Construction Favorites - Being able to see the progress
Areas Of Satisfaction - Building of the Home process was great.
Richfield sold out to Landsea, No point in recommending.
Design Professionalism - Design Center staff have been awesome.
Employees - Tim and Jerod are good to work with. They know their stuff.
Construction Favorites - Being able to see our progress easily.
Clean Job Site - Generally kept a good site.
CM Professionalism - Jared was professional, we worked with him.
Areas Of Satisfaction - Structure is well built.
Richfield Homes is the worst company I have ever dealt with when purchasing a home. The city stated they wish I would have called before buying because they would have told me to run.
I don't think I can honestly refer anyone to Richfield Homes. Their disorganization, lack of quality control, poor communication, and inability to do things in a timely manner are simply to big of problems to ignore. This new home has been an exhausting process from start to finish. It has been a stressful challenge to get anything done properly. Many of the trades do poor quality work and then their warranty repairs are a "band-aid fix" and often ignore the root cause of the issue. Nothing of this home build was exceptional or exceeded expectations, but literally every single trade group in the process and every step along the way has had several issues that have left us very disappointed.
Additional Comments - Overall, I'm very positive and everything has run very smoothly.
Employees - Yes we also love their enthusiasm
Safe Job Site - Trent was very safety conscious
Construction Favorites - Going to the design center
Construction Favorites - Pre drywall walk thru… seeing the home really take shape
Sales Associate Communication & Attentiveness - Sharla was excellent throughout my home buying process. She has also continued to help support me through great communication after closing with a challenge with the internet provider
CM Communication - Both Steve and Trent were very helpful with communicating about my home… I feel that they were each professional and brought some humor with construction process and completion….things that could typically be a bit mundane
CM Professionalism - Yes they helped me feel comfortable in my new home
Employees - It’s been a wonderful experience!
Problem Resolution - Really great response to a couple items prior to closing. I appreciate the effectiveness and response
Workmanship (Closed) - It’s a beautiful house!
Areas Of Satisfaction - Pre- drywall walk thru and orientation were informative and great! I’ve been so pleased working with everyone!
Recognized Excellence - Wow I feel all the staff have been exceptional!!! I loved working with Sharla, Trent, Steve, and Andre throughout different moments in the process. I also greatly appreciate the closing team (Amy) and also have appreciated support with TDS challenges from Sharla and Loni post closing. Oh and Rick with Warranty had quick response to help with 2 issues ( that may not have actually been issues haha. )
Additional Comments - You all are great and I’m so happy with my experience and of course my new home
All my friends - I don’t have many, I moved to much- are elderly having married children. If somebody asked about Richfield Homes I will recommend the company.
CM Communication - Steve was always ready to explain and help when needed.
CM Professionalism - Steve and Trent explained everything - showed patience when I didn’t understand something immediately.
Condition of Home - It was very clean.
I felt that the options in the design center can be more diversified and updated. I felt very limited in options, many items that were in the model homes were not even available. The staff could have done a better job at assisting in making choices. For example, had I known that my master bathroom would have a huge moveable square in the middle of my shower I would have paid extra for it to be tiled. I skipped the cost to upgrade because I thought it would be just a single drain. Now I almost fall every time I step on it, and in my opinion makes my upgraded bathroom look cheap. Option to have at least front yard landscaping done, or bigger porch into outdoor living space/lanai (these options are available by many builders) option for window shades.
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