I found them to be very responsive. They followed up well with items and they stood by their commitment to fix things that weren't quite right.
I don't care too much for the online paper work.
I have used many organizations in the past and found Nu Look Home Design to be the highest quality. I would never use anyone else at this point.
Everyone I spoke to was very nice and responsive. The work started about 2 weeks after signing a contract. They came several times to bring roof samples. They started work as promised, with a large crew that worked SO hard for 2 long 13 hour days. The yard looked spotless, no nails or debris left behind. The crew happily made one small change at my request. The crew to install the gutters came two days later and did a great job too. We love the new roof and gutters!!
My sales rep, Martin, was excellent and represented Nulook well. The installers did a good job, but there was a lack of communication regarding scheduling (start and end times). It would have been appreciated if I could have been informed in advance so that I could have arranged my schedule accordingly. My main area of disappointment was the project manager. After the initial visit, I did not feel like he was a partner in this project. That said, I probably would recommend Nulook as an option.
I like the company. The only issue is I was not given enough time to research the project. There was pressure from the salesman. Some of the information provided was not true. There was too much pressure from the salesman. I could have got a better price for the installation. I felt I overpaid. They did not install it the way they pitched it to me.
From start to finish, everyone was really helpful and made the process really smooth. They were very informative.
Everyone we've interacted with at Nu Look has been kind, responsive, and professional. They worked very to to get our insurance to cover as much as possible (especially Steven Golis - he was a huge help). We're thrilled with the quality of the work, and absolutely love both the look and feel of the new roof and siding. We will definitely be recommending them to others.
The overall experience was great. The salesman (Ben) was outstanding and when the installation crew caused issues, one of the owners visited me in person.
Overall, a positive experience
They were on time, timely, professional, respectful of our personal items, quick, and efficient.
I had a fantastic experience working with the Nu Look siding and door teams. They did an outstanding job. They were professional and skilled workers.
They have excellent customer service and timely service. I am very satisfied with the finished product.
Nu Look Home Design was very affordable, competitive, and delivered better quality than its competitors.
The roof looks great and from talking to other neighbors who recently had a new roof the price was reasonable.
They have been totally responsive when we had any minor issues. The service department technicians that came out were very professional, and we are very pleased.
Nu Look completed my roofing project on time, on budget, professionally and perfectly
Nu Look Home Design provides great service. I couldn't be happier.
I like the quality of work but the follow-up was a little bit lacking. That's why I didn't give it 5 stars.
They did what they were supposed to do, and I had no problems.
Nu Look Home Design provided good quality work and communication. The only issue I had was that the estimate should be in a more legible format as opposed to written out.
We did our roof replacement and it was a good quality and professional service.Trustable company. I would definitely go with them for another project in the future.
Installation Team super professionals
The process was quick and easy. Nu Look Home Design got the job done with excellent craftsmanship. I could not ask for more.
Communication with the company has been difficult. At times, getting requests handled is extensive.