Easy to work with and all work completed on time. The buildertrend app was very beneficial to keep us informed.

Recognized Excellence

Recognized Excellence - Junior Barajas was our site lead, he was wonderful to work with. He was proactive and communicative.

Areas Of Satisfaction

Areas Of Satisfaction - We are very happy with the quality of the home. These are highlights 1. Curbless Showers 2. Rounded Wall Corners 3. Recessed dryer vents 4. Recessed Refrigerator bay 5. Attention to detail, we had very few blue tape requests, all issues were identified and fixed before we had a chance to find them 6. Willing attitude and flexibility around our requests

Additional Comments

Additional Comments - Our experience with Massengill Design Build was positive. The entire team from initial sale to completion was engaged, helpful and excited to work with us. Most importantly they were communicative, responsive and completed the project on time.

We are thrilled with our new MDB custom home! As first time builders the MDB Team made our entire process seamless and enjoyable. We are so happy with the outcome

Recognized Excellence

Recognized Excellence - We couldn’t have asked for a better project manager than John. He was a great communicator, extremely knowledgeable, and overall easy to work with.

Recognized Excellence

Recognized Excellence - John Spencer and Jose Hernandez and Ricky Batts are the best in our book. Always responsive, collaborative, professional, and hit their marks (schedule, options, ideas, troubleshooting, etc.) every time! Raises, bonuses, extra perks, whatever it takes but keep them happy!

Areas Of Satisfaction

Areas Of Satisfaction - Communications, customizations, and schedule ... I was warned beforehand, and pleasantly surprised at ... NO delays!

I am not happy with them. It is of low quality. I am not happy with the quality and workmanship of the back porch and my lawn.

Ricky did our 11 month warranty check. He and his crew did a thorough job and were pleasant to work with.

We found them to be incredibly flexible and easy to work with, and we enjoyed the entire process.

Every step in the process - sales, design changes, selections, and construction-was handled professionally. The experience was pleasant, low stress and gave us confidence that things were going to be done right.

Recognized Excellence

Recognized Excellence - John was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - There was overall cooperation throughout the entire process. We did this virtually from New York, and everything turned out beautiful.

Everyone we interacted with at Massengill Design Build throughout the process has been very professional and helpful. The quality of the construction appears to be very high quality. We have lived in our new home for over a year now and are very happy to be here. At the time of the one-year warranty follow up there were very few issues to deal with; mostly light cosmetic issues like nail pops. Practically a non-event. Ricky, the Warranty Manager and John, the Project Manager are Rock Stars! The two by six construction allows for more insulation which in turn makes for a very quiet house. During the height of construction in the nearby area, we couldn't hear construction noise until we opened our front or back door. Also, after one year, our heating and cooling costs have been much more reasonable than we expected. We've made many new friends since we've been in the neighborhood and many of them are very happy to be here too.

Great group of people to work with, we are very happy with the fit and Finnish. Great value for the cost.

I already have recommended them to my sister, and she bought a house with them as well.

Additional Comments

Additional Comments - I've never seen such professionalism and great construction before. They have not only become my builders, but also my friends. They are fantastic, and I can't say enough good things about them. They were also professional, courteous, and eager to please. They put in a lot of effort into everything they do.

Problem Resolution

Problem Resolution - Thy are wonderful builders, and they even became my friends.

I love this builder so much, that this was the second home I have purchased with them. The quality, selections, timeline and ease of communication made the building process fun. And as a professional in the real estate industry, I am aware of many builders but I only called Massengill Design Build for my personal home. They are the best!

Communication

Communication - Easy to communicate and ask questions either thr builder through thr builders update app.

Recognized Excellence

Recognized Excellence - Everyone! John and Jose were great to work with and available to answer all of our questions

Building with Massengill was a truly refreshing experience. In a time where many are trying to reduce cost at the same of customer service Massengill proved to be the exception to this mentality. Mike and Junior showed professionalism not common when having to tackle unique requests from us (buyers) even if it was challenging request.

Massengill Design Build has been great to work with - from the purchase through warranty. They offer far more floor plan options than most builders, allow significant customization within lot size and dimension limits, and stand behind the work. Simply the best homebuying experience we've had to date.

We had a great experience with MASSENGILL. We were kept up to date with the project the entire way. The change order process was streamlined and easy, leaving no surprise costs at the end of the build. The home was completed on time and we are extremely happy with result.

I have already recommended Massengill to co-workers and friends.

We were very grateful to the entire Massengill team. This was our first newly built home. We thoroughly enjoyed the experience thanks to the team at Massengill. John Spencer was incredible--and so responsive. Everyone on staff was kind and assisted us in every way possible to lessen the stress. It's been over a year, and we absolutely love our home and the neighborhood.

Areas For Improvement

Areas For Improvement - They exceeded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - The process was so stress free. The vendors they used were extremely helpful, and their products were above what we expected. We were very impressed with the number of pictures they provided almost weekly to keep us informed as to the progress on our house.

Additional Comments

Additional Comments - I recommend this builder highly. In the past, we purchased homes that were already built to prevent the stress of dealing with builders. Massengill made the experience FUN. Appreciated all the help we received. Great Team!!

The Massengill team has really made me feel that they want me to be happy and satisfied. Building my house was a great experience.

We had a great experience with Massengill and love our new home. As with any new build there were bumps along the way, but they took care of everything and stayed in communication through it all and answered all our questions.

The quality of the construction is excellent. Unfortunately, the opportunities to meet with the vendors for lighting, tile, countertops, and floors in addition to the construction walk throughs were less than accommodating for the working individual. I was unable to attend most of the appointments which was extremely disappointing. In addition, the representatives at the various sites (except for Terry's Floor fashion) were not very professional. I think Sara could have been more professional in her communications with us and I question her credentials as there seemed to be design decisions regarding colors and combinations (items that we did not have a decision in) did not flow. William and Junior were very easy to work with, very professional and friendly.

Yes! Please see question 13. I’m not comfortable with having that being posted without speaking with Ted and someone from Massengill prior to it being posted.

Communication

Communication - They’ve gone over and above my expectations. I called Mike and I didn’t leave a voicemail because I didn’t want to bother him and HE called me back because he had a missed call!

Recognized Excellence

Recognized Excellence - Extremely responsive! Very accommodating and thoughtful! You literally thought to add an extra small railing for my elderly disabled father to hold onto coming in from the garage and back porch.

Areas Of Satisfaction

Areas Of Satisfaction - A close family friend of mine is the Chair of the National Housing Endowment NAHB's philanthropic arm, Senior Life Director and Fifteen-Time Chair of NAHB's New American Home and the only person to serve three terms as President of the Builders Association of Greater Boston check into your company. After he did even HE was impressed. I think you should know that too!

Words cannot adequately express what a pleasure it has been to have partnered with Massengill Design Build. From the outset, Matt Moberly listened to my wishes and found me an ideal floorplan whose "bones" suited my needs, but offered me so much room to customize it that the house feels as if I designed it myself. Note that UNLIKE ANY other builders in the area whose definition of customize is within a framework of "upgrade packages" that are rigid with features not requested, Massengill truly means it when they declare they are a custom builder. I was invited to be part of every step of the build including appointments in person with each vendor. No "design center" showroom with this builder where there is a sales rep gatekeeper as the only point of contact! I respect tradesman for their craft so much and I was honored to have had access to them directly.

I was also invited on numerous occasions to walk-thru the property with "Captains" John Spencer and Jose Hernandez as we made decisions together about trim, lighting, concrete pad location and even closet and pantry shelving! Absolutely NO nickel and diming when it came to extra expenses either. All of the enhancements I added were my decision and mine alone! These two reinforced the Massengill promise and appetite for customization beautifully. A particular nice touch that distinguishes Massengill from other builders is that the closets include wooden dowels instead of the hideous... and cheap... wire mesh for hanging clothes. Massengill also includes gourmet appliances, under counter lighting, soft close drawers, and granite countertops in kitchen and bathrooms as a standard part of their builds. Other builders would consider these upgrades and charge thousands. A shout out too to Sara Barber who helped me navigate decisions related to all that is "aesthetic"! And also to Mike Riddick who I met shortly after the close to help me with audio visual questions.

As for timing, the house was built exactly on schedule. The quality of the workmanship was extraordinary. In fact, my independent building inspector noted that he LOVES when he gets a call to perform building inspections at Massengill homes because they are always clean! Massengill, without question, eagerly addressed the very minor items that were noted as a result of the inspection. To me, this reveals how much Massengill believes in their product!

Noteworthy too is the fact that as I visited the property and walked through multiple construction sites around me, I witnessed true satisfaction and pride amongst the large multitude of tradesman for their work. They seem very happy and it is clear that Massengill takes very good care of them. This means everything to me. And, even though my construction is finished, I am still interfacing with many of them including Ricky who is truly a jack of all trades and an SME when it comes to all that has gone into each home. I know I will always be in good hands.

Finally, I want to say that it was truly a joy to have found this wonderful builder and his team. I can truly understand what it now means to hear that people want to own a "Massengill Home". I look forward to maintaining what has become a treasured partnership and strongly advise that anyone looking for a new home consider Massengill Design Build!

This is our third new home, but hands down the best build experience by far. From start to finish, the team addressed every request and never seemed inconvenienced by changes. We love our new home and enjoyed working with everyone on the Massengill team!

Recognized Excellence

Recognized Excellence - I would like to recognize John Spencer for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded pretty much in every area.

In July of 2023 we celebrated our second year anniversary in our wonderful Massengill home ! I write this as a second review just in advance of the 2023 Parade of Homes event for it was in September of 2020 that we met Massengill Design Build during the Parade of Homes weekend...thank you Nikki ! In October of 2020 we signed our contract and we watched out home grow from an uncleared lot to a finished home. My wife and I felt confidence and comfort every step of the way from every person we encountered...a special thank you Mike ! We are so pleased with our home, the quality, the attention to detail and the value we believe we received far outshone every other builder or neighborhood we visited. Our journey to Massengill Design Build was over a year as we looked at almost very builder and every neighborhood in Cary, Apex, Holly Springs, Angier, and Fuquay-Varina,. My advice to anyone looking to buy a home in the Raleigh area is to visit every neighborhood where a Massengill home is being built or has been built.....I truly believe you can buy a Massengill new home or a pre-owned home with confidence that in the end you will as happy as we are ! Nikki and Mike know where to find us and if you want to see why we are so happy give them a call ! Kent and Beth Richeson