I didn't receive the glass partition to my bath or the head ready pillow.
I have asked about it several times with no replies. Thanks Shirley

Very professional from start to finish. Everyone we came in contact with was knowledgeable and pleasant!

I liked the quality of the materials.

Having such a massive job done in 2 days was amazing - with beautiful results.

I was told the shower doors would not spot they would be clear after a shower and I took my first yesterday and the glass looks dirty and I don't like it at all. I would have never had clear glass put in. What can you to change the shower doors.

In home presentation was very informative and representative very personable.

The crew was friendly and wanted to make sure my house was protected during the construction which was great.Here is the but though, I showed the installer examples of what I was wanting and expecting of the silicone sealing and it was the complete opposite. There was and still is silicone everywhere. I had to sand off all silicone from the ceiling and repaint all the brand new paint and now I don't have the straight lines it would have had if not for the overuse of silicone and proper applying. Having a crew with great customer service and great features of the product installed doesn't help a person over look a bad install. I probably won't recommend to anyone unfortunately.

In-Home Sales

In-Home Sales - Sales man was knowledgeable and friendly but he only sold me on the product "HE" wanted to sell. The only option he gave me was the stone but didn't go over what options for shower door or shower heads etc etc. He basically said I'm going to install this and that. Then if I didn't sign right then and there I wouldn't have got the discount. Forcing a sale and unfortunately I fell for it.

It is a nice shower. Customer service is very good.

Expert installation of quality product

The product and the job as a whole is expensive and I expect the final product to reflect that. The small details that make a job look of good quality were not done as well as they should have been done. One example is the silicone placed in the edges. It’s too thick and somewhat sloppy. It’s too thick. There was damage done to the other side of one wall where the shower plumbing is and needs repairs. Nobody has called me to and about it nor to schedule the repair.

The initial installers forgot to remove a plug in the booster thereby preventing hot water tank from working. Three days later a repairman came over and figured out the problem and promptly corrected the error. I'd suggest the initial installers double check their work and have the company reward them accordingly. The fill time was NOT two minutes but closer to 5min. The drain time was accurate. The performance of the walk in tub was F A N T A S T I C!!. What a difference it has been in our lives!!

Communication needs to be better. We placed our order and then heard nothing for a couple of months. Due to weather our install was delayed, not

The entire experience from beginning to end was excellent from the first phone call, to the representative that came and the fabulous crew that installed my beautiful shower. I have already recommended your company to a friend and upon seeing my beautiful shower and hearing my recommendation she was going to your show room. I will continue to recommend your company to anyone wanting to have a beautifully remodel bathroom.

Be more accurate with time to complete work needed

The installers were very professional and did a great job. The job site and project kept very clean which was very appreciated...thanks....

All around experience was better than expected with a beautiful end product. Good people

Please see my other responses, but in short, the presentation is centered around Pacific Bath's talking points and glossing over minute details.

Quality showers installed by knowledgeable professionals

We like the look of the finished shower and the quality of the materials.

Staff were timely, on task, and produced a quality product. Mom was pleased with her new shower.

I am completely satisfied with the entire process. From salesperson to the workers who completed the work in one day. The shower is bright easy to clean I shelves a support bar, and a teak seat. No complaints all is a great experience

The installers were exemplary. They described the process as they went along and asked for our input when needed. They were neat and cleaned up after themselves. Furthermore, they were kind, friendly, and made the entire process worry free and, actually, enjoyable. We would have them back any day! Also, the quality of the materials used is excellent and guaranteed.

Everything went very smoothly. Completed within 1 day whereas the estimate was for 2 days. Roberto (Beto) and Adrian were very professional and efficient. The shower is great. Thank you very much!

We chose the calacatta crema option for our shower. When the salesperson brought samples we took the sample in to our bathroom and looked at it under our lighting and we liked it. After the install, our shower looks pink and purple, the only help we got was advice to get brighter lighting. We aren't pleased with the product or how it turned out.

A really great product and the installation team was outstanding!!

Installation unexceptable asked for an inspector to come out no response 20K down the drain

Quality of the product is below of what was advertised. Very difficult to clean water stains

Outstanding work

Everyone we dealt with were very good.

The salesperson and installers were very courteous and experienced!

The whole operation from sales bid to pre installation communications to final installation was an exceptionally smooth user friendly process.

I have a quality shower that is guaranteed! The shower is beautiful and down the road, my husband and I would like to have our shower remodeled.

My shower is perfect.

The crew that did the job was outstanding. They showed up on time. I could not have hand picked a better crew. Their work exceeded my expectations. The crew cleaned up at the end of each day and hauled off all the trash.We love our new shower and are enjoying it every day,

Great staff and service! Quality work showed up on time, Clean professional work

Value questionable and just not as I expected

The install followed the timeline we were initially given, everyone we contacted along the way was professional and followed through on what we discussed.

The installers were very helpful

The entire process from beginning to end was perfectly organized. Luther Fedora spent a great deal of time with me helping me select everything for the walk-in shower; Millie Velasquez was a thorough project manager assisting me in re-scheduling a few times due to heat problems here at my home. The two installers, Daniel Sanchez and Jorge Torres, were very organized and pleasant to have working here. They did a beautiful job installing and in communicating. Plus they were speedy in completing the project just as scheduled. And they left everything clean and neat.

It was very expensive but the shower is beautiful. I do not like that I did not get itemized pricing.

Other than a delay caused by miscommunication of the end product design and installation measurements by the in-home sales person (which was resolved without incident) which caused and unwanted delay we will recommend Pacific Bath to our friends and acquaintances.

The new shower was quite well installed and not only has great appeal but also fulfills our needs. The workmanship of the Pacific Bath team surpassed our expectations.

They professionally removed my old bath tub and installed my new walk in shower. The bathroom looks beautiful and the installers were very professional and cleaned up afterwards.

The quality of the product is high, and they did it in the time they said it would take.

Love the Kohler products, has lifetime warranty.

Quality of work seems great and the install team was wonderful but I’m having a door handle issue and so far they have not gotten back to me though they said they would by now. Final grade really yet to be determined

We would highly recommend to anyone looking for a new shower.

Several issues and disappointments regarding installation, probably specific to this case. End result is satisfactory. Would recommend with reservations.

The men you sent to do the work were absolutely fantastic! Bruce, Hector and Jeff were very professional, efficient, friendly and kind. They even changed the battery in a smoke alarm that was beeping in a back room. It was fun watching them work. I learned a lot. The shower is beautiful. They finished in 2 days and thoroughly cleaned up everything. If I could give them a higher rating than 10, I would!!!

I would prefer the door be frosted glass rather than clear... having hard water makes it hard to keep spot free.