Be honest with their customers, provide them with billing, say what they are going to charge for and don't lie about what they do charge for.

Courteous customer service, all the way, and we are thankful for that. Overall experience was not great. Between cleanup, some damage and a frustrating, drawn out resolution process, we did not finish as happy customers.

Having had this experience, in the future I would seek out a small company. There were so many different people involved, which I feel complicated the process.

I contracted their service, and they did a very good job with my roof. I would recommend them to anyone needing roof repair or replacement. They did a good job. Thumbs up!

They did a great job on the roof!

I highly recommend this company!

This was a great company to work with. Legacy was efficient from beginning til the end !

The work was done in one day, and occurred at the tail end of the roofing season. Thus far we have no complaints. Our roof is covered with snow (Feb 11) so we cannot inspect anything, but when we observed before the snow cover, it looked like any other roof in our neighborhood. The price was a bit high for us, but the promise that it would be the last roof we would need (we are in our early 70's) was reassuring.

Terrible communication and you busted my gutters during install

They have poor communication skills.

The experience that I had with Legacy during the process of getting the work done was too long. It took them from August to October to complete the work.

There is an issue with the billing that I'm working out with my insurance, but besides that, everything was fine.

I would certainly reach out to Legacy in the future. They did an amazing job and keeping us abreast every step of the way in where the project is and how long it would take until completed.

Just was not a smooth process.

There was a lot of confusion, miscommunication and the project took way to long to complete

The front end part of the business is broken, but the back end of installation was much better.

Legacy did a good job replacing our roof and skylight. The project manager for our roof was Erik and he did a great job from start to finish.

Too many contacts made communication difficult. Minor change requests resulted in outrageous change fees.

In spite of having three project managers, once Brandon took over I was kept well informed and all proceeded relatively smoothly.

Would loose a friend if I recommended LIEgacy!

Legacy Restoration started strong and ended strong. From our first contact where we received a full explanation of what our roof was looking like to being advocates for us and staying on top of our insurance, and being flexible with our schedule; this process was simple, painless and I will definitely recommend Legacy to anyone looking for a great contractor.

the prices were high didn't matter to them because our insurance was covering

The installation went well. Our sales guy was not forthcoming on how everything was going to work. We.did not know, until towards the end that you guys would not take care of our gutters, siding, or the damaged flu. The siding turned out to be a patch job. The gutters were not enough to deal with, and the you don't deal with flu's. I had to ask him what was happening with these and figure them out on my own. I still have to figure out my gutters. The roof part was a great experience and the rest needs work!

Efficient, knowledgeable staff.

I normally don’t talk to fellows that show up at the door, trying to sell me a home improvement or anything else. I am so glad that I made an exception for the Legacy representative. They really fulfilled their presentation offering.

I would try one of the many other local builders. Even if it’s more expensive.