The overall construction of these windows is top of the line. We live close to the highway and these windows have muted the sound significantly. Cleaning and operation of the windows is easy. Can't wait to see how much these new windows will cut into our heating bill

The windows were not evenly stained. There were white spots in places and the corner miters often were connected with excess glue or slips of wood that were not smoothed down to match the thickness of the 2 pieces of wood. And then, often the stain didn't sink into the miter glue, so that there were white spots showing. // The narrow frame that was nailed on around the window inset was a different color than I expected- it made the window two-toned ( but that could have been something I misunderstood when choosing the window frame color). Anyway, the effect is unsettling. // Plus, the windows were hard to open, compared to what was shown when we decided to order these replacement windows. In fact, one of the slides didn't work at all, until I pushed really hard- and then it made a popping sound. I thought something had broken, but it turned out (when an installer came to see about it) that a piece of wood or liner had been in the way along the track. He also sprayed the tracks of all the windows with silicone to make them slide more easily. These were upright slider windows, not double hungs. // Therefore the screens are on the outside, and I realized too late that I can't really wash the outsides of the windows without being on the outside of the house to take off the screens. Unfortunately one of the double-wide windows is above our basement patio, which puts it about 20 feet from the ground. Again, I didn't grasp the problem before choosing the slider combo for that room, but perhaps the salesman could have pointed that out. //By the way, the screens did not always meet snuggly at the corners, either.// Also, while I approved of the clean-up job the installer did, later I found lots of small white dust-like pieces and little white strips of plastic-looking bits that were on the window sills, floors, and in the tracks for opening and shutting the windows.They impeded the ability of the windows to slide open.// Finally, while my order contract was stamped with the words, "Lifetime transferable, non-prorated, all-inclusive warranty on parts, workmanship, glass breakage, screen repair, and gas fill - no trip fees," the packet I received after the windows were put in said "limited lifetime warranty," and had a page of small print giving all the specifics that did not seem so easy-peasy and all encompassing.// PS. We thought we were told that the windows were made by the company, implying somewhere near Madison, but found that they were manufactured elsewhere, since Mad City is part of a larger organization in many states. Also we were told that the installers were part of the company, not hired outside the company. But Dave told my husband that he was contracted as an individual installer doing 'piece-work' (our term), so to speak.

Timeline for product delivery and then installation was considerably longer than promised during sales presentation.

From sales to the completion of the project they were incredibly professional.

Done an excellent job on my 30 year old shower

We were told that our floor would be fixed as well including the purchase and it never was fixed

Joe,the guy that did my bath was very professional and knowledgeable

Thier is no one better for your windows and baths!

Very good workers!

The windows they installed were nice

I spent almost 12 grand on this door, not complaining about that, but your team had to cut into our wall to make it fit. Upon patching it up they told us it wasn't in the contract to spackle and paint. You would think that at the price I paid for this home upgrade having the wall fully repaired would be part of the job, but nope. We are very disappointed about that.

Start to finish project was handled expedishly.

pretty much went exactly as they said it would

Mad City rep was extremely professional.
Installer was as well.⁷

From start to finish, it was a smooth and clean operation

Love my new kitchen window.

The floor Was supposed to be non slip. We bought for safety. Upon first use it was very slippery .

I believe the windows are great quality

I feel the price is too high. Competition was 1000 cheaper

Neat well done

You did good

The crew was professional and answered all of our questions. They’ve been very polite and respectful of our property.

Mad City explained things well and when they had to reschedule last minute they sent us a gift card to make up for it. The Shower turned out really nice.

Everything looks great and the entire process went pretty smooth. There were a couple small hiccups, but all the staff helped to get everything rolling.

Mad City Windows & Baths installed all new windows in my house last a week ago Tuesday. Rich & Hunter Rager & John Holliday did a fantastic job with the install and had it done in a day! They were pleasant & efficient as was Dustin Arnold, the field rep who came becuz I had an issue with what I was expecting would be done with the interior window trim. It was my understanding with Ryan Guisinger that they were going to replace the interior trim as well due to mold issues. Unfortunately it wasn't written into my contract, so didn't happen. They did use mold kill spray & Dustin advised that I seal the interior trim with Kilz & paint to do a total mold stop. There won't be any more mold spread with the new windows fortunately. Dustin did give me a credit for the misunderstanding and also reimbursed me for the pizza lunch I bought for the guys.

Overall, very pleased with the process, people and character of the team. Glad to have some high quality windows with a lifetime transferable warranty. Thank you!