They are very good overall, and we will use them again.
Project Manager, Alan, was absolutely the best to work with. He made himself accessible by phone and email; he was always prompt in return calls, texts or emails. He was fair when negotiating extra work or credits for work eliminated from the scope of work. He was always professional: knowledgeable, informative, punctual when meeting. He was also interesting conversation and has a good sense of humor. Alan was a pleasure to work with; he represents Legacy well.
It was communication within the structure of the company.
I don't feel like the communication is the best there and the follow through on communicating the project. The communication piece needs to be better. They need to do better with communicating with their customers.
Legacy Remodeling was fair and professional. I am extremely pleased with the work. I designed and built my own house but could not come up with the time to re-side the nine dormers when it came time to do this. We had one little issue when the work was started and this was fixed the next day. I believe our dormer residing project was someone unique and difficult because of the 12:12 pitch and the concrete tile roof but the workers were very quick to come up with ways to do the job well and efficiently. It is difficult to let others work on something that I have put so much time into but I will consider using Legacy again and will highly recommend them because of the fantastic work.
They showed up and got the job done. With other contractors it's like pulling teeth to finish the job. They are the best contractor I have ever worked with. I am a multi home owner and a small business owner and I deal with a lot of contractors. They were on time and on budget.
They stuck to their schedule and kept us updated on the progress of getting us scheduled. They provided a good work crew and we are very happy with them.
It was getting the work done that was bad, the job itself was great.
The work was doze fine. We are satisfied with the windows. They are working as per my expectations.
Professional and highly knowledgeable sales crew. Quality of product appears to be very nice. Installation crew did a great job considering the age of our house and the complications that arose.
Paul Skivington did a fantastic job from start to finish on our project.We are quite pleased and quite proud of our "new" 28-year old home.
I ordered a window and the sales guy didn't write down what I wanted to be ordered. Instead, he ordered what they thought I needed.
They did address my problem promptly.
My experience with Legacy Remodeling was the worst customer service experience I have ever had. Legacy Remodeling was argumentative and not customer service friendly.
They were very professional. It all went good.
Legacy Remodeling did a wonderful job.
I am very pleased with the quality of the windows I selected. The quality of the work done by Greg Rufel was outstanding. I was very happy they were selected for my job. I am not satisfied however with the quality ofd the caulking around two of my second floor windows. The other windows were caulked beautifully, but these two were not. There area areas where there is no caulk seal at all. I called Greg and he said he would stop back when he was in the area. He has not come yet. I would like Greg or someone else to return to look at these windows and make the necessary corrections. I would be 100% satisfied after that.
We have used legacy remodeling for several projects, and we keep going back! They are awesome when it comes to quality & value as well as their customer service.
The staff at Legacy Remodeling was courteous and helpful with any questions. I couldn't have been more pleased.
Our original install date got postponed so we were very disappointed . However 3 days later they called to come and install our 9 windows and a sliding door w blinds built in . They were truly wonderful !! Could not be happier ! Great crew and true craftsmen at their job !! I went up to the attic later that night to see two of the Windows and passed out was taken to the hospital . No reason as why but our salesman stopped the next day to check the job out,when he found out I was in the hospital he made a trip to see me on his way home ..out of his way !! Such a blessing to have met them all and would highly recommend them to everyone ! When we get a new front door it will definitely be from you !! Thank you all so much !
We had new Windows installed and they did a fantastic job. The crew was polite and friendly and they cleaned as they worked. I highly recommend Legacy Remodeling for all your remodeling needs. I know we will be getting more work done in the near future and Legacy Remodeling will be getting the job.
I am very satisfied with my experience with Legacy remodeling......I would definitely recommend them to a friend. :)
They did the right job at the right price.
The planning and implementation of this window installation went extremely well and we would certainly recommend Legacy to anyone who is consider remodeling.
Review - The planning and implementation of this window installation went extremely well and we would certainly recommend Legacy to anyone who is consider remodeling.
Legacy took our dated and dysfunctional kitchen and remodeled it in to a real gem.
Review - Legacy took our dated and dysfunctional kitchen and remodeled it in to a real gem.