I found them to be very responsive. They followed up well with items and they stood by their commitment to fix things that weren't quite right.
My sales rep, Martin, was excellent and represented Nulook well. The installers did a good job, but there was a lack of communication regarding scheduling (start and end times). It would have been appreciated if I could have been informed in advance so that I could have arranged my schedule accordingly. My main area of disappointment was the project manager. After the initial visit, I did not feel like he was a partner in this project. That said, I probably would recommend Nulook as an option.
Overall, a positive experience
I had a fantastic experience working with the Nu Look siding and door teams. They did an outstanding job. They were professional and skilled workers.
They have excellent customer service and timely service. I am very satisfied with the finished product.
They have been totally responsive when we had any minor issues. The service department technicians that came out were very professional, and we are very pleased.
Nu Look Home Design provides great service. I couldn't be happier.
This company is all it says it is. Their advertising is strong and they came through. We love the patience and respect that was showed us.
I did not want to continue with the deal, but I was told it was too late because I had already signed. I was told that I was going to have to come out of pocket. It was not good customer service.
Everything was exceptional organized and well handled.
You are very expenses so I would have to consider that when making a recommendation.
Throughout each step of the process, I felt the service was great.
Nu Look did my siding. It makes my house look brand new. Excellent job!!
Overall good experience so far! I’ll keep you posted for the rest!
I thought Nu Look Home Design was very professional and fast. The crew was well organized and polite, and I really liked them.
I was very pleased with their customer service.
Nu Look Home Design has finished two projects for us. The first was a full new roof, and the second was new exterior steel doors. We could not have been happier with the quality of materials, workmanship, and professionalism of everyone on the project team. It was a great experience.
I’m glad I decided to go with you guys. For doing my windows doors and siding y’all did a great job I appreciate it. Thanks for your hard work.
I was very satisfied. I found it expensive.
Everything on our roof looks great! Kevin, our salesman, was very efficient and great to work with.
They were very responsive, and it was high quality.
Did a great job!
Yes
I already took the sales rep over to a neighbor to try to help them get their roof fixed.
I would recommend Nu-Look to anyone looking to have their roof replaced.
There was miscommunication between your various groups.
Did a good job thanks so much
very prompt & efficient both the saleman and the workers who showed up right on time, were respective about their work and finished in an amazingly short time.
It all starts with the employees. Nu Look Home Design has done work on my home before. They do absolutely gorgeous work.
I felt everyone from the sales rep. to the installers we very helpful and made sure I was comfortable and had my questions answered throughout the entire process
The company and their employees were professional and did a great job. We had a slight hiccup and they quickly resolved the problem to our full satisfaction. The job was done expeditiously and they had all the materials ready to go on day 1 (unlike our neighbor, whose renovation work seems to start and stop because not all the materials were available at the start of the job).
There was something I disagreed with them on.
I thought the staff was efficient, kind, and thorough.
New Look Home took care of all the paperwork with the insurance and made the transition stress-free.
Chad was the representative we met with. He was very thorough, and we were pleased with the process.
Nu Look was probably the best home-improvement contractor I've ever dealt with. They participated in the initial evaluation, coordinating with an independent appraiser, effectively lowering the cost somewhat. Their team was awesome, doing an outstanding job of removing and replacing the roof shingles on our home. They were especially careful in protecting shrubbery and trees around the house. The final look of the new roof was perfect.
We chose Nu Look for our windows because they did such a great job when we needed a new roof. They did not disappoint us. We are very pleased!
They were very helpful with getting everything accomplished with the insurance company. They were thorough and double-checked things with the project. They were contentious to make sure we could get out of the house safely without debris falling down.
Overall I think everything went pretty well.
Nu Look originally quoted me for $25k to replace our roof. They had a 50% off labor sale that brought the roof down to $15k. At no point did they tell me they could replace the roof for less if we also bought solar panels - so I went with their competitor who was able to replace the roof AND add solar panels for about the same as Nu Look's original quote. I agree with another person's review - they're very sales-driven rather than customer driven. They only care about meeting quotas.
Very friendly, professional and responsive service. Took care of everything with insurance company. Quick and clean installation.
Very proactive in following up on schedule and timing.
All work was not performed
Overall and from end-to-end, especially with Robert Kitchings, we had a superlative customer experience. Generally customer service across all sectors has, sadly, declined, but our work with NuLook was exceptional.
Not at this time. Time will tell if we seek to actively discourage.
The service is excellent from start to finish.
Overall it was a good experience, however there was a communication issue.
The team was very hardworking. The customer service was very good. My questions were answered. Everything went according to schedule.
Everything about our experience with Nu Look Home Design was excellent from beginning to end. They are terrific pros when it comes to project management.
I would recommend NU Look to friends and neighbors because of the Excellent Job they did for me