The process was easy and my expectations were met with flying colors. The crew was friendly and professional. We are replacing windows in two phases. Phase 1 was the back of our house and Phase 2 (front and sides) will be done next year. We will definitely be using Pella to complete Phase 2.

The people that came out to do the work did so good. I noticed that they fixed my whole door. I used another company previously. They were very expensive, and they didn't do the lining the way that Pella did for me. I wish I had found Pella first.

The windows are so beautiful that I now love looking out at the yard. They are crystal clear and have reduced the heat in the room. Such a beautiful change to the house!

Very poor customer service and communication

Not anymore. I always have recommended Pella after my previous projects. No more. See below for more details on why that is including waiting an extended period on customer service hold, being told I'm number one in the queue and then being dropped after waiting five minutes.

I don't think they were very clear initially with detailing the costs of the door and windows. It was a door and two small windows. I believe the cost was over $13,000.00, which I feel was absolutely way out of line.

I am not certain I would recommend them, only because I felt the decision was rushed. When the salesperson was here, the focus was on doing it today, and you don't need to talk with anybody else. In hindsight, I should not have done that.

They were very efficient and very helpful.

Process was organized from Sales rep to installation. Installation crew was timely and efficient The final product looks great!

Great experience

The installation was excellent. The heat reflection capabilities are excellent.

I really liked the 2 installers and they did a really great job. The first sales person was fired after he made the sale. The 2nd sales man was good, but he needed to follow up with a call after the door was installed, just because that is what building a relationship is all about. I think he’ll continue to grow and be a premier salesman for Pella.
Our screens still have not arrived. Rather, the order arrived but one was damaged so they had to reorder the one.
Also, now the Door Handle your guys installed is now turning crooked. It needs attention.

yes did so and they bought the product.

Areas Of Satisfaction

Areas Of Satisfaction - Installation was better than expected with the installers concern over details.

they pretty much did everything they said they would do and did it on time.

I am very pleased with the door that I ordered from Pella Windows & Doors, and the installation went smoothly without any issues.

I am likely to recommend Pella Windows & Doors to a friend because they are very professional, they did an excellent job, and it was of the highest quality.

We replaced 20 windows and a sliding door. Their time estimation for the install was perfect. We didn’t realize how old our original windows were until we looked through our new ones. What a difference!

Please see my final comment.

Installation was not as I requested Did not leave enough room for my storm door to be attached Quality of door doesn’t seem to be any better than the one I discarded from Home Depot