the crew and team did a very efficient job

I have recommended them to a few family members, like my sister. They are really good, and everything went super smooth. Everyone on the team is professional. I don't have any complaints at all. I would highly recommend Legacy Restoration.

They communicated very well during the process and kept me apprised of any changes or needs.

The people were wonderful. The crews were amazing. They worked with me very well. I was happy with the entire experience and the team. I was pleased with the business and the supervisors of the team. I got a roof and siding done. I would like to shout out Oscar. Oscar came to my home with the crew to do my siding and he was great to work with.

It took longer than what it should have taken.

I would definitely recommend Legacy to friends and neighbors, and in fact I already have.

Our insurance agent suggested Legacy as a business they recommend. We contacted them and they handled everything for us. They were very professional in every regard. Great communications throughout the entire process. We couldn't be happier with the results. We would definitely recommend this company.

Once the weather started to cooperate the job was scheduled and completed in a timely manner. The mgmt staff was friendly and responsive to all of our questions and concerns. The cleanup also was done in good fashion. The new shingles and gutters look great and enhance the look of our house.

Very dissatisfied with the communication through out the process. We had 3 different project managers and we had to reach out multiple times for updates on the process. (Isak, Jade, and I don’t remember the first!) Had to escalate to the main office number and supervisors due to lack of response to email or voicemails left. The installation process and outside companies did a wonderful job.

I felt that I was in very fine hands. They did the work beautifully. Everything they said they were going to do happened and they have been great at communicating.

The process started out great, the sales person was personal and once we signed all the paperwork we were switched to a different sales person. The second was unresponsive and uninformed. I was told insurance would be covering everything and that there would be leftover money because there was other things that weren’t being completed. We received an additional bill after saying we owed X amount additional money and until I complained they went back to the insurance company for more money. In the meantime they hounded me that additional money before I got the additional money from the insurance company.

Once the roof was installed I had asked for an additional vent cut in. They did not do it at the time of the roof and had to call multiple times to have someone come back and cut it in. Then the vent was cut directly on the wall studs making hooking up the bathroom an absolute pain. They did the same with the 2 vents in the garage. It looks terrible from inside. I don’t want them to come fix it because I will get someone that will do it right. The gutter braces were either not connected, loose or barely screwed in. The first rain had water pouring over the top with the flexing of them. I fixed it all myself and corrected the missing braces. All in all I would not recommend.

From start to finish, they were amazing. They exceeded my expectations.

Long story short: Legacy does excellent work at a competitive price. I wouldn't hesitate to recommend their services. The whole process, from estimate to completion was about 1.5 months but since they handled most of the back-and-forth with the insurance company, it was a relative breeze. To be honest, there were times when the deal seemed too good to be true. I thought it could be a scam. Thankfully, Legacy is the opposite. It's a good company that does great work.

I assume the roof work was done well, but clean-up was very poor and communication from PM was lacking. Crews were pleasant and customer service was very helpful.

We have worked with Legacy for two years. Some project managers are really good, responsive, and responsible. The issue has been is there are a couple that have not been responsive. We have done a window installation, gutters, and roofing through them. It takes very long to get a production team arranged. It could be a back office issue, but there weren't many updates to the homeowner and the time was pretty long. We are still waiting on the window replacement project to finish. It took two and a half months to three months just to get the parts in with no updates. It is just a different experience than how we did it a few years ago with Legacy.

I'm not likely to recommend them. They have a horrible administration.

Quick to schedule, answered any questions or concerns, and were willing to correct any issues we had after the install. Would highly recommend to others.

I definitely liked the work done by the crew, but I wish I would have done a closer self inspection before they left so I could have had a couple pieces fixed on the spot. I do recommend Legacy Restoration though. Overall it was a great experience.

I was the one that had to continue to call about updates.

I was assigned to 10 different representatives through my year-long process. Ridiculous.

My salesmen was a very poor communicator, I know he was dealing with health issues but I would email him with questions and I got one or two word responses or answers that didn't make sense? I would need to do follow up with him frequently on these matters.

Not only will I not recommend, but I will tell anyone I see with a yard sign to cancel. I will tell anyone I know with storm damage that might have them knock on their door to avoid them.

The actual work that was done was great, and I would recommend your actual work crew to people, however, I cannot recommend the company as a whole because it took 11 months for the work to be completed. And it was only completed in that time frame because I had to keep pushing and pushing for communication from the account/sales person I worked with. Granted there was a winter in between, but it was one of the mildest winters on record, and wouldn't have stopped anyone from working. It was a smaller problem that needed fixing (a detached garage versus a house), so it felt like my project was just pushed off further and further. Clearly it wasn't a priority for anyone at Legacy.

It was a really good presentation. I liked it.

We had six different salespeople that changed on our account that changed from the start to finish and there was a lot of turnovers.

Professional with communication and service.

They kept me up to date on with their dealing with my insurance company. Once they got approval, they repaired the roof in a timely manner. After the roof was done, they had good follow up with me to see if I had any complaints.

Legacy Restoration didn't have very good communication.

I was very impressed with the amount of quality of communication with Legacy Restoration with our project.

My experience was good, however, their communication with me could have been better.

I would absolutely recommend Legacy to friends & family.

I will not recommend based on the below feedback

I would recommend Legacy for several reasons, including great customer service, prompt responses to questions I had, Good quality, work, Great communication.

I had to pick up nails on the lawn after they left. I'm not satisfied with a spot where I have to use a bucket to catch the water when it rains.

They took care of us after a hailstorm. They did gutters and a roof. My favorite part was that they helped manage the insurance really well.

Good customer service and timing.

I was very happy when my roofing project started and the Legacy team members contacted me and got the job started. It al took a turn for the worse when the project manager wouldn't return my email or text communication. When I reached out to middle management to express my concern, my voice message was never returned and I had to reach out a second time. Even then I received a message their voice mail box was full so I then texted them. I was then assigned a new project manager whose communications skills were slightly better. His quote on a side job for materials turned out to be $100 higher when my final invoice arrived. My entire gutter portion of the job was forgotten about which I then decided to procure from another vendor.

I was very happy with the onsite management and the work of the roofing crews but the project managers themselves completely dropped the ball.

They are reliable and do quality work when needed for home or other property which experiences storm damage. I will call upon them again if need, with confidence.

I had to push a bit to get my roofing job scheduled because they were busy and the weather was not cooperating. They did complete the job in one day which was wonderful.
I was very troubled by the fact that several children were on the job site for almost the entire day, and were involved in picking up debris and the like. I spoke the the job site manager about this but did not actually see any action being taken, The presence of children on a job site such as this was, I'm sure, not in keeping with State Law or good and safe construction practices.

Our rep had poor communication, made several mistakes which delayed our build by many months, did a bad job preparing for and communicating with the crew, and was overall very frustrating. The workmanship is decent, though we had to badger them to follow up with a few issues.

Although I do not want my name printed, if someone asks me about Legacy Restoration, I would definitely recommend the company to them. Everyone was very professional and the project went very smoothly.

I have already recommended Legacy to several neighbors who retained Legacy to replace their roofs.

We had multiple staffing changes throughout our year and a half- got confusing with who

They were fantastic.

Terrible project management. Took forever to complete our project

Our service rep seemed to be oblivious of our claim status initially believing it was declined. Afterwards, he was supposed to follow up on damaged siding, but never did.

The work still has not been completed to standards. No-one at Legacy would take responsibility for sub par workmanship and horrible communication. What company gets into a shouting match with a client that is being charged 30,000.00 for sub par work. What company tells the client they are "not a premium job just an insurance job"

I did not have a great experience with Legacy and wish I had done more research prior to committing to a contractor. The signing of a contract seemed forced/rushed, only to find out that they didn't offer some of the services I was interested in (metal roof). The communication through the process was extremely disappointing as it would take weeks to get a reponse/update, and when I did, the information provided was not accurate.

work done quickly and cleanly.

Will do.