Jason and I are extremely happy with our decision to build our dream home with Old World Custom Homes and therefore would most definitely recommend this company to anyone looking for a reliable builder.

Schedule

Schedule - Our project manager, Stuart Youzi, was organized, communicative and proactive throughout the entire building process. He addressed any issues that arose and made sure everything stayed on schedule. He kept trades on time and organized so no time was wasted when schedules unexepectedly changed.

Communication

Communication - Communication is key when building a home. We always felt as though everyone at Old World was approachable and very responsive. We were all always well informed every step of the way.

Problem Resolution

Problem Resolution - Whenever an issue arose, Old World handled it promptly and professionally always offering solutions that kept everything on track, giving us peace of mind.

Construction Quality

Construction Quality - Old World provides superior workmanship. We were amazed to see the quality of materials used throughout the building process.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - We can't say enough good things about the Old World team that worked on building our home (Kevin, April, Kristen, Stuart, and Sam). However I have to highlight two of these very special employees, Stuart Youzi and Kirsten Osborn. These two went above and beyond our expectations. They were beyond professional, detail-oriented, and clearly cared about the work they were doing both for my family and Old World Custom Homes. These employees are truly an asset to the company. Without Stuart and Kirsten this experience would not have been the same and their dedication really shows in the final result. We are so grateful for their hard work and dedication-it made the whole experience absolutely fantastic.

Selection Process

Selection Process - Kirsten Osborn knew exactly how many choices to offer so I wouldn't feel overwhelmed. She has a natural intuition for knowing the perfect amount of choices for the client.

Expertise

Expertise - Kirsten Osborn guided me through the selection process seamlessly and executed my vision for our home perfectly. She took the time to truly understand my style and vision, and even went the extra mile by doing her own research to refine the concept and ensure every detail was just right. Her ability to translate my ideas into a design was spot on and it made the experience so much fun. Thanks to her expertise and dedication, our dream home is even better than we imagined. No other designer for any other company would have done what she did for us.

Areas Of Satisfaction

Areas Of Satisfaction - Without a doubt our project manager, Stuart, went above and beyond all of our expectations. He went the extra mile in every aspect of the job. Stuart is incredibly hard working, always professional, and consistently helpful and kind. His dedication to ensuring our project ran smoothly and his ability to address any concerns made the experience exceptional. His positive attitude is contagious and he is truly an asset to the Old World Team. We couldn't have asked for a better partner to guide us through the process.

Professional high quality and knowledgeable staff.

Follow Up

Follow Up - The entire OWC team have been excellent at following up with us and so far have corrected any issues that have risen.

Professional & Organized

Professional & Organized - The buildertrend app kept us well informed about the entire process from design to selection to financial. Very organized.

Schedule

Schedule - I don’t know how you could have possibly built it quicker! Kudos to Dave Miller.

Problem Resolution

Problem Resolution - We have had a few minor issues during the build but between Dave, Natasha, and Mike Brown they have been very quick to resolve or address the issues.

Construction Quality

Construction Quality - The trades seems to be very clean and professional and knowledgeable.

Areas Of Satisfaction

Areas Of Satisfaction - I always felt like I had an advocate at OWC. I couldn’t believe Dave and Natasha and Lisa were literally a text away from any questions that arose and they responded any time of the day. Took a lot of stress away.

Professional & Organized

Professional & Organized - Stuart is meticulous and kept the project rolling smoothly.

Schedule

Schedule - Stuart was wonderful! Stuart knew that for me to get time off for moving into our home would require impeccable timing. He gave us a date in the time frame that I could request time off and that is the day that we closed.

Communication

Communication - Stuart, Adam, Sam and Kirsten were in constant contact with us. They responded to emails and texts within 24 hours or less.

Problem Resolution

Problem Resolution - When issues came up, as they do when building, Stuart called us immediately and offered solutions to the problem for us to choose.

Expertise

Expertise - Sam and Kirsten had great ideas and helped us create a design with great finishing touches that fit our home and personality. They had great ideas for design or layout improvements as the build went along. Their great ideas combined with items that we sourced on our own. They helped us put it all together. We made a great team! Go team BSC!

I had a great experience with the company overall. They were upfront with everything from beginning ideas to final cost. The team members were able to answer questions and give you a clear direction for our entire project.

Schedule

Schedule - Dave Miller kept our project moving at an incredible pace. We were blessed with great winter weather which allowed our project to be completed 30 days before originally projected. Dave orchestrated all of the trades beautifully and was able to get all of our concerns addressed as they came up.

Communication

Communication - Great communication! The entire team worked together to get answers and advised of necessary changes within the project.

Problem Resolution

Problem Resolution - A majority of our concerns we had were already in the process of being resolved when we brought them up. So far warranty issues have been easy to process. Very happy with the customer service aspect of the company.

Clean & Safe

Clean & Safe - Very clean job site. Very little trash was found during our visits and we never felt the house was “dirty” aside from normal/expected construction “dust”.

Construction Quality

Construction Quality - Very impressed. We utilized a third party inspector during framing to help us insure our investment was being protected. He told us in his 40 years of home building experience, this was one of the best houses he had seen built. You can tell the pride that the team takes in building the home from how they store materials, how they keep the job site, and how the address the owner when are on the site. Every team member we interacted with was proud to show us what they had done on the project and wanted to make sure we didn’t have any questions that needed answered.

Employees & Subcontractors

Employees & Subcontractors - Like I said above, Old world employees and subs take a tremendous amount of pride in their ability to brings your plans to reality. This is demonstrated by the time they take walking you through the steps of the design, build, and finish of the project. It was very great to work with a team that has that mentality.

Prior to signing a contract with OWC, I talked with/met with about a dozen other builders/contractors. I received the most information and support from OWC than I did with any other builder.

Salesperson Knowledge

Salesperson Knowledge - I was speaking with Jim, emailing l back and forth, for about 3 months determining the perfect floor plan and build for our family, it was then, after 3 or so months that I found out he was part owner. I never felt like he was hurrying me through the process or rushing things along - he truly cared and wanted our family 100% happy prior to moving on to the next step.

Professional & Organized

Professional & Organized - Extremely organized. Most definitely a "trust the process" type of situation.

Schedule

Schedule - Adam was amazing! He, too, was also responsive and I truly felt comfortable asking him anything regarding the build. He kept me in the loop constantly and the home was finished 3 months earlier than expected.

Communication

Communication - I wish I could give this a 6/5 - communication is a big deal to me, and our family was constantly kept in the loop; starting from early design phase all the way up through the construction phase. All around wonderful communication.

Problem Resolution

Problem Resolution - Between Adam and Natasha, they never panicked and always had a solution.

Expertise

Expertise - The patience Natasha had was incredible. She helped us quite a bit along the way giving suggestions and guiding us. She truly knows what's she's doing and we discovered that early on in the process, so it was very easy for RJ and I to trust her.

We are thrilled to be living in our dream home on our dream lot. The Columbus team was able to help us design a completely custom home, without us feeling overwhelmed. Pricing was transparent from start to finish. We enjoyed working with every old world employee we came in contact with.

Expertise

Expertise - We were particularly impressed with April’s ability to draw us a completely custom home which complemented our lot and achieved all of our “must haves”.

I think everybody there is top-notch and professional, they met all of our needs and gave us our beautiful dream home.

Absolutely!!!!

Salesperson Knowledge

Salesperson Knowledge - April was extremely patient with us in designing a home. The original design had all the elements we wanted, but after sitting on it, something just didn't feel right about it. April reached back out and took this feedback in stride. Knowing our wants and needs, she was able to pull some existing designs for us to view. One in particular resonated with us and we were off to the races customizing this to meet our needs. I'm certain that April's efforts and patience with us on a design ultimately led to us choosing OWC as our builder. Thank you APRIL! Your design work is amazing! We loved working with you.

Professional & Organized

Professional & Organized - I was able to catch Stuart onsite at our home quite often. It was comforting to know that he was actively overseeing the project and had a great handle on things. Stuart would text when he had a question and took any upgrades with stride. The customer of a home of this level has to make Stuart's job so much more difficult with selections, changes etc. I appreciate Stuart making all the efforts managing all the trades and delivering a great end product. I even told Stuart a few times that Kirsten is the "boss" on some design things. The working relationship between all was so good that some design changes were adjusted without me really knowing . . . I always smiled when things turned out perfect or better than expected. (I.e. black ceiling in wine and bourbon room and a few others). Great work Team!

Schedule

Schedule - I will absolutely give 5 stars here. Our realtor felt that getting a jump on the selling season of our old home would serve us well. It was a home that didn't sell when listed not too many years prior. Of course it sold rather quickly this go around. Unfortunately the buyers needed possession a couple weeks before our home was done. I give kudos to Stuart for putting the afterburners on to take the project to the finish line. Getting the detached garage done for storage of our things really made a world of difference in helping us out. Thank you Stuart and OWC team.

Communication

Communication - I would say this really is OWC's strong point. Everyone was great at communication and got back to us in a timely manner, ALWAYS!

Problem Resolution

Problem Resolution - Building is never without some hiccups. One must go into a building project knowing that some unexpected things WILL happen. We had relatively few major issues, which is a testament to OWC's attention to detail. The things that did occur, if major often was a phone call and we worked through them together as a team to find the best resolution suitable to all parties.

Clean & Safe

Clean & Safe - Kevin likes a clean job site!!! It was a clean and as safe as any job site can be.

Construction Quality

Construction Quality - Bar none,, the very best quality and workmanship!!! No corners were cut anywhere!!!

Value

Value - I spent more than I budgeted, however I got a home so much better than I originaly anticipated and really everything I ever wanted in a home. It truly is our dream and forever home to enjoy! Now that we are staring to move in and live in the home, all the little things and all the things that we upgraded are making an amazing difference to our enjoyment. I would encourage a customer to do things they want now. It's too difficult to change things later and things you will may enjoy the most could be missed.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - I think everyone deserves an exceed exceptions award. April on starting over in the design (only 1x for us lol, but like 10x for my garage haha), Kirsten for answering my random design emails. I liked it best when Kirsten told us NO! The best designers will bring your vision to life but more importantly prevent you from making a terrible design mistake. Sam coming in mid design on us but really slipping in some great selection ideas and us knowing her ideas were wow that is great! Stuart for working while struggling with health. SO glad you are on the mend and thank you for your service to our country sir! Kevin, onsite for the dig and came to my variance meeting. Your support and management was very much appreciated particularly handling all your normal duties while filling in for Stuart when during his recovery.

Expertise

Expertise - What a keen eye for style!!! Kirsten is on point!!!! Kirsten, Stefanie and I were able to find solutions We had some good banter! I would let Kirsten design any future project of mine any day of the week!

Areas Of Satisfaction

Areas Of Satisfaction - When one uses a custom builder there are usually still restrictions. Not the case here. OWC will do whatever you want to bring your vision to life. OWC was simply a perfect partner to build our forever home.

1000% YES!!!!
We sing your praises to all of our family and friends and would Proudly recommend you to anyone we know!!!

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - Morgan was wonderful!!! Stellar designer! Ivan and his crew were fabulous to work with and provided beautiful cabinetry Jim is a great salesman. Very personable. Perfect front line person!!!

Additional Comments

Additional Comments - We sing your praises daily to anyone who looks at the house or talks to us about our house. We would 1000% recommend you to everyone we know!!

Expertise

Expertise - Our project manager and design team made the entire process seamless and stress free. For what could be a very difficult process to build a custom home, Old World made us feel so comfortable, excited, and relaxed for the entire process.

Communication

Communication - Buildertrd updates kept us informed every step of the way!

Problem Resolution

Problem Resolution - Any problems we encountered were with outside of Old World control or were very minor and resolved quickly and effectively.

The team was responsive and quick with issues as they arose during the building process. The Selections process was much simpler than it could have been, the team was very organized!

Areas Of Satisfaction

Areas Of Satisfaction - The selections process with Morgan was relatively stress free!

We were very happy with the process from start to finish. Everyone we worked with at OWC was extremely knowledgeable and a pleasure to be around! You helped make what could have been a very stressful process easier than anticipated.

Expertise

Expertise - April, Adam, and Kirsten were all so good at their jobs! We always felt that they had our best interests in mind and they were a wonderful resource to us during the design and build process.

Professional & Organized

Professional & Organized - 100%. There are a multitude of moving parts that must be organized and Adam did a great job wrangling all of the contractors to get the job done.

Schedule

Schedule - We were done with our project in the anticipated time frame.

Follow Up

Follow Up - We met April during the 2022 Parade of Homes in Columbus. We reached out to her the next week and we had a floor plan in less than one month from the initial meeting!

Salesperson Knowledge

Salesperson Knowledge - April and Kevin had great ideas and suggestions and were able to answer all of our questions during this meeting.

Construction Quality

Construction Quality - We have had the opportunity to look at homes from many other local builders over the years and never quite found a builder that seemed like they would be a good fit for us and what we were looking for in a home. After meeting with April, and walking through your model, we felt like you were the builder we had been looking for. We love that OWC is a true custom builder from plan design to selection choices. Working with April on the house plan was seamless. We loved working with Kirsten and using her expertise to help guide us when making our selections and providing the assurance that we were on the right track with our design vision.

Communication

Communication - This has to be one of your best qualities. I can't say how much we appreciated the quick responses to phone calls, emails, and texts during our build. Thank you!

Problem Resolution

Problem Resolution - If any issues arose, you were very quick to deal with things and help mitigate a larger issue from arising.

Selection Process

Selection Process - We loved that we could pick ANYTHING and not have a limited, builder driven, selection list from which to choose from. This is one of the features that made OWC attractive to us when selecting our builder.

Clean & Safe

Clean & Safe - Adam kept on top of things and made sure the subs cleaned up after themselves.

Value

Value - We feel that the quality of home we built, with the selections we chose, falls in line with current economic prices.

Trust

Trust - Most definitely. You have 100% up to this point and we don't have any concerns that you would not do so moving forward.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - We can't say enough good things about April, Kirsten, and Adam! These are the three individuals that we worked with the most closely and we feel like they have become good friends!

Areas Of Satisfaction

Areas Of Satisfaction - Adam always took the time to provide us with answers and solutions to any issues that arose. He is extremely caring and conscientious with the projects he oversees. Considering that this house was Adam's first start to finish home with OWC, he did a wonderful job and we loved working with him!

Absolutely!

OWC was the perfect builder. Every part of the process was smooth and exciting. They are fully custom builder. Any idea you have will come to life. Every person in the process had amazing communication. Couldn't recommend them more!

I loved our experience. I thought they did an incredible job for us, and I work for a home builder.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - Kevin, Adam, April, and Kirstin exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They met/exceeded our expectations everywhere. We have a beautiful home.

Additional Comments

Additional Comments - I work for a home builder so watching how clean they kept the site and cared of our home was really neat to see.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - No one fell short; they exceeded our expectations in communicating directly.

Additional Comments

Additional Comments - I'm satisfied with everyone at Old World Custom Homes. They are down-to-earth people. It's nice to have a local builder who is convenient to deal with. They always treated us kindly, respectfully, professionally, and on time. There isn't enough space to write all the good things about them."

They were good to work with.

Schedule

Schedule - They did it in the timeframe they said they would.

Lead Source

Lead Source - I did research myself while looking for specific builders in the area. The design features of their home and how they price things accordingly are what brought me to them. Old World put together a price in the long run that was cheaper than other builders. When you price compare similar builds, they were cheaper and less of a headache. Their model was similar to what I would normally do. The process was more enjoyable than for some of the other builders.

Areas Of Satisfaction

Areas Of Satisfaction - Old World had my back in making sure that everything would be done with the trade. I felt my relationship with Old World held higher value than with their subcontractors. They made it clear that even though I made some requests, they would always follow through and make sure things were done a certain way. It was perfect.

Additional Comments

Additional Comments - They were good to work with and communicative. They were upfront with everything, including timelines and costs. If we were not selecting things in time, they were letting us know. They were good about all of that, including giving us notice. My field supervisor was good. Kevin and Adam were great. I highly recommend Old World builders for new construction.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - Jim, Cindy, Morgan, and Dave did a fantastic job.

Areas For Improvement

Areas For Improvement - Old World Custom Homes did not fall short of my expectations in any area; it was easy to work with them.

Areas Of Satisfaction

Areas Of Satisfaction - Old World Custom Homes meets and exceeds my expectations in all areas.

Additional Comments

Additional Comments - "It was a pleasure to work with such a great group of people.

Employee / Contractor Satisfaction

Employee / Contractor Satisfaction - The project manager exceeded my expectations.

Additional Comments

Additional Comments - Working with Old World has a wonderful very few if any things I’d change during process. Team is great at understanding your needs/wants and really works hard for and is never pressuring you.

While Old World does have some great craftsmanship (especially at the base build level), we struggled with communication and accuracy during every step of the build. The design process was great, but the execution was painful. Their inability to do basic Project Management and communication was surprising, given the price point and quality of the homes they build. Attention to the details we chose was arguably worse than their project management capabilities. We had to intervene and deal with numerous contractors and supplier partners of theirs (many of which mutually complained about OWC dropping the ball and not communicating). Our home was constantly deprioritized and never once did we actually feel as though Old World was there for us. They did not admit or take responsibility on many issues and errors. Our home completed in October of 2021 and we still (March 2023) have open action items that I have zero confidence that they will resolve.

The whole process of building was very streamlined, efficient, and professional. The build quality also second to none.

OWC builds a high quality home exactly the way you want it. We are very happy with our choice of builder and their team is amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, the house is great! We've had a few issues since move in, and OWC has responded immediately. It is much appreciated. It's nice to know they are still there for us after the job is done.

Additional Comments

Additional Comments - We have had a great experience, Jim and Andrew have been a pleasure to work with. Their quality of materials is superior, and we cannot wait to spend the rest of our lives in their home.

Problem Resolution

Problem Resolution - Dave was wonderful and always addressed any issues in a timely manner.

Selection Process

Selection Process - Natasha was a dream to work with. She made the whole process fun!