I was very satisfied. They did what they said they were going to do.

The service that I received was prompt and professional. They addressed all of my needs even financial assistance. I am completely satisfied with North Alabama Roofing and Restoration.

I had North Ala replace my shingled roof in Aug 2015. I was dreading the entire process to be honest. But I have to say N Ala made it go very smoothly, they worked with me very well and I was most impressed with the contractors they had do the actual work, 2 Hispanics that worked without breaks to get the job done right. I was more than please with their work. They were very respectful of my property and did not leave a trace of trash behind them. The only hiccup we had was they drove a nail through my AC lined and cost me $300 to have that repaired.. so ready you’re contract, the fine print. N Ala did not pay for that cost, which I felt was not entirely fair. However, I would recommend N Ala.

Bad communication, not holding installation date , bad/no floor coverage , not protecting floor the time it started to rain ,very good response from the owner after we complained .

Areas Of Satisfaction

Areas Of Satisfaction - Their work was good.

Recognized Excellence

Recognized Excellence - Brandon was very nice.

Areas Of Satisfaction

Areas Of Satisfaction - I am satisfied with everything.

North Alabama Roofing & Restoration was chosen by my insurance company, USAA, to complete the restoration word after our home suffered water damage from a leaking water supply line. The only reason I stayed with them was because of the extended warranty that would be applied to the repairs if USAA chose the repair company; otherwise, I would have preferred to choose my own repair company.

Areas Of Satisfaction

Areas Of Satisfaction - They did complete the job within a couple of days of their quoted completion time estimate.

Areas Of Satisfaction

Areas Of Satisfaction - It did not take a long time to fix the problem. They got it fixed right away.

Recognized Excellence

Recognized Excellence - Jared did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the workmanship.

It looks like the roof was done pretty good. My wife likes it!

Quality Of Materials

Quality Of Materials - It looks good.

Areas Of Satisfaction

Areas Of Satisfaction - Their workers are pretty good. They were never just standing around. They worked pretty consistently

Additional Comments

Additional Comments - North Alabama has put a roof on my house 2 different times.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the guy that did the appraisal of the roof damage.

Quality Of Workmanship

Quality Of Workmanship - It looks good.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the efficiency of the workers.

Recognized Excellence

Recognized Excellence - I would like to recognize Genard and his co-worker.

They did a good and satisfactory job for us.

Sales Knowledge

Sales Knowledge - He did a very nice job.

Recognized Excellence

Recognized Excellence - I really did like Jeff Wing. He was extremely proficient and efficient.

Additional Comments

Additional Comments - In the future, I'll be in and out up there to take care of the house. If I find anything, I'll be calling North Alabama.

Very satisfied with everything from start to finish. From Brandon coming out to the last shingle being put on, I was happy.

Areas Of Satisfaction

Areas Of Satisfaction - I came home on the day that Brandon gave me the estimate to a professional packet of all the information that I would need for the project including things that I could include. I liked all the BBB ratings that were within the packet. I didn't even call anyone else for an estimate because I was so impressed with that. Id on't know if I got the best price, but I'm very happy with my decision to work with them.

Recognized Excellence

Recognized Excellence - The workers did a good job. I haven't found one nail since the job.

Areas Of Satisfaction

Areas Of Satisfaction - THE OUTCOME OF THE WORKMANSHIP AND WILLINGNESS OF THOSE IN AUTHORITY TO ENSURE A GREAT OUTCOME OF THE CUSTOMERS NEEDS.

Recognized Excellence

Recognized Excellence - JEFF WING AND JENARD GARNER

Areas Of Satisfaction

Areas Of Satisfaction - Speed and price

Recognized Excellence

Recognized Excellence - All did a professional job

Clean & Safe

Clean & Safe - Very clean!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the swiftness of their work.

Recognized Excellence

Recognized Excellence - I would like to recognize the installation person.

Additional Comments

Additional Comments - I would use them again.

I would give them a 3 due to the problems with the billing and having to reschedule a few times.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the work that was done.

Areas Of Satisfaction

Areas Of Satisfaction - They guys that did the work were outstanding and professional.

Recognized Excellence

Recognized Excellence - Both installers were great.

Areas Of Satisfaction

Areas Of Satisfaction - It was a small job and they did great.

The workmanship was very good, but I am very disappointed in everything else. The crew could not communicate in English, they showed up an hour and a half late and they arrived at the job site with no ladder (for a roofing project).

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the workmanship once the job was finished.

They were fast and efficient, and they met the insurance companies inspection and evaluation.

Areas Of Satisfaction

Areas Of Satisfaction - The length of time that were able o get out here, get started and get it done was good.

Recognized Excellence

Recognized Excellence - The installer that came out and actually did my work was very knowledgeable and brought all of the tools and supplies he would need for the job. He worked very quickly to get it done for my schedule. I think that's uncommon in today's workplace.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the timely manner that the work was completed, the cleanliness of the job site, and with everyone I worked with.

Recognized Excellence

Recognized Excellence - Cary Wing and Jarrod provided exceptional service.

This is the problem that's been going on for years, and since they've done it (other people had worked on it) we have had heavy rains and two spots that were very troublesome, and it appears they have taken care of it and we're pleased with it.

Problem Resolution

Problem Resolution - They took care of the problem with the roof. We had no problems with them.

Areas Of Satisfaction

Areas Of Satisfaction - The person who came out and gave us the estimate was extremely knowledgeable. You can't really go on the roof and look, so he brought pictures to show what the problem is and what they could do to fix it.

Recognized Excellence

Recognized Excellence - The man who came out and did the estimate provided exceptional service.

Only use my initials (E.G.) when publishing this on their profile page.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with all of it.

Current Referrals

Current Referrals - I will recommend them if I know someone interested.

Recognized Excellence

Recognized Excellence - Gerard was very helpful and very nice, a good salesman.

Areas Of Satisfaction

Areas Of Satisfaction - Jeff was very professional and did a great job explaining what he recommended for our roof.

Recognized Excellence

Recognized Excellence - Jeff Wing: Jeff was very professional and did a great job explaining what he recommended for our roof. He also gave us a few tips on some other ways we could save energy/improve insulation in our attic. He gave us an accurate quote at no charge.

Have used NARR for both roof and gutter installations. I have no reservations about using them for future work.

Recognized Excellence

Recognized Excellence - Danielle McCravy.

Great job! The whole process was done well.

Areas Of Satisfaction

Areas Of Satisfaction - Beautiful work.

Recognized Excellence

Recognized Excellence - It was a good team effort.

Additional Comments

Additional Comments - We are pleased with the finished work.