Legacy Restoration did a great job! The crew arrived as the sun came up. Unpacked their truck, set up, and worked quietly. The site manager was great. They were done by 2:30.
On the high side of pricing and I’ve had a few pieces of siding fall of within the first few months
It was very good experience. They were very considerate, helpful and understanding and had a great number of choices for colors.
I would probably look for someone else in the future who does not just play the middle man. I will be looking for a contractor who is the entire POC for the whole project from adjuster to installer.
The sales part and coordination with insurance was good and the only part of the process that worked. Some work was done without our approval. Siding kept falling off after siders were done & someone had to keep coming out to “fix” it (at least 5 different times). Windows weren’t plumb. Finish work on windows was horrible (nails sticking out), gaps between window and trim, all of the windows were dirty with black smudges, sticker residue left on the glass. One window leaked water into our house and they had to come out 3 times to “fix” it. I had to have several conversations to get our final bill correct. Our grill was damaged by siding crew and took 9 months to get a solution—Rob never responded to my calls or texts. The quality of work done and supervision of the work/finished project was horrible.
From start to finish, this project was handled very professionally. I have no complaints at all.
At the beginning of the project, Legacy promised speed and quick completion without any hassles. That wasn't the case. Throughout the course of the project, I had three different account managers (unsure of the actual term they use). The project was completed, but I had to call them back out twice to clean up the large amount of nails left in my yard/around my garage (not ideal for puppy paws or tires) and the second due to my gutters leaking water profusely.
Poor quality of work, communication
The sales rep was very helpful and clear about the process.
Responsive
Reps response time to messages was pretty slow and several neighbors dropped them because of it.
I had a hail damage and replaced my roof. After the roof was replaced, I had some water spots on my ceiling inside my house. After Legacy replaced the roof. There was no initial damage to begin with other than the hail damage. I had the roof replaced for minor hail damage and ended up having roof leakage.
My salesperosn Brandon Mutcher was my main contact, and his customer service exceeded my expectations. He gave me a lot of information regarding what would be done, and I was very satisfied working with him. Brandon was very good, and he exceeded my expectations for the service I expected to get. He went above and beyond to call me while he was sick in the hospital. He showed exceptional concern by taking the time to deal with any problems I had and to make sure everything was going alright.
Very informative! Also kept us updated every step of the way ! Worked with the insurance company! Very easy to work with.
Poor communication of estimated start times. Numerous assurances of escalation and top priority with additional weeks of delay. Roofing crew was through and cleanly, the siding crew was careless and messy (new nails in driveway, nails and utility knife blades left in the yard). Additional delays (~30 days) were incurred dure to Legacy sending an estimate for another clients property to my insurance claim adjuster.
I already did!
I already did! Now I just want to get out of this survey !
Never.
The process was simple, Legacy handled everything- including working with the insurance company- the were great at problem solving too.
We had a great experience with Matt Yerry. He was helpful, available, and friendly.
Not sure at this point, comments below.
We are very pleased with the entire experience we had with Legacy Restoration. We HIGHLY recommend Legacy Restoration!!
The process took > 2 years from start to finish. Getting any answers out of Legacy was next to impossible. Most of our neighbors with similar damage went with other companies were finished within 2-3 months. We (the homeowners) had to drive all of the answers out of the Insurance company and the Legacy team - following up on a weekly basis without answers for months at a time. We could go on but overall we were very disappointed.
Workmanship was excellent. Cleanup could not have been better, and pricing stayed within the limitations as set forth by my insurance adjuster. There were no surprises on the final invoice.
I would never recommend this company. Over 2 years for siding and roof and I am still having issues with my siding falling off my house.