Sales Solutions

Sales Solutions - Scott always listened and offered suggestions when we were stuck on an idea. He treated us like people, not a sales pitch.

Project Manager Professionalism

Project Manager Professionalism - Les and Kevin were warm, knowledgeable, and readily available.

Installation Crew Professionalism

Installation Crew Professionalism - Josue led the team with professionalism and warmth. They were a great crew.

Clean & Safe

Clean & Safe - We have active, young children. Josue made sure to communicate project steps and ensured the area was safe for our daily use.

Areas Of Satisfaction

Areas Of Satisfaction - As a woman in a majority-male industry, I really appreciate that I was treated equitably throughout the process by every team member. That might sound silly, but it’s important to share. I met with many contractors and a few other construction firms before we chose Paragon. One of the reasons we chose to work with Paragon is because their values are as high as their product quality; it’s reflected in their work and in their staff.

Recognized Excellence

Recognized Excellence - Josue, Kevin, Les, Scott, & Holly

We absolutely recommend Paragon to others! We're just blown away about how exceptional this group of people are. What we love about Paragon is that EVERYONE we interfaced with is superb! The company truly reflects teamwork at its best! Highly professional, respectful and truly appreciative of your business. From start to finish, we definitely feel we made the right choice. In fact, we already have another project planned!!

Areas For Improvement

Areas For Improvement - Paragon met and exceeded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - When we were deciding we needed to replace our deck, we took our time and researched products and providers available. We interviewed 5 companies, ranging from very small businesses to national firms. To be honest, Paragon was not the least expensive, but what they have is priceless. We've termed it the "Paragon Secret Sauce". Throughout the process of deciding which company we would select, we reached out to Scott Faison numerous times via phone, email and in-person. Not one time did Scott make us feel unappreciated as potential customers. He was a wealth of information, presented us many options to fit our budget and goal, and never pressured us (unlike other companies that kept checking in regularly asking if we had made a decision). The rest of the Paragon team is equally as wonderful...they are like family to us now. Here's and example of Paragon's attention to detail and honest business practices...While all the boxes delivered were marked with the same product number, the installation team noticed that one of the rail sections for our deck was slightly different in height and style of spindle. The difference had to be pointed out to us as we didn't detect it upon first look. Apparently the manufacturer made a slight change in production between 2023 and 2024 (the section in question was the only box reflecting a 2023 mfr date). We are impressed with Paragon's honesty...other companies probably wouldn't have noticed nor brought this issue to our attention. Paragon is one of the most professional organizations with which we've ever interfaced.

Recognized Excellence

Recognized Excellence - What we love about Paragon is that EVERYONE we interfaced with is superb! The company truly reflects teamwork at its best! Highly professional, respectful and truly appreciative of your business.

Additional Comments

Additional Comments - We absolutely recommend Paragon to others! We're just blown away about how exceptional this group of people are. From start to finish, we definitely feel we made the right choice. In fact, we already have another project planned!!

I had black ProVia french doors with muntins, or grids in between glass, installed to replace the old sliding glass door. Scott was great with designing the doors, explaining the details, and answering my questions. Joanna, Chris, and John did a fantastic job removing the sliding glass door and installing the new french doors. They were very professional and kept the area clean. After they were done, Joanna made sure my wife and I understood how to operate the center astragal to open the inactive door. Overall, the experience was pleasant and stress free.

Concern For Needs

Concern For Needs - Scott and I worked together to design the french doors using a design tool. When I received a copy of the design via email, I had some questions and wanted some changes. The whole design process made communication of what I wanted very clear.

Sales Solutions

Sales Solutions - Scott was very clear in his communication throughout the whole project.

Follow Up

Follow Up - He came over to discuss the warranty and to make sure we were satisfied with the project.

Professional & Organized

Professional & Organized - Everyone was very kind and professional.

Schedule

Schedule - We were hoping to have the french doors installed before Thanksgiving, and it was!

Communication

Communication - I was kept up to date on the progress.

Installation Crew Professionalism

Installation Crew Professionalism - Joanna, Chris, and John were very professional and kept the area clean.

Construction Quality

Construction Quality - The ProVia french doors look and feel great. The only minor issue is the hinges... they are making squeaking noises which was surprising considering they are new. I just need to pop the pins out and apply some silicone.

Clean & Safe

Clean & Safe - Joanna, Chris, and John did a great job in this area.

Value

Value - I felt the cost of fiberglass doors and installation was fair considering the quality of the doors and labor.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work and communication.

Current Referrals

Current Referrals - My brother and his wife may get an estimate for a bathroom remodel or renovation. However, they will reach out when ready.

Recognized Excellence

Recognized Excellence - Hard to nominate one person since all did a fantastic job.

Additional Comments

Additional Comments - Paragon Construction delivered splendid work and completed my home project quickly. The team did an outstanding job! Thank you Paragon Construction. Looking forward to working with Paragon Construction once again to fulfill my future projects.

Yes, Everything was handled professionally, and I am very happy with my storm door.

Areas For Improvement

Areas For Improvement - All was done well, and the delay on getting the door from the manufacturer and installing it seems to have been out of your control....

Areas Of Satisfaction

Areas Of Satisfaction - very happy with new windows, door, exterior and interior trim out

Additional Comments

Additional Comments - After completing two projects for my home, the Paragon team understands the phasing that I came up with for the other follow-on projects. This is invaluable when attempting to renovate most every section of a home, but having to do it in phases because of the costs of labor and materials. I'm looking forward to completing the exterior portion in the next two years and then working on the interior projects (bathrooms, kitchen) with the team!

Several months ago we reached out to Paragon Construction while researching ways to renovate our backyard space. We knew we wanted to replace our aging deck that went unused and we wanted to fence in our back yard for our new puppy, but we weren’t sure what that should look like. We met with Scott at Paragon Construction and he listened carefully to what we wanted and walked our home with us. A short time later he delivered a plan for us that was exactly what we were looking for. We moved forward with Paragon Construction for the project and couldn’t be happier.

We have received white glove service every step of the way. Every member of their team has conducted themselves with the utmost professionalism and had a unified goal to exceed our expectations. This was a substantial project that took seven weeks to complete. Every single day was meticulously planned out and executed with precision by our Project Manager Les and the Project Supervisor Kevin. I can’t say enough about how wonderful these two were. They made sure that every question was answered and progress was clearly communicated daily with photos.

In addition to the outstanding service, Paragon delivered a incredible level of quality that is obvious to all who have visited our home since the completion. The construction team took great care in treating our home as if it were their own. The level of quality and craftsmanship far surpasses anything we’ve experienced with any other contractor.

We couldn’t be happier with our experience with Paragon Construction. The entire team has made every effort to ensure that we were well taken care and that we would absolutely love our renovated outdoor space. We will definitely be working with them for any future projects.

Thank you to Scott, Les, Kevin, Josue, Andrew, Will, Alfredo, Shelley and the rest of the team at Paragon. You’re combined efforts has truly transformed our home.

Concern For Needs

Concern For Needs - Scott was incredible. He carefully listened to what we were looking for and expertly provided a design that was everything we wanted but didn't know how to describe.

Sales Solutions

Sales Solutions - Scott's designs were thoughtful, detailed and exceeded all expectations.

Follow Up

Follow Up - Scott was provided expert service and ensured all of our questions were addressed.

Schedule

Schedule - The schedule was detailed and accurate. For such a large project I expected some deviations from the schedule but there was almost none. An incredible compliment to both the planning, coordination as well as execution from the installation team.

Project Manager Professionalism

Project Manager Professionalism - Les and Kevin were outstanding. The communication was thorough and consistent. Every question was answered quickly and every detail was carefully considered.

Communication

Communication - The communication was incredible detailed and consistent.

Installation Crew Professionalism

Installation Crew Professionalism - We can't say enough nice things about the entire crew. Everyone was incredible professional and considerate. We appreciate every member of the team who worked in extremely hot conditions to complete transform our backyard space.

Construction Quality

Construction Quality - We have already received several compliments on the quality of the work done by the team.

Clean & Safe

Clean & Safe - The construction team took great care to ensure that the job site remained well organized and clean throughout the entire 7 week project.

Value

Value - Paragon does charge a premium for their service, but they absolutely deliver a premium product and experience.

Areas Of Satisfaction

Areas Of Satisfaction - Our experience with Paragon Construction has exceeded all exceptions. The following areas were of particular note. * Design * Attention to detail * White glove service * Quality and craftsmanship * On site cleanliness and professionalism * Incredible communication and followup

Recognized Excellence

Recognized Excellence - The entire team was phenomenal and should be recognized. Everyone treated us with incredible care and ensured we had the best experience possible. Scott, Les, Kevin, Josue, Andrew, Will, Alfredo and Shelley were all fantastic.

Always refer friends to Paragon Construction and recommend without hesitation.

Joanna and her team were always prompt and professional. We looked forward to their arrival everytime. She was always courteous and explained what they did and plans moving forward. Paragons builder trend app was helpful with additional communication. The entire Paragon team made our experience a pleasant one. We will definitely be contacting them for future projects on our home!

I have already recommended Paragon Construction Company to a neighbor.
Jermey Shank, the owner and president, is extremely trustworthy. He demonstrated integrity and cares about his customers. His experience was shown throughout the entire project, and we found the suggestions that he made to be very beneficial!

Areas For Improvement

Areas For Improvement - One area I failed to mention to Jermey when I spoke with him last week where I thought they could improve is that I periodically found job debris on the driveway, which I had to pick up, especially nails. I did bring that to the attention of the project manager, Zach Paul. I think they should do a metallic sweep, using a magnet. They should do that for any project because I also found a razor blade. I have a pet, and we drive our cars on the driveway. Fortunately, we didn't have any punctured tires, and my dog didn't find anything that we know of. I know they are always looking for areas to improve, so that is one area.

Areas Of Satisfaction

Areas Of Satisfaction - With respect to the project manager, Zach Paul, I found him to go beyond what was expected. His communication was excellent, he was definitely concerned and wanted to make sure we were happy. I told Jermey when I met with him that I thought Zach did a phenomenal job and is an outstanding employee. Overall, the project exceeded our expectations. We are just thrilled with how things went, which I think is attribute to the planning upfront that Jermey did along with Shelley in the office when we went and picked out materials, talked about the project, and reviewed what we had in mind. He offered suggestions that we hadn't thought of, so the preplanning and project design that they did as a part of the project was something that we did not expect and made the project go very well.

Current Referrals

Current Referrals - I mentioned my neighbor to Jermey and Zach and passed their contact information along to them. They are planning to stop by and look at the workmanship that they did.

Recognized Excellence

Recognized Excellence - I would like to recognize Zach Paul for his exceptional service. Also, I would like to give a shout out to Shelley in the office!

Extremely customer focused and easy to work with.

Professional & Organized

Professional & Organized - They used special software that keeps everyone on the same page and the communication is excellent. They clean up every day they are there. Just wonderful!

Clean & Safe

Clean & Safe - They cleaned up every day.

Areas Of Satisfaction

Areas Of Satisfaction - Their attention to detail exceeded my expectations. We had a little problem with one of the counter top things, and they picked up on things that we did not notice, Joanna was outstanding.

Current Referrals

Current Referrals - We are telling people how satisfied we are and if any of our friends are interested in renovation they will contact Paragon.

Recognized Excellence

Recognized Excellence - We want to recognize Jeremy Shank, Shelly, Zach Paul, Joanna, John, and Chris for their exceptional service.

Additional Comments

Additional Comments - It was a very positive experience, and they completed the project in a very reasonable amount of time. They are excellent at keeping the project on schedule and track. They want the client to be satisfied with the finished result, and they will stop at nothing to make that happen. Furthermore, they were very patient with people who have difficulty in making decision.

We are very satisfied with Paragon Construction and recommend to anyone exploring home improvements to discuss their wishes with Paragon.

Concern For Needs

Concern For Needs - Scott listened to our wishes and provided excellent solutions.

Sales Solutions

Sales Solutions - All along the process when we recognized we wanted a change, Scott recommended high quality solutions.

Project Manager Professionalism

Project Manager Professionalism - Les Long was very professional and courteous especially when explaining recommendations for the project. We had a concern about rain water flow, he worked with his crew corrected this concern.

Communication

Communication - Paragon kept us updated daily on the project process.

Construction Quality

Construction Quality - We are very satisfied with the quality of materials and workmanship.

Clean & Safe

Clean & Safe - At the end of each day, the job site was cleaned, organized and safe.

Value

Value - We received excellent value for our money.

Areas For Improvement

Areas For Improvement - Paragon met and exceded our expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon exceeded all expectations. We are very satisfied.

Current Referrals

Current Referrals - Not at this time, but the neighbors are impressed.

Recognized Excellence

Recognized Excellence - Is there anyone? How about the entire staff at Paragon. All provided excellent service.

I found Paragon Construction to be very responsive, and very in tune to mine and my wife's needs, and what we wanted to get done. They were very flexible with the design, and listened to us. The quality is phenomenal.

Schedule

Schedule - With these projects, at any point in time there can be a delay. Anytime that happened, they were very responsive to let us know what was going on. There was never an unexplained gap of time. They kept me informed.

Construction Quality

Construction Quality - I would give them a 5 plus.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the flexibility of the designs they come up with. They never say we will do this, they redid the surfacing on my deck. We had three proposals with the details and cost. That allowed me to see the pros and cons. That gave me a tremendous amount of information to make a decision that I am comfortable with.

Current Referrals

Current Referrals - My neighbor had their kitchen redone based on a recommendation. I have recommended you to another friend as well.

Recognized Excellence

Recognized Excellence - The team that did the work was such a good team. Joanna is superb, she is on top of everything. She is professional, and I think she is absolutely great. She was excellent. Furthermore, she is the lead and sets the standard, but the entire team is just phenomenal.

Additional Comments

Additional Comments - I highly recommend them. If you have something to do, call and get different proposals. They stand by the work and the quality is fantastic. There are never any surprises.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, the design/engineering and installation exceeded my expectations. They made this addition look like it has always been here and matched the mortar joints, trim, and sight lines. They also made sure certain trim details were prevalent showing their attention to detail.

Current Referrals

Current Referrals - No one specific but our neighbors always working on a project

Recognized Excellence

Recognized Excellence - Les, for his design, engineering, and communications Scott, for his punctual communications Andrew and Josue, for their craftsmanship, attention to detail, and keeping the work site clean and safe.

Areas Of Satisfaction

Areas Of Satisfaction - The company was well organized and very professional . They did nice work.

Areas Of Satisfaction

Areas Of Satisfaction - From start to finish, everyone at Paragon provided exceptional service with a focus on detail craftsmanship and communication that exceeded our expectations for our renovation.

Recognized Excellence

Recognized Excellence - The whole team did an excellent job.

Paragon Construction Company did an awesome job on my home!

Excellent workmanship and customer focus

I am pleased with my experiences with Paragon Construction Company. I will recommend this company to others. The jobs that the company completed at my home in 2023 and recently received positive compliments from neighbors and family. Their professionalism and completed jobs speak boldly for them.

Great experience! Would definitely recommend to a friend.

Based on our experience, we will recommend Paragon to anyone who needs the types of services they provide.

Concern For Needs

Concern For Needs - Absolutely understood our needs.

Follow Up

Follow Up - Scott and everyone else were responsive to our inquiries.

Professional & Organized

Professional & Organized - Very organized.

Schedule

Schedule - We were given a schedule. Deliveries of materials, etc. adhered to the schedule.

Project Manager Professionalism

Project Manager Professionalism - They used their expertise to identify problems (e.g., damaged sheathing) and developed appropriate solutions.

Communication

Communication - We received regular updates and were given access to Builder Trend for our account where we could check in.

Installation Crew Professionalism

Installation Crew Professionalism - Crews arrived on time and worked hard and long. The crew lead kept a list of things to be done in a particular sequence. They coordinated their work like a well-rehearsed ballet (without the tutus).

Construction Quality

Construction Quality - Extremely satisfied! Our new windows and siding are top quality. They transformed our house.

Areas For Improvement

Areas For Improvement - They did not fall short of our expectations in any area.

Areas Of Satisfaction

Areas Of Satisfaction - During the sales process, they showed us and provided thorough explanations of the best products and did not engage in upselling or pressure games. Communication was very good. They were responsive to all of our questions. The window, siding, painting and gutter crews were talented, experienced professionals who were clearly not willing to sacrifice quality for speed. They did not rush to get the job done. They took their time and did everything right. We appreciated that someone on each crew took photos of the progress each day and provided them to us on Builder Trend.

Recognized Excellence

Recognized Excellence - It would be difficult to select one individual. Everyone with whom we worked in the office and on site provided excellent service throughout the process.

Additional Comments

Additional Comments - In conversations with various members of the crews, we heard over and over again that they liked Paragon in terms of how the company operates. They stressed and appreciated that Paragon believes in doing quality work with quality products, which produces happy customers. We agree.

I am pleased with this organizations work ethic, vetting of customer needs process, attention to detail in their building techniques, and follow through. I am nothing but satisfied!!!
Definitely WILL recommend!!

Paragon will make sure you are completely satisfied with your finished project.

Paragon Construction Company was fantastic. They were consistently professional and attentive and we are satisfied with the outcome.

Areas For Improvement

Areas For Improvement - You guys didn’t fall short during the family room/ bathroom remodel. If at all possible, the contractors need to clean the area that they pass through as well as the room that they worked in.

Areas Of Satisfaction

Areas Of Satisfaction - Communication for updates/ schedule change etc. are done in a timely matter.

Current Referrals

Current Referrals - Not at this time.

Recognized Excellence

Recognized Excellence - All of you guys are exceptional, it’s hard to choose,

The work was performed top notch! The entire team was professional. Would hire Paragon for my next remodel.

Did a great job. Smooth communication throughout the whole project.

I would highly recommend Paragon Construction for any interior or exterior project. My project was an exterior project, but a friend of mine used them for an interior project and she highly recommend them to me. They are more expensive than other companies, but once they started my project, they worked diligently until it was completed. There was no time they didn’t show up for days and come really late and leave early like some companies out there do.

Concern For Needs

Concern For Needs - Scott listened to my thoughts on what I wanted to do and asked questions to better understand my wants.

Sales Solutions

Sales Solutions - Scott was very thorough. He gave me his thoughts on what should be done and showed me pictures so I could see different options and what they looked like. Since I don’t have a huge understanding of construction, he very happily answered my many questions and was very patient with me.

Follow Up

Follow Up - Scott kept me fully informed on next stops and following up on paperwork, etc.

Professional & Organized

Professional & Organized - Paragon Construction was extremely professional and organized from day one to the last day. The portal they use which access is given to their clients for their project is a wonderful tool for communication. It shows where they are at every step of the way, shows pictures of their progress and you can send messages to them.

Project Manager Professionalism

Project Manager Professionalism - The PM was very professional and courteous. He also had no issues with answering all of my questions and returning my messages in a timely manner.

Communication

Communication - Paragon Construction’s communication skills are excellent,

Installation Crew Professionalism

Installation Crew Professionalism - All of the crew was very professional and organized and very nice to deal with.

Clean & Safe

Clean & Safe - Yes, they cleaned up every day before leaving and protected the area.

Areas For Improvement

Areas For Improvement - There was a mishap during the construction of the extended roof. It rained overnight and the water came in through my bedroom ceiling. I would suggest when constructing a roof, covering the roof with a tarp, even though rain might not be predicted, as a precautionary measure.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, punctuality, friendliness, work ethic, professionalism.

Recognized Excellence

Recognized Excellence - Scott Faison and Kevin Fournier

We have already recommended Paragon to several people. Their staff and sub-contractors were excellent to work with.

Concern For Needs

Concern For Needs - Jeremy did a great job of guiding us in our decisions.

Sales Solutions

Sales Solutions - When we got our quote, we needed to modify so that the cost fit our budget. Jeremy was great at helping us decide where we could make changes to get the cost within our range.

Professional & Organized

Professional & Organized - Everyone we had contact with were wonderful, friendly and highly qualified.

Schedule

Schedule - Even with several problems, Zach kept us on schedule and got the work done as promised.

Project Manager Professionalism

Project Manager Professionalism - Zach is an excellent project manager!

Installation Crew Professionalism

Installation Crew Professionalism - Joanna, John and all the workers were very careful to treat our home as if it were theirs.

Recognized Excellence

Recognized Excellence - No - because EVERYONE - including office staff - were equally excellent. So shout out to all of them!

Areas For Improvement

Areas For Improvement - They did everything that we wanted them to do.

Areas Of Satisfaction

Areas Of Satisfaction - Paragon Construction Company met or exceeded all of my expectations. They were all super polite and finished the project faster than the original schedule. They did a great job.

Current Referrals

Current Referrals - We have given our neighbor Scott's contact information and business card.

Recognized Excellence

Recognized Excellence - I would like to recognize Scott, Les, the general contractor, and Kevin, who was on site every day, for their exceptional service. Kevin was there super early, and he was super nice to me, my wife, and my kids. He took care of the property really well, the materials, and made sure that we were able to get in and out of the driveway. With everything that was going on, it was really good. Les and Kevin did a great job. Scott was phenomenal. Everyone was super knowledgeable.

Additional Comments

Additional Comments - The builder app that they use is awesome. They are super communicative. Their communication was great. Everything that they said they were going to do on the builder app, they did. The payment was super easy. The app made everyone's life a lot easier. It was pretty good.

We have used Paragon to remodel our kitchen,21/2 baths, laundry room,mud room, and refinish our downstairs wood floors. They have replaced all of our outside doors. Over a period of about 5 years total. Seeing the same crew and subcontractors and knowing them by name says a lot about a company. We would recommend Paragon to anyone without hesitation. The people are quality and the work is quality.

Areas Of Satisfaction

Areas Of Satisfaction - Everywhere. Even touched up some paint for me on prior project

Recognized Excellence

Recognized Excellence - It would be unfair to single anyone out as they are all quality professional people

Without hesitation

Concern For Needs

Concern For Needs - Answered any questions I had and brought up any I had not thought of.

Sales Solutions

Sales Solutions - Provided a great solution and thoroughly discussed the pros and cons of each option.

Follow Up

Follow Up - Very strong lines of communication with full availability.

Professional & Organized

Professional & Organized - Very thorough, professional and detail oriented.

Schedule

Schedule - Delivered everything on the planned schedule.

Project Manager Professionalism

Project Manager Professionalism - Top notch and thorough.

Communication

Communication - There was literally never a day we were unclear on what the status was and what the next steps were.

Installation Crew Professionalism

Installation Crew Professionalism - Great team, top notch professionals that had a great attitude every day.

Construction Quality

Construction Quality - We love it and it looks great.

Clean & Safe

Clean & Safe - They did a great job making sure everything was clean and safe.

Value

Value - One of the best investments we've ever made in our home.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Top quality, very diligent with status updates and delivered on time. Literally could not ask for anything else.

Current Referrals

Current Referrals - Yes, and have already reached out to them.

Recognized Excellence

Recognized Excellence - Kevin, Kyle, Josue, Les, Scott and all the other team members all should be recognized for their exceptional service.

Additional Comments

Additional Comments - Had an amazing experience from start to finish and we love the finished product!

Areas Of Satisfaction

Areas Of Satisfaction - Zach provided a higher level of professionalism and and project management than I would have expected. Awesome.

Recognized Excellence

Recognized Excellence - Zach. Joanna and John.

Absolutely a GREAT JOB!

Concern For Needs

Concern For Needs - Totally understood what I wanted!

Sales Solutions

Sales Solutions - Made appropriate recommendations !

Professional & Organized

Professional & Organized - Above all expectations!

Schedule

Schedule - The weather didn't even deter them.

Project Manager Professionalism

Project Manager Professionalism - Zach kept me updated !

Communication

Communication - Beyond belief !

Installation Crew Professionalism

Installation Crew Professionalism - Just unbelieveably easy to get along with!

Construction Quality

Construction Quality - Material was a much beter quality than expected.

Clean & Safe

Clean & Safe - Every day they left the area cleaner than it was before they go here.

Areas Of Satisfaction

Areas Of Satisfaction - The whole Bathroom !

Recognized Excellence

Recognized Excellence - Zach, Joanna, John, Chris and Matt, Eric and the Plumber !

Additional Comments

Additional Comments - Lost for words with satisfaction !

Installation Crew Professionalism

Installation Crew Professionalism - This is where Paragon excels! As the customer, this is where I say Paragon “change my expectations.” From communication, to preparation of our living space during construction, to install, to daily cleanup, to finishing the job and ensuring everything was done right, WE COULD NOT BE HAPPIER!! We’re already thinking about what Paragon can do for us in the future. Phenomenal people and craftsmanship!

The workmanship and communications are far above the competition.

Concern For Needs

Concern For Needs - Jeremy even came back to do the caulking by himself since his staff were not able to for various reasons. It’s obvious Jeremy cares for his staff and also his customers!

Project Manager Professionalism

Project Manager Professionalism - Les provided the absolute best progress notes that we were able to see in the app and via email. Very thorough and we liked reading them.

Areas Of Satisfaction

Areas Of Satisfaction - They work very quickly, friendly and easy to reach staff. Communication is very easy.

Recognized Excellence

Recognized Excellence - Kevin and Les. Kevin would make very good suggestions and you can tell he is an expert. Les is very thorough and his progress notes are very good.

Areas Of Satisfaction

Areas Of Satisfaction - quality is superb, and love the app that allows customers to view the schedule etc, and of course wonderful customer service!

Excellent customer service, communication consistent and timely

Concern For Needs

Concern For Needs - Took the time to meet and discuss in detail

Sales Solutions

Sales Solutions - Exactly what we wanted with without pressure

Follow Up

Follow Up - Great Communication

Areas Of Satisfaction

Areas Of Satisfaction - Price/Value, Customer Service all superior

Recognized Excellence

Recognized Excellence - The whole team

Additional Comments

Additional Comments - Will use again

Areas Of Satisfaction

Areas Of Satisfaction - I enjoyed working with Paragon Construction Company and love my finished kitchen. They provided quality work, great communication and all staff I interacted with were professional and curious. The design process, selection process and construction proceeded effectively and Jeremy helped me to select and design a beautiful kitchen that fit our family’s needs.

Recognized Excellence

Recognized Excellence - Zach and Joanna

Additional Comments

Additional Comments - The Paragon team was very tidy. I really appreciated the way the team cleaned up each day.

The job of replacing my porch trim and installing new gable trim was executed extremely well by Paragon. The cost was fair, the installers were competent and friendly, and the project manager was responsive and communicative. They were also able to add to the original job scope the replacement of woodpecker-damaged trim.

I was very happy wit the porch addition. The few in-field changes were minimal and value added. Paragon did an excellent job on the design, planning, communicatopn and project management end. The quality of the workmanship and materials were outstanding.

Value

Value - I think the total cost was a little above market average, but in the end, I was very happy with my porch addition.

Areas Of Satisfaction

Areas Of Satisfaction - workmanship, materials, housekeeping, communication, buildertrend app

Paragon sold us 20 replacement windows and installed them. It was a major home improvement project and we were delighted that Paragon's team of professionals made the process as smooth as possible.

Concern For Needs

Concern For Needs - Scott Faison and Zach Paul addressed all our needs. When a piece of old siding was accidentally damaged during the installation, Zach tracked down replacement siding that matched the original perfectly. That really impressed us.

Sales Solutions

Sales Solutions - Scott Faison met with us on multiple occasions to go over the project in-depth and recommend solutions for our home. He answered ALL of our questions about the windows and the installation process in a very timely manner. He also provided detailed specifications (including the U-factor and SHGC) on every window. We obtained window replacement quotes from three other companies and none of their sales consultants were as impressive as Scott.

Follow Up

Follow Up - During the installation, both Zach Paul and Scott Faison came to our home multiple times to make sure we were pleased with the process.

Professional & Organized

Professional & Organized - The installation team, led by Joanna Lee, was simply outstanding. They were professional, courteous, and hard working. They arrived ready to work and kept up that pace until they left for the day.

Schedule

Schedule - Scott said the windows would be installed in August and they were!

Installation Crew Professionalism

Installation Crew Professionalism - Joanna Lee and her team (Thomas and John) were the principal installation crew and they were amazing. They ensured that every window was level and well insulated. They were extremely careful to avoid damaging any siding. They addressed all our concerns on the spot. We cannot imagine a better experience during a home improvement project. Joanna, Thomas, and John were the best!

Construction Quality

Construction Quality - A few of the ProVia windows had minor blemishes. There was an issue with two windows, but Paragon worked with ProVia to get that resolved quickly and to our 100% satisfaction.

Clean & Safe

Clean & Safe - Joanna's team vacuumed after every window installation and cleaned the windows to ensure they indeed looked shiny and new.

Value

Value - Paragon's cost was estimate was the second highest of our four estimates. However, we were extremely pleased with the windows' installation and feel we got good value for our money.

Areas Of Satisfaction

Areas Of Satisfaction - As described above, the quality of work during the installation exceeded our expectations.

Current Referrals

Current Referrals - Not at this time

Recognized Excellence

Recognized Excellence - Joanna Lee and Scott Faison.

I would recommend this company. Based on my experiences with the company with this project, I would consider them for future projects.

Concern For Needs

Concern For Needs - Scott listened carefully to my concerns and asked appropriate questions to ensure that he understood my concerns.

Follow Up

Follow Up - Scott and the office staff followed up immediately to my contacts with them.

Professional & Organized

Professional & Organized - All of the Paragon representatives demonstrated that they are professional, knowledgeable about their jobs, and willing to assist the customer. They demonstrated that they are a team throughout the project and conclusion.

Schedule

Schedule - The initial start date given to me was more than a month away. However, due to their evaluation of the existing structure and our concerns about its safety, Paragon Construction began the project much sooner. Once the project began and existing materials were removed, their evaluation proved to be correct that the structure was unsafe and the start date needed to be revised.

Project Manager Professionalism

Project Manager Professionalism - Les demonstrated knowledge and an ability to make assessments of the project to ensure that the staff were safe while working. He also came onsite several times to review the work at various stages to ensure that it was being conducted as planned. He spoke with me, as did Scott, to ensure that I understood the plans and timelines.

Communication

Communication - Les and Scott spoke with me throughout the course of the project to ensure that I understood what was planned. I was encouraged to ask questions.

Installation Crew Professionalism

Installation Crew Professionalism - Kevin and Alfredo conducted themselves in a professional manner. They spoke with me initially about what I wanted to have done. They were on time to conduct the work. The area was kept safe and clean at the end of each work day and the conclusion of the project.

Construction Quality

Construction Quality - The porch looks beautiful. The workmanship is very impressive.

Clean & Safe

Clean & Safe - Kevin ad Alfredo took extra precautions to ensure that anyone coming to the house, while the project was being conducted, knew that the work area was not accessible.

Value

Value - Scott and the company worked with me to ensure that we worked within my budget while ensuring that the outcome of the project was professional, safe for individuals accessing the completed project, and represented the company.

Areas For Improvement

Areas For Improvement - None.

Areas Of Satisfaction

Areas Of Satisfaction - The staff were professional from my initial contact with them by telephone, onsite contacts with each, and interview at the conclusion of the project. Staff responded in a timely manner to my calls and in faxing materials to me.

Recognized Excellence

Recognized Excellence - Kudos to all the staff. However, I must acknowledge Scott's enthusiasm for the job and professional manner. He is a good listener. He asks appropriate questions. He responded immediately to my contacts with him.

Paragon Construction Company is a phenomenal team. They take good care of their customers from start to finish. This is my second project with them. I have not had any regrets. They come highly recommended.

Paragon is the home renovation company to call when you want it done right the first time. Not always the least expensive but the value for what you pay cannot be beaten. From Jeremy and Scott, to Zach to Joanna, everyone was knowledgeable, friendly and responsive to our questions and needs. The BEST!

Schedule

Schedule - When possible. Delays are inevitable and unavoidable.

Installation Crew Professionalism

Installation Crew Professionalism - Joanna was great. Wonderful judgement.

Areas For Improvement

Areas For Improvement - Never

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the work and the peace of mind knowing the job is being done right.

They were prompt, responsive to questions and issues and made sure we were satisfied every day with their work. They exceeded expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Communication exceeded expectations. We could reach them whenever we needed to, by email, phone or text. It got results by the next day.

Recognized Excellence

Recognized Excellence - Kevin, the foreperson, was great. He was our point of contact.

Additional Comments

Additional Comments - This is the type of experience everyone dealing with a contractor should have.

Areas For Improvement

Areas For Improvement - The only challenge was managing the time frame of when the project would start. However it all worked out great and there are no complaints.

Areas Of Satisfaction

Areas Of Satisfaction - We live in a very tight area and I was concerned about the impact of our neighbors yet everyone was very efficient and stayed well organized. The communication was amazing!

Current Referrals

Current Referrals - Not at this time but I will keep you all in mind.

Recognized Excellence

Recognized Excellence - Everyone on the Team!

Paragon Construction Company is one of the best companies I have ever worked with in a number of different parameters. Their intake, customer service, work performance, follow-up and warranty are excellent. I cannot say enough kind words about this company.

Areas For Improvement

Areas For Improvement - I cannot think of any areas where Paragon Construction Company fell short of my expectaitons.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship exceeded my expectations. They were meticulous in their measurements, cutting, and crafting. Every solution is tailored to the local environment. They had to brainstorm ideas on how to solve the weird problems I had for my project. They did that. They were collaborative when I asked questions. We would talk about things. I found them to be a great partner.

Current Referrals

Current Referrals - My neighbors have asked about Paragon Construction Company. They got a phone number because there was a sign in my yard. Beyond that I do not know, but I do not mind telling people about Paragon Construction Company. If anyone is talking about a project, I mention their name. I am not shy about it.

Recognized Excellence

Recognized Excellence - Andrew's team, Andrew and Kevin, were great to work with.

I would recommend Paragon to anyone

Professional & Organized

Professional & Organized - Excellent customer focus

Project Manager Professionalism

Project Manager Professionalism - Les was great

Construction Quality

Construction Quality - Material used was excellent

Areas Of Satisfaction

Areas Of Satisfaction - Kept me informed and delivered on my expectations

Recognized Excellence

Recognized Excellence - Les Long and Kevin