Lack of consistent communication from Sherry and follow up with a quicker timeline than 6 weeks for our bathroom vanities to be completed and installed.

Great customer service! Communication is key to me as this was an entire process that was new to me. They promptly kept me informed as to what was going to occur, kept their commitments, were kind and patient and the end product is beautiful.

I am very pleased with my beautiful countertops! And would gladly work with Precision Countertops again!

Kept in touch during whole process which had 2-3 delays.

I would recommend Precision Countertops because every one of their team took pride in making sure I was briefed and comfortable with the decisions every step of the way through to granite installation. They truly want happy customers and I was was one.

Very easy to work with. Good follow through. On time and on budget.

Top notch customer service, installation espertise and product quality.

Top Notch....from Sales Lady, Karen at Home Depot, toal communication with Precision office, meauring tech & installers....and the countertops are just beautiful!

I found the best prices at home depot and precision countertops does all of their installation. I highly recommend both. I saved money and was happy with the end result. It came together quicker than I expected.

We were very pleased every step of the way!

I don't normally like to recommend products or services but i do like your product. I do have some reservations about the install process.

The 1st phone call from delivery person was that they were only bringing 1 countertop (I ordered 2) because one got damaged. I told them to just wait and deliver both together. I got a text announcing the 2nd delivery date and time. On the specified date I waited and waited and there was no delivery. An inquiry the next day informed me that the newly built top was made in the wrong color. No one told the person scheduling the deliveries. The 3rd delivery date was set and the countertops were delivered. One of the tops had corner protectors and the smaller top did not. At a glance the tops appeared to be ok. The delivery person removed the guards from the larger top. When putting the larger top on the cabinet I noticed slight damage to one of the front corners. I sent a picture to the person I had been scheduling with and asked if there was something I could do to keep it from getting worse. I have not heard back. This was not a good experience for me. I had to reschedule the person helping me with the install twice.

We were disappointed with the quality of the edge cuts of the countertops. We ended up having to take on additional cost of tiling one of the side walls to hide the crooked cut of the countertop and cover the large gap it created. Additionally, the installers did not set our island countertop on center with one edge having a slightly larger overhang. There were multiple smudges on the countertops that required quite a bit of vigorous cleaning to remove.

All thru the process I was well pleased. I had peace of mind knowing they were going to do a good job and that’s saying something in this day and time. I was well taken care of.

The process was very easy. They were prompt and easy to work with. The workers were respectful and did a great job demoing and installing. However, after they left and I was putting things back together, I noticed one of the sinks and both faucets were off center.

It took about 2 months for the job to be completed!

I will Definitely recommend Precision to anyone who asks. My countertops speak for themselves!

It was a little challenging to get help in the beginning. If this company had not been referred to me by my son-in-law I would of searched out a different company.

See below

Ashley and Laura worked really great together resolved any issues we had and took care of us

I was impressed with the frequent communication and the professionalism of the installation crew. Scheduling of the different services was seamless and all of the different professionals were prompt, courteous and efficient ( and dog friendly!)

From the sales person to the plumber at the end of the job, everybody was just efficient, dedicated to their work and made the experience very pleasant !

Quick

Excellent job, done as advertised.

The installation was super fast and beautifully done!

Working with Precision was easy, and the work was completed professionally. I would have no qualms about working with them again.

Scheduling was easy. Melinda checked in often when we had a problem that held up our project. They sent helpful videos about the process. Both the gentleman that did the template and the installer were professional and respectful. I had an good experience with this company!

I've done a lot of project work with Home Depot. Precision Countertops is the best provider the Home Depot has that I have worked with.

Your company had knowledge of our cracked countertop and still installed it. There is glue on the crack on both sides. The crack is all the way through to the bottom. It is not a fisher. Your installer saw the crack and told us our countertop would soon fall apart. The crack is already chipping away. It is in front of my sink to the other end of my countertop. My husband saw the crack Feb 28th. No one from your company has called since your installer Steve saw the full crack. Today my husband noticed the rest of the crack. It goes all the way across our sink to the back. It has glue on both sides. We have additional phots for you to see. The crack is so obvious with the glue on both sides.

I realize this was a project through Home Depot and that had some bearing on how we were able to resolve our issue.
I didn't have the feeling that Precision was really that concerned about what I perceived as an issue. I would hope that they would treat a customer with a Home Depot project like one who came into their showroom looking to update a bathroom. I'm not sure I will use either Precision or Home Depot again for a project like this.

So easy and live the product

They were a perfect fit. Hime Depot screwed up with the order, but you did a good job with the production of the tops. Really liked that yo sent the splash guards long so I could custom cut them.

Prompt, courteous, professional

Every step was easy with no surprises and a great result.

Would recommend a different person to answer calls and work with your customers. Someone who is friendly and appears to care about the client

I would recommend precision countertops to anyone, the whole process was seemless with no problems. The whole crew we worked with is excellent. Thanks to the crew for an excellent job.

Measurement was quick and accurate. Install was also very quick. Staff friendly and professional.

A very professional approach to customer service. Follow up text and emails were performed in a timely manner. I actually got to communicate with a Live person.

Second install by PC and completely satisfied from start to finish.

Big scratch / crack in my counters. I have to fly back to Portland to meet the tech at the house so he can try to fix it. Expensive mistake.

Easy to work with, good quality & did what they said they would

You are not able to make it right, the installation has been done. I have no desire to redo it, I'll just live with it the way it is.

I can't speak for anyone outside my area, but if you are in, or close to, the Spokane market you should definitely contact Precision Countertops. They have great people in that area.

yes , already have to my neighbor , they are looking for new counter tops also , and precision did a fantastic job

The customer service was excellent. I love my new countertop.

Ashley Jackson specifically was fantastic. Easy to work with and very responsive to scheduling needs. I highly recommend her and precision.

The salesman at the store was excellent. We found exactly what we wanted. The installation was very well done.

Not happy that we did the demo on 95% of the tile and they refused to credit us. Had we known that this would be the case, we wouldn't have wasted our time. We did everything except take out the wood piece that held the tile (didn't know that it needed to come out) The guys that come don't help at all with anything. Took our sink and basically threw it on the patio. No knowledge of what they do and what they don't do prior.

Very difficult to deal with this company. Too many people involved.

Really didn't like the unprofessional way of being treated. As the home owner, you pass schedule through me.