For the most part, everyone is professional and nice. But, as expected, some contractors are incredibly messy and leave behind food, nails, materials, and more that we are constantly cleaning up. This is expected on job sites but it’s still concerning bc we don’t want injury to people or property. Also we had an incident where someone was hanging out in my neighbors yard and they don’t need their kids to be worried about random strangers on their property. Dade immediately handled the situation and he also helps pick up after the contractors.

Areas Of Satisfaction

Areas Of Satisfaction - Dade is amazing. He doesn’t make us feel like a burden and he keeps us informed every step of the way. We enjoy working with him every day.

Recognized Excellence

Recognized Excellence - Dade. 10000000000% Dade.

Areas For Improvement

Areas For Improvement - The process before working with Dade was awful, stressful, and too dramatic. The team was informed and they made changes.

Lead Source

Lead Source - Compass Pointe

Options

Options - I would have liked more plumbing options

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Messy Kitchen

Recognized Excellence

Recognized Excellence - Ella and Cameron

Areas For Improvement

Areas For Improvement - TO many little upcharges ... USB outlets should be standard

Areas Of Satisfaction

Areas Of Satisfaction - cost per sq foot

Construction Quality

Construction Quality - So far, I am satisfied with the quality of the materials and workmanship.

Communication

Communication - I would rate Dade Dutton's communication with me at 7 stars.

PM Expertise

PM Expertise - I would rate Dade Dutton having the necessary expertise to manage my project at 7 stars.

PM Professionalism

PM Professionalism - The project manager is great and is knowledgeable and professional

PM Professional & Organized

PM Professional & Organized - Dade Dutton was great. He was professional and organized.

Trust

Trust - I would rate trusting the project manager to follow through on commitments at 11 stars.

Employees & Trade Contractors

Employees & Trade Contractors - I didn't have any encounters with the employees and trade contractors, as I am in another state.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations so far as the process has been as described from groundbreaking to this point in time, which is 60 or 70 percent completed.

Recognized Excellence

Recognized Excellence - I would like to recognize Dade.

Kent Homes has very talented, attentive and responsive representatives who go above and beyond to address any and all concerns. We are only starting the process, with ground not being broken on our home yet. They have nearly unlimited customization options. We are very happy with the customer service thus far!

Kent Homes did an outstanding job building our home. Always professional in all dealings, built a high level of trust, and covered and repaired all our warranty items.

Lead Source

Lead Source - From my cousin Joe Bergamini

Salesperson Accessibility

Salesperson Accessibility - She is wonderful to work with A+ Easy to reach and very responsive

Salesperson Communication

Salesperson Communication - She has been tremendous in communicating with us. We couldn’t be happier

Sales Attentiveness

Sales Attentiveness - Very thorough during our structural calls

Sales Knowledge

Sales Knowledge - Very helpful and followed up with the architect as necessary

Sales Solutions

Sales Solutions - Some great suggestions and excellent feedback

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Partial privacy wall in loggia

Areas Of Satisfaction

Areas Of Satisfaction - Attention to detail

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Outdoor patio

Recognized Excellence

Recognized Excellence - Alina Aviles did a great job designing our house

Communication

Communication - It has been a pleasure to work with Kent Homes. Kenny, our Project Manager, continually updates us with beautiful pictures and we have bi-weekly meetings. The house is looking good and may be finished one month ahead of the date promised

PM Professionalism

PM Professionalism - Kenny is always professional in his dealings with us

PM Problem Resolution

PM Problem Resolution - Kenny has stepped in and helped redesign the master water closet, recommended locations of our soffit lighting, and connected us to a wonderful landscaper (Edge)

Understand Building Process

Understand Building Process - Kenny brings a vast knowledge of the building process to our new home construction and always apprises us of the next steps

Trust

Trust - Absolutely

Areas Of Satisfaction

Areas Of Satisfaction - Kenny has met or exceeded our expectations in every facet of the building process

Recognized Excellence

Recognized Excellence - A big thank you to both Kenny and Kate for their exceptional service

Areas For Improvement

Areas For Improvement - The Selections process is a very important part of the experience. We appreciate the extensive list of options that are available and the addition of a checklist of some sort for the buyer to refer to would really be useful

Quality Of Workmanship

Quality Of Workmanship - We were very impressed with the quality of the workmanship and the attention to detail displayed by the entire team throughout the process

Quality Of Materials

Quality Of Materials - The quality of the materials used exceeded our expectations.

PM Professional & Organized

PM Professional & Organized - Kenny was incredible throughout the process. We had biweekly meetings that kept us abreast of the construction progress. We reviewed what had been accomplished since our last update and discussed what was going to be done over the following two weeks. The house was built right on schedule with no major issues at all. And of course, Kenny was always professional!

Communication

Communication - Kenny communicated with us very effectively. As noted we had biweekly meetings and he would call us as necessary when issues arose. There was much discussion around the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Couldn't be happier!

PM Professionalism

PM Professionalism - As previously stated, Kenny was a professional in all aspects of the job and treated us with the utmost respect and always watched out for our interests.

PM Expertise

PM Expertise - Kenny had the expertise to manage my project. He kept the project on schedule, raised his concerns to us, always had great recommendations, resolved all of our issues, kept us completely in the loop.

PM Problem Resolution

PM Problem Resolution - Kenny was excellent at addressing and resolving our problems. As previously mentioned, he was concerned about the installation of the chimney hood over the stove. He had the contractor stop by and discuss the options and recommended to us the best solution. Same thing with the master toilet room. We did not want a door on the master toilet area, and we had several calls discussing the specifics of the opening, etc. In all cases, he made suggestions that were perfect and steered us away from things that would not work. Finally a need came up to install a $2,000 roll back drain in the driveway. We did not care to lay out the money but he convinced us to install the drain. We are glad we did.

Trust

Trust - Without a doubt we had full trust in Kenny. It is not easy to be 650 miles away from the building site and spend a good amount of cash to build a new home, and never feeling the need to travel to NC and check up on the house. Kenny was trustworthy and followed through on commitments.

Employees & Trade Contractors

Employees & Trade Contractors - We never came in contact with the employees and trade contractors of Kent Homes who were anything but professional and courteous.

Schedule

Schedule - Absolutely. The house was built on schedule according to plan. If anything, the house was done 2 to 4 weeks earlier than expected.

Condition of Home

Condition of Home - We were thrilled with the condition of our home when we moved in.

Orientation Punch List

Orientation Punch List - This is still a work in progress, but Kenny is doing an excellent job of managing the completion of items on the punch list. He had the foyer chandelier installed and swapped out the light bulbs in that light and the light in the dining room per our request. He sent us pictures of both fixtures with the light bulbs to get our confirmation. Similarly, I was concerned with the keys not opening the garage convenience door and the garage entranceway door, but Kenny went over to the house to rectify the issue.

Areas Of Satisfaction

Areas Of Satisfaction - Honestly, they met or exceeded our expectations across the board from beginning to end. No need to repeat everything that I have already stated.

Areas For Improvement

Areas For Improvement - We were happy with all facets of the process.

Recognized Excellence

Recognized Excellence - Besides Kenny, Kate DaSilva was a tremendous asset to us throughout the process. She never let us down. She handled any of our concerns quickly and efficiently.

Additional Comments

Additional Comments - We spoke to some of the other residents in Brunswick Forest who did not use Kent Homes to build, and I am glad we chose Kent based on some of the feedback.

Warranty Manager Professionalism

Warranty Manager Professionalism - Hunter Shafer was exceptional in all aspects and very professional in his dealings with us

Warranty Problem Resolution

Warranty Problem Resolution - Hunter ensured that each of our warranty issues were addressed and corrected. He would often stop by the house to check on the progress of each item and check on the repair work

Warranty Administrator Communication

Warranty Administrator Communication - Hunter was incredible. He would communicate via e-mail, text and phone call with us to let us know where we were in the process. He would always inform us when a contractor was to be expected and next steps. Couldn't be happier.

Warranty Satisfaction

Warranty Satisfaction - Yes. All warranty items were resolved to our satisfaction.

Warranty Trust

Warranty Trust - We had complete trust in Hunter and he delivered. He met our high expectations consistently

Recognized Excellence

Recognized Excellence - At the very end of our warranty process we came across a very bad leak in our laundry room. Further investigation by Hunter and plumber discovered that a nail used to install the exterior siding had punctured a hole in the pipe of our laundry room sink and caused water damage. The laundry room cabinet was ripped out and a huge dryer blower was brought in to completely dry out the area. Hunter ensured that the room was completely dry and immediately told us we would get a replacement laundry cabinet. He was simply the best!

Any Changes?

Any Changes? - Possibly build the upstairs room above the garage

Favorite Home Feature

Favorite Home Feature - Kitchen area and loggia

Areas For Improvement

Areas For Improvement - Improve Selections process to cover all available choices on a step-by-step basis

Recognized Excellence

Recognized Excellence - Kent Homes has done a really nice job; they keep the place clean, communicate if there are any delays, and keep us informed of what is going on. We have been very happy.

Construction Quality

Construction Quality - There were a couple of issues, but the warranty team is awesome.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timeliness, and the customer care.

Recognized Excellence

Recognized Excellence - I would like to recognize Kate DeSilva.

Areas For Improvement

Areas For Improvement - The selection offerings were limited, in terms of finishings. I wish they had a larger selection of choices.

PM Problem Resolution

PM Problem Resolution - Tyler came toward the latter 3rd of our project and he was our 3rd PM. I appreciate that through these transitions, our project didn’t suffer. Tyler picked up quickly and was very quick to address whatever issue came up and was resourceful in finding solutions to issues.

Areas Of Satisfaction

Areas Of Satisfaction - Timeline, addressing issues promptly, craftsmanship

Areas For Improvement

Areas For Improvement - I wish the selections of finishing was not so limited in some areas. For example, we were disappointed that there so few cabinet colors to choose from and same thing with tiling for kitchen, floors and bathrooms. So much is available out there so we were quite surprised.

Recognized Excellence

Recognized Excellence - Kate Dasilva was excellent with us. She provided guidance, communicated often and clearly and tried her best to work with us till we made decisions.

Additional Comments

Additional Comments - Thank you Kent for building us a beautiful home.

Lead Source

Lead Source - Model and other clients building a new home at The Bluffs

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - We love the open concept floor plan and how functional the design is.

Recognized Excellence

Recognized Excellence - We have been pleased with everyone we have met at Kent Home--Especially Kate and Alina!

Areas Of Satisfaction

Areas Of Satisfaction - Any time we had a question or concern Kate addressed immediately and exceeded our expectations

Additional Comments

Additional Comments - Everyone one that we have worked with at Kent Homes so far has responded to any of our questions in a timely manner. .

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Open Floor Plan

Recognized Excellence

Recognized Excellence - Alina Aviles was exceptional at the design center. She was knowledgeable, patient, timely in her responses to our questions. Kate DaSilva is awesome! She is one of the reasons we selected Kent Homes over another builder. She answered all of our questions and concerns.

Areas Of Satisfaction

Areas Of Satisfaction - Customer Service

Areas Of Satisfaction

Areas Of Satisfaction - Quite honestly, Kent has exceeded our expectations from the initial purchase and contract, to the design center and now through the construction process. We will definitely recommend Kent Homes to our Friend and Family.

Recognized Excellence

Recognized Excellence - Chris Moore has been awesome to work with. We meet with him every 2 weeks. He is patient with us and answers all of our questions. If we have a concern or question we can text him and always get a prompt response. We would highly recommend Chris. Kate DaSilva was awesome too! She was knowledgeable, efficient, patient. She answered all questions promptly. Our Design Coordinator, Alina Aviles was also awesome. She was knew her products and was so helpful guiding us through all of our many selections. In fact, everyone at Kent Homes has been helpful--From Brandi and others at the Corporate Office to the other design coordinator Alena and Sarah.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The feature I am most excited about is the bellagio.

Recognized Excellence

Recognized Excellence - Carol Autry and Ella Stikeleather have been great.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has met all our expectations. We have not actually started yet.

Lead Source

Lead Source - Looked at one of there model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Covered Balcony, coffered ceilings, messy kitchen

Recognized Excellence

Recognized Excellence - Ella did a tremendous job helping us in the design center!

Professional & Organized

Professional & Organized - Ella always got back to us in a timely manner when we had any questions.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The shiplap accent wall in the master bedroom and extending the patio and upgrading to colored stamped concrete.

Recognized Excellence

Recognized Excellence - Ella Stikeleather was a delight. Her expertise and patience helped guide us through the entire design process. She offered unique suggestions and options that helped us customize our home. Thanks to her, we know we have designed the house of our dreams. She is truly an asset to Kent Homes.

Areas Of Satisfaction

Areas Of Satisfaction - Responsiveness and the design center

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship and attention to detail has been impressive.

Recognized Excellence

Recognized Excellence - Kenny Jones is a great project managers that is very down to earth and easy to work with. Not only does he know his trade very well, but he is also very quick to respond and answer any questions I've ever had regarding the project. I would recommend Kenny to anyone for their next home-building project.

The ability to customize our home

Lead Source

Lead Source - St. James Plantation salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Loggia

Construction Quality

Construction Quality - We are building remotely. I believe the builder is a quality builder using quality products.

Communication

Communication - Archie has been flexible with our schedule and has kept us up-to-date on the construction.

Recognized Excellence

Recognized Excellence - PM Archie Medina

Recognized Excellence

Recognized Excellence - Kayla Paladino was very solicitous

Customer Suggestion

Customer Suggestion - Better lighting choices

Areas Of Satisfaction

Areas Of Satisfaction - Everything went smoothly

Recognized Excellence

Recognized Excellence - The project manager has been extremely responsive to any of our concerns, it is a pleasure to work with him

Areas For Improvement

Areas For Improvement - We had a problem with the brick we chose. We happened to be out of town when we were told that we would have to pick one of the samples we had already said was unacceptable. In speaking with the young woman we originally dealt with I told her that we were spending half a million dollars on a home and we wanted just perfect and not have to settle. Her comment to me was we have many clients who spent half a million dollars on their home. Not cool, still leaves a bad taste in both my husband and my mouth.

Quality Of Workmanship

Quality Of Workmanship - For the price point, the materials were above average.

Quality Of Materials

Quality Of Materials - For the price point, the materials were fine

Communication

Communication - DADE was available and responsive even in th off- hours.

PM Expertise

PM Expertise - Dade was able to head off problems, regardless of the construction component or type of subcontractor. If we identified what we thought was a problem, he either showed us why it wasn’t, or , if it was, or might be a problem, his response was quick and effective

PM Problem Resolution

PM Problem Resolution - See above. I’m very impressed with Dade’s ability to represent Kent Homes, yet assuring that the homeowner is satisfied with the quality of the Kent Homes product

Trust

Trust - Dade definitely engenders trust in Kent Homes.

Employees & Trade Contractors

Employees & Trade Contractors - From our limited interaction with the trades/subs, they were very professional, certainly extremely courteous. Also, generally speaking, the quality of their work was better than the quality of our previous Brunswick Forest home (True Homes)

Condition of Home

Condition of Home - Cleaning crew did a great job, particularly in the tight time frame

Orientation Punch List

Orientation Punch List - PM/Quality/Warranty people all very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - In almost every area, we were more than satisfied.

Areas For Improvement

Areas For Improvement - Discontinued Items - Brick. We had a bad experience in replacing a discontinued brick/color. Only after we strongly (very strongly) suggested that perhaps another brick manufacturer/vendor might produce a similar color product, did Kent find a replacement/substitute. To be fair, it was actually done very quickly. - Gas fired tankless unvented water heater. Inlet pipe froze. The model that came with our home was inadequately insulated, and froze up within weeks of us moving into the home. Kent installed additional insulation that We hope is sufficient. Again, to be fair, it was addressed within hours. I would suggest Kent re-examine that particular exterior/vent-free model, as the plumber (Milam?) told me he had a dozen frozen pipe calls that morning)

Recognized Excellence

Recognized Excellence - Dade Dutton

Additional Comments

Additional Comments - All in all, a very good experience!!!

Recognized Excellence

Recognized Excellence - Dade Dutton project manager was very professional did a great job

Favorite Home Feature

Favorite Home Feature - Love the layout

We really like the way the house looks, and we will be very happy. However, I think there were more mistakes than we would have expected, and it was our responsibility to catch them. I think a double-check process would have found these -- we missed one and it cost us. I thought there more things at close that still needed to be fixed (although none are major)

Lead Source

Lead Source - Once we decided on Compass Pointe, we looked at the builders, models, and comments. We liked the models and visited with builders to go over the models. We felt we had good support, and the pricing was also good.

Value

Value - I have not seen the house built yet, but so far, I would give it five stars.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - For me, the open floor plan and enclosed porch would be my favorite features.

Customer Suggestion

Customer Suggestion - It sounds very organized, but since I have never been through it, I feel I have more questions.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayla, the salesperson, for her exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - Everything has been fine. The feedback and follow-up with explanation, as we had lots of questions.

Additional Comments

Additional Comments - Everything is good so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the kitchen in general.

Recognized Excellence

Recognized Excellence - I would like to recognize the design consultant.

Customer Suggestion

Customer Suggestion - I don't have any suggestions.

Areas Of Satisfaction

Areas Of Satisfaction - I think they helped provide us a plan and design feature set that was within our budget. They listened to what we wanted and helped figure out solutions to meet our requirements.

Areas For Improvement

Areas For Improvement - Our sales representative went on maternity leave. Once that happened, the communication at times was not as thorough.

Additional Comments

Additional Comments - The house isn't built yet. I will give them a 5 based on everything thus far.

Quality Of Workmanship

Quality Of Workmanship - There were parts when reviewed at the walk-thru that were not at the highest quality/ needing fixing. These were fairly obvious issues.

Communication

Communication - Landon was easy to communicate with.

PM Problem Resolution

PM Problem Resolution - Landon is addressing issues but the amount of time it has taken to get everything right after close has been too long.

Employees & Trade Contractors

Employees & Trade Contractors - As we were out of town we didn't interact with the contractors. All the employees we worked with were professional.

Schedule

Schedule - Kent kept to schedule. I did feel there was a rush to finish before the holiday which left a larger punch list of items than would have expected. At the time of close there were more items that needed fixing than we would have expected

Condition of Home

Condition of Home - House is in very good condition; however, not everything is right as we move in almost 3 months after close

Orientation Punch List

Orientation Punch List - Not to put blame but as we move in almost 3 months after close, there are several items still not completed. While one cannot control delays of on getting in the screens, there were other items also not complete/done but still needs fixing.

Areas Of Satisfaction

Areas Of Satisfaction - Kept to schedule; strong communication with PM; house looks great

Communication

Communication - Really happy with Landon. Extremely responsive!

PM Expertise

PM Expertise - He was on top of all facets of the projects. He ensured things moved along.

PM Problem Resolution

PM Problem Resolution - As things come up unexpectedly Landon kept us updated and resolved them

Understand Building Process

Understand Building Process - We had regular meetings to provide us a status. Outside of the calls he would provide texts and pictures so we knew the status

Areas Of Satisfaction

Areas Of Satisfaction - Strong communication by Project Manager. As we lived out of town we felt very informed on the status and the project remained on track

Recognized Excellence

Recognized Excellence - Landon Choplin, Susan Lyons and Ella Richardson -- they were all very supportive and responsive

Areas For Improvement

Areas For Improvement - There were a couple of people on the Kent team that were not as responsive thereby causing some frustration. They did not play a major role in the overall process.

Areas Of Satisfaction

Areas Of Satisfaction - Build organization and communication

Recognized Excellence

Recognized Excellence - Dade Dutton

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The sales was excellent. Cameron was our sales representative. He was new at the time and did a fantastic job communicating our wishes and he suggested the model that we chose.

Recognized Excellence

Recognized Excellence - Cameron, Alisa, and Dade had exceptional service.

Yes, this was a great experience thus far, the professionalism from Cameron in sales, Alina in design & Dade from project management is top notch.

Lead Source

Lead Source - We visited the model home in Compass Pointe.

Salesperson Accessibility

Salesperson Accessibility - Cameron was amazing and patient with us. Very attentive as well; we texted him at all hours with questions and he responded right away.

Sales Attentiveness

Sales Attentiveness - Absolutely, every question we had he found out the response if he wasn’t sure on a question.

Sales Knowledge

Sales Knowledge - If he wasn’t knowledgeable on a question he researched and contacted who or where to find out the answer.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I’m most excited about having the messy kitchen (butlers pantry) and loggia. My husband is excited about the oversized garage.

Recognized Excellence

Recognized Excellence - So far everyone we have worked with at Kent has been exceptional namely Cameron Yurick and Alina Aviles.

Areas Of Satisfaction

Areas Of Satisfaction - The selection process was very thorough and Alina is very good a her job.

Construction Quality

Construction Quality - I thought that all trades have done an outstanding job to date. For exception of the plumber which I have voiced my concerns with my PM. Resolution action was taken for the most part.

Communication

Communication - YES, very effectively. Dade had set up a call every other Friday since kicking off the project, sent pictures just about every week, called immediately if something came up that was questionable which made myself and my wife feel part of the building process and he was very transparent.

PM Expertise

PM Expertise - YES, He was able to answer ALL my questions and emails using the terminology related to building trade. He had reference IBC codes and was prepared to foresee possible issues in prevent delays.

PM Professionalism

PM Professionalism - I am assuming [PROJECTMANAGER] is Dade. The answer would very knowledgeable and professional.

PM Problem Resolution

PM Problem Resolution - Yes, Dade had brought a couple issues with proposed resolution which made sense and seemed to keep the project on track.

PM Professional & Organized

PM Professional & Organized - Dade is a very caring and polite craftsman. He is very organized and is always open to listening to all of our concerns during the building process. He also worked with our propane vendor in setting the tank perfectly pre our landscape design.

Understand Building Process

Understand Building Process - Yes, updates have been coming at least once a week. Next steps are explained very well as he is following the script from the client pre-construction meeting preamble guidance. This was also fully explained by Cameron too.

Trust

Trust - Yes, Dade had met every commitment and exceeded my expectations on a few occasions.

Employees & Trade Contractors

Employees & Trade Contractors - Kent employees that we have met were very professional and courteous. Also, the few subs we have encountered including AV vendor and appliance have been very helpful.

Overall Experience

Overall Experience - It has been great!

Areas Of Satisfaction

Areas Of Satisfaction - The speed and coordination the house was erected was amazing.

Recognized Excellence

Recognized Excellence - Cameron for continued exterior modification suggestion since there were three Lumina Island in-row that were approved by Compass Pointe ARC review. Alina for giving us vision for a beautiful home. Dade for his continued can-do attitude, project management skills and great listener.

Areas For Improvement

Areas For Improvement - I would call out the plumbing. Hoping they have a strong finish, and we have many many years of trouble-free plumbing. Possible additional 6" wall to assist with the groundwork.

Additional Comments

Additional Comments - Thus far this has been a great experience, and we have been able to ask many questions with quick turnaround on answers and solutions.

Value

Value - Too early to say

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Lanai and built ins in great room

Customer Suggestion

Customer Suggestion - Offer more choices that are included in the price

Recognized Excellence

Recognized Excellence - Carol Hobbs

Areas Of Satisfaction

Areas Of Satisfaction - Shelter bay model and carol working with us to add our personal touch and the changes /options to make our house unique

Recognized Excellence

Recognized Excellence - Carol Hobbs and. Alina Alives

Areas For Improvement

Areas For Improvement - On the change, work orders, the office was slow in responding to questions or getting quotes out

Lead Source

Lead Source - Through the Compass Pointe Sales Event. We were able to tour all the home builders and found that Kent was the best fit for our needs.

Salesperson Accessibility

Salesperson Accessibility - Sarah is great. She's always available, very responsive and genuinely has our best interest in mind.

Salesperson Communication

Salesperson Communication - Sarah constantly interacted with us and was always available to answer questions.

Sales Attentiveness

Sales Attentiveness - Sarah is a true pleasure to work with.

Sales Knowledge

Sales Knowledge - Sarah's experience and knowledge were on display when we needed to make a change to our floor plan. She came up with a brilliant solution that saved us a lot of money!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The second-floor balcony and master bathroom.

Recognized Excellence

Recognized Excellence - Ella Stikeleather.

Lead Source

Lead Source - Through the Bluffs team

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Kitchen and black windows

Customer Suggestion

Customer Suggestion - Give thought to the needs of older, professional, single, financially independent women and their needs. It seems like a lot of offerings are tailored to families and retired couples.

Recognized Excellence

Recognized Excellence - Alina in the design team

Areas For Improvement

Areas For Improvement - Modern homes design and options for older professional single financially independent women

Areas Of Satisfaction

Areas Of Satisfaction - Deisgn team with Alina and Amy were great and very responsive and provided great insights and guidance around choices

Areas Of Satisfaction

Areas Of Satisfaction - Flexibilty and communication when I put in a last minute CWA.

Recognized Excellence

Recognized Excellence - Well of course that would be Chris Moore. Great communication. Takes the time to educate about features of the house eg grinder that Im not familiar with. Knows his stuff and treats all my questions with knowledge and professionalism - even when they are beyond the scope of his work ie development questions.

Areas For Improvement

Areas For Improvement - None that I can think of

Additional Comments

Additional Comments - Kate has been great too. Even though I don't deal with her a lot at this point, she is very accessible and knowledgeable and responds to my questions very quickly.

Dade has been accessible and professional. He always follows up in a timely manner

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about the enclosed deck.

Recognized Excellence

Recognized Excellence - I would like to recognize the sales manager, Kate, for her exceptional service. She was very punctual and called back every time I had a question.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met my expectations because they were punctual, had clear communication, and good follow up.

Areas For Improvement

Areas For Improvement - Kent Homes fell short of my expectations by not showing pricing early enough. That may have been us more than them.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication. Available and accessible. Everyone is professional and helpful

Additional Comments

Additional Comments - Would highly recommend

Lead Source

Lead Source - Sister and brother in law bought a Kent home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Mud room at garage entry, size of garage, windowed loggia area for year round use.

Recognized Excellence

Recognized Excellence - Have only had contact with Kayla and she has been wonderful.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Blue kitchen island

Recognized Excellence

Recognized Excellence - Alina was awesome in helping us with our selections.

Areas Of Satisfaction

Areas Of Satisfaction - Selection efficiency and attention to detail of the crew met my expectations.

Recognized Excellence

Recognized Excellence - Alina and Kenny were exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - Kenny did a fabulous job of managing the project and keeping us informed, despite the fact that we lived in Virginia and were not here to see the actual progress.

Recognized Excellence

Recognized Excellence - I would like to recognize Kenny.

Warranty Problem Resolution

Warranty Problem Resolution - Contractors didn't show up on the days that they scheduled to arrive. Also see comments under #9.

Warranty Work

Warranty Work - We still do not have L channel installed under eaves. We were told that the siding company would need to put extra nails all the way around the house and that has not happened.

Any Changes?

Any Changes? - Nothing - we love it.

Favorite Home Feature

Favorite Home Feature - coffered ceiling & linear fireplace

Lead Source

Lead Source - Onsite in community

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Loggia

Customer Suggestion

Customer Suggestion - Include the powder room in the Shelter Bay

Recognized Excellence

Recognized Excellence - Ella in the selection center was awesome.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been great across the board.

Design Consultant Communication

Design Consultant Communication - She was fantastic!!

Design Solutions

Design Solutions - Gave very helpful and appropriate guidance

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The loggia

Recognized Excellence

Recognized Excellence - Ella

Areas Of Satisfaction

Areas Of Satisfaction - Communication is very thorough

Areas Of Satisfaction

Areas Of Satisfaction - Chris wants to make sure we love the house!

Recognized Excellence

Recognized Excellence - Chris Moore . He's the best.

We continue to be impressed with Kent Homes. We did our research before we decided on Kent. Since going under contract, we have spoken to homeowners whose homes have been completed and others who are under construction. We’ve not heard a single complaint - only compliments. We feel we selected the BEST builder in our neighborhood and probably in Wilmington/Leland areas.

Lead Source

Lead Source - Model Home

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Open concept

Customer Suggestion

Customer Suggestion - Perhaps provide a cost sheet showing the price ranges within the different levels several days ahead of selections. For example, Level 3 countertops is $2000-$3000, Level 4 is $3000-$4000, etc. provide ranges for all selections - cabinets, lights, flooring, plumbing fixtures, etc. Then when we arrive at selections and want a higher level, we have a general range of what we might consider and what might be slightly above budget or significantly above budget….

Recognized Excellence

Recognized Excellence - Without a doubt - Sarah Mebane and Ella Stikeleather. I’m going to miss communicating with them when we move to the construction phase. They are swift to respond, accurate, skilled, and courteous!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Their responsiveness to us. There were no delaying tactics or broken promises. They have responded swiftly and thoroughly to our many questions, concerns, changes and criteria.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Enclosed loggia, coffered ceilings, open concept great room, kitchen and dining area.

Recognized Excellence

Recognized Excellence - Ella has been tremendous working with us on our fonal drawings and the few CWAs we created while conducting the final review.

Areas Of Satisfaction

Areas Of Satisfaction - They provided us a tentative site plan of our model on our lot before we went under contract for the lot. We didn’t want to buy a lot that wouldn’t fit our home. Another builder refused to do that for us. That sealed the intent to move forward with Kent as our builder.

Areas For Improvement

Areas For Improvement - We felt the time between selections and receiving our final plans was very long.

Overall, we are pleased with our house and would recommend the builder. Through lessons learned we would provide input on the process and this we would have done differently or are please we did in selections.

Lead Source

Lead Source - Real estate Agent - Nancy Boston (Carolina Plantations)

Preconstruction Budget

Preconstruction Budget - We haven't really conveyed a specific budget.

Understanding Of Cost

Understanding Of Cost - As we go through pre-selections of what we want we don't really know the costs at this time so could find we have to change course when we find out the actual pricing.

Value

Value - Not all costs are known as of yet. Although have some older cost figures, some costs seem high for what they are (particularly with electrical items; also only $100 credit for not having a coffered ceiling in the study).

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Having the master areas run down the entire side of the house.

Customer Suggestion

Customer Suggestion - Would be nice to be offered a bonus upgrade somewhere based on the cost of the project; maybe even tiered bonus. Spend X over base, get 1 upgrade. Spend X+Y over base, get 2 upgrades, etc. (i.e., Flooring in the master, carpet upgrade, higher level of a fixture, etc.).

Areas For Improvement

Areas For Improvement - None at this early stage.

Areas Of Satisfaction

Areas Of Satisfaction - Responding to inquiries.

Additional Comments

Additional Comments - Excited for the journey.

Options

Options - Tile choices could have been more; particularly for shower flooring

Understanding Of Cost

Understanding Of Cost - Some item pricing is tough to follow. I.e., only $100 credit for doing away with the coffered ceiling in the Study. Saved labor seems like credit would have been more.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen

Recognized Excellence

Recognized Excellence - Alina Alvares

Customer Suggestion

Customer Suggestion - None besides what we already spoke to Ashley about - earlier engagement on communication for the build/ground breaking.

Areas Of Satisfaction

Areas Of Satisfaction - Time allotted for selections process.

Additional Comments

Additional Comments - Looking forward to working with Kenny on building our dream home.

Recognized Excellence

Recognized Excellence - Kenny Jones

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - When doing the pre-drywall walkthrough, we found several items needing to be corrected (which they were). Having found & reported the items at that time saved Kent thousands of dollars for plumbing, electrical, and general contractor labor costs in avoiding having to fix later. It would have been a great gestor for Kent to have waived a CWA fee for a minor change we requested.

PM Problem Resolution

PM Problem Resolution - Several problems were experienced during the project, but Kenny always kept us abreast and ensured issues were remediated in a timely manner as if the house being built was his own.

Schedule

Schedule - Build completed roughly 3 weeks ahead of schedule.

Areas Of Satisfaction

Areas Of Satisfaction - Build quality, communication, and professionalism.

Areas For Improvement

Areas For Improvement - Not all items from selections and/or reflected on plans were always done right the first time. Items were ultimately always fixed but surprised with items that were missed by trades. I presume they just get in the habit of doing some routine things and don't always check the plans. A couple misses likely stemmed to drafting issues. Luckily, we paid for an extra floor outlet for had we not, there would be no power in the vicinity of the media closet as the plans showed an outlet in the wall which could not be installed due to the framing in that wall. Lighting in the Loggia also was not great on the drawings, but ultimately Kenny had the issues rectified in the wiring phase. I'm just mentioning this should someone want the feedback to relay back to the early steps in the process.

Recognized Excellence

Recognized Excellence - Kenny Jones

Additional Comments

Additional Comments - We have yet to move into the home but are very excited as we love the end result. Kent homes helped to make the dream a reality and we have no regrets with selecting Kent. We would definitely recommend Kent to others.

Lead Source

Lead Source - We visited The Bluffs model homes.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen and open floor plan are my favorite features.

Customer Suggestion

Customer Suggestion - Have pricing information listed when deciding which options to include in the floor plan.

Recognized Excellence

Recognized Excellence - Amy has been outstanding in her work with us. She has made herself available throughout the process.

Construction Quality

Construction Quality - We have been very pleased with the quality of materials and workmanship with our home build.

Communication

Communication - Archie has been outstanding with communicating through the bi-weekly meetings and updates as well as providing pictures of our build progress. When we come to town and visit the job site, Archie has provided us with updates and has answered our questions promptly.

PM Expertise

PM Expertise - Archie has demonstrated a great deal of knowledge and expertise in managing our home build. He has worked with us to ensure that the timelines were being met and concerns addressed along the way.

PM Professionalism

PM Professionalism - Archie has been quite professional in his communication with us along the way.

PM Problem Resolution

PM Problem Resolution - Archie has been proactive in helping with minor issues that have come up along the way.

PM Professional & Organized

PM Professional & Organized - Archie has addressed any questions with a high degree of professionalism, and he is quite knowledgeable about the build process.

Understand Building Process

Understand Building Process - Archie has provided us with detailed updates of the build process and what to expect along the way with things happening in the house.

Trust

Trust - Archie has followed through on everything that has happened with the house and has worked to ensure that the subcontractors are keeping with timelines. He has worked to ensure that the quality of the work is of a high standard and questions that we have addressed.

Clean & Safe

Clean & Safe - We have been impressed with the cleanliness of the job site when we come to town to visit the house.

Employees & Trade Contractors

Employees & Trade Contractors - We have had limited interactions with the subcontractors when we are in town visiting the job site. Archie has been our main point of contact.

Overall Experience

Overall Experience - We have been quite pleased with our house construction and the customer service that we have received so far!

Areas Of Satisfaction

Areas Of Satisfaction - The build quality and professionalism of the Kent Homes staff has exceeded our expectations.

Recognized Excellence

Recognized Excellence - Amy, Alina and Archie have been outstanding to deal with along the way. Building a house long distance (from Maryland) has been easier because of these Kent Homes staff members.

Additional Comments

Additional Comments - We are looking forward to moving into our new home and enjoying the new NC lifestyle!

Schedule

Schedule - Overall we were satisfied with the exception of the 9 week delay due to permitting issues with the septic installation. Had the septic permit on file been reviewed at the beginning of the build process, we feel this delay would not have occurred. If there had been issues with the permit, steps could have been taken with Brunswick County early on to avoid the building delays.

Condition of Home

Condition of Home - The overall appearance of the home was neat and clean. The windows did not appear to be cleaned thoroughly and one window that was in the main downstairs living area had a large sticker/decal on it. We were unable to remove this ourselves due to the cathedral ceiling where the window was located.

Orientation Punch List

Orientation Punch List - Many of the punch list items took longer due to several of the companies cancelling or being a no show on the date scheduled. We are still waiting for screens on numerous windows.

Areas For Improvement

Areas For Improvement - Communication at times was inconsistent due to situations that came up with the septic permitting process and the build timeline.

I highly recommended Kent Homes to build a home to my friends and/or family.

Lead Source

Lead Source - I heard about Kent Homes through our realtor.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am excited about the loggia.

Customer Suggestion

Customer Suggestion - I really enjoy working with Kent Homes and appreciate all the information they gave me and the fact that I am able to look at the details in advance. I think they have a well-done program. They have a structure build from the beginning stages to where we are now. I don't have any suggestions. I think they have it nailed.

Recognized Excellence

Recognized Excellence - I would like Carol Hobbs. She is really outstanding. She is a big reason why we chose Kent Homes. We spoke with a few others, but Carol's professionalism was outstanding, and she is very personable.

Additional Comments

Additional Comments - We are looking forward to completing the process with Kent Homes.

Design Consultant Knowledge

Design Consultant Knowledge - The Design Consultant (DC) communicated well; however, not all options (minor) were presented or (perhaps) not known at time of selection.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - House plan layout.

Recognized Excellence

Recognized Excellence - Carol Hobbs and Ella Richardson

Customer Suggestion

Customer Suggestion - Keep the great work!

Areas Of Satisfaction

Areas Of Satisfaction - The professionalism, knowledge, and presentation.

Construction Quality

Construction Quality - The choice of materials is wide and available, providing the homeowner with many options. Kent Homes workmanship combined with the PM's oversight, is excellent.

Communication

Communication - Kent Home's Project Manager is excellent, i.e. providing professional, attention to details, and with clear communication during the construction process.

PM Expertise

PM Expertise - Excellent construction background with many years of experience.

Employees & Trade Contractors

Employees & Trade Contractors - Kent Homes' Project Manager is well respected by their subcontractors; this is an excellent indicator to workmanship and build quality. Excellent leadership!

Overall Experience

Overall Experience - We wouldn't have it any other way; from the selections process to/during construction, Kent Homes has provided excellent service.

Areas Of Satisfaction

Areas Of Satisfaction - Having owned and worked with previous new homes, Kent Homes has exceeded our expectations. A professional, efficient, and well-organized company.

Recognized Excellence

Recognized Excellence - Carol Autry, Kenny Jones, Ella Stikeleather, and their subcontractors; courteous and a very professional, remarkable team. Exceptional!

Areas For Improvement

Areas For Improvement - Sometimes the home buyer may miss some aspects to the new home buying experience; getting to know the home buyer's strengths and weaknesses (without intrusion), may make the process smoother. Communicating processes from selection to delivery are keys to success.

Additional Comments

Additional Comments - Kent Homes is providing a remarkable build process; working with their team is a rewarding and positive learning experience, thank you!

Clean & Safe

Clean & Safe - Kenny Jones, Project Supervisor, maintained a clean and safe working environment for his crew and on-site visitors.

Quality Of Workmanship

Quality Of Workmanship - The quality of workmanship has exceeded expectations; each subcontractor demonstrated care and pride in their work.

Quality Of Materials

Quality Of Materials - Kent Homes selection of materials met and/or exceed home construction standards.

PM Professional & Organized

PM Professional & Organized - Keny Jones was very professional; every step of our construction process was organized.

Communication

Communication - Kenny Jones explained the construction processes with clarity and answered all questions to satisfaction.

PM Professionalism

PM Professionalism - Kenny Jones and his team are highly knowledgeable and very professional in their respective skills and trade.

PM Expertise

PM Expertise - Kenny Jones project management, patience, and onsite expertise far exceeded expectations.

PM Problem Resolution

PM Problem Resolution - Kenny Jones addressed and resolved all problems, including materiel, scheduling, and personnel.

Trust

Trust - I trust Kenny Jones to follow through on commitments.

Employees & Trade Contractors

Employees & Trade Contractors - Kent Homes, their employees and contractors have all been courteous, friendly and professional.

Schedule

Schedule - Kent Homes new construction time frame (breaking ground to final delivery) was on schedule and on time.

Condition of Home

Condition of Home - Upon move-in, our home was in excellent condition.

Orientation Punch List

Orientation Punch List - I am satisfied with the Orientation List and any outstanding items (minor) towards completion.

Areas Of Satisfaction

Areas Of Satisfaction - On site communication with Kenny Jones and his team; they were extremely professional and helpful towards addressing problems to resolution.

Areas For Improvement

Areas For Improvement - Not much to comment in this section; however, building with HOA ARCs can be a challenge.

Recognized Excellence

Recognized Excellence - The most exceptional Kent Homes personnel are as follows: Carol Autry, Kenny Jones, Landon Melton, Ella Richardson, and Mike Burch.

Additional Comments

Additional Comments - Kent Homes is a highly professional, new home construction organization; our experience was very satisfying from beginning to end.

The entire Kent homes team was organized, knowledgeable, helpful, professional, and caring from start to finish and beyond our warranty period. I continue to recommend Kent Homes to many people in The Bluffs! Thank you and kudos to the entire team!

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Layout of Jonesport

Recognized Excellence

Recognized Excellence - Kate Desilva and Alina Aviles

Areas Of Satisfaction

Areas Of Satisfaction - Customizing our home to fit our needs

Recognized Excellence

Recognized Excellence - Kate DeSilva Alina Aviles Jim Talbout

Recognized Excellence

Recognized Excellence - The entire team is awesome!

Favorite Home Feature

Favorite Home Feature - The screened in porch

Areas Of Satisfaction

Areas Of Satisfaction - Customizing our home!

Professional & Organized

Professional & Organized - Ella was fantastic and Amy made great structural suggestions

Design Consultant Attentiveness

Design Consultant Attentiveness - We absolutely LOVED the process. Being the only people there was fantastic

Options

Options - I was disappointed with the bathroom tile selections. I do believe that it is related to the increase in cost and not anything Kent has control over

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it!

Areas Of Satisfaction

Areas Of Satisfaction - Communication!! Quick to respond and made great suggestions

Communication

Communication - Landon Choplin has been outstanding

Quality Of Materials

Quality Of Materials - The oven and microwave could have been of higher quality

PM Professional & Organized

PM Professional & Organized - Landon is the BEST!!!!!!

PM Professionalism

PM Professionalism - Completely!

Areas Of Satisfaction

Areas Of Satisfaction - Communication with our PM-Landon. He ALWAYS responded very quickly!

Areas For Improvement

Areas For Improvement - More choices for appliances and a better explanation of the functions of them, making sure to talk about internet access and what might need to be done before the slab is poured

Recognized Excellence

Recognized Excellence - Landon Chopin gives excellent service and is a valuable asset for Kent Homes

Additional Comments

Additional Comments - The selection process was wonderful. Ella was great and just the fact we got the place to ourselves made a huge difference

Very buttoned down process . Unlike any of the other homes we built

Lead Source

Lead Source - Friend that built with Kent

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Black windows

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Living area

Customer Suggestion

Customer Suggestion - More options within a reasonable price almost everything was an upgrade . The added margin. Was excessive

Areas Of Satisfaction

Areas Of Satisfaction - The different elevations

Communication

Communication - Very responsive and very detailed

PM Expertise

PM Expertise - Knows the plans and stays close to your project

PM Professionalism

PM Professionalism - Very respectful and has the answers to any questions or concerns

PM Problem Resolution

PM Problem Resolution - Responds quickly to concerns and resolutions

Understand Building Process

Understand Building Process - Knows every step and what order of the building process

Trust

Trust - Follows through on getting back to you

Clean & Safe

Clean & Safe - No concerns re that

Employees & Trade Contractors

Employees & Trade Contractors - No direct contact with anyone but Archie and Nate the landscaper

Recognized Excellence

Recognized Excellence - Alina in design and Archie Medina

Areas For Improvement

Areas For Improvement - The tack on charges for minor things

Additional Comments

Additional Comments - Very excited to get to the finish line . This is our last home after retiring . Good reviews from other clients thst have built . Archie was our friends project mgr when they built with Kent . Highly recommended !

Salesperson Accessibility

Salesperson Accessibility - Carol was one of the first to respond to our inquiries when we started looking at the three builders that Sunset Reach offers. During our first call with Carol,she answered all of our questions and more.

Salesperson Communication

Salesperson Communication - Carol respons within the same day and we appreciate that so much about her. I had so many questions,often emailing Carol several times a day. Carol answered every single email. We were so impressed by her patience with us.

Value

Value - Several interior options are fair, and some upgrade options are much higher than the value, of a light fixture,for example. We also found the kitchen appliances very expensive. We understand that installation fees need to be considered, but we were pretty blown away by the mark-up of the wine fridges,stoves, etc.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The additional balcony

Areas Of Satisfaction

Areas Of Satisfaction - We are only at the beginning of our project,and so far it's been the communication that we value the most. We are doing this remotely,from CA, and Carol keeping in touch with us the way she did, really kept us at ease and made us feel confident that we choose the right builder.

Design Consultant Communication

Design Consultant Communication - Alina was always available for our questions before we met her for our selection appointments, and after.

Professional & Organized

Professional & Organized - VERY professional but personal at the same time. Alina is one of the most organized professionals we ever dealt with. We were not stressed out one bit during our selection appointments; we knew after the first hour with her that we will get everything done without stress and rush. It was just wonderful.

Design Consultant Knowledge

Design Consultant Knowledge - Alina has several years of experience in her field, and it showed. We felt very confident, planning our dream home with her.She brought up points we did not even consider.

Design Consultant Attentiveness

Design Consultant Attentiveness - Alina is incredibly detailed; we knew we were in the best hands with her.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - Alina had an answers and solutions for everything "special" we wanted to design.

Design Solutions

Design Solutions - We were a bit stuck when it came to designing the fireplace, for example. But, of course, Alina guided us through it and had wonderful suggestions.

Design Consultant Accessibility

Design Consultant Accessibility - She made us feel, like we are her only clients!

Selections Budget

Selections Budget - This is 100% true. Alina didn't try to upgrade us on everything. She made several smart suggestions for items we were not ready to select, yet.

Design Consultant Trust

Design Consultant Trust - Alina has followed up with us a few times since our appointment back in October. We are confident that our project is in very good hands.

Options

Options - The light options were a bit underwhelming for us, and we decided to get the credit for all lighting and fans to purchase our own later on.

Understanding Of Cost

Understanding Of Cost - The catalogs are pretty straight foreward.

Value

Value - We found the upgrade prices for the fireplace and kitchen appliances a bit high. The rest is very fair.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - KITCHEN !!! Thank you Alina, for helping me to design my dream kitchen. A few things I regret that I should have added after all, but I know there is still time for it if we really want it and we are aware of the new purchase order fees, etc.

Recognized Excellence

Recognized Excellence - Carol and Alina! And wanted to say thank you to Ashley, for making it a point to introduce yourself to us when we were there. We are still so happy that we choose Kent. It was our first contact with Carol way back last summer that made a big impression, and when we saw the floorplan for the Lumina, we knew Kent is the one!

Customer Suggestion

Customer Suggestion - Stay the way you are!

Areas Of Satisfaction

Areas Of Satisfaction - We never built before, so we didn't know what to expect. Let's just say that any call/appointment we had with any of you, was always answering all our questions and made us feel excited about our project. Little touches, like our names on the display during our selection appointments, and those little Kent Home gifts, made us feel special and important. Thank you.

Communication

Communication - He does communicate well when I reach out

PM Problem Resolution

PM Problem Resolution - Tyler does a great job at acknowledging the issues that we find, we are hopeful that they will all be resolved by the time the build is complete

Clean & Safe

Clean & Safe - Tyler does his best but it's har dto keep up with the contractors that leave cans, bottles, coffee cups, chicken bones on site

Employees & Trade Contractors

Employees & Trade Contractors - WE haven't had much interaction with employees

Overall Experience

Overall Experience - This has nothing to do with Tyler, the customer experience with Kent Homes has not been exceptional. The communication has been poor

Areas For Improvement

Areas For Improvement - The attention to detail hasn't been good. There has been a lack off communication with Kent Homes, I had to find out that we were losing our project manager from him, never heard from Kent until I called Ashley. I feel like i have had to project manage the entire project, finding things wrong at almost every aspect of the build. Some of the errors were quite random.

Additional Comments

Additional Comments - There has been several concerns throughout the process that surprised and disappointed us. At no time prior to the build was there a discussion about exterior windows separating the kitchen from the finished interior sunroom. We had to pay to have the windows removed and the opening created. This is just one example of the errors we have found

Lead Source

Lead Source - When we purchased a lot in the St. James community several years ago

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Bonus room/balcony combination

Customer Suggestion

Customer Suggestion - Our process may have been unique, so bear that in mind, but as we were exploring other lots in several other neighborhoods besides St James, we needed to know on a fairly quick timeline if our selected house plan would fit on the lot, in order to make an offer to purchase the lot. It felt like we were asking for something special to get that drawing, but it seemed critical to us. Obviously we could get that done during the due diligence period, but we did not want to engage the seller in an offer (and the associated excitement) without knowing that (especially if we had to back out because of that). So I guess my suggestion might be some sort of streamlined process to get that done, since I know your drafters are/were very busy with other tasks. And again, our process may be different and unique.

Recognized Excellence

Recognized Excellence - I would absolutely like to recognize Carol Autry for her exceptional service. When we landed on Brunswick Forest, Cameron became our sales rep, and he is awesome as well. However Carol had been back and forth with us for the 4+ years since we bought the lot in St. James, even going so far as to engage Ashley Kent in trying to develop a relationship with Ocean Ridge when we were looking at a lot in that subdivision. Carol never wavered on her commitment to customer service even though we were going back and forth about where to build, and her patience while we asked question after question, requested plot after plot, etc. was impressive. She made us feel like we were her most important customer even though we were years from actually building. Like I said, Cameron has been great, but we were saddened that we didn't get to work on the final product with Carol, just because of how she treated us throughout the early process. On top of that, I'd like to thank the entire Kent team for their professionalism so far.

Areas For Improvement

Areas For Improvement - None that I can think of

Areas Of Satisfaction

Areas Of Satisfaction - Customer service, availability

Additional Comments

Additional Comments - Turning a corner to the actual build, I'm confident the same professionalism will be in place as we interact with a variety of new folks at Kent

Lead Source

Lead Source - Through RetireNC.com and 55Places.com

Salesperson Accessibility

Salesperson Accessibility - Sarah is right on the ball answering our questions and checking in with us during Selections.

Salesperson Communication

Salesperson Communication - Sarah communicated with us frequently making our experience outstanding.

Sales Attentiveness

Sales Attentiveness - She is very attentive and responds promptly.

Sales Knowledge

Sales Knowledge - Sarah is right on the money.

Salesperson Professionalism

Salesperson Professionalism - All the time that we needed her to be.

Sales Solutions

Sales Solutions - Yes. Never failed us.

Sales Problem Resolution

Sales Problem Resolution - She applies superb professionalism when concerns arise and provides a great solution.

Options

Options - There are more options available at Kent Homes than with builders we dealt with in the past.

Customer Suggestion

Customer Suggestion - Not at this time. The experience has been great so far.

Recognized Excellence

Recognized Excellence - Sarah Mebane, Katie D, and Ella S.

Areas For Improvement

Areas For Improvement - Not applicable at this time

Areas Of Satisfaction

Areas Of Satisfaction - All of them so far.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The kitchen, Messy Kitchen and big pantry.

Recognized Excellence

Recognized Excellence - Everyone we’ve dealt with thus far with Kent Homes has been great. So far we’re very happy with our choice in builder.

Areas Of Satisfaction

Areas Of Satisfaction - They are providing us with very detailed house plans so we know everything to expect in out new home.

Our experience has been great so far. We are about 3/4 of the way completed.

Communication

Communication - We live in New York so we are not at the home site very often. Because of Kenny’s excellent Project Manager skills, we don’t worry about not being there. We have put our complete trust in him.

PM Expertise

PM Expertise - Best Project Manager EVER!

Trust

Trust - Couldn’t ask for better customer service.

They provide the highest quality of service and satisfaction throughout the process. I couldn’t be more satisfied. From sales to design to completion everything was great. We had a few problems during the build, which is expected, but they were all handled with professionalism and respect. You will not be disappointed if you choose Kent.

Lead Source

Lead Source - I was helping my brother with a house purchase in the Bluffs community and was introduced by a realtor

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The Three Car Garage

Customer Suggestion

Customer Suggestion - Keep up the good work.

Recognized Excellence

Recognized Excellence - Kate Dasilva has been outstanding. I am 61 years old and have owned businesses and am now a pastor, and I have never experienced a level of efficiency and professionalism as I have with Kate. She is personable, but professional. She knows what she is doing and knows what to recommend. She listened to our story, what we were trying to accomplish in this house, and made some recommendations, (all of which I took) and got us to an equally qualified and professional lender. She is amazing.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - In every area. Again, I have built three homes and this experience far exceeds anything I experienced with any other builder. When I needed to see the house fit on the lot I was contemplating purchasing, I received three versions before the end of the day. That is just not seen in our current society.

Areas For Improvement

Areas For Improvement - None

Additional Comments

Additional Comments - I would just say thank you for your excellence to this point.

Design Consultant Communication

Design Consultant Communication - Kate was so insightful and knowledgeable about the options door us to look at.

Design Consultant Knowledge

Design Consultant Knowledge - Kate and Amy made drawings while we were there to show us what it could look like.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - We’ve had a few issues with the Architectural review board at our neighborhood and Kate has been on top of all of it. It is frustrating but not unexpected to have these issues. But it is nice to know that you are well represented by this team.

Design Consultant Accessibility

Design Consultant Accessibility - When I send an email I always get a prompt response.

Selections Budget

Selections Budget - Alina was completely competent, professional, and amazing. We were completely within our budget.

Design Consultant Trust

Design Consultant Trust - Absolutely

Understanding Of Cost

Understanding Of Cost - Everything was right up front.

Value

Value - Very happy with what we are getting

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My 3 car garage and room above the garage.

Recognized Excellence

Recognized Excellence - Kate DaSilva, Alina Aviles, and Amy Barnes. All of these ladies have made the process fun and exciting. I couldn’t have asked for a better team.

Customer Suggestion

Customer Suggestion - I honestly can’t think of where I would be able to improve it.

Areas Of Satisfaction

Areas Of Satisfaction - I have been satisfied with everything, but if I had to highlight anything it would be Kate and Amy’s professionalism and the efficiency and knowledge of Alina. I felt like these ladies were real professionals who cared about us. It was a very personal experience and this is rare today. Even though Kate was expecting, it never detracted from her service to us.

Additional Comments

Additional Comments - Keep up the good work. We have recommended you to everyone we know.

Construction Quality

Construction Quality - Very high quality standards

Communication

Communication - Communication is regular and focused on whatever is needed

PM Expertise

PM Expertise - Landon gets the right people to look at the right things when something needs attention

PM Professionalism

PM Professionalism - Definitely knows what he is talking about

PM Problem Resolution

PM Problem Resolution - We have had a few issues that have come up during the build, but all of them have been handled promptly, professionally, and to our satisfaction. High marks for this.

PM Professional & Organized

PM Professional & Organized - Always on time and always ready to answer any questions I have had

Understand Building Process

Understand Building Process - Clear reviews of past work and forecast of work to come.

Trust

Trust - I have no worries about what I am being told

Clean & Safe

Clean & Safe - Job site has been fabulous

Employees & Trade Contractors

Employees & Trade Contractors - All workers have been cordial and nice, and their work is impeccable

Overall Experience

Overall Experience - I couldn’t ask for a better experience so far

Areas Of Satisfaction

Areas Of Satisfaction - From the beginning of the process with Kate DaSilva to the continued process with Landon, all areas have been equally professional

Recognized Excellence

Recognized Excellence - Kate DaSilva was the determining factor for us choosing Kent. Since then, both Amy and Landon have been wonderful and supportive, further bolstering a clear culture that is evident at Kent Homes.

Areas For Improvement

Areas For Improvement - Kent has not fallen short on anything to date

Additional Comments

Additional Comments - Keep up the good work.

Areas Of Satisfaction

Areas Of Satisfaction - Especially at the beginning with the planning of the home. Kate Desilva was instrumental in some tweak designs and special needs we wanted in the home. She was fabulous.

Areas For Improvement

Areas For Improvement - They never fell short on expectation

Recognized Excellence

Recognized Excellence - Kate Desilva and Alina Aviles were exceptional throughout the process. Amy Barnes stepped in for Kate during her pregnancy and brought us to completion with the same level of excellence.

Additional Comments

Additional Comments - I have said this before, but it is worth repeating. I have had four homes built for me over the course of my life by different builders each time. Kent has exceeded them all by a very wide margin. it is unusual today to find a company that does what they say the way they say they will do it, in the time they say they will do it, and not only in the time, but sooner. This was a wonderful experience and a confidence building one. I could not recommend Kent any more highly. Give them a chance to earn your business and you will walk away with trust.

Warranty Manager Explanation

Warranty Manager Explanation - Very clear communication throughout the process. Everything was completed in a timely and professional manner.

Warranty Manager Professionalism

Warranty Manager Professionalism - Very professional

Warranty Communication

Warranty Communication - Nancy provided clear and timely communication. No delays when A question was asked.

Warranty Problem Resolution

Warranty Problem Resolution - All issues were completed without incident.

Warranty Administrator Communication

Warranty Administrator Communication - Excellent. Nancy was always there when I needed her.

Warranty Work

Warranty Work - Professional as I expected. Just as good at the end as they were in the beginning. You can’t say that about everyone, but I can for Kent,

Employees & Subcontractors

Employees & Subcontractors - All of the employees of Kent were stellar. All but one of the subcontractors was great. We had a HVAC issue right at the end of our first year. It was not handled well at all by the Contractor, not in communication, honesty, or timeliness. This was our greatest disappointment from the whole build. They did complete the repair, but it took a full month of bad communication, pressure, and frustration. We also ended up with a 600.00 electric bill due to running the emergency heat for a full month while waiting for the repair, and waiting on the next one that was also a partial month of emergency heat. But overall, the whole build was great.

Recognized Excellence

Recognized Excellence - Yes Kate Dasilva was fantastic during the sales and planning process. Also Alina Aviles was fabulous during our selections, very knowledgeable and helpful all the way through. And finally Landon Choplin was our construction manager and he was so incredibly helpful and nice. I was there everyday checking behind him and he was never bothered, but very professional. We loved our crew, they treated our house like it was their own. Again you can’t go wrong with Kent.

Any Changes?

Any Changes? - I would have added a wider driveway and larger parking pad.

Favorite Home Feature

Favorite Home Feature - My 3 Car garage. It’s a guy thing.

Areas Of Satisfaction

Areas Of Satisfaction - Truthfully all of them, But if I am forced to pick one it would be problem resolution. In a project as large and costly as a home, there are going to be problems. Problems have solutions and sometimes they require give and take on both parties. It was refreshing and appreciated to find a builder that was willing to explore and talk about all solutions without requiring a fight. I had to give on a couple of issues and they had to give on a couple, but they both ended up with mutual solutions. A rare find today. Again, You can’t go wrong with Kent.

Areas For Improvement

Areas For Improvement - They never fell short, but rather exceeded my expectations.

Use Comments

Use Comments - This is the fourth home I have had built, and none of the previous three builders even came close to Kent Homes.

Client For Life

Client For Life - I would definitely consider myself part of the Kent Family. My home is always open if someone needed to take a look and ask questions.

Additional Comments

Additional Comments - Just Stellar. Thank you for making what can be a very stressful process a wonderful experience.

Lead Source

Lead Source - I heard about Kent Homes as I looked at homes in the Bluff area and heard they were good builders.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about my three-car garage. If you asked my wife she would say differently.

Recognized Excellence

Recognized Excellence - Cameron did a very good job and the ones who worked in the bluff were very helpful as well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in the selection process as it was through and helpful.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Pantry

When comparing our experience and our neighbors who built with Kent to our neighbors who used other builders, there is a consistency that Kent stands above all others.

Lead Source

Lead Source - Property Sales Person and Online

Salesperson Accessibility

Salesperson Accessibility - Carol was fantastic. Very Responsive and helpful throughout the process.

Salesperson Communication

Salesperson Communication - Carol provided both written and verbal feedback throughout the process. She made herself available for multiple / lengthy conference calls to support our understanding and decisions.

Sales Knowledge

Sales Knowledge - Carol knows the brand and the details well. For items or issues that were unclear, she took those back to obtain the necessary information and obtain the clarification we were looking for.

Sales Solutions

Sales Solutions - Carol presented solutions but she was also open to input on potential solutions from us.

Sales Problem Resolution

Sales Problem Resolution - Buying a home can be stressful. There is always an opportunity for misunderstanding when it comes to details. She was patient with us and was able to address all our questions and resolve our concerns.

Preconstruction Budget

Preconstruction Budget - This wasn't hard -- given we didn't really apply a budget criteria. We just wanted to make sure we got the home the way we want it.

Understanding Of Cost

Understanding Of Cost - The challenge is always understanding what your final bottom line with be. While the pricing sheets that were ultimately provided are helpful, great clarity and specificity early on would definitely be more beneficial to the home purchaser to support there own pre-calculations.

Options

Options - Given the homes are not fully custom but customizable to some degree, we feel pretty comfortable with the structural configuration of our forthcoming home to be. I do believe there are a significant number of options that will help further customize our home and recognize the challenges builders would have by offering cart blanch options. Given the list we've been provided, I am pleasantly surprised at the number of options that are available.

Value

Value - We could have chosen a different builder and it could have ended up more or less expensive. That said, given the quality of the models and the general standard options, from what we have seen and experienced so far, we believe the value ratio is fairly high.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - All of It!!!! The exterior board and baton, the porch, the 3 car garage, the elevation, and really all the layout and options we have selected!!

Customer Suggestion

Customer Suggestion - Initially, I would say have a model with nothing but standard features available for comparison to a model with very common upgrades for potential customers to view. I believe this could be very helpful to many buyers.

Recognized Excellence

Recognized Excellence - Certainly Carol Hobbs.

Areas For Improvement

Areas For Improvement - We are very happy so far. One possible area for improvement is what we suggested above regarding the pricing / option lists. Release it more freely and earlier to potential buyers. It may make it more efficient for some to make decisions, helping both Kent as well as the customers.

Areas Of Satisfaction

Areas Of Satisfaction - Everyone is super nice and professional. Very helpful and responsive.

Areas For Improvement

Areas For Improvement - I also believe a 1 year warranty is too limited. Other builders have 5 or 10 year structural, 1-3 year warranty on other items including HVAC, etc.

Additional Comments

Additional Comments - If the process continues as it has been thus far, we will continue to be super happy.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - All of it!

Recognized Excellence

Recognized Excellence - Alina Aviles

Areas Of Satisfaction

Areas Of Satisfaction - Thus far the process has been exceptional. All representatives have been incredibly nice, helpful and accomodating.

Areas For Improvement

Areas For Improvement - None thus far.

Construction Quality

Construction Quality - We aren't through the entire build process yet but thus far, the materials and workmanship seem to be of high quality.

Communication

Communication - Jim has been great. Regular scheduled call are great given we live 6 hours away. Jim keeps us fully informed and is great about sending pictures, especially of major milestones.

PM Expertise

PM Expertise - Very knowledgeable and his expertise has definitely helped make sure several aspects of the build were indeed approved through us prior to moving forward.

PM Problem Resolution

PM Problem Resolution - Addressed our questions and concerns promptly and avoided the need to redo things.

Understand Building Process

Understand Building Process - Always patient and willing to prove any and all information necessary.

Trust

Trust - He has been honest in all ways, even pointing out certain anomalies in the foundation size.

Recognized Excellence

Recognized Excellence - Jim Talbot

PM Problem Resolution

PM Problem Resolution - Identifying and resolving issues was a strength. Some of the contractors weren't the best at paying attention to the plans but Jim resolved all the issues.

Schedule

Schedule - It was a floating window, however the home was delivered within the projected timeline.

Orientation Punch List

Orientation Punch List - We had one issue which was an inconvenience that we weren't happy with, which was receipt and installation of our hall shower glass. Our Project manager stayed in touch with us and the contractor however it was delayed past our move in and our guests visitation.

Areas Of Satisfaction

Areas Of Satisfaction - We're overall very pleased with our experience with Kent and all its employees.

Recognized Excellence

Recognized Excellence - Carol Hobbs, Jim Parsons and Alina Alives.

Additional Comments

Additional Comments - If you are searching for a reputable builder and a great building Experience, strongly consider Kent.

Warranty Work Done Right

Warranty Work Done Right - Only remaining issue is shower grout color consistency. We decided not to pursue further work on this because the process become arduous and the reality was we were more concerned about continuing to having patching making color inconsistencies worse. Everything else was taken care of on the first warranty visit.

Recognized Excellence

Recognized Excellence - Jim Parsons

Favorite Home Feature

Favorite Home Feature - The Loggia. It's a four season room which we use year round and day in and day out. I also love our front porch.

Areas Of Satisfaction

Areas Of Satisfaction - Employees are fantastic. The quality of the home is great. Their flexibility with changes to their standard features is good. On time or early delivery of your home makes a huge difference. Many other builders are well beyond their window of delivery in this area. Kent kept to their schedule.

Client For Life

Client For Life - If we were ever to move and it was in an area where Kent builds, we would certainly use them again.

Additional Comments

Additional Comments - When comparing our experience with Kent to our other neighbors who used other builders, there is a consistency that Kent stands above all others.

Kent Homes has been good so far.

Lead Source

Lead Source - We learned of Kent Homes when we visited the model homes.

Salesperson Accessibility

Salesperson Accessibility - For the most part, Cameron has been accessible. In some cases, it took longer than expected to get an answer, and it needed to be checked with upper management.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - I am most excited about the loggia.

Recognized Excellence

Recognized Excellence - Cameron and Alina have done a fine job.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes has been personable and knowledgeable.

Recognized Excellence

Recognized Excellence - Been very satisfied with Cameron and Ella.

Customer Suggestion

Customer Suggestion - We would like to have seen a larger selection of fans and light fixtures.

Areas Of Satisfaction

Areas Of Satisfaction - The precise way that they perceive.

Areas For Improvement

Areas For Improvement - Just the selections were not as good as we had hoped.

Lead Source

Lead Source - Friend in Brunswich\k Forest

Salesperson Communication

Salesperson Communication - Since we reside out of town, clear and timely communications is critical for us. I am absolutely thrilled and how quickly Cameron responds to questions and inquires from us. He quickly tracked down answers and responds to emails, and for more complex questions, ZOOM calls have been setup. Never n a rush, always takes his time answer questions, and providing clear status.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - TBD. We are still in pre-construction phase.

Customer Suggestion

Customer Suggestion - More understanding of the structure options. Some items are not obvious. Example: Brick vs. Stone on the outside elevation. Certain insulations options like the garage door. Potential solution is to obtain the selection catalog before contract sign?

Recognized Excellence

Recognized Excellence - Cameron

Areas Of Satisfaction

Areas Of Satisfaction - Communications, the App, the quick responses

They are very meticulous and pay attention to detail, which is great. Kenny Jones, our project manager, is also awesome.

Areas Of Satisfaction

Areas Of Satisfaction - The attention to detail and how meticulous they are, and if it's wrong, they call the vendor and fix it, and I do not always have to point things out.

Recognized Excellence

Recognized Excellence - Kenny Jones for his attention to detail and effective communication; he responds when I reach out effectively.

Areas For Improvement

Areas For Improvement - One landscape vendor Edge Landscaping is terrible, and they do not know anything about Brunswick County. Bill the landscaper is not responsive and did not realize deer were around. We went to the site for an hour and a half and made a list of do's and don'ts, and when we got the proposal, it was not close to what we discussed.

From our initial look at a model to the selection process, everyone we dealt with was professional and the customer service was great.

Lead Source

Lead Source - Looking for property in Brunswick Forest- was mentioned as a recommended builder

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The kitchen/ great room/4 season sunroom

Recognized Excellence

Recognized Excellence - Cameron has been great to work with. Very accessible and informative. He seems very genuine and honest.

Areas Of Satisfaction

Areas Of Satisfaction - Everything is really great up to this point.

Professional & Organized

Professional & Organized - They were great.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - I am most excited about my enclosed 360 sunroom. I can see the lake in my backyard and I am looking forward to having my coffee in the morning out there.

Recognized Excellence

Recognized Excellence - I would like to recognize Cameron, Alina, and Susan for their exceptional service. I really think that everyone was excellent. From the first person we met Susan in the model we went by to see, we liked the home and the people. We felt that the people who worked at Kent were excellent. We had appointments with other builders that did not show up after we flew from New York. Cameron has been available to us and had Zoom meetings on the weekends. Alena was great and answered our questions about how we got to the price of certain things.

Customer Suggestion

Customer Suggestion - In the selection process I think there should be a clearer explanation of how the stock items are replaced by an upgrade. I would like for it to show me how the stock item is withdrawn so I can understand the line items. We had one thing that I was interested in that was so much more money that I said forget it. It was hard not to be able to see things and why there were price differences.

Areas Of Satisfaction

Areas Of Satisfaction - The customer service exceeded my expectations, it is excellent.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations. I am very happy and looking forward to the process of building the house. I hope everything goes as smoothly as it has been.

Additional Comments

Additional Comments - We couldn't be happier, the staff was excellent, and we're looking forward to the build.

Lead Source

Lead Source - Property salesperson

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Additional storage

Customer Suggestion

Customer Suggestion - Keep up the good work and are looking forward to our build

Recognized Excellence

Recognized Excellence - Kate DaSilva

Areas Of Satisfaction

Areas Of Satisfaction - Able to work with us on our additions

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Kitchen

Recognized Excellence

Recognized Excellence - Kate and Alina

Areas Of Satisfaction

Areas Of Satisfaction - Communications are important to us, Kate and Alina have been fantastic. Look forward to getting started

Recognized Excellence

Recognized Excellence - Jim Talbot and Kate DaSilva were fantastic to work with

Recognized Excellence

Recognized Excellence - Everyone was very professional and made the build a very easy and enjoyable experience

Any Changes?

Any Changes? - We should have added the 3rd car garage

Favorite Home Feature

Favorite Home Feature - The loggia is a favorite room

Areas Of Satisfaction

Areas Of Satisfaction - Kate, Alina and Jim were great to work with and made the process very easy

Areas For Improvement

Areas For Improvement - Not that comes to mind

Additional Comments

Additional Comments - Would build with Kent again

Finish detail quality poor.

Customer Suggestion

Customer Suggestion - The structural contract was very confusing. What was considered structural and what wasn't? What could be chosen at Selections and what couldn't? Thoroughly and correctly presentation of these things to us upfront would have alleviated our stress in determining what plan to go with and what could/could not be included. It was much more time intensive for us trying to figure it out on our own, with too many questions along the way. We did get an explanation that made sense when we expressed our frustration. We had to review that contract very carefully at each iteration because things were not clear/correct. We did not know what we could do at selections and whether they would thoroughly present all the options/choices to us far enough in advance. This is a huge purchase and we wanted to be better prepared. In the end, there really are many more "changes" that we could easily choose than were ever told to us. If you would present things that can be changed and can't upfront, it would be so much less time-intensive and frustrating. **Bottom line: Give option choices before contract.

Additional Comments

Additional Comments - So far (still before our Selections meeting), the selections team has provided us with good info. Great timelines for entire process (more than just selections), list of appt agenda with things to be decided, things that are commonly chosen, etc. Not sure why these things are not provided from the beginning.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - Some issues just didn't seem to have solutions that were very satisfactory so that was probably difficult for Amy to navigate.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - paint colors, tile

Recognized Excellence

Recognized Excellence - Amy was so personal and friendly. She moved us through the process effectively. She gave her advice when we asked her - - that was very helpful. She was indispensable in helping us pick our paint and tile colors. Unfortunately our exterior paint color was rejected by the HOA.

Areas Of Satisfaction

Areas Of Satisfaction - Amy had such a great expertise in color, which really meant a lot to me as color is important to me.

Areas For Improvement

Areas For Improvement - In some areas there didn't seem to be enough choices. The appliance experience with Kenny was not good.

Warranty Administrator Communication

Warranty Administrator Communication - If this is Nancy.

Warranty Administrator Professionalism

Warranty Administrator Professionalism - If this is Nancy.

Warranty Work

Warranty Work - We were told that we'd have one action day. Workers had to return on multiple different days, and multiple times.

Warranty Work Done Right

Warranty Work Done Right - More often than not, things were *not* fixed correctly the first time. After a while we learned that if we asked for something to be fixed a new issue would be created.

Employees & Subcontractors

Employees & Subcontractors - Contractors not great. Employees fine.

Any Changes?

Any Changes? - There are modifications that were allowed that we weren't made aware of.

Favorite Home Feature

Favorite Home Feature - Screened porch. Bay window. Pocket doors.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was adequate. Employees were friendly.

Areas For Improvement

Areas For Improvement - Interior paint quality is horrible. No way should we now have to pay for all new painting. Outside roofline trim paint is continuously mildewed -- neighbors with non-Kent homes don't have the problem. Finish details are poor pretty much throughout the house. Had to keep on top of PM and WM to keep the process moving. Landscape budget given is a joke.

We had a great experience with Kent Homes. From the sales of the home with Carol, to the project manager Archie, and the maintenance manager Randy. Everyone was professional, and they tended to our every need. They also took great care of our home.

Lead Source

Lead Source - Saw the model

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - All of it

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The master bathroom selections

Recognized Excellence

Recognized Excellence - Carol Hobbs and Alina!

Customer Suggestion

Customer Suggestion - In future designs of the houses, give the option to put the bath tub in the bonus room bathroom

Areas Of Satisfaction

Areas Of Satisfaction - All areas

Areas Of Satisfaction

Areas Of Satisfaction - Their timeliness during construction met my expectations.

Recognized Excellence

Recognized Excellence - Carol, Elena, and Archi did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met or exceeded my expectations with the timeliness of completion, the selection process, and the whole experience.

Recognized Excellence

Recognized Excellence - I would like to recognize Carol, Alina, and Achie.

Recognized Excellence

Recognized Excellence - I would like to recognize Carol and Archie, for their exceptional service.

Any Changes?

Any Changes? - There is nothing that I would change about my home.

Favorite Home Feature

Favorite Home Feature - I like the open floor plan feature the most, and everything is in one floor.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded my expectations on the the full season room.

Areas For Improvement

Areas For Improvement - They did not fall short in any area of my expectations.

Lead Source

Lead Source - We were touring an area that Kent Homes is the preferred builder.

Salesperson Accessibility

Salesperson Accessibility - She has been awesome.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - The feature that I am most excited about is that I was able to do some custom details. It felt like it was not just a cookie cutter house. Amy was absolutely awesome. She always responded quickly to our answers.

Customer Suggestion

Customer Suggestion - I was only bummed that I could not have a double front door.

Recognized Excellence

Recognized Excellence - I would like to recognize Amy Barnes for her exceptional service. Everyone that we have dealt with has been great. I really appreciated Tim taking the time with us for selections.

Areas Of Satisfaction

Areas Of Satisfaction - Kent Homes met or exceeded my expectations with their customer service.

Additional Comments

Additional Comments - I have built three homes so far. It has been an awesome experience so far.

Construction Quality

Construction Quality - Yes, we ended up hiring a private inspector and was happily impressed no major issues.

Communication

Communication - Just wrote above. Couldn’t be happier

PM Expertise

PM Expertise - Absolutely!!! I feel Chris is so knowledgeable and is so calming if I have any questions

PM Professionalism

PM Professionalism - I feel that Chris is very knowledgeable and would consider him as a friend

PM Problem Resolution

PM Problem Resolution - As I mentioned we hired a private inspector and during drywall inspection we went through it together and marked what was recommended. After that drywall inspection Chris went above and beyond sending us photos of what was corrected,

PM Professional & Organized

PM Professional & Organized - Chris communicates with us what will be done in the following two weeks and it is done.

Understand Building Process

Understand Building Process - Yes with emails and photos

Trust

Trust - I don’t have worries with this build living so far away

Clean & Safe

Clean & Safe - I was very proud to hear from our next door neighbor telling me that Kent was doing a great job, keeping the site clean and being respectful of hours when working

Employees & Trade Contractors

Employees & Trade Contractors - I am very happy to hear that the trade contractors are being respectful of our neighbors that means a lot to us.

Areas Of Satisfaction

Areas Of Satisfaction - Communication was super important for us. We have not only had a great experience we meet great people as friends

Recognized Excellence

Recognized Excellence - Wow, everyone we have had contact with has been amazing

Additional Comments

Additional Comments - The other comment that I would make is that I love that we picked our floor model but was able to customize our home.

Quality Of Materials

Quality Of Materials - I wish the paint inside the house was different, but that is on me thinking that I didn't get a more upgraded paint for keeping walls clean, etc.

Condition of Home

Condition of Home - Overall, in great shape. Some minor things took a little longer to get addressed, but I understand he is very busy. Items were addressed that were of major concern in the punch list.

Orientation Punch List

Orientation Punch List - See comment above

Areas Of Satisfaction

Areas Of Satisfaction - The ability to make some custom changes to the original floor plan, vaulted ceilings, remove powder room and closet to make a drop off area from garage, the extension of the pantry by four feet as well as the extension of the garage by same amount. LVP, carpeting is great. Getting the garage floor finished was also good as we went with PM's recommendation.

Areas For Improvement

Areas For Improvement - We did not choose to upgrade appliance, but maybe Kent can start using better appliances in what they offer as standard. Paint should be upgraded at the start so that if it gets a mark or scuffed it can be cleaned off rather than need to touch it up with additional pain.

Recognized Excellence

Recognized Excellence - Amy, the sales person was great to work with, we understand that she has left. PM Chris Moore and Randy Parish were also very good to work with. And lastly, Alina, I thnk that was her name in selections was professional and very helpful.

Lead Source

Lead Source - Susan at the model home in Compass Pointe

Salesperson Accessibility

Salesperson Accessibility - Kate is amazing! Always available and receptive to questions and calls. Even changed her day off schedule to accommodate our visit !

Sales Attentiveness

Sales Attentiveness - Kate went through every possible option and scenario and helped guide our decisions

Sales Knowledge

Sales Knowledge - And if she didn’t know, she quickly found the answer !

Understanding Of Cost

Understanding Of Cost - We have not yet gone to selections, so we can better answer that question after our appointment

Value

Value - Since we haven't even started construction, this is a difficult question to answer!

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Master bathroom and loggia

Recognized Excellence

Recognized Excellence - Kate Da Silva

Areas Of Satisfaction

Areas Of Satisfaction - Ability to easily put our vision into their design

Design Consultant Communication

Design Consultant Communication - Alina was very professional and helpful during selections !

Design Consultant Knowledge

Design Consultant Knowledge - Alina gave many great suggestions and helped us to make better choices and thought of things we had not

Design Consultant Accessibility

Design Consultant Accessibility - Alina was excellent with her communication and responsiveness

Value

Value - As far as we know !

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - My new bathroom with the free standing tub!

Recognized Excellence

Recognized Excellence - Kate and Alina have been exceptional to work with so far !

Areas For Improvement

Areas For Improvement - Seems to be a bit of a delay in the receipt of our plans and also the site plan was delayed

Communication

Communication - Landon is always willing to take a call, answer all questions to the best of his ability and find the answer if he is unsure, and responds in a very timely manner to texts.

PM Expertise

PM Expertise - Despite having to take over our build and never having built a Lumina Island before, he’s doing a great job

Areas Of Satisfaction

Areas Of Satisfaction - Time to complete framing was amazing ! Landon’s responsiveness and willingness to take action as needed. And how the foundation issue was handled so quickly when progress had stopped because of it !

Recognized Excellence

Recognized Excellence - Alina was such a joy to do selections with ! We cannot wait to see our finished product with what she helped us select !

Additional Comments

Additional Comments - We absolutely love the Lumina model!! We are only disappointed in 2 areas—both in the lanai. But we must take responsibility for not reviewing the contract/plans in more detail. We had wanted the outside door in the lanai on the other wall (tv side). It’s going to make putting furniture in there a challenge with how it’s laid out now. And we had preferred telescoping doors onto the lanai. But we are unsure/cant remember if Kate said Kent no longer uses them ..? Other than that, the house is perfect for our needs and we cannot wait to move in !

Lead Source

Lead Source - A showcase weekend at Compass Point

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Cant pick one...The home in total

Recognized Excellence

Recognized Excellence - Our team. beginning with Susan Lyons who told us about the new model out to Kayla Paladino and Kate DaSilva and right through Ashley Kent. Our hands were held through the entire process of presentation out through selections. We are very excited to have the actual build process begin.

Areas Of Satisfaction

Areas Of Satisfaction - The entire process

Communication

Communication - He's been amazing to work with.. especially that we're in NY

Areas Of Satisfaction

Areas Of Satisfaction - All in all, it's been a wonderful experience from the first meeting with Kate and Kayla :)

Recognized Excellence

Recognized Excellence - Everyone we worked with throughout our build has been exceptional.. Kate, Kayla, Ella and AJ

We have already recommended multiple friends because of their customer service and quality of what they do as well as the follow up.

Lead Source

Lead Source - A friend built their home with Kent.

Salesperson Accessibility

Salesperson Accessibility - KAYLA IS FABULOUS. RESPONSIVE SEVEN DAYS A WEEK OR EXPLAINS WHY NOT IF SHE IS NOT!!!!!!

Salesperson Communication

Salesperson Communication - Kayla was warm, professional, and knowledgeable. When she didn't have answers to questions, she was honest and followed up with the information from those who could give the answers.

Sales Knowledge

Sales Knowledge - Kayla is clearly experienced and knowledgeable about company policies. While Kayla never said anything, the market conditions suggest that company policies are changing. Kayla navigated and communicated them.

Sales Solutions

Sales Solutions - Kayla suggested the Jonesport when she realized our wants, ultimately saving us money. She never said "No" but explained why something could not be accomplished. She was clear and assertive in her communication style without being abrasive so that we could reach compromises when we had apparent difficulties. In short, Kayl always appeared to be finding the win-win both for Kent and us, the customer.

Sales Problem Resolution

Sales Problem Resolution - Just, one example. Kayla was able to execute our site plan to fit our desires. We hope she or the Kent will communicate it to the ARC.

Salesperson Trust

Salesperson Trust - Kayla always delivered what she promised ahead of promised dates and then called/emailed the ensured that we had received the items.

Preconstruction Budget

Preconstruction Budget - Kayla was instrumental in taking our needs and suggesting the model home that best fit those needs.

Understanding Of Cost

Understanding Of Cost - Until we get into the Selection Process so many of the items of the home are unknown. We are trusting and have faith in Kayla coupled with the performance that our friends received.

Favorite Design Feature (At Contract)

Favorite Design Feature (At Contract) - Great room and Loggia

Areas For Improvement

Areas For Improvement - Provide clearer understanding of the selection process.

Design Consultant Communication

Design Consultant Communication - Alina was extraordinarily communicative. She continually reiterated or clarified decisions and summarized our statements and her views. These techniques ensured that our preferences as well as our needs. When we faced what seemed impasses in the decision process, Alina seemed to restate the decision in a different manner so that we could view the options or selections in a different way. For example, we were having difficulty finding and selecting the backsplash tile for the kitchen. The challenge was two-fold: selecting the right color and shape while staying within the contract parameters. Her positive, "can do" attitude fostered facilitation of the situation. In addition, Alina didn't have an answer, she didn't hesitate to say so indicating that she would ask Kayla or management. An answer was always supplied after a break or the next day.

Professional & Organized

Professional & Organized - There are not enough stars to positively rate Elina on her professionalism and organizational skills. We were thoroughly impressed when we walked in the second day and our choices from the first day were laid out and clearly visible. We were impressed when the Addendum from the Selection Meeting was transmitted a day early. Again, we were surprised and pleased with how quickly Alina revised the Blue Print and the Addendum -- testaments to her professionalism and organizational skills.

Design Consultant Knowledge

Design Consultant Knowledge - Alina clearly "knows her stuff". She knows design, her product line, the Jonesport, the Kent processes, the building processes, and how to read people. And, how these elements interplay and intersect. Alina was able to capitalize on this knowledge and couple it with a knowledge of how to manage a meeting. She had a clear set of goals: meet the objectives of Kent and the objectives of her client customer.

Design Consultant Attentiveness

Design Consultant Attentiveness - We were amazed at Alina's constant concentration, energy, and attention to detail. Again, there are not enough stars for this category for Alina's level of attentiveness.

Design Consultant Problem Resolution

Design Consultant Problem Resolution - We asked Alina to be our partner in the Selection Process. We needed her honest opinions to create a warm, welcoming, elegant home. She was our partner. She gave her opinion in a style that had our ears listening between her words assessing her body language as well as to what she said. As a result, there were no real problems just real opportunities to create that warm, welcoming, elegant home.

Design Solutions

Design Solutions - When we show our friends our Blue Print and the pictures of our selections, most spontaneously used the words that we used...warm, welcoming and elegant. They are eager to come and visit and see the home that Alina and we created in the design process.

Design Consultant Accessibility

Design Consultant Accessibility - From my pre-Selection questions to the signing of our Blue Print in DocuSign, Alina was always accessible and responsive.

Selections Budget

Selections Budget - This unfairly rates Alina....our selections were so far over budget and the decisions for cutting that had to be made were not ones that Alina could have made.....Jerry and I had to make some serious trade offs, cuts and give ups and changes in our priorities.

Design Consultant Trust

Design Consultant Trust - Absolutely, which is why when we went to High Pointe to buy our furniture and discovered that the green colors that we had selected for the interior wouldn't work because we had not considered our pictures....we simply emailed Alina and told her to select the grays for the interior. We learned during the two days of the Selection Meeting to trust her competency and her taste to meet our needs and wishes.

Options

Options - While we were satisfied with most options, we were seriously disappointed with the limited number of lighting fixtures, tiles and countertop options available. Simply, the colors, shapes, and image of quality do not reflect the other Kent options or even the model, itself. Having redone the kitchen and 2 and 1/2 baths in our current home, we are aware of the wide range of lighting fixtures, tile and granite available. And, what was available in the Ferguson catalog. It was disappointing, what was available your showroom.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - Because Kayla clearly understood our wants and needs, she recommended the Jonesport as the best model for us. Because she partnered with us in the Sales Process, we trusted her recommendation. Because Alina clearly understood our wants and needs as well as the Kent processes, she partnered with us during the Selection Meeting. As with Kayla, by the end of the first day, we trusted her. As a result, there is no one feature that we are most excited about--it is the environment that is being created. We are enamored with the columns that Kent designed for us to welcome our guests. We love the bathroom and pocket door that creates a suite for any guest. Our fireplace wall should create a warm, charming environment for small get togethers. We will spend hours in our kitchen and pantry with the glass door creating delicious meals for ourselves and guests. The laundry room placement with our choice of cabinets will make everyday living easier. Our spa-like Master Bath will ensure that we feel that we are on vacation every day because of the cabinets, countertops, etc that were selected. Our engineered hardwood floors will enhance the warmth of every room. Our telescoping doors will ensure an easy flow into the Loggia from the Dining Room and Great Room as well wonderful holiday decorations.

Recognized Excellence

Recognized Excellence - Both Kayla and Alina are professional, competent, trustworthy individuals who helped us to design a home that we are eager to move into next August. I think the explanation above and the previous survey provides the detail.

Customer Suggestion

Customer Suggestion - Expand the lighting fixtures, tile and countertop options that are consistent with the Kent home image. The tile level in our contract was not appropriate for a Jonesport.

Construction Quality

Construction Quality - There are so many instances of quality, let us just mention a few. When the foundation was laid, the crew continually checked devices to ensure the foundation was level and worked carefully not to have the cement spill over the lumber mold for the house. During the Pre-Dry Wall Approval Meeting, I was impressed with the quality of the overall build as well as the thoughtfulness of minor changes made. As one example, the trusses were clean like virgin wood because they had been protected from the rain and mud of the rainy weather. While standing in the attic, the trusses lined up like soldiers in the field at dress attention. The wiring was neat and well labeled, throughout. Electrical outlets were moved appropriately to accommodate the wood supports in the Loggia rather than drilling holes and compromising the structural integrity of the home. On two occasions, I watched as a supervisor carefully measured the widths and checked for "plumbness". The foundation in the master bedroom shower didn't properly slope to allow for efficient drainage. AJ chipped the concrete in the area and then repoured the concrete to ensure proper drainage before a problem surfaced once we moved in. Since then, we have been impressed with the dry-wall installation. Our neighbors text almost weekly pictures to share the status and to communicate how impressed they are with the build process.

Communication

Communication - AJ has extraordinary communication skills that are clear and effective. My husband and I have two different styles of communication and needs for information. It is interesting and a pleasure to observe AJ adjust to each of us even in the middle of a conversation. He always comes prepared with information regarding the build sharing both the problems and the progress. When there is a problem, he clearly communicates potential solutions accurately conveying the seriousness and need for attention. He always welcomes us on site or in the bi-monthly meetings. When I spoke with Suburban Propane, our Landscaping Company, and our neighbors, they all compliment AJ on his professionalism, articulateness, and follow thru: all of which we experience.

PM Expertise

PM Expertise - AJ has the knowledge, proven experience, and personality for excellence in project management. Thru his bi-monthly meetings, AJ sets and manages our expectations both for the short and long term. He has never overpromised. He demonstrates an ability to negotiate or resolve hiccups/problems efficiently and effectively. AJ's problem-solving skills enable him to analyze the problem, seek out advise from more knowledgeable individuals, analyze the problem, oversee the solution, and pro-actively manage the process. Through conversations with our future neighbors and sub-contractors, it is obvious that he builds commitment within the team working on our future home. He clearly understands and communicates the interdependency in the workflow process so that the crews could follow thru while he was on vacation.

PM Professionalism

PM Professionalism - AJ has all the skills that we expected in our PM. At every step of this process, he has had the ability to communicate ideas and the interdependency of the steps of the workflow in understandable language. As we walked thru two of our on-site visits, the Pre-Dry Wall, in particular, his critical thinking skills surfaced. It was on full view, as we discussed the Engineered Retaining Wall that needed to be constructed: the why, the next steps, who needed to be included in the process, the barriers, etc. And, most importantly, he wasn't afraid to discuss it with us and was eager to embrace it because "it's not a problem that I've had to deal with before". He ruminated on another occasion on the tasks that needed to be completed so that workflow was not delayed.

PM Problem Resolution

PM Problem Resolution - We are aware of few problems during this process because of AJ's PM skills as well as Kayla's fabulous marketing skills and then Alina's skill in the Selection Process. The Engineered Retaining Wall gave AJ an opportunity to demonstrate his initiative, persistence, and creativity in problem solving. First, he actively listened to us before he spoke. Then, we walked the site together as he talked, explained, and pointed out the necessity for the Wall and the general layout of it. He indicated that he needed to do some research and bring in the firm we had agreed was best suited to build the wall before we made any final decisions. AJ included us in and guided us thru the decision-making process and now keeps us apprised of the Wall's status. Even texting the Army Corps of Engineers approval a few moments ago.

PM Professional & Organized

PM Professional & Organized - AJ is sharp and competent understanding the building process while implementing the guidelines of the Kent Building Process, of which he is proud. He is always courteous, conscientious and business-like while maintaining his self-assuredness and personality.

Understand Building Process

Understand Building Process - AJ clearly understands the Kent building process and seems to relish it.

Trust

Trust - AJ's integrity shines through on so many occasions and in different ways. AJ and I identified a few items needing change during the Dry-Wall Approval. Two or three electrical items needed to be altered or added. By 10 the following morning, an electrician was at the house adding the two missing garage pot lights. The following afternoon, the dirt at the back of house had been regraded. I asked for photos of the cabinets and tile. The next day, they were texted as promised. AJ conscientiously follows thru with the neighbors by sweeping all nails from the street and putting up reflectors so the trucks won't drive on their lawns because he promised and he cares about the environment.

Clean & Safe

Clean & Safe - AJ keeps the job site clean and safe.

Employees & Trade Contractors

Employees & Trade Contractors - All the employees and trade contractors of Kent Homes are professional, courteous, and conscientious. The gentlemen who poured the concrete went out their way to point where I should stand or indicate where I could place my hands in the concrete. The woman who sealed the stamped concrete in the Loggia and front porch educated us on the process with pride as she worked. An electrician smiled and indicated that he would "just be a few more minutes".

Overall Experience

Overall Experience - We are constantly talking to friends and neighbors about how wonderful working with Kent Homes and AJ is. We point to the high quality construction, how impressed our future neighbors are, the beauty of the design, the follow thru on the implementation of the blue prints, the quality of communications, etc. etc. etc. We never tire of sharing the photos that AJ or our neighbor text to us.

Areas Of Satisfaction

Areas Of Satisfaction - Kent as an organization persistently and conscientiously exceeds expectations, in general. To name just a few areas: attention to detail, follow-up on daily basis, preparedness for discussions at the home site based on the blueprints, quality of build, follow-up on secondary contractors eg. landscaper, AV, and Suburban Propane, cleanliness of the work site, desire to have clients view work in progress. It is really too bad that our construction isn't finished because then I would be able to point out the strength of Kent based on the final house.

Areas For Improvement

Areas For Improvement - Kent Homes needs to improve the breadth of the product offerings for tile, lighting fixtures, fans, appliances in the Selection Process. Quite honestly, we settled on all these. When compared to the quality of this Kent Home, they are disappointing.

Recognized Excellence

Recognized Excellence - We didn't think that anyone could top the exceptional service that Kayla and Alina provided but AJ blew thru that high bar by fulfilling our needs and those of our future neighbors. AJ needs to be rewarded for his excellence.

Areas Of Satisfaction

Areas Of Satisfaction - At this point, everything is exceeding our expectations. We can't wait for the walk thru.

Clean & Safe

Clean & Safe - I was on the job site multiple times during the build with and without AJ's presence. I never felt unsafe. There was little debris even during the messiest of the job, eg sheet rocking and spackling.

Quality Of Workmanship

Quality Of Workmanship - We are super satisfied with the quality of the workmanship. The beauty of the tile work and engineered hardwood flooring is superb. The paint edging even in uneven surfaces like the Loggia is commendable.

Quality Of Materials

Quality Of Materials - Overall, we are satisfied with the materials used. However, there is room for improvement. The selection of lighting fixtures and tile are too limiting. Being familiar with both from our previous home and having spent time with Ferguson, we know that the selections offered are not at levels that one would expect from Kent. And, we know it is not from a cost issue. Likewise the paint suffers because it is 'builder grade' -- not washable.

PM Professional & Organized

PM Professional & Organized - AJ deserves 10 stars. Even our neighbors comment on his professionalism and knowledge. He always came to meetings prepared. When challenges surfaced, he came with options.

Communication

Communication - Again, AJ deserves 10 stars. AJ consistently adjusted his communication style. He would start at a macro or general level until he realized that we understood or wanted more detailed information. He was always eager to provide that information and satisfy our needs and wants. If we didn't understand, he was always willing to explain and educate us on things that we needed to know. He was able to move conversations along to closure and decision. When challenges surfaced, he was on the phone. "I just want you to know, so there are no surprises." was a phrase that we heard and knew that we had to listen and make a decision. AJ created and environment in which even the most difficult situation, the wall, could be understood, handled with integrity and quality.

PM Professionalism

PM Professionalism - Again AJ deserves 10 stars. First, AJ was professional enough to know when he needed additional resourses. When we experienced difficulties building the wall, he reached out to those who knew more or had more experience and brought that knowledge to the table so we could move the project forward. A mark of a true professional. It seemed as though materials and tradesmen were always here on time or earlier. eg when the foundation was being laid, when the painting was done, when the fencing was installed, etc. Again, the hallmark of a true professional. Because I was on-site more frequently than the sign offs mandated by the contract, I witnessed the quality of his interactions with tradesman and the level of respect that they had for AJ. He led the team. They told me on numerous occasions how good he was and how much they preferred working for him.

PM Expertise

PM Expertise - Again, AJ deserves 10 stars. More than one neighbor has told us that they wish "I had AJ as a Project Manager. He was always here."

PM Problem Resolution

PM Problem Resolution - Again, AJ deseres 10 stars. Everything was a team effort led by a knowledgeable team leader

Areas Of Satisfaction

Areas Of Satisfaction - Kayla in the selling phase exceeded our expectations. We have the Jonesport that many have commented on because of it's beauty and its orientation. She teamed with us to make it happen. AJ was a dream come true because he made the build process smooth and fun.

Recognized Excellence

Recognized Excellence - AJ Paladino

Warranty Trust

Warranty Trust - He told us each time when he was going to be here with the team, and they showed up. If there were any problems with the weather, they called in advance to let us know there is a weather isssue, but they would be here for the first available time. They coordinated with us.

Recognized Excellence

Recognized Excellence - We would like to recognize many people on behalf of Kent Homes for their exceptional servoce. Ashley, the business owner and President of Kent Homes, put together a team and book performance with a quality presentation of the process you will go through before you start to buy and build. It shows who is going to be responsible for it, and they also work with our bankers and whole team. Her process that she put together is extremely professional, knowledgeable, personally customer orientated, as well as they have a very quick response time for any questions that you have throughout the entire process. This came from Ashley and Tim, the Vice President of construction. The young lady who did the selections process was extremely forthcoming. We worked with her for selections, callbacks, discussions, and other concerns. She was extremely responsive. Nancy in the warranty department was receptive, and she continued forward to made sure to do everything we needed to have done in terms of warranty. The warrnaty manager, the guy who came out to make sure everything falls into what we specified in our contract, he went through piece by piece inspecting the house and made sure everything we had agreed to in our contract, happened. Also Randy, the warranty person, Kayla, our salesperson, there is so much to say about all these individuals! AJ, our project manager, was outstanding! He worked extensively that our neigbors talked about our project manager with Kent Homes. The project manager also helped us in terms of giving us a list of people to look at our landscaping and everything us we were doing remotely, so he managed, helped us, and made every 2 week conversation we had with the company, outstanding! I don't know how to relay how happy we have been with Kent Homes, maybe after our first bill. Ms. Corelli, who handeled all of the financial elements within Kent Homes, was always on top of things with the bank to make sure in the building process that the bank was notified with the proper paperwork to make sure the checks were going out to Kent. We got acknowledgement of payments we had to make directly both at the point of signing the contract and during the building process, so any element of Kent Homes was characterized by personal attention, professionalism, and constant follow through to ensure we knew what was going on and the process moved forward at all times. In terms of the contract information and all the documentation Kent Homes sent out in advance to let us know what was going on was extremely well organized and definitely customer centered. They did an excellent job! When some of our compatriats here at Compass Point saw what we had for a contract, they never got the details outlined with what we got in terms of the custom options and what would be covered in the building process. they did not get the contract plan review agenda, and they did not get the archietcural plan detail that we got. Otehr people are envious of what we got.

Any Changes?

Any Changes? - We would change the area that we refer to as the back-forty because we did not complete the landscaping back there. The reason we didn't finish it was due to budget issues, but if we had to do it over again I would have done it. It also had something to do with the home itself.

Favorite Home Feature

Favorite Home Feature - We love everything about our new home! The openness of the plan and ease of working through the house. The layout is complimented by our neighbors and how the house flows. The glosia and walls for the glosia and everything we worked on with Kent are outstanding. People love the glosia (screened-in porch). We also like the attention to detail with the tiles. We like the overall architectural design of the house because everything is in the right spot to make living here easy, fun, and accommodating! Electrical sockets, laundry room, glosia, opening doors all in the right spot.

Areas Of Satisfaction

Areas Of Satisfaction - Every single one of the rooms met/exceeded our expectations.