Very quick install, great product

Project from start to finish was communicated to us. On time and professional, thank you

Fantastic result on a challenging job (subfloor, walls and some studs basically rotted away) No pressure sales, but everything thoroughly explained. Will likely go back to them when we need windows.

They did their job. I wish they'd cleaned the windowsill before they placed it in the wall but it's fine.

Quality of work very good on time and good clean up

Old house, nothing square, not the usual 2 day install, but hurried along with several errors left for owner to correct at the end of the usual 2 day install. Twice measured up; but installers job listing didn't leave time/directions for agreed upon sizes of side walls(to meet sidewalls of existing structure). Owner mentioned flooring project he was going to do, leveling shower left nearly
1/2inch gap to try to level floor. back to nothing square.... picture perfect, except for the nitty gritty, and closer looks.

Professional and clean.

Not a good experience and I will never use Mad City again. If ever asked by friends or family I'd let them know my experience and to consider other options for companies. The sales experience was dishonest, manipulative refused to take our situation or asks into account. The scheduler was horribly rude (Lindsey) and made it abundantly clear as soon as you answer the phone that customers are an inconvenience and and afterthought. Her tone of voice and attitude she exudes as soon as you pick up the phone is extremely off putting.

Quality product efficient installation

Everyone was so nice and easy to work with. We trusted the whole team.

The installation was sooner than expected and done in a day. Our new shower is a huge improvement for our home. Communication was clear every step of the way.

Terrific service from start to finish. Colton did a great job helping us choose the right windows for our needs. James and his ABS crew did a top notch job of installing them, explaining the warranty, and how to use the windows.

Excellent product. Installation was well done and one time.

For the amount that we were charged the workmanship does not met our expectations. There are wavy cuts and not straight. We have an area that doesn't adhere the the wall ( we can push in on it and see it come back). Our bathrooms were out of commission for three days when we were told that it would be a one day install. The overflow cap is not secured to the tub. They couldn't caulk around our tub because the gap was to wide, but nothing was said to us about that or given options to fix, the technician never said anything about it or gave us any options to fix, they just left without saying anything. The ceiling in one bathroom doesnt have smooth caulk lines, it was caulked between areas where the crews were taken out. Thjis is more a $10,000 install and not a $28,000 + install. On contract it wasnt marked as to pattern to be installed and instead of clling us it was chosen for us.

The great service from the sales representative down to the installers .

Install was was sub par.

The quality of the product- shower

The entire experience went smoothly exceeding our expectations. Great staff courteous and professional, installation and quality of product is top notch, old shower/tub combination removed and hauled away and Joshua and Lance cleaned up everything.

Everyone I was in contact with from Mad City was very professional,from the salesman to the installer. A master plumber was called in to clean out the drainage pipes. I LOVE my new walk in shower. It’s everything I had hoped it would be.

The entire process from purchase to install was seamless. Mad City staff were friendly and helpful. The installation team was awesome! They were professional and efficient. They were able to install a bath and shower in one day. The expected completion was a 2 day job. They cleaned up after the install. My shower and bathtub are beautiful!!

They were prompt, friendly, good workers, explained everything well, and did a wonderful job. My patio door is beautiful.

Everything went very smooth from start to finish. With this kind of work you never know how things will go but ours went very well

Do not like the non-stop phone calls and high pressure sales pitch. Issues with a leak.

Great communication, wonderful installer, professional service and quality products at a good price! We are thrilled with our new windows!

GuestS that have come to my house have already looked at my window.That was installed and are very impressed.