Areas Of Satisfaction - I thought they were very pleasent to work with.
Recognized Excellence - Jerry, and the two guys named Phil did a great job on the dry wall.
Areas Of Satisfaction - Design, sales, customer service, multi skillset enabled peacock to handle unforeseen problems
Recognized Excellence - Nick, Isabelle
Additional Comments - The overall process, experience and finished product met or exceeded our expectations.
Areas Of Satisfaction - Peacock and Company exceeded my expectations in the overall work and cleanup, both were very good.
Recognized Excellence - I don't have anyone in particular to recognize for their exceptional service but I think they all did a good job.
Very pleasant experience from start to finish. Quality workmanship, excellent communication.
Areas Of Satisfaction - Workmanship, flexibility, and trust.
Recognized Excellence - Jonathan Massy our contractor was excellent in all areas of the job. If there was something he felt he could not do to his standards, he found someone who could.
Additional Comments - We will contact Peacock again for further projects.
We could not be happier with our completed remodel!
Lead Source - Friends and jobs done in my neighborhood.
Areas Of Satisfaction - The entire job was excellent.
Recognized Excellence - Russ and Cole were above and beyond helpful. Ryan the painter was very good along with Ivan the tile guy.... very good quality work from all!!!
Additional Comments - Very happy with the job.
Quality work but rather slow and expensive.
Construction Quality - Good quality with few construction issues.
Areas Of Satisfaction - Tony and his crew were pleasant and did quality work; kept site secure throughout the project.
Recognized Excellence - Tony was great. Nathaniel Ness was awesome electrical subcontractor.
Recognized Excellence - Jerry the painter did a great job for us
Lead Source - I used the company in the past.
Recognized Excellence - Nick and Crystal were great to work with.
Lead Source - We used them in a job several years ago
Areas Of Satisfaction - They met or exceeded my expectations in the installation of the cabinetry.
Recognized Excellence - I would like to recognize Jonathon for his exceptional service.
Peacock has done several big projects for us over the years, and we have been extremely happy with the results.
Integrity/Trust - Peacock staffers are all people of excellent character.
Lead Source - Hard to remember--we have worked with them for something like twenty years. Probably from another customer.
Recognized Excellence - Nick, Tony
Additional Comments - Peacock is a great company. People and quality of work are the best.
Areas Of Satisfaction - Nick is the BEST!!!
Construction Quality - One of our new floors was defective due to a manufacturing issue and Peacock replaced it!
Integrity/Trust - It felt like Jeremy was a member of our family.
Reliability - We were concerned about having our project completed before Thanksgiving. Despite having issues with the shower base being damaged (twice), it was completed with time to spare.
Partnership/Teamwork - They did not want to install a slightly cracked shower base and worked with the manufacturer to have a replacement delivered promptly.
Lead Source - Other people in our neighborhood have used them
Areas Of Satisfaction - The showers turned out way better than expected.
Recognized Excellence - Jeremy for hard work daily and Jim for his push to make everything right
I was very happy with the results of the project.
Areas Of Satisfaction - Peacock and Company met or exceeded my expectations with the quality of the work, the design, and their communications. They did a really nice job.
Recognized Excellence - I would like to recognize Russ Stevens for his exceptional service. He was very good.
Additional Comments - Overall, it was a very positive experience.
See reliability and improvement opportunities for details.
Customer Service/Communication - Everyone communicated well with us - from the first meeting, until the last item was finished.
Construction Quality - We felt like everything was done by the book to ensure quality work.
Organized & Professional - Everything was always orderly and well organized. Very clean work site.
Integrity/Trust - The team was wonderful and very respectful. Very nice workers and subcontractors.
Reliability - The construction took longer than anticipated to close. It felt like the big stuff got done and we were no longer a priority because the team was behind schedule. It took until April/May to fully finish, when we should have been done within 4-6 months - more like December/January.
Value - Our new space is beautiful and 100% worth what we paid.
Areas Of Satisfaction - Tony and team worked well with us on timeliness for our own electrician, communicated well and kept us up to date on when to expect them and any subs coming. We work from home so it was helpful to be on-site each day to answer questions and make immediate decisions.
Recognized Excellence - Tony and Nick were phenomenal throughout the entire process.
Additional Comments - Thank you for our beautiful space. We absolutely love how the additions have changed our day to day.
The wait time for the project to get started took some time. Once they started the installation things went smoothly and quickly.
Areas Of Satisfaction - I caused a problem, and they sent out one of their best workers to come and fix the problem.
Recognized Excellence - I would like to recognize everyone they were all very skilled in their positions
I’ve had a lot of work done by various contractors over the last few years with an entire house renovation. Peacock & Co has been by far the best to work with and went above and beyond to make sure I was satisfied with the job. I wish I would have found them sooner.
Felt they were completely trustworthy in my home and around my kids. They were great at making novel requests work and problem solving issues or changes that came up and worked with all of my ideas. They were respectful and personable.
Care/Concern - Did a great job with this especially as we were living on site for a huge remodel!
Recognized Excellence - So many but Tony and Sean and all of the crew that worked for Tony, Crystal and Nick, Matt with electrical and Jay &Jamie from drywall.
Areas Of Satisfaction - overall quality of renovation very good - very satisfied with the renovation
Recognized Excellence - Nick Donovan.....does fine work
Additional Comments - We will work with you again should we do another renovation.
Lead Source - Returning customer
Areas Of Satisfaction - Trebor and Rob were great and known to us from before.
Areas Of Satisfaction - Custom kitchen cabinets are superb.
Recognized Excellence - Russ, Cole, Nick, Crystal.
Lead Source - A friend of mine referred me.
Areas Of Satisfaction - The professionalism met or exceeded my expectations!
Recognized Excellence - I would like to recognize Rob and the team for their exceptional service!
Excellent craftsmanship demonstrated by each person involved in our extensive, down to the studs, kitchen & laundry room remodel. We also hired them to rebuild much of our attached side porch.
Construction Quality - They always had an eye on providing/advising us with quality work, even if it involved a change here and there.
Recognized Excellence - Rob was key to this projects success & our satisfaction. Trebor, who did much of the work, was indispensable.
Lead Source - Local company that colleagues had used
Areas Of Satisfaction - The care and effort that went into completing the job with a high quality finish was exceptional
Recognized Excellence - Crystal with the design, Jonathon with the reconstruction and Rob for keeping track of the project and solving any problems that arose
Additional Comments - Very pleased with the outcome of the project
Areas Of Satisfaction - Primarily, my wife would agree, they kept things very clean.
Recognized Excellence - I would like to recognize Jeremy for his exceptional service.
Integrity/Trust - Definitely! The stuff was honest and transparent, and I do trust them in my house!
Partnership/Teamwork - We had no problems with our project. When there was a concern, I brought it to their attention, like the shelf being too high, and they probably adjusted without it being an issue. I'm a very forthright and direct person, and they didn't even blink an eye to my request or questions but just worked to address them!
Areas For Improvement - There are no areas where they fall short of my expectations. My designer, Nick, was amazing! He checked in throughout the project. I had a good rapport with everyone who was on the project.
Areas Of Satisfaction - They met all my expectations! They are a good company with great people who work for them!
Recognized Excellence - I would like to recognize Trevor and the project manager, Rob, for their exceptional service. Trevor was an exceptional painter, and really listen to what we had to say. You don't get that these days with companies. They are a great company, and I am very picky, but earlier in the survey, when it asked if I trusted them in my house, I would've felt comfortable leaving them in my house alone.