I'm very please to have Professional Experience employees to do my work and using products from Luxury and Jacuzzi to install my Shower. Stall.

Great bunch of hard works

Kenny did a fantastic job installing my new shower it looks beautiful and runs great. Thank you Kenny
I would recommend Mad City windows and bath Rochester to anyone they are honest and care about there customers.

My experience was fine except I have a question that nobody seems to want to answer.

I am very happy with my new windows. The crew that installed them did an awesome job and were very friendly and respectful.

The installer Alexander was professional thorough and left everything clean !! Beautiful job

This 10 is for Joe the installer! If I could have given him a 15 I would have! You best not let him get away, he is awesome! As far as the rest of the job it was not to my expectations (not the installation). It was the inconvenience of the time it took to get the job completed! The installer did not have all the material or parts that he needed! He was constantly waiting to have things delivered that weren't there. It made my wife and I late for two appointments. In the end the shower is nice, but I think a little over priced!

The installers were great the finished product is beautiful and was done in a very timely manner.Great job guys.Thank you

Installers were very pleasant and knowledgeable. They cleaned everything up and took it all away.

It's an expensive product, but you are paying for convenience, speedy installation, and a lifetime warranty. For us, it was worth it. But not everyone has the option to spend so much on a bathroom shower/tub.

The workers were very thorough explaining their plan of every detail of their work assignment and showed exactly what they were going to do
and after it was completed, asked if I had any questions or concerns. Also they deserve credit for working in frigid conditions the whole time involved in their job. Hang on to these guys because they are truly professional men who deserve extra credit!!

Professional, punctual, courteous service.

Wayne Gendron was extremely attentive and assisted us without delay.

Not until work is completed!!!!

Yes they are very helpful with my decision

I will definitely recommend MAD city windows to anybody inquiring about getting replacement windows.

The whole experience, from sales to installation and followup, was seamless and met our expectations.

Called and came when they said they would. Any issues they definitely fixed without hesitation.

I an very happy with my windows and I can definitely feel the difference in the atmosphere of my room. I am happy with the representatives and actual installation team, they did a wonderful job. When I have finished paying off this set, I will definitely order from Mad City again.

Installers scratched our brand new deck when we asked them to be careful and to please put down drop cloths. Our slinding doors are more drafty than our old ones along with a window. Sharp pieces of aluminum were left all around the outside of our house

They were very professional with Mad City Windows & Bath - Rochester.

Timely work, no slacking, cleaned after himself , great job

They did a great job. They kept thing neat & tidy while doing the job. The new shower looks great and I love it.

Aron was the best with explaining and making the whole install process simple

We are so excited to replace our old drafty windows with efficient ones. The new ones slide open and close with ease. The new windows look wonderful. Thank you Mad City !

Mad City promoted one day installation but ours took 2 days with the second day being almost 12 hours. During our sales meeting, the sales person told us that she would be onsite the day of installation to ensure things went well and to our expectations but that did not happen. No sales manager came or even called during the installation. Our bathroom pocket door was damaged during installation. The newly installed shower had a scuff mark on one of the walls and the glass shower door was not straight. I do not fault the installer for this as this should have been a 2 person job. The doors are extremely heavy and it took my husband and myself to rehang the door. The installer did not have the proper paperwork and warranty information for our shower installation. He had and we were given window installation paperwork.
Our installer, Aaron Johns was very polite hardworking and respectful. I feel that Mad City cares more about quantity rather than quality. I am extremely disappointed in our experience because I do not feel that we got the quality of service promised to us especially considering the cost of this service.
In the future, Mad City should not promise one day installation with a sales manager visit because I sincerely doubt that this ever happens. Stating that she would be onsite during the installation gave my husband and I the false hope that our questions and concerns would be addressed in real time. In addition, an itemized billing statement would be helpful as our contract included a shower curtain bar but we never received one and did not receive a refund.
I’m sorry to report that I would not recommend Mad City to anyone. There is a saying that states: “you get what you pay for.” This is not the case with Mad City. The cost and lack of quality of service is highly disappointing.

The guy that did the demo was not at all cognizant of the construction duct he was making that spread throughout the house. He made a mess in the basement that he never cleaned up

We only had Mad City salesperson come to do a presentation. We decided that day to use them.

Professional, thorough, pleasant from start to end.

A real nice window, just to costly for a slide in type. No

Mad City did a great job, we love our walk in shower.

I would greatly recommend Mad City to anyone looking to renovate their home.

Too expensive.

I was pleased with the sales presentation and pricing. I liked that they offered the Microban feature that other companies did not have.

The install was quick and the work was quality!

Tyler my installer was amazing. Answered all my questions and gave me directions on when to use the shower and the shelves

The truth…
We have lovely bathrooms, but what I was told, and what actually happened we’re not the same.
We were told a team would arrive to work on our bathrooms...one man was here, all alone most of the time.
We were told the team would arrive between 8-10 and be here for 2 work days...Sean arrived at 11:30 and was here for 3 days. I was unable to go trick-or-treating with my grandchildren because Sean was still here working all alone.
We were told that we would have an employee of Mad City, not a subcontractor, work on our bathrooms... Sean made it clear that he was hired to do the job and had driven all the way from Buffalo.
We were told that our bathroom would look great...the shower shelves were not level and were falling off as well as the shower door.

I would not hesitate to recommend Mad City they were very easy to work with and the quality was impeccable.

The guy that came to our house to represent the company wouldn't leave until we finally gave in and said yes.
The day the guy came to install the shower, he cut through a pipe without turning the water off first, causing a lot of water damage downstairs.

It was costly. Wondering if I should of researched more.

You need to lower your prices.

The employees all were very friendly knowledgeable and answered all questions I asked. The prices are all very reasonable.

They were very good.

The work was done in one day as promised. Jordan is a very talented young man and did an excellent job.

Project incomplete and poor installation

Great product and the installer was great

This was the first renovation project I had ever done and from my initial phone contact through saying goodbye to the technician who installed everything I am extremely happy and the project from start to finish went very smoothly.

Overall, the entire process was very good. The company makes sure to keep in contact with you throughout the process by phone and text messages. I feel like the company really do care about your satisfaction and experience and that means a lot to me.

I was spending a lot of time moving our clutter around for access . The guys gave me some assistance to complete it cheerfully.

I can't say how extremely happy I am.