We are very satisfied with Paragon Construction and recommend to anyone exploring home improvements to discuss their wishes with Paragon.

I found Paragon Construction to be very responsive, and very in tune to mine and my wife's needs, and what we wanted to get done. They were very flexible with the design, and listened to us. The quality is phenomenal.

Paragon Construction Company did an awesome job on my home!

Excellent workmanship and customer focus

I am pleased with my experiences with Paragon Construction Company. I will recommend this company to others. The jobs that the company completed at my home in 2023 and recently received positive compliments from neighbors and family. Their professionalism and completed jobs speak boldly for them.

Great experience! Would definitely recommend to a friend.

Based on our experience, we will recommend Paragon to anyone who needs the types of services they provide.

Concern For Needs

Concern For Needs - Absolutely understood our needs.

Follow Up

Follow Up - Scott and everyone else were responsive to our inquiries.

Professional & Organized

Professional & Organized - Very organized.

Schedule

Schedule - We were given a schedule. Deliveries of materials, etc. adhered to the schedule.

Project Manager Professionalism

Project Manager Professionalism - They used their expertise to identify problems (e.g., damaged sheathing) and developed appropriate solutions.

Communication

Communication - We received regular updates and were given access to Builder Trend for our account where we could check in.

Installation Crew Professionalism

Installation Crew Professionalism - Crews arrived on time and worked hard and long. The crew lead kept a list of things to be done in a particular sequence. They coordinated their work like a well-rehearsed ballet (without the tutus).

Construction Quality

Construction Quality - Extremely satisfied! Our new windows and siding are top quality. They transformed our house.

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations in any area.

Areas Of Satisfaction

Areas Of Satisfaction - During the sales process, they showed us and provided thorough explanations of the best products and did not engage in upselling or pressure games. Communication was very good. They were responsive to all of our questions. The window, siding, painting and gutter crews were talented, experienced professionals who were clearly not willing to sacrifice quality for speed. They did not rush to get the job done. They took their time and did everything right. We appreciated that someone on each crew took photos of the progress each day and provided them to us on Builder Trend.

Recognized Excellence

Recognized Excellence - It would be difficult to select one individual. Everyone with whom we worked in the office and on site provided excellent service throughout the process.

Additional Comments

Additional Comments - In conversations with various members of the crews, we heard over and over again that they liked Paragon in terms of how the company operates. They stressed and appreciated that Paragon believes in doing quality work with quality products, which produces happy customers. We agree.

I am pleased with this organizations work ethic, vetting of customer needs process, attention to detail in their building techniques, and follow through. I am nothing but satisfied!!!
Definitely WILL recommend!!

Paragon will make sure you are completely satisfied with your finished project.

Paragon Construction Company was fantastic. They were consistently professional and attentive and we are satisfied with the outcome.

Areas For Improvement

Areas For Improvement - You guys didn’t fall short during the family room/ bathroom remodel. If at all possible, the contractors need to clean the area that they pass through as well as the room that they worked in.

Areas Of Satisfaction

Areas Of Satisfaction - Communication for updates/ schedule change etc. are done in a timely matter.

Current Referrals

Current Referrals - Not at this time.

Recognized Excellence

Recognized Excellence - All of you guys are exceptional, it’s hard to choose,

The work was performed top notch! The entire team was professional. Would hire Paragon for my next remodel.

Did a great job. Smooth communication throughout the whole project.

I would highly recommend Paragon Construction for any interior or exterior project. My project was an exterior project, but a friend of mine used them for an interior project and she highly recommend them to me. They are more expensive than other companies, but once they started my project, they worked diligently until it was completed. There was no time they didn’t show up for days and come really late and leave early like some companies out there do.

Concern For Needs

Concern For Needs - Scott listened to my thoughts on what I wanted to do and asked questions to better understand my wants.

Sales Solutions

Sales Solutions - Scott was very thorough. He gave me his thoughts on what should be done and showed me pictures so I could see different options and what they looked like. Since I don’t have a huge understanding of construction, he very happily answered my many questions and was very patient with me.

Follow Up

Follow Up - Scott kept me fully informed on next stops and following up on paperwork, etc.

Professional & Organized

Professional & Organized - Paragon Construction was extremely professional and organized from day one to the last day. The portal they use which access is given to their clients for their project is a wonderful tool for communication. It shows where they are at every step of the way, shows pictures of their progress and you can send messages to them.

Project Manager Professionalism

Project Manager Professionalism - The PM was very professional and courteous. He also had no issues with answering all of my questions and returning my messages in a timely manner.

Communication

Communication - Paragon Construction’s communication skills are excellent,

Installation Crew Professionalism

Installation Crew Professionalism - All of the crew was very professional and organized and very nice to deal with.

Clean & Safe

Clean & Safe - Yes, they cleaned up every day before leaving and protected the area.

Areas For Improvement

Areas For Improvement - There was a mishap during the construction of the extended roof. It rained overnight and the water came in through my bedroom ceiling. I would suggest when constructing a roof, covering the roof with a tarp, even though rain might not be predicted, as a precautionary measure.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, punctuality, friendliness, work ethic, professionalism.

Recognized Excellence

Recognized Excellence - Scott Faison and Kevin Fournier

We have already recommended Paragon to several people. Their staff and sub-contractors were excellent to work with.

Concern For Needs

Concern For Needs - Jeremy did a great job of guiding us in our decisions.

Sales Solutions

Sales Solutions - When we got our quote, we needed to modify so that the cost fit our budget. Jeremy was great at helping us decide where we could make changes to get the cost within our range.

Professional & Organized

Professional & Organized - Everyone we had contact with were wonderful, friendly and highly qualified.

Schedule

Schedule - Even with several problems, Zach kept us on schedule and got the work done as promised.

Project Manager Professionalism

Project Manager Professionalism - Zach is an excellent project manager!

Installation Crew Professionalism

Installation Crew Professionalism - Joanna, John and all the workers were very careful to treat our home as if it were theirs.

Recognized Excellence

Recognized Excellence - No - because EVERYONE - including office staff - were equally excellent. So shout out to all of them!

Areas For Improvement

Areas For Improvement - They did everything that we wanted them to do.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company met or exceeded all of my expectations. They were all super polite and finished the project faster than the original schedule. They did a great job.

Current Referrals

Current Referrals - We have given our neighbor Scott's contact information and business card.

Recognized Excellence

Recognized Excellence - I would like to recognize Scott, Les, the general contractor, and Kevin, who was on site every day, for their exceptional service. Kevin was there super early, and he was super nice to me, my wife, and my kids. He took care of the property really well, the materials, and made sure that we were able to get in and out of the driveway. With everything that was going on, it was really good. Les and Kevin did a great job. Scott was phenomenal. Everyone was super knowledgeable.

Additional Comments

Additional Comments - The builder app that they use is awesome. They are super communicative. Their communication was great. Everything that they said they were going to do on the builder app, they did. The payment was super easy. The app made everyone's life a lot easier. It was pretty good.

We have used Paragon to remodel our kitchen,21/2 baths, laundry room,mud room, and refinish our downstairs wood floors. They have replaced all of our outside doors. Over a period of about 5 years total. Seeing the same crew and subcontractors and knowing them by name says a lot about a company. We would recommend Paragon to anyone without hesitation. The people are quality and the work is quality.

Areas Of Satisfaction

Areas Of Satisfaction - Everywhere. Even touched up some paint for me on prior project

Recognized Excellence

Recognized Excellence - It would be unfair to single anyone out as they are all quality professional people

Without hesitation

Concern For Needs

Concern For Needs - Answered any questions I had and brought up any I had not thought of.

Sales Solutions

Sales Solutions - Provided a great solution and thoroughly discussed the pros and cons of each option.

Follow Up

Follow Up - Very strong lines of communication with full availability.

Professional & Organized

Professional & Organized - Very thorough, professional and detail oriented.

Schedule

Schedule - Delivered everything on the planned schedule.

Project Manager Professionalism

Project Manager Professionalism - Top notch and thorough.

Communication

Communication - There was literally never a day we were unclear on what the status was and what the next steps were.

Installation Crew Professionalism

Installation Crew Professionalism - Great team, top notch professionals that had a great attitude every day.

Construction Quality

Construction Quality - We love it and it looks great.

Clean & Safe

Clean & Safe - They did a great job making sure everything was clean and safe.

Value

Value - One of the best investments we've ever made in our home.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Top quality, very diligent with status updates and delivered on time. Literally could not ask for anything else.

Current Referrals

Current Referrals - Yes, and have already reached out to them.

Recognized Excellence

Recognized Excellence - Kevin, Kyle, Josue, Les, Scott and all the other team members all should be recognized for their exceptional service.

Additional Comments

Additional Comments - Had an amazing experience from start to finish and we love the finished product!

Areas Of Satisfaction

Areas Of Satisfaction - Zach provided a higher level of professionalism and and project management than I would have expected. Awesome.

Recognized Excellence

Recognized Excellence - Zach. Joanna and John.

Absolutely a GREAT JOB!

Concern For Needs

Concern For Needs - Totally understood what I wanted!

Sales Solutions

Sales Solutions - Made appropriate recommendations !

Professional & Organized

Professional & Organized - Above all expectations!

Schedule

Schedule - The weather didn't even deter them.

Project Manager Professionalism

Project Manager Professionalism - Zach kept me updated !

Communication

Communication - Beyond belief !

Installation Crew Professionalism

Installation Crew Professionalism - Just unbelieveably easy to get along with!

Construction Quality

Construction Quality - Material was a much beter quality than expected.

Clean & Safe

Clean & Safe - Every day they left the area cleaner than it was before they go here.

Areas Of Satisfaction

Areas Of Satisfaction - The whole Bathroom !

Recognized Excellence

Recognized Excellence - Zach, Joanna, John, Chris and Matt, Eric and the Plumber !

Additional Comments

Additional Comments - Lost for words with satisfaction !

Installation Crew Professionalism

Installation Crew Professionalism - This is where Paragon excels! As the customer, this is where I say Paragon “change my expectations.” From communication, to preparation of our living space during construction, to install, to daily cleanup, to finishing the job and ensuring everything was done right, WE COULD NOT BE HAPPIER!! We’re already thinking about what Paragon can do for us in the future. Phenomenal people and craftsmanship!

The workmanship and communications are far above the competition.

Concern For Needs

Concern For Needs - Jeremy even came back to do the caulking by himself since his staff were not able to for various reasons. It’s obvious Jeremy cares for his staff and also his customers!

Project Manager Professionalism

Project Manager Professionalism - Les provided the absolute best progress notes that we were able to see in the app and via email. Very thorough and we liked reading them.

Areas Of Satisfaction

Areas Of Satisfaction - They work very quickly, friendly and easy to reach staff. Communication is very easy.

Recognized Excellence

Recognized Excellence - Kevin and Les. Kevin would make very good suggestions and you can tell he is an expert. Les is very thorough and his progress notes are very good.

Areas Of Satisfaction

Areas Of Satisfaction - quality is superb, and love the app that allows customers to view the schedule etc, and of course wonderful customer service!

Excellent customer service, communication consistent and timely

Concern For Needs

Concern For Needs - Took the time to meet and discuss in detail

Sales Solutions

Sales Solutions - Exactly what we wanted with without pressure

Follow Up

Follow Up - Great Communication

Areas Of Satisfaction

Areas Of Satisfaction - Price/Value, Customer Service all superior

Recognized Excellence

Recognized Excellence - The whole team

Additional Comments

Additional Comments - Will use again

Areas Of Satisfaction

Areas Of Satisfaction - I enjoyed working with Paragon Construction Company and love my finished kitchen. They provided quality work, great communication and all staff I interacted with were professional and curious. The design process, selection process and construction proceeded effectively and Jeremy helped me to select and design a beautiful kitchen that fit our family’s needs.

Recognized Excellence

Recognized Excellence - Zach and Joanna

Additional Comments

Additional Comments - The Paragon team was very tidy. I really appreciated the way the team cleaned up each day.

The job of replacing my porch trim and installing new gable trim was executed extremely well by Paragon. The cost was fair, the installers were competent and friendly, and the project manager was responsive and communicative. They were also able to add to the original job scope the replacement of woodpecker-damaged trim.

I was very happy wit the porch addition. The few in-field changes were minimal and value added. Paragon did an excellent job on the design, planning, communicatopn and project management end. The quality of the workmanship and materials were outstanding.

Value

Value - I think the total cost was a little above market average, but in the end, I was very happy with my porch addition.

Areas Of Satisfaction

Areas Of Satisfaction - workmanship, materials, housekeeping, communication, buildertrend app

Paragon sold us 20 replacement windows and installed them. It was a major home improvement project and we were delighted that Paragon's team of professionals made the process as smooth as possible.

Concern For Needs

Concern For Needs - Scott Faison and Zach Paul addressed all our needs. When a piece of old siding was accidentally damaged during the installation, Zach tracked down replacement siding that matched the original perfectly. That really impressed us.

Sales Solutions

Sales Solutions - Scott Faison met with us on multiple occasions to go over the project in-depth and recommend solutions for our home. He answered ALL of our questions about the windows and the installation process in a very timely manner. He also provided detailed specifications (including the U-factor and SHGC) on every window. We obtained window replacement quotes from three other companies and none of their sales consultants were as impressive as Scott.

Follow Up

Follow Up - During the installation, both Zach Paul and Scott Faison came to our home multiple times to make sure we were pleased with the process.

Professional & Organized

Professional & Organized - The installation team, led by Joanna Lee, was simply outstanding. They were professional, courteous, and hard working. They arrived ready to work and kept up that pace until they left for the day.

Schedule

Schedule - Scott said the windows would be installed in August and they were!

Installation Crew Professionalism

Installation Crew Professionalism - Joanna Lee and her team (Thomas and John) were the principal installation crew and they were amazing. They ensured that every window was level and well insulated. They were extremely careful to avoid damaging any siding. They addressed all our concerns on the spot. We cannot imagine a better experience during a home improvement project. Joanna, Thomas, and John were the best!

Construction Quality

Construction Quality - A few of the ProVia windows had minor blemishes. There was an issue with two windows, but Paragon worked with ProVia to get that resolved quickly and to our 100% satisfaction.

Clean & Safe

Clean & Safe - Joanna's team vacuumed after every window installation and cleaned the windows to ensure they indeed looked shiny and new.

Value

Value - Paragon's cost was estimate was the second highest of our four estimates. However, we were extremely pleased with the windows' installation and feel we got good value for our money.

Areas Of Satisfaction

Areas Of Satisfaction - As described above, the quality of work during the installation exceeded our expectations.

Current Referrals

Current Referrals - Not at this time

Recognized Excellence

Recognized Excellence - Joanna Lee and Scott Faison.

I would recommend this company. Based on my experiences with the company with this project, I would consider them for future projects.

Concern For Needs

Concern For Needs - Scott listened carefully to my concerns and asked appropriate questions to ensure that he understood my concerns.

Follow Up

Follow Up - Scott and the office staff followed up immediately to my contacts with them.

Professional & Organized

Professional & Organized - All of the Paragon representatives demonstrated that they are professional, knowledgeable about their jobs, and willing to assist the customer. They demonstrated that they are a team throughout the project and conclusion.

Schedule

Schedule - The initial start date given to me was more than a month away. However, due to their evaluation of the existing structure and our concerns about its safety, Paragon Construction began the project much sooner. Once the project began and existing materials were removed, their evaluation proved to be correct that the structure was unsafe and the start date needed to be revised.

Project Manager Professionalism

Project Manager Professionalism - Les demonstrated knowledge and an ability to make assessments of the project to ensure that the staff were safe while working. He also came onsite several times to review the work at various stages to ensure that it was being conducted as planned. He spoke with me, as did Scott, to ensure that I understood the plans and timelines.

Communication

Communication - Les and Scott spoke with me throughout the course of the project to ensure that I understood what was planned. I was encouraged to ask questions.

Installation Crew Professionalism

Installation Crew Professionalism - Kevin and Alfredo conducted themselves in a professional manner. They spoke with me initially about what I wanted to have done. They were on time to conduct the work. The area was kept safe and clean at the end of each work day and the conclusion of the project.

Construction Quality

Construction Quality - The porch looks beautiful. The workmanship is very impressive.

Clean & Safe

Clean & Safe - Kevin ad Alfredo took extra precautions to ensure that anyone coming to the house, while the project was being conducted, knew that the work area was not accessible.

Value

Value - Scott and the company worked with me to ensure that we worked within my budget while ensuring that the outcome of the project was professional, safe for individuals accessing the completed project, and represented the company.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - The staff were professional from my initial contact with them by telephone, onsite contacts with each, and interview at the conclusion of the project. Staff responded in a timely manner to my calls and in faxing materials to me.

Recognized Excellence

Recognized Excellence - Kudos to all the staff. However, I must acknowledge Scott's enthusiasm for the job and professional manner. He is a good listener. He asks appropriate questions. He responded immediately to my contacts with him.

Paragon Construction Company is a phenomenal team. They take good care of their customers from start to finish. This is my second project with them. I have not had any regrets. They come highly recommended.

Paragon is the home renovation company to call when you want it done right the first time. Not always the least expensive but the value for what you pay cannot be beaten. From Jeremy and Scott, to Zach to Joanna, everyone was knowledgeable, friendly and responsive to our questions and needs. The BEST!

Schedule

Schedule - When possible. Delays are inevitable and unavoidable.

Installation Crew Professionalism

Installation Crew Professionalism - Joanna was great. Wonderful judgement.

Areas For Improvement

Areas For Improvement - Never

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work and the peace of mind knowing the job is being done right.

They were prompt, responsive to questions and issues and made sure we were satisfied every day with their work. They exceeded expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Communication exceeded expectations. We could reach them whenever we needed to, by email, phone or text. It got results by the next day.

Recognized Excellence

Recognized Excellence - Kevin, the foreperson, was great. He was our point of contact.

Additional Comments

Additional Comments - This is the type of experience everyone dealing with a contractor should have.

Areas For Improvement

Areas For Improvement - The only challenge was managing the time frame of when the project would start. However it all worked out great and there are no complaints.

Areas Of Satisfaction

Areas Of Satisfaction - We live in a very tight area and I was concerned about the impact of our neighbors yet everyone was very efficient and stayed well organized. The communication was amazing!

Current Referrals

Current Referrals - Not at this time but I will keep you all in mind.

Recognized Excellence

Recognized Excellence - Everyone on the Team!

Paragon Construction Company is one of the best companies I have ever worked with in a number of different parameters. Their intake, customer service, work performance, follow-up and warranty are excellent. I cannot say enough kind words about this company.

Areas For Improvement

Areas For Improvement - I cannot think of any areas where Paragon Construction Company fell short of my expectaitons.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship exceeded my expectations. They were meticulous in their measurements, cutting, and crafting. Every solution is tailored to the local environment. They had to brainstorm ideas on how to solve the weird problems I had for my project. They did that. They were collaborative when I asked questions. We would talk about things. I found them to be a great partner.

Current Referrals

Current Referrals - My neighbors have asked about Paragon Construction Company. They got a phone number because there was a sign in my yard. Beyond that I do not know, but I do not mind telling people about Paragon Construction Company. If anyone is talking about a project, I mention their name. I am not shy about it.

Recognized Excellence

Recognized Excellence - Andrew's team, Andrew and Kevin, were great to work with.

I would recommend Paragon to anyone

Professional & Organized

Professional & Organized - Excellent customer focus

Project Manager Professionalism

Project Manager Professionalism - Les was great

Construction Quality

Construction Quality - Material used was excellent

Areas Of Satisfaction

Areas Of Satisfaction - Kept me informed and delivered on my expectations

Recognized Excellence

Recognized Excellence - Les Long and Kevin

They made the process easy from design to completion. It looks amazing and it was done on schedule and with professionalism.

Concern For Needs

Concern For Needs - Jeremy helped guide me through the process and asked the right questions to be able to design exactly what I wanted.

Sales Solutions

Sales Solutions - When there were options that I was unsure how to proceed, Jeremy discussed how each would work and fixed any issues.

Follow Up

Follow Up - Everything was executed according to the project plan

Professional & Organized

Professional & Organized - Again, everything was performed according to the calendar project plan. Each member of the team was kind, professional and pleasant to have around.

Project Manager Professionalism

Project Manager Professionalism - Zach addressed every cocern I had in a timely manner. He was on top of each part of the project.

Communication

Communication - Buildertrend was amazing. The entire team was able to communicate and stay up-to-date on everything happening.

Construction Quality

Construction Quality - I have an amazing bathroom space. I never want to leave.

Value

Value - Paragon is pricier than their competition but you get what you pay for!

Areas For Improvement

Areas For Improvement - None, great job.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, quality of work, adherence to schedule.

Current Referrals

Current Referrals - Not at this time.

Recognized Excellence

Recognized Excellence - The entire crew was amazing, especially Joanna and Zach!

Additional Comments

Additional Comments - Great experience. I would definitely use again.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon exceeded expectations in all areas of the job.

Recommend using the company for any remodeling projects for the home

Sales Solutions

Sales Solutions - Jeremy resolved some concerns and provided effective solutions

Installation Crew Professionalism

Installation Crew Professionalism - Great crew

Areas Of Satisfaction

Areas Of Satisfaction - Construction crew did a great job

Additional Comments

Additional Comments - Paragon has been great to work with. Once they start they keep on schedule and are always willing to follow up long after project is complete.

Additional Comments

Additional Comments - The company has performed a number of major projects for our family over the years and quality & value are number one

Additional Comments

Additional Comments - We found working with Paragon very easy and are very likely to use them again as we have done twice already.

As retired realtors, we have worked through dozens of building projects. That background enabled us to more easily determine which builder would best serve our needs. Of those we interviewed, Jeremy Shank of Paragon stood out head and shoulders above the others.
Our needs are unique, special, and restrictive. Jeremy displayed an understanding immediately, and had solutions ready, as if he had anticipated the questions. The project managers, both exterior and interior, were constantly looking for anything unexpected, and were quick to explain any minor issues that were bound to occur.
My overall assessment is that Jeremy Shank is a design savant, and Paragon has the best project managers, subs, and personnel available. They took a project more difficult than most, and made it seem almost easy due to hard work performed by a great team.
By the way, some builders we interviewed we had represented in the past and knew them to be good. Looking back, that knowledge served to amplify the fact that Paragon was the absolute best choice for us. NO REGRETS.

Concern For Needs

Concern For Needs - Our needs were extensive and special. Jeremy checked every box.

Sales Solutions

Sales Solutions - With unique issues, solutions for our needs became the primary driver of our selection of a builder. Jeremy seemed innately aware of our problems and how to solve them.

Project Manager Professionalism

Project Manager Professionalism - I would add skillful and experienced.

Installation Crew Professionalism

Installation Crew Professionalism - All Paragon employees and trusted subcontractors were totally respectful of our time and space. Everyone was completely focused on the job, but individually would take the time to explain aspects with which I was not familiar. Basically, they were a delightful group to have at our home for an extended period of time. We had expected a stressful experience, what with our house in physical turmoil. That turned out not to be the case. I actually had fun observing the coordinated effort.

Areas For Improvement

Areas For Improvement - Can’t think of any

Areas Of Satisfaction

Areas Of Satisfaction - All expectations were met. After completion, we accepted Paragon’s offer to re-gravel top of our drive and install other enhancements which were over and above our already high expectations.

Recognized Excellence

Recognized Excellence - I especially enjoyed having Les, Zach, and Joanna available to answer my sometimes inane questions. But really, the crew, collectively and individually, were expert and delightful.

Additional Comments

Additional Comments - A commitment to quality, both in materials and workmanship was on full display. Our satisfaction is 100%. I will give the highest endorsement possible for additions or renovations.

Great quality work. Always arrived when expected.

Yes. Overall we had an extremely positive experience with Paragon. The quality of the work was top-notch, and our kitchen renovation project was on-time and very well managed.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship was excellent.

Recognized Excellence

Recognized Excellence - Joanna, Zach, and Jeremy were all extremely professional and are clearly very, very good at what they do.

From start to finish, the deck project was smooth and professional. From planning to execution, it was a pleasure to work with Paragon.

Installation Crew Professionalism

Installation Crew Professionalism - The Paragon crew was the best team we ever had doing work for us. They were incredible.

Areas Of Satisfaction

Areas Of Satisfaction - Both crews that did work - the demolition crew and the installation crew - were the best we've ever seen. Organized, skilled, and competent.

We are very pleased with the results of our investment. The Paragon team on this effort are outstanding.

Project Manager Professionalism

Project Manager Professionalism - Les was very communicative and was always available to provide updates and ask any clarifying questions. I felt like he wanted this project to turn out well as much or more so than I did. That was reassuring.

Communication

Communication - I like the app and would just like to have the project pictures put in an album to save.

Installation Crew Professionalism

Installation Crew Professionalism - Kevin, Andrew, and Josue were awesome! They were very professional, clearly enjoyed their work on this project, shared their ideas, and worked with me on the installation timing, and approach to the decking. We are very pleased with the way the gazebo came together and their attention to details. We really think highly of this crew. (And they put up with our dogs.)

Clean & Safe

Clean & Safe - They did an excellent job of cleaning up each day.

Value

Value - While expensive, we are very pleased with the design, craftsmanship, and overall results.

Areas For Improvement

Areas For Improvement - Other than being expensive, there are no big areas of improvement.

Areas Of Satisfaction

Areas Of Satisfaction - Les for his design; Kevin, Andrew, and Josue worked well together and really worked with me to allow me to pre-paint most every board prior to installation. We were really happy how well they aligned the structure with the house and were able to use the foundation piers and aligned the decking boards with the picture framing. I also was surprised with how clean they kept the work area.

Current Referrals

Current Referrals - Several neighbors have asked about our experience and may be considering projects.

Recognized Excellence

Recognized Excellence - Les, Kevin, Andrew, and Josue

Additional Comments

Additional Comments - I appreciate how Scott kept in communication with me throughout this project and provided updates as necessary.

Areas For Improvement

Areas For Improvement - Extraordinary job!

Areas Of Satisfaction

Areas Of Satisfaction - Overall Quality and keeping the timing.

Areas Of Satisfaction

Areas Of Satisfaction - Incredible service. Paragon, without a doubt, exceeded our expectation. All members towas very much appreciated.

Overall quality of work was excellent and the professionalism and communication with us was exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - We expected damage to our irrigation system due to the heavy equipment and dumpster, but to our surprise there was no damage at all.