The final product was exceptional. The journey took a little longer that expected (those remodeling surprises always rear their ugly heads). But with Matt supervising Steve and Dave coming in at the last minute with his final expertise, the job got done beautifully. Thank you
Price was really the only thing we are really happy about. Everything else was just ok.
Problem Resolution - They were flexible
Recognized Excellence - Mat did a really nice job, and he had to come back on his own time which I hated but it was very nice of him.
Areas Of Satisfaction - I had expectations and they met all my expectations.
Recognized Excellence - Matt and David were wonderful. Sweet Chris helped me set up a trap for wandering woodchucks!
Areas Of Satisfaction - Golly, there are many. first, the personal attention and integrity shown by Matt in the very first meeting. He kept in communication with us throughout, made modifications we requested, and was responsive to all of our questions. The working team, David and Chris, were outstanding, friendly and professional.
Recognized Excellence - Maxwell
Recognized Excellence - Matt Taylor and Dave
Safe - Things were put away each day and I didn't have to worry about tripping in it.
Respectful - He tried.
Professional & Organized - They seemed to have a handle on their scheduling.
Most satisfied that Barry came and took a look at our project himself to be sure that they would be able to do a No. 1 job on our bath. It shows me that they care that the job is done right. They added a special touch by sending us large plush towels after the completion of the job as thank you gif... more
Dustin is one of the best reps we have ever had!
The to-go place for cleaning of knotted rugs and kilims in the DC area
We were very pleased with our designer and the flexibility the process provided us. Will be using it again for our next bathroom remodel.
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