I would be hesitant to recommend a friend use NEDC. There are issues with communications between departments and understanding scope of project. Twice now I’ve had to argue about what is in scope of the project and both times it was not handled well. At first the miscommunications were frustrating, but now it is causing unanticipated costs. In the beginning there were issues with delayed communication to us and scope and cost were not clearly communicated. Right now I am having to argue about an item that was included in signed scope and plans, but am told they didn’t budget for it so I have to pay. It’s frustrating and I don’t find this company talks to me like an adult or views me as knowledgeable.

Mission Statement

Mission Statement - The team understood that how a home feels makes a big difference in a family's quality of life and happiness. At times when we were trying to make a decision, Joe and Grady would take a longer term view to help us find a helpful perspective.

We assessed four design and build companies when embarking on our project and NEDC was the best fit for us.

Additional Comments

Additional Comments - It has been great working with NEDC on our second project!

NEDC is a truly unique design-build firm. David is an absolute visionary and has designed an incredible process to help families build their dream homes in a thoughtful and respectful way. NEDC does what many other firms are unwilling to do — take time to get to know your family, push back on initial design ideas to ensure the true reason for a request is explored, provide transparency on pricing and process, and take pride and responsibility in their work. NEDC completely transformed our house into the perfect home for our family. Were there speed bumps along the way? Sure, when isn’t there when undertaking a complete home renovation while living on site. But every step of the way, NEDC was there for us and did their absolute best to make our dream home a reality— and they absolutely nailed it.

We thought the design process worked well. The team members were professional and very attentive to our thoughts and ideas.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded expectations in all kitchen and bathroom areas. I'm very happy.

Recognized Excellence

Recognized Excellence - The whole team is very good. I worked closely with Abby Woodman. I would like to recognize her, Diana, the project manager (Aaron Newell), the construction manager (Josh Lapan), and their quality officer (Damon Lequin).

We had an overall great experience with our large house renovation project. We love our new home and all the memories we'll make there. The process was great to make sure we were solving for what our family needs.

Communication

Communication - Everyone was very responsive and helped us understand what was happening or what questions we needed to answer. Especially when we got into the build stage, our project manager Mike Rockwell was very available and responsive to us.

Construction Quality

Construction Quality - We were really happy with the subcontractors.

Problem Resolution

Problem Resolution - Mike was very good at managing issues that arose and different requests or questions we had. He had a lot of good ideas and was proactive about issues and got to know us and what could anticipate what we would care about. He was very creative in how to solve problems.

NEDC worked with us diligently at every step of the process and was dedicated to delivering a high quality product that we are very happy with.

Construction Quality

Construction Quality - NEDC has shown a consistent emphasis on quality workmanship.

Mission Statement

Mission Statement - The design team helped to translate our vision and desires into a aesthetic that matches and fit our budget, ensuring that we will see years of happiness in our new space.

New England Design and Construction went above and beyond in their project for me. It was discovered 8 years after the project was completed that something had a defect in it. (Something related to bathroom tiles and a steam shower.) Anyway, they came back and completely retiled my entire bathroom, FOR FREE. I can't even believe it. I will always recommend NEDC for their integrity, quality of work and belief in their product.

Additional Comments

Additional Comments - I can't imagine another design and build firm that is as professional, reliable and talented as NEDC. The team is very personable, passionate and just plain nice. And the end result is outstanding. Our entire family (pets included) is extremely satisfied, now and for the future, with what they created for us.

Warranty

Warranty - Even though i was well past my warranty end date, NEDC responded amazingly to my bathroom project. They were timely, responsive and went above and beyond. Best in the industry.

Mission Statement

Mission Statement - The two rooms that we love the most in our house is our primary bedroom suite and our kitchen, both done by NEDC. The spaces are timeless in their design and decor and they are really designed to maximize the flow of our family.

Additional Comments

Additional Comments - I was not sure if i needed to go with an architect and then hire a designer when i was a new home owner. I was a little concerned that the price seemed a little higher for a design build firm. But after working with NEDC and hearing from friends and family who had renovations done, i realize we totally made the right decision. Dave and his team at NEDC are the best in the business.

Outstanding responsiveness and expertise

Communication

Communication - This has been the greatest benefit of working with NEDC. I never feel left in the dark about decisions or timelines!

Mission Statement

Mission Statement - We have been planning to remodel our 1960s kitchen for many years, but have always found a reason NOT to: budget, time, hassle, etc. Now, halfway through our project, we are 1000% sure that having this space completely remodeled will change our lives. We will be happier, more organized, and more likely to entertain! Lifted spirits for sure.

Additional Comments

Additional Comments - I have never met an NEDC team member that I didn't immediately feel drawn to. From a hiring perspective I know how hard it is to find and KEEP talent. You've built a fabulous team, and you should be so proud!

Lead Source

Lead Source - Boston Moms

Areas Of Satisfaction

Areas Of Satisfaction - The design team was just fabulous. Caitlin is friendly and easy to work with. Both Aaron and Mike made us feel very comfortable throughout the construction project. We particularly liked Mike's text message check-ins, as they helped us to navigate having our family living in the home while the project was underway.

Recognized Excellence

Recognized Excellence - Both Caitlin and Mike deserve a raise. I legitimately cannot imagine working with anyone else. We were so pleased.

Referrals

Referrals - I will always be your loudest referrer!

Additional Comments

Additional Comments - Thank you. Truly. We are so grateful that you took this project on and are so pleased with the end result. Worth every single penny!

Good quality workmanship. Good communications. Responsible to problems that arose and responsive to customer needs. The cost is on the high side but that is part of having peace of mind.

Areas Of Satisfaction

Areas Of Satisfaction - Aaron, our final contractor is exceptional, a true asset to the company. Dave, the owner also stepped in at the end and ensured that the project was on target to wrap up without any additional delays. The end result is beautiful.

Great organization and clarity with regards to design and budget!

Functional & Aesthetic

Functional & Aesthetic - Love being able to look at the 3D renderings and make adjustments as we go, in particular details that are better figured out in the design phase than waiting to the construction phase.

Floor Plan

Floor Plan - Really appreciate the different drafts and conversations around figuring out what floor plan would work best for our specific family needs!

Mission Statement

Mission Statement - We are most excited for the house to functionally work with us, particularly given that it is a small space every single square foot needs to be thought carefully and aligned to our family values. We love the privacy we will get with the semi-remodel of the master bathroom and adding on the kids bathroom in that location will allow for the kids to have their own space. Additionally, moving the laundry upstairs will help with the flow of family life and allow for our home to be sanctuary that makes life with little kids a little easier.

Additional Comments

Additional Comments - We appreciate the detailed budget and ability to add-on options as the project moves along. The transparency of cost is by far our favorite thing about working with NEDC!

The design process was easy from start to finish. I felt like the design team really understood the needs of our family and the asthetic we were hoping to accomplish, and I never felt pressured to make a decision that I wasn't 100% sure about.

Problem Resolution

Problem Resolution - The NEDC team was very flexible with our asks as we decided how big of a project to do.

Value

Value - I know that I can trust NEDC to do the best possible work, and that is extremely valuable to me. Though my project is small in scope compared to other NEDC projects, I have never felt like we were not a priority. I'm grateful for that!

Overall Experience

Overall Experience - I can't say enough good things about Caitlin. She is wise, approachable, and friendly. She listened to my needs and provided solutions within our scope and budget, and I'm so grateful! Grady helped me to think outside of the box on design and asked questions that I hadn't considered yet, which pushed us to really think critically about what we wanted out of the design. High praise for the entire design team!

Mission Statement

Mission Statement - Our initial survey highlighted our family's needs (better flow, updated aesthetic, less visual clutter, etc) and ALL of that was accomplished. I couldn't ask for more!

Additional Comments

Additional Comments - THANK YOU!

Through no fault of NED&C, significant material and labor cost increases over the design phase have resulted in a more expensive project than originally envisioned; this is not a hit many people could afford to take. Absent financial concerns, I'd be happy to recommend NED&C to a friend.

Areas Of Satisfaction

Areas Of Satisfaction - Project manager Joe went to extraordinary lengths to keep our home clean and liveable during all parts of the construction process. He was very proactive and responsive regarding any potential issues that arose. He also has a great eye for detail and very high expectations of the subcontractors so kept them all on schedule/providing high quality work.

VERY likely to recommend.

NEDC team clearly communicates, always on time for meetings and other commitments, and is responsive to any questions that I have. A pleasure to work with. I highly recommend NEDC.

Problem Resolution

Problem Resolution - NEDC always goes above and beyond to solve problems large and small and does it in a way that puts their clients at ease.

Value

Value - If I could give NEDC10 stars I would!

Understanding Scope Of Work

Understanding Scope Of Work - SketchUp model and Enscape rendering were very valuable, much easier to think through spaces and usability. Having only the plans or sketches along the way would have made it much harder to understand the scope of work.

Overall Experience

Overall Experience - Overall the design experience was great. Drew was very good at listening and understanding the functional elements and aesthetic we were going for and made great recommendations and offered valuable suggestions or considerations as we made decisions. He was able to balance the fact that we had strong opinions on some things that we needed less help with and that there were things we had no idea about and needed more help. He helped us understand budget tradeoffs with the design so we could make informed decisions.

Mission Statement

Mission Statement - NEDC has a very human approach to building homes. They care as much about the people they are helping as they do the details of the design or construction of the house.

Additional Comments

Additional Comments - The quality of the work is very high. We are really happy with the overall design and the work done. The warranty responses have been excellent.

Additional Comments

Additional Comments - We thought it was a good process and are really excited about our completed space!

Areas Of Satisfaction

Areas Of Satisfaction - The work was exceptional and the quality is great. It was awesome to work with the same people throughout the process so there wasn't any issues when we went from design to construction.

Warranty Work

Warranty Work - The teams that came in were so respectful of our house and did quality work

Mission Statement

Mission Statement - Our house is a wonderful place to live. I used to love going to hotels and experiencing their beautiful bathrooms and now I just love the ones in our house

Great communications and stand by their work

I would definitely recommend overall but I would also answer honestly to questions like, "were there unforeseen incidents along the way", "was the project completed on time", etc. and those answers would not always be favorable to nedc.

They did amazing work to our house. We trusted them with three phases of renovation for our house and they delivered top-notch work every time. We don't have anything left to renovate, but who knows, maybe we will move at some point and call them again.

Mission Statement

Mission Statement - We had some ideas, and they helped us out our vision on paper using their expertise. We were thrilled with the work that they delivered.

The overall experience was great and the finished product is top notch. Their craftsmanship has exceeded expectations in many areas.
There were a few challenges throughout the project mainly surrounding communication, but they were ultimately resolved. We were always confident that things would be done as promised. We hope to work with NEDC again in the future!

Communication

Communication - Great communication on the timelines and next steps. Really appreciated being flexible with scheduling.

Additional Comments

Additional Comments - NEDC has been a great fit for us so far in the process. In addition to us getting to an exciting design, we always had a lot of fun when working with Drew and the rest of the team.

I will absolutely recommend New England Design & Construction to friends and family. They are punctual, sincere, thorough, friendly and honest. I have never worked with contractors who have been so professional and good at their job.

NEDC has been great to work with. Great ideas, very responsive, very professional.

At this point, we have worked only with our designer Joe Wood. He has a good sense of design and spatial layout.

Construction Quality

Construction Quality - This is where you excel. Quality of the work is outstanding.

Mission Statement

Mission Statement - Maybe this story is a bit much, but it's true. Shortly after it was done, I was chopping some tomatoes on the counter in front of the window. The light was coming in in such a way that the whole room was bright and fresh. I was taken for a moment about how different it all was now, how it was literally the kitchen I've always wanted in my nearly 50 years. I actually got a little teared-up at that thought from happiness.

Additional Comments

Additional Comments - did a great job and we are very happy with the finished project

Mission Statement

Mission Statement - New England Design & Construction was incredibly responsive to the needs of our family. They created a functional and beautiful space!

Referrals

Referrals - We have already referred people.

Better Service

Better Service - We can't really think of a way that you could improve your service, keep it up!

NECD did a great job on the renovations of two apartments for us in the South End. In fact, we liked the designs, and we loved the final products!

We really couldn’t have asked for a better experience from start to finish. Both the process and the result were outstanding. We are very happy with NEDC and would recommend them to anyone looking for a high quality renovation.

The end result was great, and we had an excellent crew working with us the whole time.

Mission Statement

Mission Statement - My parents multifamily house (my childhood house) was outdated and had not been repaired in far too long, NEDC made our vision of recreating the home into 2 spaces that fit both my young family and aging parents' needs a reality. We will forever be grateful for that and hope that it gets to stay in the family for generations to come.

Additional Comments

Additional Comments - Ryan Hayes, the project manager, has been wonderful.

Recognized Excellence

Recognized Excellence - Ryan Hayes

Favorite Home Feature

Favorite Home Feature - The kitchen. I wouldn’t change anything about the design.

Recognized Excellence

Recognized Excellence - Aaron Newell was terrific; great project manager.

Additional Comments

Additional Comments - The addition came out terrific, we are very satisfied. Aaron went above and beyond.

Mission Statement

Mission Statement - The rendering is a joy to see! We love it and look forward to seeing it made real...

Functional & Aesthetic

Functional & Aesthetic - Jamaal and Joe were so in tune with what we had in mind. They made many suggestions we didn’t even realize we wanted till we saw them (and then realized they were exactly right!).

Floor Plan

Floor Plan - They managed to fit two bathrooms upstairs in an elegant and functional way, which we didn’t think was possible.

Communication

Communication - Great about regular communication.

Understanding Scope Of Work

Understanding Scope Of Work - Wonderfully detailed scope of work.

Recognized Excellence

Recognized Excellence - Josh, Gary, Gustavo and Linda

Areas Of Satisfaction

Areas Of Satisfaction - The communication was excellent the whole time.

Recognized Excellence

Recognized Excellence - Ryan Hayes did a wonderful job and was accessible and responsive at all times.

Thank YOU GRADY and NEDC (particularly Gustavo and Gary!) for working with me on my kitchen. I am very happy with how everything turned out, and I enjoy cooking and just being in the kitchen so much more. It is much more functional than the way it was before, and I think it looks great too. The light from the sliding glass door is wonderful, and I can’t wait for the weather to warm up a bit so that I can effortlessly make my way out to the patio through the kitchen rather than going through 3 different doors to get there. I think that we’ve achieved the best outcome for the space and I would work with you and NEDC to create it without a moment’s hesitation.