The quality of the work they did was top of the line. It was great.

timing to schedule the work; team had difficulty committing to dead lines; better care when working in the attic

Need improved communication between team members

All around a highly satisfying experience. You never have to worry when you use Neil Kelly Company.

We felt that we finally found someone we could trust.

We recommended NK to friends after the first project, and will certainly continue to do so.

See comments at the end of the survey. This question and the comments at the end are the only ones I completed on this survey.

Neil Kelly consistently delivers a high quality finished product. Their collaborative approach throughout the project is greatly appreciated.

I have a kitchen and a master suite redesigned by NK, most recently I used their handyman option. I trust them to do the job right the first time and, if they have a hiccup, they fix it.

Neil Kelly is Oregon’s premier remodeler. Others may be good, some may be cheaper, but if you are hoping for a construction experience that leaves you with no regrets, Neil Kelly is truly in a class by itself. When I recommend Neil Kelly to a friend, I know they will experience the highest level of design expertise, quality workmanship, and professional communication. At the end of the day, no one is as good as Neil Kelly at reducing the unavoidable anxiety of a major remodel.

Our experience with Neil Kelly during a major kitchen renovation confirms them to be a highly professional group. The rigorous planning process and meticulous attention to detail resulted in a finished project that met and exceeded even our high expectations. Marty & Carol E, Waterfront Pearl Condominiums

Very happy with our experience. Neil Kelly took our ideas and made them a reality. They took the stress out of renovation and made the process easy.

The communication was OK, the implementation was plagued by too many mistakes (that were mostly caught by the homeowners, not the project manager) and redos. The end result as not as good as we had hoped.

I already have recommended them to anyone who’ll listen!

Sure, there were hiccoughs in the process. But it all worked out well.

We had a 12 year old undersized solar array that we were unable to add to and had developed a leak in the roof under it. Niel Kelly was able to remove the old array, fix the roof, and put in a new larger and more efficient solar system in about three days. They were also able to decommission the old array in such a way we could put the old panels in storage so they could be used again by other family members. Their designers and installers were great to work with in that they were quite responsive to all our questions and ideas. All in all, quite happy with the end result. By the way, the final product generated as much in 10 days as our old system did in an entire month for the same month last year.

Neil Kelly has quality work and is dependable.

The carpenters made good recommendations and did a good job.

They did an excellent job from the design stage up until the finished remodeling. The workmanship was just perfect, and I appreciate working with the crew they sent over.

Aaron was very perfessi

They have a good warranty and are an established company in the community that doesn't seem to be going anywhere tomorrow. However, the communications between their staff and with us are lacking or difficult. Today, for example, it has taken multiple attempts to schedule a close-out meeting with their staff.
Today, an hour and a half before that meeting, they called to say they wouldn't be able to make it, and it would have to be rescheduled. There have been a lot of things like that. It has just been hard to get timely and accurate communication from them and between them.

Neil Kelly Construction is very professional, efficient, and has very skilled craftsmen working for them.

The finished remodel is beautiful. There were lots of little problems and decisions along the way and each one was addressed and solved.

We were completely delighted with our experience with the Neil Kelly Solar Team. They were very professional, smart, reliable and all around lovely people.

Neil Kelly was unable to provide the services that they sold me.

Neil Kelly-Portland does great work. They were on time and professional.

We definitely did not get what we paid for. Not worth the hundreds of thousands of dollars for the headaches we endured...and still are.

took a bit longer than expected and cost more than expected but in the end the result is excellent and the price was fair.

Our experience with Neil-Kelly was exceptional from beginning to end. They transformed the miniscule kitchen and bath in our 120 year-old house into beautiful and useful space. Their expertise and professionalism were outstanding. We especially appreciated their readiness to accommodate us when we needed to make scheduling changes. I would recommend them highly without reservation (and have done so.)

We've used Neil Kelly before. They are consistently reliable and provide excellent work. We trust and value their work.

Significantly improved how we live in our house.

Robby Barham was our designer and we were really pleased with his design ideas and solutions for our galley kitchen. Robby was attentive throughout the design process to address our requests and needs. He provided several thoughtful and artistic options with budgets and with his help, we chose the best design solution that we will appreciate for years to come.

Project Manager, Spenser Boeck and his assistant, Zoe Pressly, inspired confidence throughout the entire project. Their planning and communication skills were excellent. They provided timely response and solutions to unforeseen issues that showed up during the project, which always resulted in a positive outcome.

Master carpenter, Ram and his assistant, Knoll, showed attention to details in their craftmanship and work. Ram had the ability to anticipate challenges with our older home, and always developed solutions for implementation of the design plan. Both Ram and Knoll were friendly and easy to work with.

Wonderful to work with the Neil Kelly team. They installed handicap access in the guest bedroom and bath which does not look obviously handicap… Also completely removed dry rot and reinstalled two difficult wood windows and redid a deck with new doors off the master bath to the deck. We are very happy with their professionalism and their addressing every concern we had to our satisfaction.

Lead Source

Lead Source - A neighbor referred me.

Would not hesitate to recommend to others

They do amazing work. They are great people.

We have contracted with Neil Kelly for several projects and would always recommend!

I think renovation is most likely painful for everyone. The incredible growth in expense and ever-expanding timeline of this project make it difficult to recommend NK but, this could be how things go.

5 stars for the actual work! But there were communication issues and NK damaged our neighbor's house without telling us. NK hasn't repaired their house yet even though it's been more than 2 months since it happened.

We would and have recommended NK quite often to neighbors and friends.

Knowing that Tom Kelly had his company put panels on his own floating home helped us decide who to choose. We figured that the team had to do the best for the boss, so that was good enough for us! We know the team can do good work!

They listened to my concerns, and wants, and addressed them professionally.

We're thrilled with our new bathroom. The professionals at Neil Kelly are knowledgeable, friendly, respectful and wonderful to work with. We appreciated their responsiveness and ongoing communication, and had great confidence in the subcontractors. It's our second project with NK because they are the best!

I certainly recommend Neil Kelly to friends

Excellent communication and workmanship, and pleasure to work with!

The Neil Kelly solar team was knowledgeable, communicative, and highly professional on site and off. They hit their timelines, kept us informed throughout the process, and we're enjoying excellent performance from the PV system they installed.

The team really listened to me about what I envisioned and created a beautiful design that gave me the kitchen and bathroom I wanted. They also handled my additional work orders and, again, gave me what I wanted.

Neil Kelly did a great job from start to finish. We are very satisfied with our solar installation and confident that if we have any future problems, they will help us solve them.

It was a good experience. I thought it was done very well.

My first experience with Neil Kelly Seattle was in 2019-20, when NK renovated the kitchen in my small condo. I was so happy with the result that I asked them for help again, this time with my two small bathrooms in 2024. Working with designer Anne Bauer on both projects was wonderful. Besides her design professionalism and her ability to understand my needs and limitations, she came up with great ideas and solutions, and I felt like we made a great team. And even though doing a construction project in a small condo has its challenges, the entire NK team was knowledgeable, creative, and great problem-solvers. A renovation project is not easy, but it was a totally positive experience for me.