Several of my neighbors sent me pictures as the team started in on the project. We lost count of how many Long workers were on site. There is no way a local outfit would have been able to compete—they would have paused the project and moved on to another one. I am extremely happy that I went with Long rather than a local roofer.

The company was responsive and professional throughout the process.

BLUF: I would somewhat recommend this company. The shower replacement was very expensive even though our bathroom was 5x8 and the shower was even smaller! LoL The materials seem good, but isn't there a glass door that costs less than $3000??? A shower curtain for a standing shower is ridiculous and the water never stays in the shower, but how is there no option for a less expensive shower door?!
Every employee I spoke to was awesome and wonderful, unfortunately it always comes down to price and frankly I wouldn't recommend this company to most people unless they have extra money to burn.

I dont know to start, i had to argue with the window installer, i paid for15 windows only recieved 14 and the other is just up in the air. I've been asking for a reciept for a week now and still haven't received one. Yet, before i handed over my check i could reach out to whomever for a speedy reply!

You did a great job from start to finish

The pricing was competitive, the crew was professional and the PM was attentive.

Very simple process from sales to install

Fast install

Professional and excellent work

Very professional and communicated progress at every level

Long Home has been very easy to deal with. The installers were very good to deal with. They were very professional and did good work.

They did a great job. There were some things that happened on both sides—my side and their side. I would say Dave Smith and Jerry were professional and excellent with their knowledge of Long Home products. But I had to wait, you know, and it was a long process.

See note in comment 19

I need the project manager or upper management to call me. Please see item 5. The problem regarding ceiling leakage appeared shortly after my call with the project manager after the job was "finished."

Did a great job

Dissatisfied.

Great service, resonable prices for the quality of materials and work

I was very happy with the work done on the roof, but the thought the price as high. that was the only think i really didn't like

We were told you like to underpromise and overdeliver, but that message has not been shared with the whole team. We were disappointed that the install lasted until 7pm (although grateful that the team didn't leave until the job was done!), and that communication with our PM often resulted in him saying "yes" when he didn't actually know the answer. We would have preferred honest communication followed-up with later answers, rather than immediate but incorrect responses.
Ultimately, we're happy with the product we received, but for a company that prides itself on its customer service, there is still room for improvement.

Lots of drama with this project, delays, lack of effective communication, mistakes that cost time and money on my end to get them corrected and my house back to normal.

Yes if opportunity comes up

Came when I was ready, let me know everything each step of the way, all workers where knowledgeable, courteous and cleaned up . I was very pleased with the finished project..

See my complaint

Very professional people I dealt with. Answered all questions and worked around my plans

They finished the project in two days except for a medicine cabinet. Everything was done and all was cleaned up.