Salesman was very pushy. The person who measured and installer were great..

Seamless experience from sales to install.

The truth…
We have lovely bathrooms, but what I was told, and what actually happened we’re not the same.
We were told a team would arrive to work on our bathrooms...one man was here, all alone most of the time.
We were told the team would arrive between 8-10 and be here for 2 work days...Sean arrived at 11:30 and was here for 3 days. I was unable to go trick-or-treating with my grandchildren because Sean was still here working all alone.
We were told that we would have an employee of Mad City, not a subcontractor, work on our bathrooms... Sean made it clear that he was hired to do the job and had driven all the way from Buffalo.
We were told that our bathroom would look great...the shower shelves were not level and were falling off as well as the shower door.

YES WE WOULD RECOMMEND MAD CITY

They did a good job. I was happy with them.

Well done, but pricey!

They were very efficient, quick, and they did a pretty good job. I liked the sales process and how long it took. My only complaint was that we didn't spend enough time figuring out what would fit my husband. Things needed to be at a certain level because he is handicap. That's a little bit off.

They were very efficient, quick, and professional. The job was well done.

Our window is fine. The front door is a problem. The handle doesn't work and we really can't come in the front door. A service person came out, but couldn't get it to work and said he would have to put a work order in for Parts? It didn't even last a while week.

And you can see light coming under the front door. He adjusted the tread and it was ok. The first person that stepped on it and it went down and didn't come back up.

I messaged the repair person and still no response.

They were very professional from start to finish. Great quality work and super fast installation. The price was a little high but you get what you pay for.

very nice installers, did three big windows in one day, price was very high, they sold me a window with out a screen, apparently , i should of know that windows come without screen, for the price we pay we should of received a screen, very disappointed.

They were professional, fast and cleaned up good.

Most definitely.

I didn’t mean to hit three it was up there and I tried to erase it. The 10 is what I wanted to leave. You guys did a great job.

From the initial consultation to the final window and bathtub replacements, the Mad City personnel were professional, attentive, and courteous. We are very pleased with the final results. The installers were well trained and able to handle the inevitable hiccups. The tub, tub surround, and replacement windows were all very high quality and will last a long time.

Excellent service and quality product.

I highly recommend over all the other competitors. Fast friendly reliable & most bang for your buck.

The fact that they are outta their mind on the pricing is the reason I would probably not recommend unless they were the last option! Caulk is already cracking and it hasn't even been 2 months!

No pressure, helpful advice was given when requested. Questions were answered with honest answers.

They crashed into our carport upon arrival. My instal of four windows took four days. They did not seek permission from my HOA to do exterior work. They threw away my Bali blind brackets, which still have not been replaced. The locks on one of the windows just popped off. Terrible experience.

The original installation was done well, just had one issue and it took an unreasonable time to rectify the problem.

I was at first Larry of working with somebody that was in the Walmart store when they came to my home for presentation. I was very impressed from what they showed me. I would highly recommend them.

I can't give any higher than 8 because of the high cost of your products and services

The job was done efficiently and I'm really pleased with the result. All good!

Staff were very pleasant. I had recently a kitchen cabinet refacing which look fabulous. There are a few quality issues that still need correction but they have do dar been very responsive.