I would, without a doubt, recommend Recon Solutions Inc to everyone! Their workmanship and attention to detail is incredible! They really can make miracles happen!

No comment, every case will be different depending on who you are I guess.

I have already recommended them. I told them Recon Solutions did an excellent job.

John Caruso did an excellent job. He is the project manager that handled my claim. He made me very comfortable during the process. I was in another state, and he kept me well informed and sent me pictures. I was involved in each step of the project. I believe he is an outstanding representation of the company.

The contractors Sebastian and Peter were EXCEPTIONALLY PROFESSIONAL and VERY INTELLIGENT!!!’ Mac was a superb painter. Recon went back and applied a different kind of paint surface to address the issues and selected the CORRECT color paint type from Benhamin Moore which is what I’d asked for from the previous contractor but Re-con listened!! They did what my insurance policy stated. Replaced the paint with the SAME type of paint! Re-con corrected MULTIPLE ERRORS created by the previous contractor Assurance. Re-con knew the correct way to apply my kitchen backsplash which gave the breakfast nook a CLASSY and PHENOMENAL look.Re-con knew exactly how to install my window treatments snd when there were issues with not having enough balances they ordered the correct number required. Terry Sanford the Manager has an unmistakable professional CARING HEART! He took the time to drive all the way to My house from a very very very long distance to take measurements for window treatments himself and to go over the selection of colors for each room needing this treatment. Terry also sent an electrician to my house to correct some serious problems created by Assursnce -the previous contractors that messed up my electrical wiring in my home.Re-con is the kind of company that goes ABOVE and BEYOND to make certain that EVERYTHING REqUIRED to make your job correct is actually done with QUALITY materials snd QUALITY CONSTRUCTION!Terry was very patient and add sure that the crew worked around my schedule due to me having a dig and having to go to the Nursing hime and hospital to address my husbands needs because we had a fire at our house which created issues fir my husband! Terry’s crew always cared about my dog! They were just outstanding!’nIf you want your job done correctly after you have had a fire at your house, then you need to Deal ONLY with Re-Con Construction because these people care about doing the job correctly INITIALLY!!’I had doors that Assursnce Contractors destroyed! Totally destroyed and failed to sand properly or paint properly! It was a disaster! Re-con came in snd after new doors were purchased and sanded and painted all of them with so much professional ism until you would have thought they were a door store!Peter carefully took them to their warehouse and did the work with Sebastian and then carefully took smooth streets to transport them to my house!These people WALK the WALK of being thee best construction company in Illinois!Thank you Terry Sanford! You are a true PROFESSIONAL!’nOh and even after they finished the work, Terry told me if something goes wrong Chen the line to call him and he would return to repair the issue! You can’t find a better company than Re-Con!Don’t waste your time with anybody else, just go to the best! Re-Con Construction!

I am happy with the work done. It is pleasant to be back in our home, and they were good people to deal with.

They were very good!

Recon is a great company and does great work and have very professional workers who are very nice; however, my issues are with my Insurance company not them!!!!!

Recon Solutions handled our large loss claim with care and speedy results! Our home was finished ahead of schedule and we are very satisfied with their work. Employees were always polite and on time.

They worked really hard to get us back in our house after the fire.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the person handling my personal content. She worked with us and all our personal content and answered a lot of questions and took a lot of calls, she really helped through the process.

Area Of Satisfaction

Area Of Satisfaction - The uncertainty with Covid resulted in multiple delays in the project. Recon was very flexible in modifying the schedule to accommodate ours.

During my final walkthrough of the home my relator was so impressed she wanted their number for future use.

Area Of Satisfaction

Area Of Satisfaction - I was impressed that every time I reached out to them they responded in a timely manner. I was also very pleased with the finished product.

Area Of Satisfaction

Area Of Satisfaction - I was satisfied with my experience because if I had concern the owner or company answered my concerns.

Terry and John from Recon stepped in to complete my project after another builder failed me. I really appreciate Recon completing our project quickly and beautifully.

Everything's a 5. Believe me, these gentlemen did a terrific job.

Employees Professionalism

Employees Professionalism - Definitely.

Cooperative And Responsive

Cooperative And Responsive - 4--good.

Overall Quality Of Alacrity Program

Overall Quality Of Alacrity Program - Everything was a 4.

Area For Improvement

Area For Improvement - Everything was fine. Nothing fell short. They were terrific.

Area Of Satisfaction

Area Of Satisfaction - I was satisfied with everything--there was nothing wrong. The insurance took care of it. The workmen did a heck of a job. I'm satisfied. The workmen did a terrific job. They were nice. They were pleasant. They were really nice gentlemen.

Area For Improvement

Area For Improvement - The installers went above and beyond. They never complained about fixing an issue.

Area Of Satisfaction

Area Of Satisfaction - The workers were very cooperative.

It seemed to be the luck of the draw at times who comes to work and knows how to do whats going on.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the three individuals that handled it. The first person was the one who came out and estimated it, the second was Jamie on the phone, who helped with all the issues, and thirdly were the subcontractors they used because they were very good.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the quality of work.

Area Of Satisfaction

Area Of Satisfaction - My experience went well.

Area Of Satisfaction

Area Of Satisfaction - Recon solutions was great.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with how they quickly resolved my problem.

Area Of Satisfaction

Area Of Satisfaction - They were quick, efficient and most importantly, did good work

Additional Comments

Additional Comments - This is the second time I’ve used Recon, both times were great

The communication has been very good and accurate and it has been enjoyable working with them.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with them being prompt and getting the job started and finished quickly despite the inclement weather conditions.

Additional Comments

Additional Comments - There are some touch-ups that need to be done when the weather is better and I feel secure they will do that when the weather is better.

Area Of Satisfaction

Area Of Satisfaction - everything went very smoothly and quickly

Area Of Satisfaction

Area Of Satisfaction - Their timeliness was great.

They don't return calls when you try to make contact with them.

Area Of Satisfaction

Area Of Satisfaction - All work was completed and well done!

The Recon contractors fixed our bathroom after a very damaging leak quickly and efficiently. New tile was beautifully installed, and everything is working well.

Areas Of Satisfaction

Areas Of Satisfaction - The area in which I was most satisfied with Recon Solutions was with the gentleman that came out to review the whole project. He was thorough and explained everything well.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with all of the clean up.

Area Of Satisfaction

Area Of Satisfaction - The guy I was working with, Bill, I believe was very friendly and his customer service was on par.

My rating would have been a lot higher if there was a schedule as to what was happening and when. We never knew what the next step would be, but once they were here doing the work, they were fine.

They were very knowledgeable, easy to work with, arrived on time, left on time. They tidied up and everything was left clean. They went above and beyond my expectations going in.

Process Explanation

Process Explanation - I would give that a 5.

Likely To Recommend

Likely To Recommend - Absolutely They were very knowledgeable, easy to work with, arrived on time, left on time. They tidied up and everything was left clean. They went above and beyond my expectations going in.

Areas For Improvement

Areas For Improvement - They didn't fall short. Everything was well beyond my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied, as they seemed to find other things that were wrong with the original insulation. They corrected those. I had problems I didn't know I had, that could become problems down the line. There were addressed.

Additional Comments

Additional Comments - I would like to be able to hire them for anything that goes wrong with my house from now on.

They did an excellent job. I was very impressed at the workmanship and excellent attitude of the guys.

Area Of Satisfaction

Area Of Satisfaction - I was satisfied with the quickness of the response, the quickness of the job, and the workmanship. Also, I was satisfied that they kept me informed of when they'd be there, where they'd be, what they'd do, and called me back. They were very efficient.

Additional Comments

Additional Comments - I think the guy's name is Brian, from Recon--he was great. He was excellent. He got back to me and told me what was going on, so I want to acknowledge that.

Intial repair explanation and process was nothing compared to the actual repair. Very poor communications within Recon and service providers.Rescheduled multiple times.

As long as they don't use that same general contractor.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied when the owner came out and gave the estimate.

From beginning to end Recon has been a pleasure to work with. The workers were skilled, prompt, courteous and hard working. I had just completed some other work before this and I wish I would have known about them at that time. If I do another project it will only be with them.

Renew Insurance Policy

Renew Insurance Policy - Already changed carriers as Allstate did nothing to communicate with me during the entire process. Most times Recon (the contractor) had to chase down answers for me. As a licensed insurance producer, I know this should not have happened. I have paid premiums for years with no claims and as such would expect quality customer service going through this process. Allstate was non-existent and now they are no longer who I choose to do business with. I wasn't looking for much, but I expect phone calls and emails to be returned. (Note: Not returned at all)

Area For Improvement

Area For Improvement - Already changed carriers as Allstate did nothing to communicate with me during the entire process. Most times Recon (the contractor) had to chase down answers for me. As a licensed insurance producer, I know this should not have happened. I have paid premiums for years with no claims and as such would expect quality customer service going through this process. Allstate was non-existent and now they are no longer who I choose to do business with. I wasn't looking for much, but I expect phone calls and emails to be returned. (Note: Not returned at all)Recon went above and beyond. Not only did they do quality work that I am proud to have in my home (Loved Ziggy and would hire him back in a second) but they chased down insurance answers for me when Allstate couldn't figure out how to return calls or emails.

Area Of Satisfaction

Area Of Satisfaction - Recon (Ziggy and Bill August) was awesome. Only wish I knew about them sooner.

Area Of Satisfaction

Area Of Satisfaction - Everything was handled by the insurance company and Recon Solutions. The teams involved made it a pretty seamless process. There was not a lot of work in my hands.

Area For Improvement

Area For Improvement - Recon Solutions did not fall short of my expectations but I noticed some areas in my kitchen the grout is coming out, there is a hole in the line. If someone can come look at that I will be totally satisfied.

Area Of Satisfaction

Area Of Satisfaction - I am most satisfied with everything. I cannot pinpoint. Everything else is great.

Area For Improvement

Area For Improvement - Major delays by our insurance agency in getting us lined up with a contractor that was able to do the work. Happy once we were finally connected with Recon

Area Of Satisfaction

Area Of Satisfaction - Recon Solutions

Recon was great but it was the subcotracterRecon solutions was professional,but it was the subcontracter that was hired to put my new roof on that gave an inferior job in the begining.the crew sent were not rofers at all.upon contacting recon to come and inspect the isues were eventually corected and i have a beautiful roof.

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the entire material, work, time, and money that was put into this house. It was very well done. I would highly recommend Allstate to anyone.

Area Of Satisfaction

Area Of Satisfaction - Couldn't find my own contractor to do a two day job. The person they sent was so professional, did a great job and cleaned up after both days. I couldn't have asked for more!

Area Of Satisfaction

Area Of Satisfaction - I was most satisfied with the final result.

Outstanding! Professional, timely, performed quality work meeting all expectations.

Employees Professionalism

Employees Professionalism - Could not have been more pleased.

Quality Of Materials

Quality Of Materials - Owner of home passed away requiring bio-clean up, Recon Solutions Inc. did the reconstruction following that remediation. Hard wood flooring had to be replaced, walls had to be repaired following partial removal, walls had to be painted, etc. The floors and walls look like new.

Quality Of Workmanship

Quality Of Workmanship - See #5 above. Workmanship was outstanding.

Area Of Satisfaction

Area Of Satisfaction - I was superbly satisfied with Recon Solutions, Inc. They were professional, timely, skilled, informative and easy to work with. The situation necessitating the repairs, they involved a death, were awful, and all members of Recon Solutions were cognizant of that and it showed.

Area Of Satisfaction

Area Of Satisfaction - Speed and follow through with my flood. I had to go out of town within 2 hours of spotting my flood and was relieved when they got someone out to remove carpet and dry the floors without me there.

Area Of Satisfaction

Area Of Satisfaction - Recon Solutions was very pleasant to work with and they completed the job in a timely manor.

Additional Comments

Additional Comments - Terry the owner of Recon Solutions is extremely professional and has great communication skills.He is a man of his word and lived up to his commitments.

Area Of Satisfaction

Area Of Satisfaction - Seamless integration between insurance, payer and contractor. Made a painful experience quite painless.