I am rating American Integrity. I do not remember working with Hancock Claims; they may be their parent company.
Their adjuster did not give me what I needed unless I specifically asked for it.

Jim was excellent.

After they put the tarp and sandbags on the roof, they just took off and didn't say anything to me. I thought that was rude. They could have at least told me they were leaving and when they were coming back.

Everything looks wonderful.

The typical "red tape" for this type of situation was non-existent and the service was seamless from start to finish.

The procedure for moving furniture and putting it back was a mess and it was not done in a timely manner. I had to stay in a hotel for an extra week.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Additional Comments

Additional Comments - Everything went well. I was satisfied.

I am likely to recommend Preferred Repair Network because they helped me quickly by putting the roof up. They are overall a great company.

Areas Of Satisfaction

Areas Of Satisfaction - Preferred Repair Network exceeded my expectations because they were quick to put my roof up and cleaned everything well.

Areas Of Satisfaction

Areas Of Satisfaction - PRN communicates and responds timely.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with the roof!

I am not likely to recommend Preferred Repair Network because I had no idea about the process would be like since no one explained anything to me.

Areas Of Satisfaction

Areas Of Satisfaction - I am satisfied with the response time.

The entire experience was horrible and the company was unethical.

The job was done excellently.

They were awesome.

They just came in and did the job very quick and the response was quick

once they got the appearance of insurance number.

The workers were not trained properly to cover a roof because all of my vents were covered and had to be taken off the next day.

No.

The project manager was excellent and very professional. I'm satisfied with the job they did.

Areas Of Satisfaction

Areas Of Satisfaction - They were really good communicators and very patient which exceeded my expectations.

I was very skeptical once Olympus stated they were going to pick out the contractor for the repairs to be done for a roof replacement. Once I met the initial contractor they had selected, it put me very much at ease due to their professionalism and the explanation he gave about the repairs. I was very uncomfortable with the fact I did not get to choose the contractor and was unable to research them. They exceeded my expectations for the quality of the workmanship and did a fantastic job though! I would highly recommend them!

The did very good work.

Areas For Improvement

Areas For Improvement - They did not fall short at all. They did the job and finished the work as expected.

Likes & Dislikes

Likes & Dislikes - I like the location and everything about it!

Additional Comments

Additional Comments - Drew was very nice and responsive!

They exceeded my expectations with the way they came to do the interior repairs. Preferred Repair Network was very flexible and understanding in terms of the damage. They presented all the different options and were very nice. I know they didn't have to, but they made it a point to say, "Here are the options and what we can do to help." I thought it was very nice!

Preferred Repair Network is professional and responsive. I am satisfied with their work.

They did a great job.

I think it's the scheduling.

Areas Of Satisfaction

Areas Of Satisfaction - Preferred Repair Network was on time and did a good job.

They did a very good job.

Areas Of Satisfaction

Areas Of Satisfaction - They did a very good job.

They did a really good job. I was satisfied. They came back to put everything back in place. I really appreciated that since I am higher in age. I needed that help and thought it was wonderful!

Additional Comments

Additional Comments - They did a really good job. I was satisfied. They came back to put everything back in place. I really appreciated that since I am higher in age. I needed that help and thought it was wonderful!

Excellent service and communication!

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in communication.