pcs was a great co. to work with from start to finish.none

The June 2017 hailstorm caused roof, siding & window damage to our home. We had many cold calls and door knockers; we ended up contracting with one of them. BIG MISTAKE!! After 5 months of bad communication, the roof job was finally complete, but a complete botch job. They ended up redoing the entire roof 2 months later. I told them that we are no longer contracting with them for any other jobs. I called Pella, and they had Don Darnell from PCS contact me. We contracted with PSC to do our windows, siding, gutters & downspouts. The window quote was the biggest obstacle with the insurance company; they wanted to give us very little compensation. It took many months for the insurance company to finally honor the PCS quote for the windows. When the projects finally began, there was great communication with each step of the process and everything went rather quickly. PCS did the windows & doors, and subcontractors did the other jobs. Outstanding service and workmanship by all! I have already recommended them to others, and they will be the first call I make if I ever need home repairs again.Extra praise goes to Don Darnell at PCS, who went WAY above & beyond. At our first meeting, our 1st roof was just completed and an entire botch job. He gave visual inspections, plenty of helpful advice/assistance dealing with the other contractor, and dealt with my roof drama for the next couple months.

PCS Residential did a great job. They delivered everything as promised.

Reliable company for home repairs. We’re repeat customers!

Good quality workmanship!

PCS Residential is flexible and easy to work with. We had a slight difference of option and they came up with a solution to everything.

I look forward to doing business with them in the future.

We love our new Pella windows and PCS was great to work with.

PCS gets my highest recommendation, they exceeded our expectations.

I highly recommend PCS Residential. They were amazing.

Kyle was great to work with and very knowledgeable. Their follow up was good as was their communication.

PCS residential went above and beyond my expectations. They worked hard to get me the best quality windows installed in my home, and within my budget.

PCS Residential did a great job.

Professional & Organized

Professional & Organized - We had a great experience.

Budget

Budget - PCS Residential did the job at quote.

Construction Quality

Construction Quality - I am definitely satisfied with the quality of materials and workmanship.

Communication

Communication - The staff was very good.

Problem Resolution

Problem Resolution - We didn't have any problems.

Trust

Trust - PCS Residential did a great job.

Areas For Improvement

Areas For Improvement - PCS Residential did not fall short of my expectations. They came in and did a super job.

We could not be any more satisfied with the work that PCS Residential did for us. We are super happy. We feel like we have brand new home.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the different crews of people from PCS Residential. The roofing crew had super hard workers and they did a beautiful job. The siding people were a good group of guys. I really appreciated the company's approach to people. They were all very friendly and very willing to do the best work. The window guys had a good sense of humor. They were all easy to work with.

Additional Comments

Additional Comments - I am glad that we contacted PCS Residential and that they did our work for us.

I had a very good experience with PCS for my project. After everything done, and I have small issue with the roof, I contacted PCS, and they came to inspect and address the issue very quickly even this is in the winter time. I am impressed with the way they response to the issue.

From start to finish PCS Residential was professional, smart, and organized. They contacted my insurance company on more than one occasion to get the right answer and the right adjuster to come out and make sure I was treated well. They got everything I wanted and more. At the first inspection they told me my gutters were not shredded so, therefore, I didn't have a hailstorm. PCS said yes, we had hail damage and they went back and found the right inspector. It all looks really good. The craftsmanship was above and beyond any that I've ever seen before. These guys really did a nice job.

Likely To Recommend

Likely To Recommend - I did recommend them to my neighbors and they did the neighbor's house. From start to finish PCS Residential was professional, smart, and organized. They contacted my insurance company on more than one occasion to get the right answer and the right adjuster to come out and make sure I was treated well. They got everything I wanted and more. At the first inspection they told me my gutters were not shredded so, therefore, I didn't have a hailstorm. PCS said yes, we had hail damage and they went back and found the right inspector. It all looks really good. The craftsmanship was above and beyond any that I've ever seen before. These guys really did a nice job.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with how nice it looks, and how tight and energy-efficient the new doors and windows are in the house.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the job coordination.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied by the execution of the project. When they came to do the job it was completed in a timely manner.

When you have work done on your home, how do you know what company to use? You must trust your contractor to use quality materials and do what they say they'll do. Building trust is what PCS does well. Andrea Vorachek is great at communicating what needs to be done and when. She walked us through every step and followed through when we needed her to. In the end, the job looks great, and so does PCS.

Areas Of Satisfaction

Areas Of Satisfaction - Communication! All of the setbacks that happened in the remodel were communicated to us well. We knew what to expect, what was happening, etc. Andrea Vorachek is awesome at this.Attentiveness - Everyone I talked to at PCS...and I got to know about everyone...was a delight to work for. They were all happy to help out.Contract workers -- we got to know the contract workers well. Several were like old friends by the time the job was over. I'd have them out in a heartbeat!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their customer service and the quality of their work. Everything was perfect.

Areas Of Satisfaction

Areas Of Satisfaction - The communication was good. They under promised and over delivered.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their customer care.

Additional Comments

Additional Comments - I would give them an A +.

PCS Residential is the best company that you would like to work with when you have issues with your house especially related to hail damage. I was pleased to see how they made a progress in every single detail. If I have five stars, I will give this company 5 stars for sure.

For 10 years I have been the Maintenance Manager of our Townhouse Association. During that time, I have never worked with a better contractor than Chad Nyberg, owner of PCS Residential. From beginning to end he helped us plan and execute our storm damage repairs. He was on the site often to make sure we were satisfied and pleased with the quality of work being done. He worked with us to exceed the building codes of the City of Eagan to meet our special and unique needs. His knowledge and ability to negotiate with our Board of Directors and American Family Insurance Company resulted in a triple A-Plus repair job. Mike, PCS Residential Foreman, did an excellent job of supervising the quality of workmanship everyday as the job progressed. The company is large enough with a quality staff to do a large project such as ours. Our Association is composed of 83 townhouses and the storm damage exceeded 1.1 million dollars. We would not hesitate to hire PCS Residential for any project, large or small, we may have in the future.

Areas For Improvement

Areas For Improvement - PCS Residential exceeded our expectations in all areas of the repair project from beginning to end. We could not have found a better contractor. Chad Nyberg, owner of PCS Residential, bent over backwards to meet the needs of all 83 homeowners in our Townhouse Association.

Areas Of Satisfaction

Areas Of Satisfaction - Chad Nyberg and the President of our Association, who is an independent certified contractor, worked cooperatively to plan the repair project to meet our specific and unique needs. The combined knowledge of these men resulted in a superior restoration project from beginning to end.

PCS was great to work with every step of the way. The crew was on top of the project, very professional and performed excellent window installation and finish work. Communications were excellent between the crew and their supervisors. Our contact from the beginning was Josh Hedlund. He was great to work with and was excellent in communicating with us as he was working with sub-contractors. He followed up with phone calls after the job was done and came by to make sure we were satisfied. Josh did an excellent job working on the claim with our insurance company and he explained in detail what would be our out of pocket expenses. We were very satisfied with the entire project

Expertise

Expertise - The window were replaced very professionally and the finish work on the window trim was excellent.

Eric Kollauf was very professional. He was knowledgeable and patient (this process was new to me). He managed most everything. I didn't have to do much at all and if I did, he explained everything for me.The windows are fabulous and I have had no problems whatsoever - the people who installed them left no mess behind and I couldn't believe how quickly they got the job done.

The staff at PCS Residential was courteous, professional, and knowledgeable. Their installation crew was professional and neat. They did a great job executing the project. I would recommend PCS Residential to anyone.

Areas Of Satisfaction

Areas Of Satisfaction - PCS Residential was timely and had great communication. They had necessary expertise and did a great job executing the project.

Areas Of Satisfaction

Areas Of Satisfaction - Nick, who we worked with directly, was very organized, and stayed true to his schedule. The installers were also very personable.

Areas Of Satisfaction

Areas Of Satisfaction - Professionalism, on schedule, on budget.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the planning and execution of the company because it was outstanding.

Areas Of Satisfaction

Areas Of Satisfaction - The contractors they use were professional and did excellent work. The project took longer than normal but that was caused by our insurance company not agreeing to the extent of the damage but PCS was able to get everything approved.

Areas Of Satisfaction

Areas Of Satisfaction - The installers were exceptional. The quality of the work is very good as well.

Areas Of Satisfaction

Areas Of Satisfaction - We felt very lucky to have Eric guiding us through this process. He is very calm and knowledgeable, and extremely attentive to the project. He was never pushy, but always made sure to present us with all our options. When we needed to make decisions, he made sure he provided us with pictures or addresses to help us visualize our choices. We were also very grateful that, even though our new shutters did not arrive before the painters left (they had removed our old ones), PCS sent out Keith to install them for us.

Areas Of Satisfaction

Areas Of Satisfaction - Eric Kollauf has been the rep that we have been working with, he has gone above and beyond my expectations. He had done an excellent job in communicating information to us through out the entire process. His expertise in the field was certinally displayed when working with State Farm Insurence Company & with Wells Fargo Loss /Prevention. He has been quick to relply with resolutions when problems would occur. He has always been extremly professional in every way. His ability to build rapport with customers is certinally a strong quiality he has.He is a great assest to the PCS sales team and as a professional representitive of the PCS company as a whole.

Areas Of Satisfaction

Areas Of Satisfaction - Quick work, clean, all the workers were pleasant to work with. They made teh insurance work super easy.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations. I would actually say that they exceeded my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - Eric Kollauf was the man who first came out and he was who I dealt with most of the time. He came through on everything that he said he was going to do and there wasn't a bad part of it.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their commitment. They did what they said they would do.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their customer service.

Lead Source

Lead Source - They were walking around my neighborhood, and my neighbor told me about them.

Additional Comments

Additional Comments - They were constantly in contact, and I was always updated. I am satisfied overall.

Lead Source

Lead Source - PCS were going through our neighborhood and they knocked on our door.