MDB exceeded our expectation by delivering quality work on time, accommodating our special needs, communicating with us on progress regularly, responding to our questions promptly, and more.

O would not speak poorly of MDB.

Massengil was great to work through the planning and whole building process .

They are good builders.. They build nice quality homes.

Communication

Communication - The BuilderTrend website that they use allows for constant, effective communication on all topics during the build. You get weekly photographic progress updates.

Quality Of Workmanship

Quality Of Workmanship - Wow! Work with them. Their team ensures that workmanship is excellent.

Schedule

Schedule - Done ahead of schedule to ensure that there would be no issues with closing.

Recognized Excellence

Recognized Excellence - Nikki, Junior, Mike. They were my primary contacts. Each of them is personable and professional. Each of them in some way helped guide decisions through their part of the process that were reasonable and results focused.

Areas Of Satisfaction

Areas Of Satisfaction - MDB met all my expectations. They exceeded many including design, access to subcontractors, quality, and ease of process.

Additional Comments

Additional Comments - I am particular. My designer was particular as to colors and choices. The team of subcontractors/vendors that Massengill works with in the design process are top notch. (Each of them raves about their experience with the Massengill team. You can tell that they are not just saying it, and really mean it. They add flavor to their praise.) I was pleasantly surprised with Massengill's constant attention to detail. They just do the job correctly.

They are good quality, and I don't see any post work repairs.

Schedule

Schedule - We are extremely happy to have been able to close on the home a month early without compromising the detailed workmanship.

Recognized Excellence

Recognized Excellence - John Spencer was very accommodating to our needs and was very thorough in describing the MDB team's quality expectation throughout the process. His level of detail exceeded our expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize John Spencer for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They allowed us to make several customizations that were important to us and they made very good suggestions on design choices that we hadn't thought about and it really improved the results.

Additional Comments

Additional Comments - I think Massengill has a reputation in the area for being an excellent builder and even with that they exceeded our expectations. Everything was done on time and like I said, exceeded our expectations.

Yes, in fact I have recommended to a friend who has purchased a new home on Forest Bluffs

They are an exceptional builder. They offer a very high quality service, and we are very happy with our purchase.

Easy to work with and all work completed on time. The buildertrend app was very beneficial to keep us informed.

Recognized Excellence

Recognized Excellence - Junior Barajas was our site lead, he was wonderful to work with. He was proactive and communicative.

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with the quality of the home. These are highlights 1. Curbless Showers 2. Rounded Wall Corners 3. Recessed dryer vents 4. Recessed Refrigerator bay 5. Attention to detail, we had very few blue tape requests, all issues were identified and fixed before we had a chance to find them 6. Willing attitude and flexibility around our requests

Additional Comments

Additional Comments - Our experience with Massengill Design Build was positive. The entire team from initial sale to completion was engaged, helpful and excited to work with us. Most importantly they were communicative, responsive and completed the project on time.

We are thrilled with our new MDB custom home! As first time builders the MDB Team made our entire process seamless and enjoyable. We are so happy with the outcome

Recognized Excellence

Recognized Excellence - We couldn’t have asked for a better project manager than John. He was a great communicator, extremely knowledgeable, and overall easy to work with.

Recognized Excellence

Recognized Excellence - John Spencer and Jose Hernandez and Ricky Batts are the best in our book. Always responsive, collaborative, professional, and hit their marks (schedule, options, ideas, troubleshooting, etc.) every time! Raises, bonuses, extra perks, whatever it takes but keep them happy!

Areas Of Satisfaction

Areas Of Satisfaction - Communications, customizations, and schedule ... I was warned beforehand, and pleasantly surprised at ... NO delays!

I am not happy with them. It is of low quality. I am not happy with the quality and workmanship of the back porch and my lawn.

Ricky did our 11 month warranty check. He and his crew did a thorough job and were pleasant to work with.

We found them to be incredibly flexible and easy to work with, and we enjoyed the entire process.

Every step in the process - sales, design changes, selections, and construction-was handled professionally. The experience was pleasant, low stress and gave us confidence that things were going to be done right.

Recognized Excellence

Recognized Excellence - John was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - There was overall cooperation throughout the entire process. We did this virtually from New York, and everything turned out beautiful.

Everyone we interacted with at Massengill Design Build throughout the process has been very professional and helpful. The quality of the construction appears to be very high quality. We have lived in our new home for over a year now and are very happy to be here. At the time of the one-year warranty follow up there were very few issues to deal with; mostly light cosmetic issues like nail pops. Practically a non-event. Ricky, the Warranty Manager and John, the Project Manager are Rock Stars! The two by six construction allows for more insulation which in turn makes for a very quiet house. During the height of construction in the nearby area, we couldn't hear construction noise until we opened our front or back door. Also, after one year, our heating and cooling costs have been much more reasonable than we expected. We've made many new friends since we've been in the neighborhood and many of them are very happy to be here too.

Great group of people to work with, we are very happy with the fit and Finnish. Great value for the cost.

I already have recommended them to my sister, and she bought a house with them as well.

Additional Comments

Additional Comments - I've never seen such professionalism and great construction before. They have not only become my builders, but also my friends. They are fantastic, and I can't say enough good things about them. They were also professional, courteous, and eager to please. They put in a lot of effort into everything they do.

Problem Resolution

Problem Resolution - Thy are wonderful builders, and they even became my friends.

I love this builder so much, that this was the second home I have purchased with them. The quality, selections, timeline and ease of communication made the building process fun. And as a professional in the real estate industry, I am aware of many builders but I only called Massengill Design Build for my personal home. They are the best!

Communication

Communication - Easy to communicate and ask questions either thr builder through thr builders update app.

Recognized Excellence

Recognized Excellence - Everyone! John and Jose were great to work with and available to answer all of our questions

Building with Massengill was a truly refreshing experience. In a time where many are trying to reduce cost at the same of customer service Massengill proved to be the exception to this mentality. Mike and Junior showed professionalism not common when having to tackle unique requests from us (buyers) even if it was challenging request.

Massengill Design Build has been great to work with - from the purchase through warranty. They offer far more floor plan options than most builders, allow significant customization within lot size and dimension limits, and stand behind the work. Simply the best homebuying experience we've had to date.

We had a great experience with MASSENGILL. We were kept up to date with the project the entire way. The change order process was streamlined and easy, leaving no surprise costs at the end of the build. The home was completed on time and we are extremely happy with result.