We liked the entire process used in purchasing and installing our new shower. The salesperson was well informed, professional, friendly and courteous. Great job

The whole experience was very pleasant. All the people involved were friendly and professional

Too high price

We would highly recommend if you are in need of a shower that you consider Pacific Bath.

Employees were knowledgeable and easy to deal with.

Professional staff. Courteous. No mess. On time. Did not try to upsell during implementation. The pm kept me informed on the dates for activities. The cost was the same as it was sold.

Lower your price..the whole job only took 2 workers working from 8 am to 1:30 pm for 2 days so 5.5 hours per day or 11 hours per worker over the 2 days so 22 hours total labor. A plumber added 2 hours to the job so a total of 24 hours of labor. For the almost $19,000 I paid I feel like it was very over priced. If the laborers were paid an incredibly high $200 per hour that would only amount to $4800 for labor. The materials surely did not cost $5k but for arguments sake lets say they did then total cost to Pacific Bath would be a high $9800 and I paid twice that. Seems like too high a profit margin but I agreed to it. I guess the lifetime warranty may be used as justification but oh well.Onl

The install team did very good work.

Install team was prompt, did excellent job of install. They protected floor from any damage and cleaned up debris from job. Professional, personable abd thorough

The shower is exactly what was described and is gorgeous! The people from Pacific Bath are phenomenal, including Michael who designed our shower, the plumber and the 2 young men that installed.

Having such a massive job done in 2 days was amazing - with beautiful results.

The product and the job as a whole is expensive and I expect the final product to reflect that. The small details that make a job look of good quality were not done as well as they should have been done. One example is the silicone placed in the edges. It’s too thick and somewhat sloppy. It’s too thick. There was damage done to the other side of one wall where the shower plumbing is and needs repairs. Nobody has called me to and about it nor to schedule the repair.

The installers were very professional and did a great job. The job site and project kept very clean which was very appreciated...thanks....

All around experience was better than expected with a beautiful end product. Good people

Staff were timely, on task, and produced a quality product. Mom was pleased with her new shower.

A really great product and the installation team was outstanding!!

The salesperson and installers were very courteous and experienced!

The whole operation from sales bid to pre installation communications to final installation was an exceptionally smooth user friendly process.

The crew that did the job was outstanding. They showed up on time. I could not have hand picked a better crew. Their work exceeded my expectations. The crew cleaned up at the end of each day and hauled off all the trash.We love our new shower and are enjoying it every day,

Value questionable and just not as I expected

The install followed the timeline we were initially given, everyone we contacted along the way was professional and followed through on what we discussed.

The entire process from beginning to end was perfectly organized. Luther Fedora spent a great deal of time with me helping me select everything for the walk-in shower; Millie Velasquez was a thorough project manager assisting me in re-scheduling a few times due to heat problems here at my home. The two installers, Daniel Sanchez and Jorge Torres, were very organized and pleasant to have working here. They did a beautiful job installing and in communicating. Plus they were speedy in completing the project just as scheduled. And they left everything clean and neat.

Several issues and disappointments regarding installation, probably specific to this case. End result is satisfactory. Would recommend with reservations.

The men you sent to do the work were absolutely fantastic! Bruce, Hector and Jeff were very professional, efficient, friendly and kind. They even changed the battery in a smoke alarm that was beeping in a back room. It was fun watching them work. I learned a lot. The shower is beautiful. They finished in 2 days and thoroughly cleaned up everything. If I could give them a higher rating than 10, I would!!!

Very friendly. Loved having opportunity to see and touch the shower material

Excellent workmanship

quality parts and installation was well done.

It’s okay, but a little pricey after seeing the finished product.

We love our Kohler Safety Shower. The installation crew did a great job installing it and keeping our house tidy. They made sure everything was where we wanted it.

Because I was not going to do it and the salesman Robert changed my mind and i’m glad he did

From the beginning to the end, everything went as expected. I was informed by your office personnel as the component parts arrived at your warehouse, and given approximate installation dates. The installers showed up on time, the installation progressed as expected, and when they left everything was neat and clean. What more could you ask for. I am one happy customer!!

The guys were great to work with. I spoke to several people I work with about your company.

We have already recommended this company to our friends!

The work that was finished, passes. But the job that was agreed on is NOT what my 88 year mother , received!

The problem was & still is, the floor of the shower is 31/2 - 4 in. Higher than the rest of the floor. It's not the getting in. It's the getting out that's the scary part for Her

Pricing was over the limit and I should have signed. My friend paid $8,000 Less for the same job. I got ripped off.

The sales man, was smart and relaxed and helpful in helping me decide what I wanted. The best sales person I have ever dealt with. He should get a reward because I am very hard to deal with, I have been told by my husband.

I had an excellent experience working with Pacific Bath on my shower replacement project. Highly recommend!

Great products and excellent installation. The installers were knowledgeable, friendly, efficient and clean.

No hesitation we would recommend Pacific Bath.

I would recommend Pacific Bath to my worst enemy!

The tub is nice but there were a few issues. We believed we were getting Kohler faucets but the faucets say made in China and we found them loose. There was a scratch on the top of the door and little bits of silicone on the tub. Also after they left, we found the sheet rock in the bathroom below cracked with a footprint. The workers were good to work with, but should have taken more care in their workmanship.

Already recommended to a friend because of quality of Luxstone material and installation

I don't think they are timely with their response. I wanted an issue to be resolved; the shower has been installed for a week, and the person who sold me the package, the $20,000 shower enclosure, said someone would call me back from the office in 24 hours, and it was 24 hours yesterday afternoon. I have not heard from anyone.

I trust the Kohler name and company.

We highly recommend Pacific Bath and more than pleased with their Kohler Shower and professional installation.

More than we expected.

I cannot wrap my head around how this shower cost as much as it did. I would have trouble recommending this to anyone because so far I haven’t talked to a single person who thinks it was a good value. In fact, everyone I’ve mentioned it to has told me I got screwed. It is a nice shower, but the price for what we got was way too much.

Not likely to recommend and will post comment and review on social media to expect compilation to take 30+ days.

I highly recommend them. They were professional, on time, and in good communication. No surprises.

Install Team

Install Team - Our installers were the best. Their attention to detail was truly extraordinary and and they felt like family by the end of our two-day install.

Installation

Installation - I’m so in love with this walk-in shower. Thankful I didn’t wait until I absolutely needed the safety features to get this.