Very happy with the repairs.

I am very likely to recommend them.

I highly recommend Legacy Restoration and would use them again. I have recommended them to many of my neighbors.

Poor workmanship and six months to attempt to fix it.

Very happy with the roof replacement. Installation team was very professional & respectful.

Legacy Restoration was very professional and did everything they said they would do.

Process felt rushed and company was mainly focused on maximizing the pay out from the insurance company.

Everything was really good. I have no complaints at all with them. Legacy is really good company!

Legacy Restoration (Illinois) did a good job installing the roof and cleaning up the mess. The workers were friendly.

They were wonderful to do business with and performed excellent work.

Legacy Restoration was a very honest company that quickly completed my project.

Process was made easy to get through insurance. The agents did the majority of the work which was great. Roof workmanship is satisfactory. Gutters/downspouts workmanship is not great.

The person who came to my home and solicited Legacy Restoration to come do work for us on our hail damage claim was very nice. He was obviously new to the job, but at the end of the day, Legacy did not fulfill what they said they would. They did the work. I called to have them come back and fix the little things that happened when they were doing the roof, but they haven't. We had some stress fractures, and I was told they would come in and fix any that we had, as well as anything that happened to the house during the installation. When the representatives came to look at all the issues that needed to be addressed, they put in a claim; however, nobody ever contacted me or took care of the issues that needed to be resolved. Prior to that, when Legacy Restoration was getting quotes from the insurance company, as far as payment, the insurance company gave money to Legacy for a gutter to be fixed. Legacy made it clear that they would only do a job if it was a complete one. They wouldn't do a partial gutter replacement. The money that went towards the gutters was supposed to come back to me. I was never given that money back, as well as some other money they told me I would be getting back for good that they did not use. I spoke with my representative about all of this, and he told me that he ended up leaving Legacy Restoration because he did not agree with their work ethic. I still have not been able to contact anyone at Legacy. I have not been given any reimbursement for the work that they did not do for goods that they did not use. I was supposed to receive about $520 back from goods not used. Nobody can give me a straight answer. Also, the project manager for the roof, never responded back to me when I inquired on when they would get back to the roof after the rain delay. The only time I heard back from him was through a text. I had a really good experience up until the end, when all this stuff was happening.

They did a wonderful job putting on my new roof.

I felt that Legacy Restoration was very thorough and easy to do business with.

Very professional

Quality work

They took too long to handle the business, and it just felt like I had to sit around for a year to get the stuff done. I didn't feel like it should have taken that long. Then they didn't fix what they were supposed to fix. After waiting a year and dealing with my insurance company, that I don't have anymore, I couldn't get the claim done by someone else who could have done it. The communication was poor.

Great company

Helped us through step by step even dealing with the insurance company!

They were VERY slow to respond when the new installation leaked and called me with an accusatory tone about the damage to my ceiling. I dropped it because I was dealing with too many other things to argue my side and resented the tone of the call

Effecient, professional

All of the team at Legacy were very professional and responsive to my questions. They explained the project and coordinated with my insurance company well. I wouldn't hesitate to recommend them.

From start to finish (proposal to project completion) the process went seamlessly and relatively quickly. No negative issues.

Except for one issue it was a good experience.

Neat and professional, The clean up during and after the job was exceptional.

I have already recommended three people.

The company was quick and efficient. They were well organized. I had no headaches.

No, I am not.

I will give them a one-star rating because I waited four months for my new roof. In the meantime, that caused more damage to my home. There was a lot of pain on my end to get them to come here. While I was waiting, it rained hard in Chicago. The wait in the rain caused me more interior damage. That is my biggest complaint and concern.

Windows USA was very helpful and responsible. I highly recommend them.

Efficient storm-chasers

They did a pretty good job.

This is an honest, co-operative, communicating company with workers who are ethical, knowledgeable, prompt, and thorough with roofing and siding.

They did a good job!

The project manager and the people running things in the office were good. Lack of communication on the insurance side of things, I don't blame the contractor.

Legacy Restoration did good work and was very timely and thorough.

Great communication from start to finish, always able to answer any questions we had. Great company and staff.

I tell everyone I know looking for a roof to call to call Tim Richards at legacy restoration

The quality of work was great, but I have a personal issue with the Sales Representative of Legacy Restoration.

Everybody I dealt with at Legacy was fantastic!
The communication was great!

I was totally expecting adequate roofing job with my State Farm Insurance & Legacy Restoration.

Far too many nails left on the ground even after I explained multiple times I have kids and a dog that play in that area. Also, even though I asked them to not leave my fence gate open because of the dog, they did every time.

Legacy Restoration (Illinois) is very professional, extremely responsive, and make sure that customer satisfaction is their priority!

Definitely recommend. I have already recommended two other homes within the family use Legacy and they did just that. Legacy made the whole experience pleasant.

The initial agent we worked with was knowledgeable, but then we had another person working with us for the majority of the process. He didn’t respond to concerns in a timely fashion and we weren’t satisfied until Muhammad began working on our job.

I had a good experience. Legacy Restoration provided a professional service.

The job was well done. We were very satisfied with the end results.

I really couldn't see them working, but I think they did a good job.

Our insurance company wanted to just patch the roof where it was damaged and that’s not what we wanted. Tim Richards and Legacy Restoration worked with State Farm on our behalf and got the entire roof replacement approved!