Sales Knowledge - Not only the above traits but he returned when the job was being done to confer with the crew. That was re-assuring and demonstrates excellent and appropriate communication skills. Also communicated readily with the customer.l
Areas For Improvement - The job was handled in a professional manner. The timetable was met. Workers were on time, maintained the work schedule and appeared to be interested in doing a good job with attention to details.
Areas Of Satisfaction - I was most satisfied with how prompt everyone was from Runyon & Sons Roofing.
Additional Comments - I am very happy with the service and thank them very much.
Recognized Excellence - They all did a great job.
Recognized Excellence - Everybody was good, from Tom to the secretary at the office and the crew itself. I had an overall good experience.
Recognized Excellence - I am terrible at names. Each and every person working and supervising on this job offered exceptional service. I think his name was Dave as supervisor made sure I understood the difference in some of the products we debated about from Sherwin Williams. I was actually inclined to go with a particular product with a "tint" in it. This was when I thought the products were oil-based. Thank goodness he showed me the actual products on pieces of cedar. The tinted product was more like a paint. I would have been very unhappy with it. It was also very nice to have the same 2 crew members each day,, and that they were experienced. Too often when I have work done at the house, I hire some "experienced" company and end up with a crew that are "nubies" on the job.
Areas Of Satisfaction - I was most satisfied that we needed some extra repairs and I really appreciated how they communicated with us. They left the decision in our hands as to how we were going to proceed with that.
Areas Of Satisfaction - Runyon & Sons Roofing did exactly what they said, and it really looks great.
Areas Of Satisfaction - I was most satisfied I think with the salespeople who came here. They let us know what to look for if we decided not to go with them and they told us what questions we should ask other companies. I liked that they were knowledgeable and they taught us what we should look for.
Areas Of Satisfaction - I think the workers being on site and being very professional around my small children.
Areas Of Satisfaction - The beauty of the roof was the most satisfying but the quality of the workmanship and the feeling that the workers conveyed that they wanted to do the best job possible made us very glad that we went a little further in the cost we had anticipated. We got full value in every area. Also we appreciated the safety measures that were taken with the young men who installed our roof. That was a worry at first.
Areas Of Satisfaction - I got other estimates for my roof problems and they wanted to put on a whole new roof. I knew I did not need a new roof. Runyon immediately discovered the problem which I sort of knew but did not know enough about roofing to understand.
Areas Of Satisfaction - I was most satisfied with the level of communication.
Areas Of Satisfaction - Efficient, polite, on-time, great clean-up and most importantly, fixed the problem that two other companies couldn't diagnose.
Areas Of Satisfaction - Every person we talked with wanted to answer our questions (and did), explained all details and wanted to make sure we were satisfied.
Areas Of Satisfaction - Runyon & Sons Roofing were prompt in their work, and it was easy for me to get in and out despite the work. They were very orderly.
Clean & Safe - My husband was amazed each day when he arrived home, with the exception of the materials left out for the next days work , you could not tell anyone had been working at the property.
Areas Of Satisfaction - Very organized & neat
Areas Of Satisfaction - Eric and his crew were excellent, and Norm was great following up on the work regularly, and after the job was completed.
Recognized Excellence - Eric and Crew, and Jack re-installed the Leaf Guard Gutters better than they were originally installed.
Areas Of Satisfaction - I was very pleased with their overall professionalism.
Additional Comments - I would just like to give a big thank you to them for a good job.
Areas Of Satisfaction - I felt like I got value for my investment.
Areas Of Satisfaction - The communication was excellent. They kept me informed, and any time I called they answered my questions. When they weren't able to come the day it was scheduled, they rescheduled.
Areas Of Satisfaction - The work crew was very hardworking. They didn't stop to take any breaks.
Areas Of Satisfaction - Everything was a good experience. I was very satisfied, and I would recommend them highly.
Areas Of Satisfaction - I was very impressed with the way they did the whole roof.They seemed to be very professional and knew what they were doing the whole time. They were hard workers. They didn't take a lot of breaks.
Areas For Improvement - They were just perfect.
Areas Of Satisfaction - Everything was just very professional and organized, they did everything that they said they were going to do and it was very thorough.
Installation Crew - I would like to rate this higher than a four.
Quality Of Workmanship - I would like to rate this higher than a four.
Work Done Right - I would like to rate this higher than a four.
Areas Of Satisfaction - If something had to be changed, such as the changes due to the weather, they would stop what they were doing and explain to us what was going on. They explained why they didn't do a complete wall at a time. They would do a portion of it and cover it because of the rain. They deviated from the plan but they kept us in the loop constantly with what they were doing. They spent close to a half hour just cleaning up and making sure there were no lose nails as well.
Recognized Excellence - Both of the crews that were here were very thorough and explained everything as they were going along. There was a professional atmosphere and discussion all the way through with them.
Areas Of Satisfaction - Totally satisfied with the entire process - from sales to final follow up.
Areas Of Satisfaction - I was most satisfied with the good quality job performed by Runyon & Sons Roofing.
Areas Of Satisfaction - I was satisfied with all of it.
Areas Of Satisfaction - I was most satisfied with the crew that did our roof. They were so knowledgeable, and they never complained. They were meticulous in doing their job.
Additional Comments - I was very satisfied. They were terrific. Clyde couldn't have been nicer. Mark was great. I really can't say enough about what they did for us.
Areas Of Satisfaction - I was most satisfied by their professionalism. They took care of everything and kept me informed. They didn't cut corners.
Areas Of Satisfaction - They did an absolutely tremendous job.
Areas Of Satisfaction - I am particularly impressed with their quality and customer service. Any questions I may have are answered immediately, fully, without any arrogance, without being condescending, and with pleasure. The quality of work is great. Any additional problems are brought to light quickly so that I (the customer) can make a decision about whether to increase the scope of the work/repairs so that a good and full repair is done the first time around.
Current Referrals - Not right now, but when a friend asks about roofing services, I always recommend Runyon & Sons.
Recognized Excellence - I would like to recognize John (I don't remember his last name - he has worked on our house several times - 2750 Landon in Shaker). He is incredibly conscientious and careful and professional. Thank you for assigning him to us.
Additional Comments - We are very satisfied with the experience we had with Runyon & Sons Roofing. They did a good job on our project. They took a little longer to get started than we thought they would take, but overall it was a good experience. We would recommend Runyon & Sons Roofing to others.
Areas Of Satisfaction - Communication from staff and workers. I felt my best interests were a priority. For example, the person working on the chimney noticed a few tiles damaged and offered me the option of including replacement in this job.
Areas Of Satisfaction - I got a good explanation from the owner, who was very knowledgeable, and that gave me a sense that he was involved with the project.
Recognized Excellence - Greg Holt was very helpful. The lead crewman, who was a German guy, struck me as very organized and efficient, and he was great about answering our questions.
Recognized Excellence - Its hard to single out one person because all their people were attentive to details and did what I think is a fine job overall.
Future Needs - This was my own home but I asked them to contact our Co. to bid on some commercial projects.
Areas Of Satisfaction - the copper flashing workmanship
Recognized Excellence - don't recall his name, but the lead crew member on our job....Thank you!
Areas Of Satisfaction - I am most satisfied with the price and them taking care of all the little problems to my satisfaction.
Additional Comments - So far, I am happy with the service. They are very professional and take care of things to my satisfaction.
Recognized Excellence - As I said all were great in doing their jobs, but Phillip went out of his way to remind another worker to drink plenty of water during the extreme heat of the day.
Additional Comments - All in all. Great job, great crew, great product that makes our house look newrer and younger. Money well spent
Areas Of Satisfaction - I would have to say the overall experience was good, they did what they said they would do.
Likely To Recommend - We will give them high praise and a good recommendation without any hesitation. We will tell people about the disaster beforehand and how we were unfortunate before they helped us.
Areas Of Satisfaction - We wanted good quality workmanship and they seemed to have the best quality workmanship that we could have asked for. They corrected all the problems and improved things as much as possible. If you have an older house, they're going to look at your problems and recommend ways to address them. We now have a much better ventilation system and gutters. We are happy that things got better for our house.
Additional Comments - We appreciate the fact that they went out of their way to help us and they exceeded our expectations.
Areas Of Satisfaction - I was most satisfied with the Foremen who ran the job. He was excellent in every way.
Additional Comments - I think they did an excellent job and it was a very positive experience. One that I expected from things I had heard about the company.
Areas Of Satisfaction - They had a professional crew that worked together well. They cleaned up exceptionally well.
Areas Of Satisfaction - I liked everything they did. The job went fine, it took the crew about a day and half to finish the job and upon completion I was satisfied with their work.
Recognized Excellence - The supervisor did a great job managing the workers. The workers were cordial and worked fast to finish the job.
Areas Of Satisfaction - I own properties, so I have dealt with other companies before, and did not get as good of service as I did from Runyon & Sons. They are much better than other companies I have used, and I will be using them again.
Areas Of Satisfaction - The crew was friendly and cleaned up well, and everyone did a great job overall.