Based on our experience, we will recommend Paragon to anyone who needs the types of services they provide.
Concern For Needs - Absolutely understood our needs.
Follow Up - Scott and everyone else were responsive to our inquiries.
Professional & Organized - Very organized.
Schedule - We were given a schedule. Deliveries of materials, etc. adhered to the schedule.
Project Manager Professionalism - They used their expertise to identify problems (e.g., damaged sheathing) and developed appropriate solutions.
Communication - We received regular updates and were given access to Builder Trend for our account where we could check in.
Installation Crew Professionalism - Crews arrived on time and worked hard and long. The crew lead kept a list of things to be done in a particular sequence. They coordinated their work like a well-rehearsed ballet (without the tutus).
Construction Quality - Extremely satisfied! Our new windows and siding are top quality. They transformed our house.
Areas For Improvement - They did not fall short of our expectations in any area.
Areas Of Satisfaction - During the sales process, they showed us and provided thorough explanations of the best products and did not engage in upselling or pressure games. Communication was very good. They were responsive to all of our questions. The window, siding, painting and gutter crews were talented, experienced professionals who were clearly not willing to sacrifice quality for speed. They did not rush to get the job done. They took their time and did everything right. We appreciated that someone on each crew took photos of the progress each day and provided them to us on Builder Trend.
Recognized Excellence - It would be difficult to select one individual. Everyone with whom we worked in the office and on site provided excellent service throughout the process.
Additional Comments - In conversations with various members of the crews, we heard over and over again that they liked Paragon in terms of how the company operates. They stressed and appreciated that Paragon believes in doing quality work with quality products, which produces happy customers. We agree.
Areas For Improvement - You guys didn’t fall short during the family room/ bathroom remodel. If at all possible, the contractors need to clean the area that they pass through as well as the room that they worked in.
Areas Of Satisfaction - Communication for updates/ schedule change etc. are done in a timely matter.
Current Referrals - Not at this time.
Recognized Excellence - All of you guys are exceptional, it’s hard to choose,
I would highly recommend Paragon Construction for any interior or exterior project. My project was an exterior project, but a friend of mine used them for an interior project and she highly recommend them to me. They are more expensive than other companies, but once they started my project, they worked diligently until it was completed. There was no time they didn’t show up for days and come really late and leave early like some companies out there do.
Concern For Needs - Scott listened to my thoughts on what I wanted to do and asked questions to better understand my wants.
Sales Solutions - Scott was very thorough. He gave me his thoughts on what should be done and showed me pictures so I could see different options and what they looked like. Since I don’t have a huge understanding of construction, he very happily answered my many questions and was very patient with me.
Follow Up - Scott kept me fully informed on next stops and following up on paperwork, etc.
Professional & Organized - Paragon Construction was extremely professional and organized from day one to the last day. The portal they use which access is given to their clients for their project is a wonderful tool for communication. It shows where they are at every step of the way, shows pictures of their progress and you can send messages to them.
Project Manager Professionalism - The PM was very professional and courteous. He also had no issues with answering all of my questions and returning my messages in a timely manner.
Communication - Paragon Construction’s communication skills are excellent,
Installation Crew Professionalism - All of the crew was very professional and organized and very nice to deal with.
Clean & Safe - Yes, they cleaned up every day before leaving and protected the area.
Areas For Improvement - There was a mishap during the construction of the extended roof. It rained overnight and the water came in through my bedroom ceiling. I would suggest when constructing a roof, covering the roof with a tarp, even though rain might not be predicted, as a precautionary measure.
Areas Of Satisfaction - Communication, punctuality, friendliness, work ethic, professionalism.
Recognized Excellence - Scott Faison and Kevin Fournier
We have already recommended Paragon to several people. Their staff and sub-contractors were excellent to work with.
Concern For Needs - Jeremy did a great job of guiding us in our decisions.
Sales Solutions - When we got our quote, we needed to modify so that the cost fit our budget. Jeremy was great at helping us decide where we could make changes to get the cost within our range.
Professional & Organized - Everyone we had contact with were wonderful, friendly and highly qualified.
Schedule - Even with several problems, Zach kept us on schedule and got the work done as promised.
Project Manager Professionalism - Zach is an excellent project manager!
Installation Crew Professionalism - Joanna, John and all the workers were very careful to treat our home as if it were theirs.
Recognized Excellence - No - because EVERYONE - including office staff - were equally excellent. So shout out to all of them!
Areas For Improvement - They did everything that we wanted them to do.
Areas Of Satisfaction - Paragon Construction Company met or exceeded all of my expectations. They were all super polite and finished the project faster than the original schedule. They did a great job.
Current Referrals - We have given our neighbor Scott's contact information and business card.
Recognized Excellence - I would like to recognize Scott, Les, the general contractor, and Kevin, who was on site every day, for their exceptional service. Kevin was there super early, and he was super nice to me, my wife, and my kids. He took care of the property really well, the materials, and made sure that we were able to get in and out of the driveway. With everything that was going on, it was really good. Les and Kevin did a great job. Scott was phenomenal. Everyone was super knowledgeable.
Additional Comments - The builder app that they use is awesome. They are super communicative. Their communication was great. Everything that they said they were going to do on the builder app, they did. The payment was super easy. The app made everyone's life a lot easier. It was pretty good.
We have used Paragon to remodel our kitchen,21/2 baths, laundry room,mud room, and refinish our downstairs wood floors. They have replaced all of our outside doors. Over a period of about 5 years total. Seeing the same crew and subcontractors and knowing them by name says a lot about a company. We would recommend Paragon to anyone without hesitation. The people are quality and the work is quality.
Areas Of Satisfaction - Everywhere. Even touched up some paint for me on prior project
Recognized Excellence - It would be unfair to single anyone out as they are all quality professional people
Without hesitation
Concern For Needs - Answered any questions I had and brought up any I had not thought of.
Sales Solutions - Provided a great solution and thoroughly discussed the pros and cons of each option.
Follow Up - Very strong lines of communication with full availability.
Professional & Organized - Very thorough, professional and detail oriented.
Schedule - Delivered everything on the planned schedule.
Project Manager Professionalism - Top notch and thorough.
Communication - There was literally never a day we were unclear on what the status was and what the next steps were.
Installation Crew Professionalism - Great team, top notch professionals that had a great attitude every day.
Construction Quality - We love it and it looks great.
Clean & Safe - They did a great job making sure everything was clean and safe.
Value - One of the best investments we've ever made in our home.
Areas For Improvement - None
Areas Of Satisfaction - Top quality, very diligent with status updates and delivered on time. Literally could not ask for anything else.
Current Referrals - Yes, and have already reached out to them.
Recognized Excellence - Kevin, Kyle, Josue, Les, Scott and all the other team members all should be recognized for their exceptional service.
Additional Comments - Had an amazing experience from start to finish and we love the finished product!
Absolutely a GREAT JOB!
Concern For Needs - Totally understood what I wanted!
Sales Solutions - Made appropriate recommendations !
Professional & Organized - Above all expectations!
Schedule - The weather didn't even deter them.
Project Manager Professionalism - Zach kept me updated !
Communication - Beyond belief !
Installation Crew Professionalism - Just unbelieveably easy to get along with!
Construction Quality - Material was a much beter quality than expected.
Clean & Safe - Every day they left the area cleaner than it was before they go here.
Areas Of Satisfaction - The whole Bathroom !
Recognized Excellence - Zach, Joanna, John, Chris and Matt, Eric and the Plumber !
Additional Comments - Lost for words with satisfaction !
Installation Crew Professionalism - This is where Paragon excels! As the customer, this is where I say Paragon “change my expectations.” From communication, to preparation of our living space during construction, to install, to daily cleanup, to finishing the job and ensuring everything was done right, WE COULD NOT BE HAPPIER!! We’re already thinking about what Paragon can do for us in the future. Phenomenal people and craftsmanship!
Concern For Needs - Jeremy even came back to do the caulking by himself since his staff were not able to for various reasons. It’s obvious Jeremy cares for his staff and also his customers!
Project Manager Professionalism - Les provided the absolute best progress notes that we were able to see in the app and via email. Very thorough and we liked reading them.
Areas Of Satisfaction - They work very quickly, friendly and easy to reach staff. Communication is very easy.
Recognized Excellence - Kevin and Les. Kevin would make very good suggestions and you can tell he is an expert. Les is very thorough and his progress notes are very good.
Excellent customer service, communication consistent and timely
Concern For Needs - Took the time to meet and discuss in detail
Sales Solutions - Exactly what we wanted with without pressure
Follow Up - Great Communication
Areas Of Satisfaction - Price/Value, Customer Service all superior
Recognized Excellence - The whole team
Additional Comments - Will use again