The owner is great. He is a very nice person.

Great communication, great service and lots of attention to detail.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations, as they were very thorough, detailed, and very clean. When coming in the house, they put carpeting in areas so they wouldn't damage anything. They were very considerate.

Recognized Excellence

Recognized Excellence - I would like to recognize the construction guy, David Lippy. I appreciated his patience throughout the process. We went through an evaluation of others, but their company stood out. I appreciate how patient he was, and I didn't feel rushed. On the construction site Kevin he was incredible, and he was a very good guy. There was another foreman that was on the site, and his name Clint, and I think they were very good.

Areas For Improvement

Areas For Improvement - Very pleased with service, workmanship and quality of product, would definitely use again.

High quality product, and very good sales and service team.

Our window project with NGRW went very smoothly. From our first visit to the Alpharetta showroom, ordering, and installation of the windows, we were very pleased with the knowledge and efficiency of the staff. Professional and courteous employees and prompt answers/replies to any question we had. We love our new windows!!

Additional Comments

Additional Comments - We have been impressed with the knowledge of your staff and their prompt replies to any question/concern we had.

North Georgia Replacement Windows provided excellent customer service.

Areas For Improvement

Areas For Improvement - They did not fall short of any expectations. They came back and cleaned the windows and everything. I was totally happy with everything.

I would recommend North Georgia Replacement Windows. They did an excellent job; we're very happy with the service.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows exceeded my expectations with their installation crew. The crew was very nice, efficient, and did a professional job.

North Georgia Replacement Windows provided great service.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows knew what they were doing. They met expectations.

Additional Comments

Additional Comments - I am very satisfied with the quality of service and the actual product.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows met or exceeded my expectations with their communication, professionalism, and their timing.

Additional Comments

Additional Comments - I really like the no pressure, no hassle approach. Sean and the installation crew were both great.

Value

Value - The windows are really expensive. This is my fourth time getting windows. The product is excellent and they do an excellent job with the installation.

Areas Of Satisfaction

Areas Of Satisfaction - I thought they did a really good job. They were very organized, professional, and on time.

They were great. They were all just phenomenal. I'm in construction, so that says a lot.

Excellent products. Excellent service. Excellent installation.

The representatives of this company were all knowledgeable, professional and installed a beautiful product which we are enjoying every day. We highly recommend North Georgia Replacement Windows to replace your windows and doors. You will be so glad that you did!

I would recommend North Georgia Replacement Windows; their installed windows are very sturdy.

North Georgia Replacement Windows is a professional and reliable organization to work with!

Value

Value - They are very expensive. I know I could have gotten a cheaper window but I wouldn't have gotten the service and quality that I got.

Areas Of Satisfaction

Areas Of Satisfaction - They always do what they say they are going to do, are very responsive, and follow up and make things right if there are any problems. I didn't have any problems with the installation, but they have been back to my house before for other things and are very responsive.

Areas Of Satisfaction

Areas Of Satisfaction - The communication was very good!

We could not be happier with our new doors. From the sales service to the completed installation we are more that satisfied and will be using NGRW to replace our windows in the near future. Have already recommended them to friends.

Additional Comments

Additional Comments - Thank you, Mr Glenn Burns for recommending NGRW

North Georgia Replacement Windows provided great service and employees.

Areas For Improvement

Areas For Improvement - North Georgia Replacement Windows was phenomenal.

Recognized Excellence

Recognized Excellence - The sales rep was knowledgeable and was in contact with me during the process. The installation crew and foremen were great as well. Overall, it was a great experience.

This is an awesome business with great service

Clean & Safe

Clean & Safe - The installer’s were very neat and respectful of my property

Construction Quality

Construction Quality - I was very happy with both the quality and professionalism. The installers were great.

Clean & Safe

Clean & Safe - The job site was absolutely kept clean and safe.

Areas Of Satisfaction

Areas Of Satisfaction - North Georgia Replacement Windows met and exceeded my expectations in every category. The crews were professional, on time, and communicated well. The installation was completed professionally. They cleaned up when they left. It was great.

My wife and I have lamented over the last fews years about the loss of quality and standards with services and work, in general. Blame it on the recent pandemic or current times we live in, but NGRW renewed our faith that high standards and exception quality still does exists. We felt like we got "white glove" service all the way through and we just can't say enough how much we appreciate it!!!

Clean & Safe

Clean & Safe - These 2 windows were being installed in our living room containing large antique pieces, silk upholstery, & oriental rugs. The care taken to protect everything was superb. They literally covered it all. They also cover the hardwood floor with thick padding in front of the windows for protection. They explained the noises they would be making just to set expectations. After they left, other than two beautiful new windows, we could not tell they had been here. Even the driveway where they were working was very clean.

Work Done Right

Work Done Right - It's been a week and a half since installation and by all accounts everything looks right and feels right. As I was observing the whole installation process I felt confident the crew was extremely experienced and knew what they were doing.

Areas Of Satisfaction

Areas Of Satisfaction - My wife and I have lamented over the last fews years about the loss of quality and standards with services and work, in general. Blame it on the recent pandemic or current times we live in, but NGRW renewed our faith that high standards and exception quality still does exists. We felt like we got "white glove" service all the way through and we just can't say enough how much we appreciate it!!!

Additional Comments

Additional Comments - This is our second major installation with North Georgia, and both times they exceeded our expectations. Everything went flawlessly, and we continue to be very impressed with the project team, the installation team, and follow up afterward.

Anyone needing replacement windows need to give NGRW a call for the best windows on the market!

Communication

Communication - They kept me informed every step of the way.

Work Done Right

Work Done Right - The work was done to my total satisfaction.