Quality work but rather slow and expensive.
Recognized Excellence - Jerry the painter did a great job for us
Lead Source - I used the company in the past.
Recognized Excellence - Nick and Crystal were great to work with.
Lead Source - We used them in a job several years ago
Areas Of Satisfaction - They met or exceeded my expectations in the installation of the cabinetry.
Recognized Excellence - I would like to recognize Jonathon for his exceptional service.
Hiring Peacock was one of my biggest regrets as a homeowner. The list of issues since I decided to work with them grew each day that they worked on our project. I hired them even though their prices were higher than most but I was reassured that their craftsmanship and process was above everyone else’s, that they were thorough in the proposal process so they would limit change orders and unforeseen costs, etc. This turned out to be false. I hired them because they were available when my other options were well booked out.
-We signed an agreement after meeting with Michael, ones of their sales guys/designers and talking more about our project. This agreement included an estimate of the work discussed including a deposit for the design portion of our project based on this estimate. The price was higher than most but within reason, but he reassured me that they were the best. After going through the process of design and selections, they delivered a final proposal that was well over double the estimate and well beyond reason. They claimed it was because of the design/selections we went with. I questioned why they would show us selections that would put us outside of the estimate after being extremely clear that I was counting on him to help us keep it close, and I never really got a clear answer. Just an attempt to gaslight me into thinking that this was somehow my fault. I was out the design fee if I walked and we decided to cut out most of the kitchen portion of our remodel and focus on the rest of the updates we were contracting Peacock for. The price was still relatively high, but again this was during a time when contractors were difficult to book sooner than later.
-I signed not one but TWO change orders during this project, one of which was for drywall I believe should have been covered by our proposal. We talked at length before the project about this particular wall and how the header and drywall would likely need some work. Drywall was in the proposal “as needed” and apparently this wasn’t covered under that clause. I wanted to keep the project moving so I signed it.
-They misordered my picture window and it significantly extended my project.
-Several times I was told during the course of my project when there were days when nobody would show up, that it was difficult to get guys out here because I’m “out of the way”. Incredibly disappointing to hear considering the price I paid. Not only that, but they would often send helpers or new guys out to work by themselves, they’d do a poor job, and then id have to have someone else come out and fix it. This was true for a good portion of our baseboards and the exterior trim for the picture window and sliding door. All in all, the project manager or general contractor were rarely ever here. I was the one having to check all the work.
-The paint job the original painter did was awful. I cannot truly express how poor of a job it was. They got paint all over the crown moulding and our wood beams, sloppy cut-ins, super poor prep. It looks so bad, even after they came in and “cleaned it up”. I was told they are no longer working with that painter. They sent a new guy in to do touch ups after they fired that company, and it did not change the quality at all. There are cracks all throughout where they did not prep correctly, sand old paint that was under the wallpaper they removed, they did not do the drywall as needed to prep the surface to paint-ready as their proposal said they would. After 3 attempts to let them rectify, I have given up.
-After my project with Peacock concluded, I started a bathroom remodel with another builder. During the project it was uncovered that we had a slow leak and some water damage that extended out into the hallway and closet where Peacock installed new flooring. I was told by the remediation specialist that this issue had been going on for quite some time, and without a shadow of a doubt that Peacock would have seen the damage while installing the flooring. They did not alert me to this at all and put down the flooring. I notified Peacock of the issue, and they originally told me they would not do anything. I finally got them out here to check out the flooring. Rob argued that his guys would not have installed flooring ontop of the damaged subfloor. I told him it was subcontractors that did our floor and he argued with me again that it was not. I provided photos I had taken of the subcontractors working on our flooring, where you could also see the discoloration along the hallway walls where the water was soaking the subfloor (something I didn’t catch originally because I wasn’t looking for it and only snapped the photo to show my wife the progress). After that, they agreed to take up the vinyl flooring and underlayment they installed in that area, to be replaced by them after remediation. The flooring was already so disgusting underneath and it was clear that the negligence here posed a potential health hazard to me and my family. After remediation was completed and new subfloor was installed, Peacock sent someone out to replace the vinyl flooring we pulled up. After they left, I realized they installed the same vinyl flooring that was sitting on top of the rotting underlayment and put in my garage. Not only that, the re-installation of the flooring and baseboards in this area was done poorly. It’s at this time, I have given up on letting Peacock remediate their poor work. Out of all the issues, this is the most egregious.
There are WAY BETTER builders in our area charging reasonable prices for exceptional work. We worked with Capstone on our bathroom this last year and it was an incredible experience. I wish they were the ones to do our project we did with Peacock, but were unavailable at the time.
Peacock has done several big projects for us over the years, and we have been extremely happy with the results.
Integrity/Trust - Peacock staffers are all people of excellent character.
Lead Source - Hard to remember--we have worked with them for something like twenty years. Probably from another customer.
Recognized Excellence - Nick, Tony
Additional Comments - Peacock is a great company. People and quality of work are the best.
Areas Of Satisfaction - Nick is the BEST!!!
Construction Quality - One of our new floors was defective due to a manufacturing issue and Peacock replaced it!
Integrity/Trust - It felt like Jeremy was a member of our family.
Reliability - We were concerned about having our project completed before Thanksgiving. Despite having issues with the shower base being damaged (twice), it was completed with time to spare.
Partnership/Teamwork - They did not want to install a slightly cracked shower base and worked with the manufacturer to have a replacement delivered promptly.
Lead Source - Other people in our neighborhood have used them
Areas Of Satisfaction - The showers turned out way better than expected.
Recognized Excellence - Jeremy for hard work daily and Jim for his push to make everything right
I was very happy with the results of the project.
Areas Of Satisfaction - Peacock and Company met or exceeded my expectations with the quality of the work, the design, and their communications. They did a really nice job.
Recognized Excellence - I would like to recognize Russ Stevens for his exceptional service. He was very good.
Additional Comments - Overall, it was a very positive experience.
See reliability and improvement opportunities for details.
Customer Service/Communication - Everyone communicated well with us - from the first meeting, until the last item was finished.
Construction Quality - We felt like everything was done by the book to ensure quality work.
Organized & Professional - Everything was always orderly and well organized. Very clean work site.
Integrity/Trust - The team was wonderful and very respectful. Very nice workers and subcontractors.
Reliability - The construction took longer than anticipated to close. It felt like the big stuff got done and we were no longer a priority because the team was behind schedule. It took until April/May to fully finish, when we should have been done within 4-6 months - more like December/January.
Value - Our new space is beautiful and 100% worth what we paid.
Areas Of Satisfaction - Tony and team worked well with us on timeliness for our own electrician, communicated well and kept us up to date on when to expect them and any subs coming. We work from home so it was helpful to be on-site each day to answer questions and make immediate decisions.
Recognized Excellence - Tony and Nick were phenomenal throughout the entire process.
Additional Comments - Thank you for our beautiful space. We absolutely love how the additions have changed our day to day.
The wait time for the project to get started took some time. Once they started the installation things went smoothly and quickly.
Areas Of Satisfaction - I caused a problem, and they sent out one of their best workers to come and fix the problem.
Recognized Excellence - I would like to recognize everyone they were all very skilled in their positions
I’ve had a lot of work done by various contractors over the last few years with an entire house renovation. Peacock & Co has been by far the best to work with and went above and beyond to make sure I was satisfied with the job. I wish I would have found them sooner.
Felt they were completely trustworthy in my home and around my kids. They were great at making novel requests work and problem solving issues or changes that came up and worked with all of my ideas. They were respectful and personable.
Care/Concern - Did a great job with this especially as we were living on site for a huge remodel!
Recognized Excellence - So many but Tony and Sean and all of the crew that worked for Tony, Crystal and Nick, Matt with electrical and Jay &Jamie from drywall.
Areas Of Satisfaction - overall quality of renovation very good - very satisfied with the renovation
Recognized Excellence - Nick Donovan.....does fine work
Additional Comments - We will work with you again should we do another renovation.
Lead Source - Returning customer
Areas Of Satisfaction - Trebor and Rob were great and known to us from before.
Areas Of Satisfaction - Custom kitchen cabinets are superb.
Recognized Excellence - Russ, Cole, Nick, Crystal.
Lead Source - A friend of mine referred me.
Areas Of Satisfaction - The professionalism met or exceeded my expectations!
Recognized Excellence - I would like to recognize Rob and the team for their exceptional service!
Excellent craftsmanship demonstrated by each person involved in our extensive, down to the studs, kitchen & laundry room remodel. We also hired them to rebuild much of our attached side porch.
Construction Quality - They always had an eye on providing/advising us with quality work, even if it involved a change here and there.
Recognized Excellence - Rob was key to this projects success & our satisfaction. Trebor, who did much of the work, was indispensable.
Lead Source - Local company that colleagues had used
Areas Of Satisfaction - The care and effort that went into completing the job with a high quality finish was exceptional
Recognized Excellence - Crystal with the design, Jonathon with the reconstruction and Rob for keeping track of the project and solving any problems that arose
Additional Comments - Very pleased with the outcome of the project
Areas Of Satisfaction - Primarily, my wife would agree, they kept things very clean.
Recognized Excellence - I would like to recognize Jeremy for his exceptional service.
Integrity/Trust - Definitely! The stuff was honest and transparent, and I do trust them in my house!
Partnership/Teamwork - We had no problems with our project. When there was a concern, I brought it to their attention, like the shelf being too high, and they probably adjusted without it being an issue. I'm a very forthright and direct person, and they didn't even blink an eye to my request or questions but just worked to address them!
Areas For Improvement - There are no areas where they fall short of my expectations. My designer, Nick, was amazing! He checked in throughout the project. I had a good rapport with everyone who was on the project.
Areas Of Satisfaction - They met all my expectations! They are a good company with great people who work for them!
Recognized Excellence - I would like to recognize Trevor and the project manager, Rob, for their exceptional service. Trevor was an exceptional painter, and really listen to what we had to say. You don't get that these days with companies. They are a great company, and I am very picky, but earlier in the survey, when it asked if I trusted them in my house, I would've felt comfortable leaving them in my house alone.
We found them straightforward and responsive.
Customer Service/Communication - It was easy to get in contact and people got back with us. We also appreciated the cooperation we got when a paint color turned out to be not what we had been aiming for, and we needed a change.
Construction Quality - Our project manager was careful about inspecting details, got fixed problems he saw, and quickly ordered fixed a problem we had found, and it was fixed.
Organized & Professional - All the work was done well.
Partnership/Teamwork - Yes, see above.
Lead Source - We used them before.
Recognized Excellence - Nick, our designer, and Rob, our project manager,
Construction Quality - The construction work for our project was the best work I have ever seen. Russ strives to meet his customers desires and he strives to provide high quality craftsmanship
Areas Of Satisfaction - Outstanding craftmanship
Areas Of Satisfaction - Exceeded all aspects.
Recognized Excellence - All those we came in contact with were wonderful.
Additional Comments - Thanks for your help and understanding.
Areas Of Satisfaction - Peacock and Company is professional. They answered all of my questions and were friendly. They are easy to work with, and I was happy with that.
Recognized Excellence - I'd like to recognize everyone who was involved on the job. They were all professionals, and I had no issues with any of them. I was happy with everyone that I worked with.