The whole experience getting a new front door was easy and seamless. We are delighted with the process and our gorgeous new front door!

My family and I would recommend mad city and bath. They are professional, friendly, honest and they back their product and work. The company is on the pricey side. But that is expected for quality, versus a company that isn’t about quality and instead all about quantity.

They are very expensive windows but quality and installation was professional.

Dave and Greg arrived on time and very friendly and courteous. Looked at the 6 windows that were being replaced and started working right away. Worked hard all day with no breaks and didn't leave a mess in my house. Love my new windows!

The windows have a high element of insulation. Our installer Stephan was personable and completed the job on time as well as cleaning up and answering our questions. I would definitely recommend this company and their windows and installation service.

Though one of our windows was measured incorrectly and we need to wait another 4+ weeks for it, everyone was so friendly and professional.

We highly recomend Mad City to anyone who is looking to have a great walk-in shower installed. The thing that really sold us was the ease of cleaning and being able to design the shower ourselves.

Our overall experience with the sales presentation and installation crew was very positive.

I would definitely tell all my family & friends about Mad City.

High quality service and product. We are very happy with the results and would recommend any of the services this company provides.

Very pleased overall

I can’t say in full honesty that I would recommend. If you go on looks alone it’s beautiful but I was promised more for the usage.

The sales person was very truthful, the shower is beautiful, and the service was excellent

Had a very good experience with our shower conversion. Everything done on time, in a very professional manner. Would definitely use them again.

Your product and installation was acceptable, but the sales presentation leaves a lot to be improved!

The entire process was very professional.

Overall the work was very good and done professionally and with attention to detail (done on 12/20). However, the installer advised that the measurement should have been adjusted to accomodate for my flooring and so there is a large gap between where my floor ended and the shower pan started. This also means the surround walls extend further out than the shower pan as well which doesn't look right either. He had to put in a temporary makeshift edging/seal and said he would send in the photos and an explanation (to management?headquarters? local branch leader?) in order to get this remedied. I called the next day (12/21) as advised on my paperwork and spoke with someone and then received an email the following Monday (12/23) from a Field Manager who says they are looking into it and asked for photos. I provided the photos I took but explained that the installer had photos from all stages of the install and would be a better resource. I didn't hear again until 12/30 and was then told this would need to be looked into again (I am not sure what happened for an entire week). I replied to the Field Manager's email to ask when I should expect to actually hear from someone about coming out to my house and/or completing the work but have not received a reply (it is now 1/1).
I had also been told by the installer that a final inspection was supposed to take place once he completed the job that day but it was around 8pm on a Friday and this has yet to happen (this question has been ignored in both of my emails with the Field Manager) . I am still waiting for someone to schedule something with me so the remaining work can be done to complete the job as the shower looks uneven and incomplete and only has a temporary fix on it per the installer.
I would be happy to update my review once the work is completed and I feel that the $12,000 I spent was worth it.

This is my 3rd remodeling with.Mad City!

Excellent company to deal with. Staff communicates well and are very knowledgeable.

I was well-informed of all the details of the materials used and of the installation process. Great company to work with..

High quality replacement of leaking tub/shower unit. One day install worked well for occupant in upstairs apartment. Re-used existing shower head/sprayer attachment. Minimal disruption to room decorative trim.

At the sale, work to imagine how the replacement might differ from existing, and ask questions. Be careful to allow enough time for a complete installation, including unseen conflict(s), and how those should be handled: With the sales rep as well as the installer(s)? Also define how unfinished work is to be handled at the end of the workday (i.e., how much payment to withhold?).

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I an very happy with my windows and I can definitely feel the difference in the atmosphere of my room. I am happy with the representatives and actual installation team, they did a wonderful job. When I have finished paying off this set, I will definitely order from Mad City again.

Great experience working with them.