The quality of their work was great.
Very upfront and honest about pricing and didn't try to upsell for something we don't need
All the competitor estimates I was offered were $5000.00-$6000.00 higher than Rock Solid using inferior materials. Rock Solid offered the best estimate, and honesty, with the highest quality materials they could.
I would give them less than a 1. I would not recommend them to anyone, as a result of poor communication, and sub par work on my interior. I had a very, very, bad experience with the company. I wouldn't recommend them at all.
Rock Solid did a phenomenal job getting my roof installed quickly. We found that we had a leak and thought we would have a tarped roof for a while but they made it happen
I would recommend them. I'd give it a four plus.
The salesman and customer service reps. do a good job communicating and scheduling. The roofers left gaping holes and uneven peaks. They didn't install soffits where anything can crawl into. After communicating with Rock Solid for the last three and a half weeks, I have found no resolution to my issues. I have sent pictures showing no soffits, a satellite that was supposed to be eliminated, rotted fascia boards, gaping holes at the peaks, and metal flashing. I have tried to contact them at least twice weekly, but the crew simply makes empty promises. I am stuck with an unfinished roof. I would never recommend this company. I simply want them to finish the job.
We are disappointed.
If they had just done the roof, the ratings might be higher. There are some areas that are blatantly bad. If they had of been honest and not done the carpentry work, it would have been a bad job anyway.
We had a great experience with Rock Solid Exteriors. They were on time, cleaned up well after the project, and worked very fast. They fixed a chronic leak we had been fighting for probably four years. We have had other people look at the roof, and no one has been able to solve it until now. I would highly recommend them to anyone who has a roofing project.
Great customer service, reliable, and dependable. They were thorough about their work.
They did great job from start to finish . Looks Great
The overall experience was excellent.
I am for sure likely to recommend them.
I was very impressed with the Customer Service that Rock Solid offered. They answered all my questions quickly and were always very friendly. The crew did an awesome job on our roof and knocked it out in one day. The crew was also very friendly. Highly recommend their services to everyone.
good work
Rock Solid Exteriors did everything they promised. We needed a new roof, and we're very happy with not only the work they did but how it was all handled. They communicated very thoroughly throughout the duration of the process. The price - though it was negotiated down - wound up being to our satisfaction. New roofs are expensive, but you want a company that stands by its work, backs everything up and is - for lack of better words - rock solid.
Very pleased with the way the roof looks.
Rock Solid did work for my family before. My roof has been an absolute nightmare. The crew did not speak English. We could not communicate with them. They ended up replacing my gutters because they were slamming their ladders on them. They tore up my trim to rip the roof off. They had communication about other issues with bats. They did not take steps to deal with that. It is done now, but I hired an independent inspector to check the roof. The front and back of the house have bubbles where the shingles do not lay properly. There were multiple phone calls where I was trying to get things fixed. The people did not do what they were supposed to. They are finally done, but I am not happy with everything that has transpired. I have it in writing that they will replace the shingles if they do not lay properly. I called the warranty company, and that is the only reason I got that. If that did not happen I would not have paid Rock Solid.
They have to take more responsibility and do the job well. If they damage things, they need to fix it.
Fast and quality work. Very happy with the roof.
I really did appreciate they were able to get the job done in a timely manner. It was kind of a rough start. Once it was started, they were on it and they got it done.
Do not hire Rock Solid. Put your attorney on retainer because you are going to need them. They will over promise and under deliver. Add months to whatever time line they give you. Craftsmanship is terrible. CFO is a keyboard bully. Do not hire this company.
The end result was okay, and the salesman was great. The quality of work was not worth recommending.
The subcontractors of the Rock Solid team destroyed landscaping along my driveway and Rock Solid disregards any ownership of the damage by their contractors, due to their contract which I did sign to have the job done. Note - I will tell everyone I know to NOT use Rock Solid due to their poor oversight, based upon my experience of the damage Rock Solid could cause and refuses to fix. While the roofing materials seem to be good, and the installation appeared to be done correctly (as I'm not a roofing expert) dealing with the costs afterwards to fix damage left by Rock Solid seems to not be worth the money saved signing-on with Rock Solid for roofing. Very unsatisfactory, very disappointed with post-job support.