About this company
Pinnacle Roofing
Pinnacle Roofing provides Northwest Arkansas and surrounding areas' residential, commercial, and multi-family with quality roof repairs, restoration and replacement. Show more
Pinnacle Roofing provides Northwest Arkansas and surrounding areas' residential, commercial, and multi-family with quality roof repairs, restoration and replacement.
Pinnacle Roofing believes a customer should ask themselves these three questions when selecting a service provider:
1) Can I trust them?
2) Are they committed (to doing the very best job)?
3) Do they care about me (being treated fairly with true respect)?
Pinnacle Roofing has become one of Northwest Arkansas' most respected roofing contractors by living these three principles: Trust, Commitment, Caring.
Our professionals oversee each and every job from start to finish including a post-installation review of the job. We believe that referrals are key indicators of satisfied customers and we strive to earn a referral from each and every customer. Hide
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Photos 3
Customer satisfaction
Of 127 customers surveyed, 55 respondedReviews 46
Of 55 respondents, 46 left a reviewRecent reviews
Mark L.
Outside of the clean up at the end of the job, I had nothing but positive experiences with Pinnacle Roofing.
Jay R.
They are a great company, and they will be my go-to for roofing from now on.
John M.
Get the estimate in writing before the salesperson leaves. A gentlemen's agreement doesn't always work out.
William C.
They are an excellent company. It's always a positive experience with Pinnacle Roofing.
Barbara P.
My experience with Pinnacle Roofing was completely positive from the initial consultation to paying my invoice. Travis Harris, who I worked with, for the most part was always there to answer whatever questions I may have had. Thank you Pinnacle Roofing for a job well-done.
Paul S.
Very honest and trustworthy company, they could have up sold but they did not and saved us lots of money.
Mike G.
Pinnacle Roofing did an excellent job on my roof. They were fast and the value for the money was excellent. I would recommend them if you are needing a new roof.
Bonnie M.
I chose Pinnacle Roofing from Home Adviser and received a call immediately. A gentlemen came out and fixed the roof that evening and then some! The price was fantastic and they did great work. It rained here just the other day and I did not get one drop in my home. They did an amazing job!
Response
Jan B.
I could not be more pleased with Pinnacle Roofing. The staff is proactive, courteous and genuinely interested in seeing the job through with expectations exceeded. The product quality and workmanship has earned us many compliments on our new roof!
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Pinnacle provided great follow-up and co-ordination with our insurance company under less than ideal circumstances. That relieved us of the burden of a time-consuming negotiation. PRICELESS!!!!
Additional Comments
Additional Comments - Thank you. I will always highly recommend Pinnacle.
Response
Gary S.
Pinnacle Roofing estimator Nick Gilley was extremely professional and went above and beyond to assist us with the wind damage on our roof.
Danny L.
Additional comments
Areas For Improvement
Areas For Improvement - There were a couple of areas that were not to my liking but they made them right with no questions asked!
Areas Of Satisfaction
Areas Of Satisfaction - Overall job once corrections were made was fantastic!
Recognized Excellence
Recognized Excellence - Travis was great to work with, he was friendly, honest and professional!!
Corey C.
Fair value for a good job. Only knock: Instead of notifying me that my selected color choice was unavailable so I could pick a different one, they painted something else and had to redo it. Some of the painting got onto my house color because it wasn't masked properly before applying.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Reasonable price and problem solving.
Response
Brooke S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - They were quick and efficient.
Recognized Excellence
Recognized Excellence - they all did a great job!
Cathy S.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was impressed with how quickly they set up the project and the fact that they painted all the vents to match the roof.
Current Referrals
Current Referrals - Not at this time, but I will recommend Pinnacle to anyone that is looking for a roofer.
Recognized Excellence
Recognized Excellence - Travis. He seemed very informative and honest.
Deanne B.
Additional comments
Areas For Improvement
Areas For Improvement - No, they were great to work with.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the overall project. They were very quick to answer any questions we had. They were very realistic about what needed to be done, and what didn't need to be done.
Recognized Excellence
Recognized Excellence - They all were very helpful.
Chris C.
Pinnacle Roofing is awesome, and they did a great job!
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I'm satisfied overall, they did a great job.
Recognized Excellence
Recognized Excellence - I'd like to recognize Brandon Ward.
Carl C.
Their communication was very poor.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the work completed.
Bob M.
The quality of the work, and the quality of the materials were above our expectations.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the timeliness, neatness and the knowledge of their merchandise.
Recognized Excellence
Recognized Excellence - I'd like to recognize Travis Harris and a follow up employee William. William was delightful.
Amber B.
Tonya H.
Shannon G.
Rick M.
Susan K.
Joan S.
Mike M.
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