These people are the definition of quality service.They explained what needed to be done, and they immediately got to work drying out our home.They are the company of people you need when there has been a water damage.

The work was done efficiently and professionally.

Professional, Fast Respond time and Excellent results.

I found the people of PuroClean very professional and courteous. The scheduling was a little off but that was due to the pandemic.

They did a great job.

Area Of Satisfaction

Area Of Satisfaction - Promptness

The people that were here were very good and very helpful. I just thought it was amazing that they were so kind and helpful.

They showed up quickly. I was very happy. They were able to resolve problems.

They were wonderful. Chuck was very professional. He sent out Christopher to rebuild the wall and he did a great job. He was very polite and very nice. I have no complaints at all.

PuroClean was very courteous and professional! They did great work! My house looks amazing! The quality of the work was perfect! They went the extra mile to give us cabinets we did not have before! I would absolutely recommend them to anyone!

The crew did a good job; I referred my neighbor because she liked the finished job.

Areas Of Satisfaction

Areas Of Satisfaction - They quickly resolved our problem and that was satisfying.

Additional Comments

Additional Comments - Professional, personable, and timely. Employees made the experience very pleasant and stress free.

Very fast and professional service.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the responsiveness, being thorough, the explanations, and the carrying out of the work.

Satisfaction

Satisfaction - I was most satisfied with their thoroughness and their response time. They didn't just get done and leave at six; they stayed until the job was done.

Expectations

Expectations - None...I called basically in tears and they were all very calming and assured me that it would all be taken care of and it was.

The young man I worked with Chuck Youchoff, he was excellent. He was very informative when discussing my claim. I was just floored as his professionalism and I would definitely do business with him again.

Expectations

Expectations - They did not fall short, everyone was on time, attentive, and concerned. Everything was perfect, my whole ordeal. They took care of things and I was elated. They were very professional.

PuroClean responded to our fire damage promptly. All PuroClean associates were courteous, professional, knowledgable and above all trustworthy. I would highly recommend PuroClean for any restoration needs.

Each step of the process was efficient and professional. The work was done promptly and competently. All employees involved were always polite and professional.

The drying and the wet part was very good. We had trouble with the end and putting it all back together.

We really did not know what to do when the house flooded. They just came in and took care of everything. It was great. They took all of my worry away.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with how prompt and kind they were, and how well they addressed the issue.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied because they very thorough and did a good follow up.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their attention to detail, and making sure the customer felt informed as we were going through the process.