The deficiencies that were most disappointing were those that exhibited haste and lack of concern for the buyer.

There were some signifcant differences between the model and the layout of my home. Also the outlet in the coat closet that was highlighted as a selling point by the salesperson as standard is not in my home. Additionally the use of Pro-Home for the pre-settlement walk through and pre-closing walk through was absolutely horrible. I would hesitate to recommend Miller and Smith based on the use of this subcontractor for the walk-thru. The individuals associated with Pro - Home are challenging to work with, did not seem to take my concerns seriously and during my walk thru, the rep mentioned wanting to get done so he could go play golf several times.

It was great service throughout the whole process.

Our experience with our new Miller & Smith home exceeded our expectations and surpassed any prior experience we had with home buying.
Our first contact was with Eric Hansen in the sales office. Eric was extremely helpful to us throughout the process. He guided us through the process, helped us with questions we had during the process, kept us informed and correctly predicted how the process would unfold. Eric was our “go to” person during this process and he always came through for us. We also had positive experiences with the other folks in the sales office to include Jane, Jeanne and Nathaly. They provided helpful suggestions along the way. Nathaly was very helpful to us with the selection process. Eric also helped us work through some challenging parts of the selection process by clarifying some options for us and investigating questions we had regarding some options. We also had very positive experiences with the superintendents, Bill & Frank. Bill helped us early in the process during the pre construction meeting by asking us some good questions and offering an opportunity for us to make some positive changes.
Frank took over after the pre drywall inspection and was very helpful in addressing all of our questions. Frank’s professionalism and pride of ownership was evident as he walked through our new home with us.
Jeff from Pro Home spent 3 hours with us explaining the operation of everything in our home and explaining the warranty process. Special thanks to Tracy Lamb and Eric for helping us resolve an oversight regarding lighting in the rec room. Somehow, we missed the fact that recessed lighting in the rec room was an option. Eric and Tracy resolved that issue for us.
All in all, this experience was exceptional from the customer service to the quality of construction. Thank you all.

The workmanship is just shoddy. I am sure the owner of the company would not stand for this type of workmanship in their house. We moved in two weeks ago and have had a gas leak because the regulator to the outside line in the storeroom was not properly installed and tightened. We had a leak in the master closet from the upstairs bathroom that destroyed the drywall. The door in the upstairs walk-in was not shimmed properly and the frame is crooked. The upstairs landing floorboard was not glued and nailed down properly. The garage entry facing was not squared off and the concrete looks chipped and uneven and the wooden stairs look like they are falling apart and not made properly. These are just the major things and not including the poor painting job with paint on the floor trim etc.

It was good service, good people, and good construction.

Customer's needs or wishes were well accommodated by the builder, the finished house is beautiful inside and outside.

Salesperson could have been more friendlier

Our Miller and Smith experience was excellent! Their knowledgeable staff provided us with timely, complete information at every turn. We highly recommend them to anyone interested in a new home!

They were very helpful with buying process, and walked us through the selection of items for the home.

They had excellent products, service and experience.

The quality and price are good.

Everything was delivered beautifully and on time! Eric Hansen was very responsive and easy to work with - even after the sale! Love the design of this brownstone inside and out except for the placement of the HVAC unit directly beside the back door to the yard as opposed to on the side of the house. It cuts down on usable square footage and is an eyesore.

They were decent to work with and professional.

Too early to make any recommendations.

Miller & Smith housing agency helped me get my house and work through my finances, and it was in the sense of help and not in the sense of discrediting me. I recommend them; they do quality work, are detail-oriented, and have connections to help you through the process and make it work.

Great service by Debora Flora.

Debora was delightful to work with. Her recommendations were spot on and what could have been overwhelming was in fact smooth and exciting. Would recommend Miller & Smith to family and friends, most definitely!

Wall quality and finishing is not that great

The pre-contract period was above average, the post-contract period had been below average.

Struggling to set up an account. I'm not getting help with that, There are three things that need to be done. I am frustrated with that.

It is great. Their customer service is great. The people were great first people to work with. I'm very satisfied.

We are very happy with our new home. Nelson and Eric are a pleasure to work with to iron out a few minor details.

This is my fourth new build home and the poorest workmanship.

I'll provide the positives and negatives from our experience to whoever asks, but will probably let them decide because their experience could be vastly different from ours.