The design consultant and shower installers were excellent. Communication from the home office folks was terrible. When I set up my appointment, they promised "design consultant information", but never provided it. They gave the design consultant a different appt time than they gave me. Later, I had a phone conversation with someone who promised an email and text regarding our conversation. It didn't come until I prodded them for it.

It would be nice if your manager called us back!

Will recommend to family and friends.

Everything was top notch! All reps and installers did a great job!

The entire experience from contacting Rite Window for a consult/estimate through to the installation was exceptional in all aspects.

Would definably recommend Rite Window. They did a great job and fast. Took care of all the mess .So completely satisfied with the job.

The process - from the polite and friendly callers to the in home visit to the installation -was a pleasure. The people were all great. They knew their stuff and they answered all questions and made sure we understood information and how to operate the shower etc. the installation people were super efficient and cleaned up and were extremely careful bringing things in and out.

I was told the project would leave my walls” paint ready”, however, a significant amount of work was needed to get it to be paint ready. This was exacerbated by the fact that the shower doors were put on and getting a ladder in and out of the shower to get up above the shower walls to sand and paint made it very laborious and more difficult than it needed to be if it was finished in a paint ready manner.

The price seems high but don’t do a lot of comparison shopping.

Initially we were satisfied, but after we discovered our vanity has been ruined with stains all over from a spray the workers used. Sales person forgot to include ceiling panel on the contract which had been discussed. Even though it was offered to be installed in a different day we did not choose to have it. Our tub spout was defective and guys did not show up in designated time set to replace it. Plans had been changed to facilitate someone home during the set 2 hour window. So even though we are satisfied with product, following installation had been very frustrating.

all in one day is important

The overall experience was good. The Sales and installers on site were professional and completed the project.

On time service

From the initial meeting to final installation everyone was pleasant and knowledgeable

Troy, Brian and the installers we vary helpful and explained everything as they went.

What we were told and what actually happened were two different things.

Installers were amazing. Very polite, neat, and did fantastic work.

The installers who did our tub conversion could not have been more professional. They were meticulous in preparing the workspace and most respectful of our home. They worked as a well coordinated team throughout the process and did a perfect job of installing our new shower. They repeatedly asked for our input as to how high or where we wanted grab bars, seat, niche etc. located When they left you would never know that they had been there were it don’t for the beautiful piece of work they left behind.

It's all very nice!!!!!!

A

Arrived on time. Very professional and courteous.

Crew arrived on time, was courteous and explained what they were going to do. The did cover the area with their cloths and cleaned up after. They asked about location of shampoo nook, bench and safety bar. Did not ask about location of upper shower head. It was placed extremely high. I cannot reach it without a step stool to adjust the flow settings. The trim is also not as secure looking as I expected. I expected it to sit flush with the panels but it is raised in places which makes me worry about mold and mildew. The shower doors are great as are the new panels on the wall and ceiling. We find the space feels much more open and are liking the new shower.

All, in all, the shower is very nice looking and functional. My issues are with communication throughout the process. All were certainly courteous and professional. However, all messages did not line up and I would have done a few things differently if I had the same messaging all through the process.

The job wasn’t finished

Everything went well. It's been two weeks now and nobody from rite window has contacted me to see if i had any issues with my installation.