PRQ Exteriors promised to replace my roof and to manage the rest of my storm damage (gutters, paint, windows, fence repair). Once my roof was replaced, PRQ explained that they do not perform any of the other work. Instead, PRQ offered me a list of contractors (one for gutters, one for paint, etc.). I would need to reach out to each contractor, arrange for a bid & scope of work, accept a contract, schedule the work, etc. I expected PRQ to manage all of this and felt it was a bait and switch tactic. Further, PRQ was slow to respond to property damage caused by the installation crew and refused to repair some of the damage, which will cost me an additional $800-$1000 out of pocket. I would not recommend PRQ Exteriors.
Everything went very well. I have no complaints.
Overall, working with PRQ was a decent experience. The job was completed in one day, half the time they crew projected, and I feel confident that the materials and workmanship are of good quality. The roofers generally left the site clean, although we are still finding shingles, nails, tape, and other pieces of plastic in the yard. There is some minor damage to the deck and railings from falling debris. The site was safe for us, but I hated seeing the workers haul 50 lb packs of shingles up a 40' ladder on their backs when the truck-mounted conveyor gave up trying to access the roof prematurely. We dealt with several great employees, but got shuttled between 4 different project managers over a 7-month period. The billing and interaction with insurance were super confusing and a 'black box'. We gave up trying to understand our costs.
Everyone I worked with at PRQ was professional and knowledgeable. They were always on time for meetings, calls, and in-person meetings. They walked me though the roof replacement process in a clear, easy to understand way. I will recommend them to anyone I meet who needs roofing services.
The PRQ team was professional, completed the work we requested, asked for our feedback, and then addressed our punch list in a timely manner and to a very high standard of excellence. We are very happy with their work and appreciate their customer service!
New roof - I had solar. PRQ said they could un-install and re-install the solar, which they did. But in doing so I lost my 25 year warranty from my solar company. PRQ should have advised me on that. The first project manager was new to her position and I believe let this fall in the cracks. The project manager who took over for her was the best. None the less, losing my warranty could have been prevented.
Also, I felt badgered for payment when I was simply waiting for my insurance money to be available. It didn’t feel good.
I've already referred proQ to my mom and sister and law. They were awesome when it came to battling insurance who didn't initially want to cover or roof. Great team and staff.
The work was done well. The conversations were not as friendly as I thought they would be.
They have no idea what they are doing.
They were very efficient, worked spot the insurance company and got the job done in timely manner.
Because it was a solar/roof combination installation, it was more complicated involving more parties. Still went smoothly.
Completely overpriced for the rough I had should’ve got a second opinion
I am likely to recommend PRQ Exteriors to a friend because the cleanup of the work site was a 10/10, the work was performed proficiently, and the repairs made to a broken skylight that was removed for flashing during install was delayed but correctly installed.
Their communication sucks.
PRQ Exteriors provided great service!
They are irresponsible. The roofers didn’t put my chimney back correctly and it cost $750 to have it aligned and the shingles put on correctly by another company. In the end thy paid for half.
Our first experience with PRQ was great. They were in and out and done in a day. This time due to them taking on more work than they could handle caused delays and come back work. Our yard was damaged by the boom truck and falling debris. This didn't happen the first time but this time it was called " unpreventable damage" my wife nearly broken her ankle stepping into a hole in the front yard that was due to falling debris. The hole was obscured by the grass. We had to repair this damage ourselves, PRQ refused to help us.
PRQ did an excellent job on our roof. They communicated well with us throughout the project, contacted us readily when there were issues and offered us options, and followed through well to make sure the job was complete.
Initial door sales sold high promises and 5-star service. While the work did get completed, the process was rough and the communication was next to none. Even had to get their initial invoicing corrected for being too high.
I appreciated the fact that they listened to me, worked with my insurance company and made the process as smooth as possible. They stayed in touch throughout the project keeping me up to date on any timeline changes. They were also always available if I had any questions.
We were very happy with the service, process, and the quality of the end product.
I was out of the country so was trying to do this by text and email, so there was some confusion in part because of too many automated notices that were not quite right.
I have already recommended them to a neighbor, and he has had his job completed.
Door-to-door salesman provided false statements (based on later conversations with PRQ Exteriors account manager). I was told that PRQ coordinated and organized all work to be completed, but was later given phone numbers to call contractors to do just that. Roofing trim was to be taken care of, but I was later told that painting that wasn't included. Fencing stain was added by our (third) sales representative, but I later found that it wasn't actually covered by insurance (though I was advised that it would be).
Sales rep kept changing for some reason, ultimately having to keep track of three different sales reps, and an account manager's communications. Due to false statements from initial representatives, it took multiple communications and even the manger "pulling recordings" for them to agree to what was stated by their employees (they did hold to their word though, eventually).
Although not directly PRQ employees, their choice of contractors was unimpressive as well;
- Roofing contractors were drinking on property, leaving empty beer boxes and bottles in the dumpster.
- After using our water supply for pressure washing the fence, the fencing contractor failed to turn the spigot off, leaving our water running all day until I returned home after work. (I spoke with their owner directly, to which he offered to reconcile. PRQ made no such offer)
- Window screens were to be replaced, but apparently that -does not- include the sliding screen door, of which had the most obvious hail damage 'observed' by the sales reps. (My mistake for not catching that it wasn't included in the insurance estimate)
Overall, not impressed at all... Final impressions are that of it being yet another predatory door-to-door sales scheme pushing you to sign a contract on sight.
They were great from start to finish!