The sales person was excellent. I would give him a 5. The customer service was excellent, but the delivery was not. I would give it a 0. They gave me a timeframe from 8am-10am. They did not call or show up. The next day, they came around 11:30am, and I was late for work. The sales part was excellent, and I would give a followup was 5. The person who set my appointment was excellent, but the delivery, I would give a 0.
They are no good. They get people who are probably immigrants to work on it. They didn't send a plumber.
They worked really nice and were on time. They got our stuff together and they were patient and worked with me. I appreciated that.
The product is good easy to clean and the service people were friendly and kept everything clean and neat.
Everyone from the start of the process to the end was extremely helpful and easy to work with.
Long Home Products did the project quickly.
They did a good job building the roof. They communicated with me when problems came up.
The installers were thorough, quick, and worked very hard.
Outstanding workmanship and amazing products
Window installation was good, siding reinstating was poor and left unfinished. Call back was required
I don't have a lot of people to tell about it.
I’m not likely to recommend Long again. The price and quality of products was good but the bathroom fixtures were a disappointment and over priced. There were no updates along the way until I received a message that they could install in two days. The installers were supposed to come between 7-9 and don’t show until close to 1030 and we’re here until 930pm. At one point I had water coming through a chandelier on my first floor onto a dining room table from the bathroom above. Finally, the backsplash was never installed because of a light socket that needs to be moved but I don’t think would fit with the sink plunger rod anyways..poor planning and poor experience for us.
It took over 6 months to get the job done, and maybe 6 times with coming to our house to do work and correct it. It was not worth it.
The guys that installed my new shower were very courteous while they were here working. They put down cloths to walk through the house to the bathroom. They cleaned up after they were finished. And they were here only a few hours to complete the job. Well done!!
i’m confused on what the benefit is of putting down $13,000.03 months ahead of time and not hearing any communications for three months until I proactively called. It was posed that I could pay 13,000 now or pay 20,000 later. Does that mean I saved $7000 on the total cost? It was very confusing to me.
I am very happy with the new shower! The installer knew what he was doing and did a great job. If was going to be a little late he would call and let me know,
Product specialist was clear, answered all questions and made helpful suggestions. Communication with others was initiated primarily by me in order to know what was going on. Due to a materials mix up( shower doors weren’t included with other materials), final installation was delayed causing some additional inconvenience. The 3-5 day project timeframe became 8 days. The final outcome is that we’re happy.
Very happy with shower install.
They were very efficient, came on time, and did their job without even stopping, as hot as it was. Then they took the old singles off and cleaned up so well. When they finished, you couldn't even Tell they had been there. I was very pleased with that.
We sat with the sales person for a hour and went over everything we wanted. We paid for everything we asked for. We did not get the privacy glass which was right up there with the bronze finish on the shower head, control valve and door frame. She and her partner added everything we asked for to the total, including the window film that is required by law, we even asked if that included the privacy glass doors and she, Julie Swan said yes.
We did not get the privacy glass and the window film was not installed. We paid for both.
They do good work
Excellent service and quality superb!! Very satisfied!
Excellent material and workmanship on completing my roofing project, very happy with all the work that was done and the clean up was amazing.
They were very professional
Originally they scheduled for a certain day but one hour before scheduled arrival they canceled. But the following day they were prompt and completed the job I one day.