It was a long drawn-out project. There was only one guy here working for 3 months. I have no complaints about him. Greg was great. The communication wasn't great.

We have used Penn multiple times in our homes and they never disappoint. They care very much for the quality of their work and even when there are manufacturing or contractor issues, they take care of it quickly and communicate well. Will absolutely use them again!

Penn Contractors overall did a great job overseeing our project.

Expertise

Expertise - Tom was great!

Areas Of Satisfaction

Areas Of Satisfaction - We were pleased with the quality of this project. Bruce assembled the right experts to assure the approach to the project was informed. The designer we worked with, Carol K, was an asset and made good suggestions that added value. She was detailed oriented, had a flair for design, and by following her suggestions, the end result was beautiful and better than I had initially pictured. All subs were very good. In particular, Tom Balliet was a wonderful leader to work with. He was prompt in replies, followed everything to resolution, and assured the project was done to specifications. There was no question that was too much for him to address. His mild mannered and reassuring approach was appreciated. Likewise, Matt, the day to day leader was an excellent craftsman as well as one to address our issues. We were fortunate to have both Tom and Matt lead our project.

Areas Of Satisfaction

Areas Of Satisfaction - Shaun Jacobs was very personable, knowledgeable, and a great communicator. He is a great asset to Penn. Alexis is also a great asset for Penn. She created a great design for us.

Product Selections Process

Product Selections Process - Great product selection. Very happy to have the variety of items to pick from. I’m glad the cost was built into the design so if we wanted a cheaper product, we could get credit for the difference.

Additional Comments

Additional Comments - Communication is and will always be the key to happy customers. Jim and I are very happy with how things turned out.

They did nice work, but it was expensive.

Areas Of Satisfaction

Areas Of Satisfaction - The office receptionist is absolutely fabulous. The owner is a great guy. He tried to address the concerns with the team. My job was small compared to most of the work they do, but it was important to me. Even though it was a small job to them, he did not brush me off.

We have done many projects with Penn Contractors. They are always thorough and professional.

Additional Comments

Additional Comments - I love how you are able to tell them what you think you want and they can translate that into what you really want! They are very clean and neat and respectful of your property.

End result of our project was quality and we love the space.

Quality service!

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their ability to be able to interpret what I wanted to see as the end product. They were willing to work with me to work with outside sources and to incorporate that.

Recognized Excellence

Recognized Excellence - Hardest question to answer. This company exemplifies team work. They are a special group of individuals whose skills make it work!!

Areas Of Satisfaction

Areas Of Satisfaction - My satisfaction started with my first phone call and right up to the finished project. Excellent team!

This is tough. The first half of the project went very well. The second half (still ongoing), not so much. More details below.

This is our third major project with Penn. Their focus on craftsmanship, attention to detail, and client satisfaction are second-to-none!

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Penn Contractors, Inc. has done several projects for us. They have been excellent from conception to finish of each project. They take the time to understand how you will use the space being remodeled. They are excellent problem solvers. The entire team is friendly, professional and trustworthy. We highly recommend them.

Areas Of Satisfaction

Areas Of Satisfaction - They met our expectations. We appreciated the solutions they came up with regarding fixing problems caused by a former contractor.

Product Selections Process

Product Selections Process - Tom Balliot was very good at gathering information and giving us options on a variety of products. He was committed to maximizing the functionality of our sunroom while respecting our budget.

Additional Comments

Additional Comments - We look forward to working with Penn on our next project.

I always have a great experience working with Penn. I wouldn't hesitate to recommend.

Communication was very poor. We repeatedly requested to be made aware of any delays in schedule and would go weeks without hearing from Penn Contractors. We never received a breakdown on the costs of the project, and never got one. Their control of and communication with subcontractors was poor.

Areas Of Satisfaction

Areas Of Satisfaction - The carpentry work in the kitchen, especially the cabinet trim work, is very well done.

We have recommended Penn Contractors to many people over the years. We recommend them to anyone who wants their construction done correctly the first time and to be of high caliber construction.

Salesperson Professionalism

Salesperson Professionalism - Bruce, Tom and their entire team were dependable and punctual, and if their scheduling changed, they would notify us ahead of time.

Expertise

Expertise - Unlike some other residential contractors, Penn Contractors has expertise that goes above and beyond residential projects. In particular, the lead supervisor, Shawn, had a wide range of expertise in commercial construction that he applied to our project. for example, the ceiling soffit was framed in metal studs which not only lightened the load on the existing joists but also created a very level, uniform soffit. Additionally Shawn had an expertise working with the commercial-grade lighting fixtures we selected.

Schedule

Schedule - In general, yes, the agreed-upon schedule was adhered to. Penn Contractors worked diligently through some difficult supply chain issues.

Communication

Communication - EXCELLENT! Phone calls were returned. Emails were responded to promptly. And questions in the field were answered.

Employees Professionalism

Employees Professionalism - At at all times, we felt comfortable and safe having Penn Contractors working in our home. They were very professional and courteous.

Subcontractors Professionalism

Subcontractors Professionalism - Penn Contractors have an excellent group of subcontractors working for them.

Expertise

Expertise - Each person we worked with exhibited expertise - Jennie, Max, Tom, Greg, Sean, and David. They listened to any concerns we raised and treated us fairly.

Problem Resolution

Problem Resolution - Max & Tom addressed problems very well. The '21-'22 Supply Chain problems most likely crested both parts and leadtime issues; Max & Tom both took steps to ensure the correct parts were procured and then clearly managed and communicated the timing.

Dust & Dirt Control

Dust & Dirt Control - Greg, Sean and David carried through on their promises to keep the site clean inside and out.

Post-job Clean Up

Post-job Clean Up - Tom ensured that all of the final details were addressed.

Professional & Organized

Professional & Organized - 5 stars for professional. 4 stars for organized. The only constructive feedback I have is that we would sometimes discuss something in a meeting, and I assumed that because notes were being taken that it would be followed up on, but then got lost in the shuffle. Once I noted any gap it was always followed up on.

Areas Of Satisfaction

Areas Of Satisfaction - My family will absolutely work with Penn again. We love them. Exceeded expectations: quality, design, scoping process, professionalism, care about clients.

I would recommend Penn to others, but I had to learn a hard lesson. The Scope Document is God. I should have allowed myself more time to go over the scope document with a fine tooth comb. Not being conversant with construction, I badly assumed what was normal, bu several times ran up against situations where I thought X would be done, only to find "No, X is not in the scope".
My recommendation, though positive, would come with this notice.

Problem Resolution

Problem Resolution - They addressed a huge problem, replacing a cracking main support with steel columns and a splice plate riveted between two I-beams where we thought only one existed. I was impressed! Staff always willing to work with me on ideas for solving unexpected problems.

Bruce really got the picture of what we wanted in our new kitchen, and we are totally enjoying our new space and all that we were able to incorporate into it: tons of counter space, tons of storage, extra sink in countertop, great new flooring, great lighting, skylights and windows and door. We are enjoying our new appliances and love the finishes we selected with Karen’s assistance. Also, we are happy we could keep one existing oven incorporated into island and our fridge as well. It was a project well done. It is definitely an “Oh, wow!”

Professional & Organized

Professional & Organized - Very easy to work with the team. Our carpenter, Mike Bedell, was a real pleasure to work with and the most skilled carpenter- superior workmanship.

Expertise

Expertise - It really helped to see the 3-D computer images of the space and finishes! Max was very helpful.

Problem Resolution

Problem Resolution - When there was an issue, Penn Contractors addressed it right away.

Employees Professionalism

Employees Professionalism - Weekly check-ins were appreciated.

Product Selections Process

Product Selections Process - Excellent at educating us on the cabinetry choices and options.

Additional Comments

Additional Comments - All in all, we are extremely satisfied with the entire project: new kitchen and deck.

Communication

Communication - We were very impressed with the weekly calls to assess our satisfaction with the work that was done and if we had any questions on the open items. Top Notch.

Areas Of Satisfaction

Areas Of Satisfaction - We had an assortment of projects to complete in the house, and were very concerned that Penn Contractors wouldn't do a job like ours. We used them to put a beautiful addition on our house 20+ years ago, and we thought this job was too small. So they far exceeded our expectations by helping us out on this job.

Yes, I have already referred them.

We would definitely recommend Penn Contractors to a friend. They did a fantastic job on our bathroom remodel. They were professional, organized, and able to communicate very effectively with us.They stuck with their schedule and resolved any problems that came up along the way. The job site was always clean and safe when they left at the end of the day. Karen was very helpful with our product selections providing us with a list of places to choose from. Tom, the production manager was great to deal with, always on top of things and communicating with us throughout the entire project. Greg, the lead carpenter, did an outstanding job. His advice, along with his knowledge and skills were a big part in how our bathroom turned out. He always had time for questions and would stay if needed to discuss them at the end of the day.

Areas Of Satisfaction

Areas Of Satisfaction - Communication, Guidance, Construction Quality

Penn Contractors is a highly professional and reliable contractor. It is particularly capable in duplicating the quality of vintage existing homes that need updating and renovation. While perhaps more expensive than others, Penn's carpenters were experienced and skilled and it employed similarly skilled subcontractors to carry out what was a complicated renovation of our existing 1950's bathroom, master bedroom, and second floor stairway and landing. We were very pleased with the finished project and think of it as a significant improvement in the overall value of our home. Well worth the investment.

Subcontractor Concerns

Subcontractor Concerns - They were all professional!

Additional Comments

Additional Comments - I was overall very pleased with the workmanship. The workmanship was what was most important to me. I enjoyed working with the company!