Fast, well explained, quality products

The lifetime warranty was a major factor in our final decision.

Team leader demonstrated competence and experience, adjusting approach to our job which resulted in a much better final outcome.

The work was quality was excellent and the crew was easy to work with. They did delay the work a day and never showed up before 9:30 - 10:00 on the days they worked. They did stay until the job was done into the early evening.

From start to finish the project was handled very professionally. The install crew were very knowledgable, respectful and tidy.

Well, our install for the shower was involved for 6 days. Not pleased with that at all. The men were all nice but that was a huge inconvenience for us for the amount of money we paid for this shower.

We were a bit confused by apparent crew changes, although everyone seemed nice enough. Were some of them being trained on our job?

The products themselves are excellent, the non-plastic material of the walls, the way the corner pieces are made, the quality and convenience of the double shower head, the fold up seat and the fact that it's so well made it can hold the weight of someone 3 times my size, were all of the highest quality. The peace of mind that comes with knowing my husband will be safe, that he won't trip stepping over the side of a tub, and that if he were to slip, the grab bars would hold him and the safety that the seat affords are unparalleled. The install team, Ted, Rich, Danny and Manny, were incredible and just so far above average, it's hard to put into words without sounding insincere. They excelled in every way and made the process quick, easy, and convenient. I didn't even have to clean when they left.

The installation team was great and very professional, they encountered a couple of hiccups and solved them very well .

Clear presentation of options and cost. On time. Efficient. Clean installation. Respectful of house and residents, including dogs.

It is expensive, but the install was well done.

We have an old house. The installation was a little more complicated than some, but Chris and his team did a beautiful job and kept us well informed every step of the way.

I have already recommended your company to 3 friends

Great product looks fabulous. Great people to work with.

Very professional. Always on time as expected.

8 is a high number. Not much room for improvement

Pacific Bath was very flexible with scheduling. We ordered everything in March but didn’t want it installed until June. They had no issues with storing our materials for that length of time.
The install team were very respectful of my home, covered the flooring from front door to the bathroom. They cleaned up after themselves after day one and on the last day. They were friendly and timely.

The company was accommodating and easy to work with. The staff that came were very friendly, worked hard and were respectful.

Very professional, respectful and courteous to our home and did an absolutely wonderful job

Competent, professional, knowledgeable, and pleasant installers who cleaned up as they worked.

Two words Professional and Quality product!!!!!!!!!!

1.The pan was measured twice and the pan was delivered the wrong size
2. Homeowner suggested doing the demolition then remeasuring which the crew did. The pan came the correct size but the wrong color
3. We agreed to have the pan repainted. It came damaged but installers managed to repair it on site.
4. During installation, the paint just scraped off the pan.
5. Pan was remade and installed. And job completed.
This was a disaster from the beginning. The only compensation was $325 “rescheduling” fee.
6. The installation time took 6 MONTHS!!!

It was an interesting experience. The salesperson was great, as were the installers. My only issue was that the wrong back panel was installed the first time around, and I had to wait until today to get the right one put in. But the installers were all friendly and professional.

Short lead time, honest sales rep, quality product.

The entire experience from Sales Rep to Installation crew was flawless. The only thing I found confusing was that when I signed the initial paperwork, I was not given a copy to show that I had just written a check for over $10,000. Despite that, I want to thank Pacific Bath for their Service.