Quality of work.
Lifetime Warranty

Very friendly guys. Seen 4 guys all together. Couldn't have nicer guys hi

If MC would follow up and return a phone call, I would be a lot happier. The product has some flaws as noted below, and the installation was problematic, however all but one of the issues were resolved, but one still is not with the loose grab bar.

I have had some issues with the product and how they prepared it for installation. Removal of tags, cleaning of windows inside and out, leaving caulk on the screens, MIsshapen screens and chipped window bottoms. First installers did not put down plastic or other to keep floor, heat ducts clean. Poor yard cleanup with first crew.

From start to finish it was a pleasant experience, the presentation was very informative and thorough. My products were ready before the expected time by several weeks and installed. My bathroom looks fabulous! Jesse did a great job with everything and was fabulous at keeping things neat and clean throughout the process, even vacuuming outside! 10 out of 10 would have them again!

I had an excellent experience with the crew installing the shower with mad city showers. This is an excellent product and the contractor and workers were very professional. My only hesitation is the cost of the product is extremely high. I understand it has an exceptional warranty, however

Excellent service!, neat and clean. Friendly, kept me updated in progress and very quick and efficient!

The salesman and the installers were very professional.

The whole sales, administrative, scheduling and installation processes were all handle with informative professionalism

There is damage to my drywall and door next to my shower that no longer closes.

Well you salesperson said we could get a vent fan put in but did not write it on the contract. Installers said an electrician would have to do it. I said ok called Omaha to Cheri on 12-5-24 but never heard from a electrician.

Still waiting for a return call about our shave bar we thought was included.

If there were six stars, I would give it. Our home is 50 years old and the bathroom had never been touched, except to install tile which exacerbated existing problems. The tub had also been painted, with globs of paint coming up each time someone took a bath. When we bought the house, the toilet had cracked through the floor and was jeri-rigged so we could live in the house. Something had to be done. We were ready!
I wasn't exactly sure how things would go with Mad City. But we negotiated what I believed was a fair price for a good fix. Oscar was our installer. When he arrived, he thought he might get it done in a day. But taking out the old stuff (tub, toilet, vanity) revealed serious problems. 3/4 of the subfloor had to be replaced. He also installed insulation where there had been none. The finished tub/shower is beautiful and more than meets our expectations.
OK. That's what a good company should do. But Oscar far exceeded what one might expect. He was extremely personal. Even our dog liked him! (Which is saying something!) He always had time for my questions and accomodated my requests. But because we have a full garage, he had to do the cutting work outside in sub-zero temperatures. He never complained. Always cheery. It's true. The work took 2 1/2 days. But it was done beautifully and Oscar was a delight to have in our home. We are confident that this project will never need to be redressed for the rest of the time that we live in our home.
Thank you, Oscar! And thank you Mad City!

Sales guy told me so many LIES to get the sale

The windows were measured twice to fit. Ordered to fit. When the windows were installed they did not fit correctly at all. There were large gaps around the window frames. The foam that they sealed the gaps with wasn’t fully sealed. There were gaps in the foam.
Furthermore the wraps that was done on the outside frame was not consistent. The metal cuts on corners had gaps also.

We are very happy with our shower and the whole experience. I would and have recommended it to friends.

Very pleased with windows and installation! Cost of overall project is high. 😕

Product is good quality and installation was completed (three days late) in one day as promised. The cost for this simple project was very high.

Quality products and service

Very professional. Answered all questions. Showed up when they said they would be there

They are top notch

Quality product and service from initial contact to completed installation. I'm a retired professional and lifelong handyman and extremely picky about my work. They did not disappoint me and I'm very impressed with the entire organization. The cost was worth it to me to get top notch product and service.

Installation process was very disappointing, took double the time quoted, crew did a poor job cleaning up and apparently it's policy to not do interior caulking.

I highly recommend Mad City Windows &Bath for your upgrades on your bathroom needs. They do am great job

Everything went very smooth and the guys were awesome.