It was good service, good people, and good construction.

Customer's needs or wishes were well accommodated by the builder, the finished house is beautiful inside and outside.

Salesperson could have been more friendlier

Our Miller and Smith experience was excellent! Their knowledgeable staff provided us with timely, complete information at every turn. We highly recommend them to anyone interested in a new home!

They were very helpful with buying process, and walked us through the selection of items for the home.

They had excellent products, service and experience.

The quality and price are good.

Everything was delivered beautifully and on time! Eric Hansen was very responsive and easy to work with - even after the sale! Love the design of this brownstone inside and out except for the placement of the HVAC unit directly beside the back door to the yard as opposed to on the side of the house. It cuts down on usable square footage and is an eyesore.

They were decent to work with and professional.

Too early to make any recommendations.

Miller & Smith housing agency helped me get my house and work through my finances, and it was in the sense of help and not in the sense of discrediting me. I recommend them; they do quality work, are detail-oriented, and have connections to help you through the process and make it work.

Great service by Debora Flora.

Debora was delightful to work with. Her recommendations were spot on and what could have been overwhelming was in fact smooth and exciting. Would recommend Miller & Smith to family and friends, most definitely!

Wall quality and finishing is not that great

The pre-contract period was above average, the post-contract period had been below average.

Struggling to set up an account. I'm not getting help with that, There are three things that need to be done. I am frustrated with that.

It is great. Their customer service is great. The people were great first people to work with. I'm very satisfied.

We are very happy with our new home. Nelson and Eric are a pleasure to work with to iron out a few minor details.

This is my fourth new build home and the poorest workmanship.

I'll provide the positives and negatives from our experience to whoever asks, but will probably let them decide because their experience could be vastly different from ours.

I was very happy with their services!

This was our first purchase in the US, so lack comparison, but friends and colleagues confirm this is a good builder

This is the first time I dealt with them.

They were very cordial to build out things I wanted. I was told that I needed safety bars in my bathroom windows. THey agreed to do it but did not follow through. I had to hire someone to do it, and that should automatically come installed on a home in a 55+ community. They said that the project would be done in November. I locked in the interest rate for six months but we didn't close until March. I had to make them pay for the extension fees.

From start to finish a wonderful experience with this exceptional builder.

We are highly likely to recommend M&S to a friend because we had a very positive experience from sales thru construction. All our concerns were quickly addressed and resolved to our satisfaction. This is the third builder we have dealt with over the years and has clearly been the best.

Great experience! We love our new home.

Quality of material is good and they did not cheap out when allocating land - these are genuinely single family homes unlike some of the other builders that hardly leaves any space between houses. Good choice of appliances. Workmanship could be a bit better.

I am not sure because I have spent $1,068000.00 with Miller and Smith and I am not getting the service or quality what I have received from Ryan homes back in 1998 on my Town home where I only spend $160,000.00 but they got 4 family members referrals.

From my initial visit, to selections, and working with the bank, everything was very smooth and customer focused. My M&S property manager was always able to answer my questions promptly and was very professional. Overall this was probably the best experience I’ve ever had in buying a home in more than 6 home purchases.

Overall, good experience. However, I’m still awaiting my elevator to get some finalizing of items done prior to county approval. That is why I subtracted a star. The elevator was the selling point for me.

Jackie and Nelson make a perfect team to bring a custom crafted house of your dream come true. Jackie walked us through all the many options available to us and Nelson executed making them become a reality.

I am likely to recommend Miller & Smith because they are friendly and they explain everything properly.

We have owned 3 newly built homes and our M & S home in One Loudoun is by far the best new construction project I've experienced. Plus, I have been a Realtor for 20 years and have sold quite a few new construction projects. I believe that the Miller & Smith team was the single best new build I've ever seen. My husband and I drove to the construction site nearly every evening and closely watched our townhome each step of the way. The project manager, Carter, was amazingly responsive and pointed out a few problems on his own (we hadn't noticed them) and fixed them. Our predrywall inspection was about as good as I could imagine and all the minor issues found were corrected without argument. I'd happily buy another M & S project any day though happily, I don't think we're ever moving out of One Loudoun!!

Added 1/20/23:
I recently had a problem in my home and was told that I'd probably need to replace the malfunctioning item. I wasn't sure where to go for this replacement service, so I called my former Miller & Smith foreman, looking for a referral. Even though I am WAY out of warranty, he said he'd send some guys over to have a look. They were scheduled for today and showed up bright and early and were beyond nice! They spent a couple of hours in my house and fixed the problem completely.

I know builders get a bad rap, but Miller & Smith is absolutely the best! Their work is high quality, and they stand behind it. Plus, their personnel are far superior to any other builder's personnel. I'm a Realtor and deal with a lot of builders, so I know of what I speak.

Everything was fine until I moved in. The processing procedure was fine but the actual work wasn't good

I like the quality. The quality stands out among other new properties.

The people are great, Eric, Omar, and Charlene in sales, Chris, Sammy and Dicky in construction go above and beyond to make sure the customer is more than satisfied. I can not say enough good things about the people we have had the pleasure to come to know and work with.

They are very good, especially our project manager.

Absolutely, behind a great company the Three P's are in operation: People, Purpose and Passion. The Miller & Smith team is absolutely excellent in what they do. In fact, in my experience, they made the house buying experience simple for me to understand and not be nervous at each step of the way. The team was always present when you needed them. This was true at all times!

All from Miller & Smith were outstanding. Especially we commend Eric for his help, information, knowledge and willing advice. He answered all questions and readily assisted when needed. He provided sage advice and is a true gentleman.

I would definitely refer them to my friends. I was referred to them by one of my friends.

I think that Miller & Smith are one of the few builders left that let you design your own home the way you want and not from a pre picked bundle of options. You can see the quality of the work that was put into our home. In order to get us closed before our interest lock expired, the builder made some temporary substitutions to keep on schedule with the promise of replacing the temporary items after closing. No doubt at an extra expense to the builder.

Miller & Smith site leadership is responsive pre- and post closing. Not only the sales team, but the Superintendent and other M&S employees responsible for the actual build.

I would recognize to my friends

The overall customer experience from first meeting to project completion was stellar. The quality of the build and customer service provided after delivery has been excellent as well.

The building structure is solid and clean finishing.

They are easy to work with.

It depends on the location.

The way the place initially looks is nice, but I find that the workmanship and attention to detail are lacking in many areas. Probably in most. It is not acceptable when you purchase something to see all the issues with the construction. Of course, it is the contractors, not necessarily Miller & Smith, but attention to detail was definitely lacking. The fixed a lot of the problems.

I am likely to recommend Miller & Smith to a friend. They are very good, cooperative, and supportive.